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HP Officejet 4620 e-All-in-One Printer Troubleshooting

Getting Started with ePrint

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Introduction

Now you can stay connected and productive on the go with ePrint. ePrint lets you print directly to your ePrint-enabled HP printer using a smartphone, notebook, or other mobile device.
This document contains everything you need to get started with ePrint and begin using this free service.
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HP ePrint is a free service that allows you to print documents and photos from any mobile or network-connected device (such as a phone, laptop, tablet, or other mobile device) to your HP ePrint-enabled printer. Each HP ePrint-enabled printer has its own unique email address. After you enable HP ePrint on your HP ePrint-enabled printer, you can print from your mobile or network-connected device by sending an email to your HP printer's email address. With HP ePrint, you can print from anywhere, at any time. If you can send an email, you can use HP ePrint.
Important : To use ePrint, your HP product must be connected to a wired (Ethernet) or wireless network with an active Internet connection . You do not need to install any applications or drivers on your mobile device.
In order to take advantage of all the features the ePrint service has to offer, your ePrint-enabled HP product must be directly connected to a network with an active Web connection. If you have not installed your product on a network, click here for complete network installation instructions .
For additional information related to setting up and using ePrint, see the Frequently asked questions (FAQs) section at the end of this document.

Getting started with ePrint

Review the following sections for information about getting started with ePrint.
Click the plus sign () for more information.
Follow these steps to set up the ePrint service and install any available updates on your HP product.

Step one: Enable Web Services and update the printer

Important : The HP product must connect to a wireless network with an active Internet connection to receive updates. However, the product does not need to be connected to a computer.
Follow these steps to check for the latest product updates manually.
  1. On the product control panel, press the ePrint button ( ).
    • If a message to accept the terms of service displays , continue with these steps to enable Web Services.
    • If a message to accept the terms of service does not display , allow the product to complete any updates and return to the home screen, and then skip to the next Step.
  2. Press the button ( ) next to OK to accept the terms of service.
  3. Press the button next to OK again to enable Web Services and to allow your product to check for periodic updates automatically.
  4. Wait while the product checks for any available updates.
    • If the product does not find an update, the control panel returns to the home screen.
    • If the product does find an update, the update automatically installs. The product might power off and then on depending on the update being installed.
NOTE:After you successfully enable Web Services, the product prints an information page that includes the web address for ePrintCenter and your unique printer code. Use this information page to register at HP ePrintCenter in the next step.

Step two: Register at HP ePrintCenter

At HP ePrintCenter, you can manage your print jobs, browse apps, and change your ePrint settings. After you register at ePrintCenter, your HP product's unique email address will be provided to you.
Follow these steps to register at ePrintCenter.
  1. Go to ePrintCenter , and then click Sign In . The Sign In to ePrintCenter window opens.
  2. In the Sign In to ePrintCenter window, click Create an account . The Create an HP Web Services account window opens.
  3. Enter your information in the text fields, and then click Create Account . The Add a Printer to your Account window opens.
  4. In the Enter Printer Code text box, type the printer code found on the information page that you printed in the previous step.
  5. Click OK . The You have successfully added your printer window opens.
    NOTE:Keep this window open, and then continue to the next step to customize your product's email address (optional).

Step three: Customize your printer's email address (optional)

The ePrint system generates a unique email address for your product, but you can change this email address to one that is easier to remember.
Follow these steps to customize your product's email address.
NOTE:If you do not want to customize the email address now, you can choose to customize it at any time. To customize the email address, go to the ePrintCenter Printers page, and then click Change next to your product's email address.
  1. On the You have successfully added your printer window, click Next . The Customize Printer Email Address window opens.
  2. Enter an email address in the dialog box. The email can be 6 to 30 characters, and can be a combination of letters, numbers, an underscore, and up to two dots.
  3. Click Check . The ePrintCenter system checks if the email address is available.
    • If the email address is available, click Save .
    • If the email address is not available, try to check for another email address, or click one of the suggested addresses, and then click Save .
After you have set up ePrint, you can print documents and photos from any mobile or network connected device (such as a phone, laptop, tablet, or other mobile device) to your HP ePrint-enabled product.
Follow these steps to print documents and photos from your network connected device to your HP ePrint-enabled product.
NOTE:The ePrint server will not accept email messages sent from private domains.
  1. From the email messaging application on the mobile or network connected device, create a new email message, and then add any attachments that you would like to print.
    To print an email message that you received from someone else, open the message in the messaging application, and then select Forward email .
  2. Type or select your ePrint email address in the To: field.
    NOTE:Type only your ePrint email address in the To: field. You can add additional email addresses in the CC: field.
  3. Touch or click Send to send the email.
    The print job prints to the main tray of your HP product.

Frequently asked questions (FAQs)

Following is a list of frequently asked questions related to setting up and using ePrint.
In order to take advantage of all the features the ePrint service has to offer, your ePrint-enabled HP product must be directly connected to a network with an active Web connection. If you have not installed your product on a network, click here for complete network installation instructions .
HP has multiple mobile printing solutions you can use with your HP product. Click here to compare mobile printing solutions , and then choose the one that is right for you.
The ePrint system generates a unique email address for your product, but you can change this email address to one that is easier to remember.
Follow these steps to customize your product's email address.
  1. Log into your ePrintCenter account at HP ePrintCenter .
  2. Go to the Printers page, select your product, and then click Change next to your product's email address.
  3. Enter an email address in the dialog box. The email can be 6 to 30 characters, and can be a combination of letters, numbers, an underscore, and up to two dots.
  4. Click Check . The ePrintCenter system checks if the email address is available.
    • If the email address is available, click Save .
    • If the email address is not available, try to check for another email address, or click one of the suggested addresses, and then click Save .
If you lose your printer code before registering at ePrintCenter, you can print a new information page to secure a new printer code. Use the following steps to disable and re-enable Web Services to print a new information page.
  1. Open an Internet browser, such as Internet Explorer.
  2. Print a network configuration page.
    1. On the product control panel, press the Setup button ( ).
    2. Press the button ( ) next to the Down Arrow ( ) to select Reports , and then press the button next to OK .
    3. Press the button next to the Down Arrow ( ) to select Network Configuration Page , and then press the button next to OK . The product prints a configuration page. The IP address is listed in the General Information section next to URL(s) for Embedded Web Server.
      Figure 1: The product IP address on the configuration page
      Image: The product IP address on the configuration page
  3. Type the HP product IP address in the browser address bar, and then press Enter . The embedded web server (EWS) opens.
  4. In the EWS window, click the Web Services tab.
  5. Click the link to Remove Web Services .
  6. Click Remove Web Services , and then click Yes .
  7. In the EWS window, click the Web Services tab.
  8. In the Web Services Settings section, click Setup , and then click Continue .
  9. Click Accept Terms of Use and Enable Web Services , and then click Next .
  10. Click Yes to allow the product to check for product updates automatically, and then install any updates. The product then prints an information page.
The information page contains the new printer code you can use to register your HP product at HP ePrintCenter .
You can use any of the following email programs to send emails to your HP ePrint-enabled product:
  • Outlook 2003
  • Outlook 2007
  • Hotmail or MSN
  • Yahoo! Mail
  • Gmail
  • Apple Mail (iPhone, iPad, Macbook, or Macbook Pro)
  • BlackBerry email client
  • Nokia (Symbian) email client
The following file types are supported by ePrint:
  • Text files (.txt)
  • PDF files
  • HTML files
  • Microsoft Word (.doc and .docx)
  • Microsoft PowerPoint (.ppt and .pptx)
  • Microsoft Excel (.xls and .xlsx)
  • Image files (.bmp, .gif, .jpg, .png, and .tiff)
NOTE:There is a 10 MB memory limit to the size of the email. With all attachments, emails cannot exceed 10 MB in total size. Emails that exceed this limit will not print.
If you recently sent an email to your HP printer's email address, but the HP printer is turned off and not connected to a wired (Ethernet) or wireless network, the email will not print. However, the email will be saved on the ePrint server (in the print queue in your HP ePrintCenter account) for up to 24 hours. After you turn on your HP printer and make sure that it is connected to a wired (Ethernet) or wireless network, the printer will reconnect to ePrintCenter and your print job will print.
You should be aware of the following limitations when using ePrint:
  • HP ePrint supports a maximum of 10 attachments to a single email.
  • Email messages that contain a URL in the Subject: field will not print. URL links in the body of the email or in attachments do not display on the printout.
  • Image files should be at least 100 pixels in length or width.
  • Print jobs default to 300 dpi.
  • There is a 10 MB memory limit to the email, including all attachments. The size of the email with all attachments cannot exceed 10 MB. Emails that exceed these limits will not print.
  • PGP encryption, digitally signed documents, macro-enabled spreadsheets and password-protected documents are not supported by ePrint at this time and will not print.
  • You cannot print email attachments without also printing the email.
  • OpenOffice files are not supported at this time.
  • Duplexing (printing on both sides of the page) is not supported.
  • You can only change the paper tray settings from the HP printer control panel.
  • Email subject lines do not display on the printout.
  • Time stamps from the ePrint server do not accurately reflect when the print job was created or printed.
ePrintCenter lets you control who can e-mail print jobs to your HP product from mobile or network connected devices. Follow these steps to set your ePrint-enabled product to receive print jobs from allowed senders only.
  1. Log into your ePrintCenter account at HP ePrintCenter .
  2. On the ePrintCenter Printers page, click ePrint Settings . The ePrint Settings window opens.
  3. On the Allowed Senders tab, select Allowed Senders Only , and then click Save .
  4. Type an allowed sender's email address in the dialog box, and then click Add Email . The email address is added to the Allowed Email Addresses list.
    NOTE:You may specify up to 500 e-mail addresses allowed to send print jobs to your product. Your HP product ignores e-mail from addresses not on your allowed senders list.
  5. Optional : To send a confirmation email to the sender after the ePrint job prints successfully, select the check box next to the email address in the Email job status column.
NOTE:To remove an email address from the Allowed Email Addresses list, click the ( ) next to the email address in the Remove column.
For information on troubleshooting wireless connectivity issues, click the following link, Printer Does Not Maintain Wireless Connection (c02817031).
If you recently sent an email to your HP product's email address, but the HP product lost the wireless network connection, the email will not print. However, the email will be saved on the ePrint server (in the print queue in your HP ePrintCenter account) for up to 24 hours. After you restore the wireless connection on your HP product, log into your account on HP ePrintCenter to send the saved print job to the HP product.