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HP Deskjet 3521 e-All-in-One Printer Troubleshooting

Installing the Printer Software for a Wireless Network Connection

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Introduction

This document explains how to install the print drivers and other software for your printer to use it on a wireless network. The wireless setup instructions are specific to a wireless network that uses an access point
A device, such as a wireless router, that allows wireless-capable devices (like your HP product) to connect to your wireless network.
, also referred to as an infrastructure network. HP recommends the infrastructure type of network for wireless connection to your printer.
Figure 1: Wireless network that uses an access point
Image: Wireless network that uses an access point.
1 - Notebook with a wireless connection
2 - PC with a wireless connection
3 - Access point
4 - Printer
NOTE:If you have more than one computer on the network, install the printer software on each computer that you plan to share with the printer.
Click the plus sign () next to your operating system for more information.
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Follow these steps in the order presented for the Windows XP operating system.

Step one: Prepare for the installation

  1. Turn on the printer, access point, and computer.
  2. Connect your computer to the wireless network.
  3. Close any unnecessary applications running on your computer.

Step two: Decide whether to install with the CD or download the software

Before you install the software, choose an installation method. The following information might help you decide which installation method to use.
CD Download the software from the HP website
For a new printer:The CD method is recommended for new printers and provides two installation options:

  • Go online (Internet connection needed)
    This option provides the following benefits:
    • When you click Go Online at the start of the CD software installation, the CD checks online for the latest software for your printer.
    • You might be offered guided access to set up an account at ePrintCenter (network models only).
  • Basic CD installation (no Internet connection needed)
    Use this option if you do not want to go online to download the software.
If you do not have the CD, you can download the software.

NOTE:This method does not offer guided access to set up an account at ePrintCenter.You can go to ePrintCenter to create an account after you complete the software installation.
For an older printer:CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the HP printer released.

For example, Windows 7 and Mac OS X v10.6 released in 2009. If HP manufactured your printer prior to that year, the CD that came with the printer might not work correctly on a computer running Windows 7 or Mac OS X v10.6.		Downloading the software provides the best results for your older printer. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

Downloading is the recommended method if your computer operating system released after the HP printer released.
About the software:The software on the CD is current to the date of the printer release.The software you can download from the HP website is the most current software available for your printer. HP often updates software and drivers AFTER the printer and CD release to the market.

Step three: Install the printer software

To install the printer on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the printer wirelessly over the same network.
Important : If you get any firewall messages during installation, click unblock , accept , continue , yes , allow , or permit , or the installation fails.
Follow these steps to install the software with the CD.
Step one: Insert the CD to install the software
During the installation, the Basic Device Software is required to enable full printer functionality. HP also includes valuable software to help you get the most out of your printer.
Follow these steps to install the software with the CD.
  1. Disconnect the USB cable from both the printer and the computer (if you already connected it).
  2. Insert the CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, click Start ( ), click My Computer , and then double-click the CD drive.
  3. In the installation window, click Go Online or No thanks, I prefer the basic CD installation .
    NOTE:During the installation, you will be prompted to set up the printer hardware. If you have already set up the printer hardware, you can click Next to bypass any hardware setup steps.
  4. Follow the on-screen instructions to install the software for a wireless connection.
  5. When prompted to select a connection type, select Wireless , and then click Next .
Step two: Select the wireless connection setup option
Use the option that applies to your installation screen.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the USB wireless setup option.
  1. Select Yes, send my wireless settings to the printer , and then click Next .
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
  1. Temporarily connect a USB cable from your printer to your computer when prompted so that your network information can be communicated to the printer.
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
Follow these steps to download and install the software.
Step one: Download the software
Follow these steps to download the software and save it to your computer.
  1. Disconnect the USB cable from both the printer and the computer (if you already connected it).
  2. Go to Get Software and Drivers to browse to the Get Software and Drivers page.
  3. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
  4. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
  5. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  6. Click Download .
  7. If the File Download Security Warning window displays, click Save , and then browse to the location on your computer where you want to save the file.
  8. Click Save . The software downloads to your computer.
    Hint: Make a note of the folder where you saved the file in case you want to install it later.
Step two: Install the software
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder , and then double-click the downloaded file. The file name ends in .exe .
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then double-click it.
  2. Click Next to accept the default location, and then wait while the installer extracts the files to prepare for the installation.
  3. Follow the on-screen instructions to start the installation.
  4. When prompted to select a connection type, select Wireless , and then click Next .
Step three: Select the wireless connection setup option
Use the option that applies to your installation screen.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the USB wireless setup option.
  1. Select Yes, send my wireless settings to the printer , and then click Next .
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
  1. Temporarily connect a USB cable from your printer to your computer when prompted so that your network information can be communicated to the printer.
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
HP Print and Scan Doctor
Image: HP Print and Scan Doctor.See information about HP's Print and Scan Doctor for troubleshooting and resolving network connection issues.
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps in the order presented for the Windows Vista operating system.

Step one: Prepare for the installation

  1. Turn on the printer, access point, and computer.
  2. Connect your computer to the wireless network.
  3. Close any unnecessary applications running on your computer.

Step two: Decide whether to install with the printer CD or download the software

Before you install the software, choose an installation method. The following information might help you decide which installation method to use.
CD Download the software from the HP website
For a new printer:The CD method is recommended for new printers and provides two installation options:

  • Go online (Internet connection needed)
    This option provides the following benefits:
    • When you click Go Online at the start of the CD software installation, the CD checks online for the latest software for your printer.
    • You might be offered guided access to set up an account at ePrintCenter (network models only).
  • Basic CD installation (no Internet connection needed)
    Use this option if you do not want to go online to download the software.
If you do not have the CD, you can download the software.

NOTE:This method does not offer guided access to set up an account at ePrintCenter.You can go to ePrintCenter to create an account after you complete the software installation.
For an older printer:CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the HP printer released.

For example, Windows 7 and Mac OS X v10.6 released in 2009. If HP manufactured your printer prior to that year, the CD that came with the printer might not work correctly on a computer running Windows 7 or Mac OS X v10.6.		Downloading the software provides the best results for your older printer. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

Downloading is the recommended method if your computer operating system released after the HP printer released.
About the software:The software on the CD is current to the date of the printer release.The software you can download from the HP website is the most current software available for your printer. HP often updates software and drivers AFTER the printer and CD release to the market.

Step three: Install the printer software

To install the printer on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the printer wirelessly over the same network.
Important : If you get any firewall messages during installation, click unblock , accept , continue , yes , allow , or permit , or the installation fails.
Follow these steps to install the software with the CD.
Step one: Insert the CD to install the software
  1. Disconnect the USB cable from both the printer and the computer (if you already connected it).
  2. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, follow these steps to start it:
    Click the Windows icon ( ), click Computer , and then double-click the CD drive.
  3. Wait while the computer installs the printer software. It could take several minutes.
  4. In the installation window, click Go Online or No thanks, I prefer the basic CD installation .
    NOTE:During the installation, you will be prompted to set up the printer hardware. If you have already set up the printer hardware, you can click Next to bypass any hardware setup steps.
  5. Follow the on-screen instructions to install the software for a wireless connection.
  6. When prompted to select a connection type, select Wireless , and then click Next .
Step two: Select the wireless connection setup option
Use the option that applies to your installation screen.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the USB wireless setup option.
  1. Select Yes, send my wireless settings to the printer , and then click Next .
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
  1. Temporarily connect a USB cable from your printer to your computer when prompted so that your network information can be communicated to the printer.
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
Follow these steps to download and install the software.
Step one: Download the software
Follow these steps to download the software and save it to your computer.
  1. Disconnect the USB cable from both the printer and the computer (if you already connected it).
  2. Go to Get Software and Drivers to browse to the Get Software and Drivers page.
  3. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
  4. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
  5. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  6. Click Download .
  7. If the File Download Security Warning window displays, click Save , and then browse to the location on your computer where you want to save the file.
  8. Click Save . The software downloads to your computer.
    Hint: Make a note of the folder where you saved the file in case you want to install it later.
Step two: Install the software
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder , and then double-click the downloaded file. The file name ends in .exe .
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then double-click it.
  2. Click Next to accept the default location, and then wait while the installer extracts the files to prepare for the installation.
  3. Follow the on-screen instructions to start the installation.
  4. When prompted to select a connection type, select Wireless , and then click Next .
Step three: Select the wireless connection setup option
Use the option that applies to your installation screen.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the USB wireless setup option.
  1. Select Yes, send my wireless settings to the printer , and then click Next .
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
  1. Temporarily connect a USB cable from your printer to your computer when prompted so that your network information can be communicated to the printer.
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
HP Print and Scan Doctor
Image: HP Print and Scan Doctor.See information about HP's Print and Scan Doctor for troubleshooting and resolving network connection issues.
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps in the order presented for the Windows 7 operating system.

Step one: Prepare for the installation

  1. Turn on the printer, access point, and computer.
  2. Connect your computer to the wireless network.
  3. Close any unnecessary applications running on your computer.

Step two: Decide whether to install with the printer CD or download the software

Before you install the software, choose an installation method. The following information might help you decide which installation method to use.
CD Download the software from the HP website
For a new printer:The CD method is recommended for new printers and provides two installation options:

  • Go online (Internet connection needed)
    This option provides the following benefits:
    • When you click Go Online at the start of the CD software installation, the CD checks online for the latest software for your printer.
    • You might be offered guided access to set up an account at ePrintCenter (network models only).
  • Basic CD installation (no Internet connection needed)
    Use this option if you do not want to go online to download the software.
If you do not have the CD, you can download the software.

NOTE:This method does not offer guided access to set up an account at ePrintCenter.You can go to ePrintCenter to create an account after you complete the software installation.
For an older printer:CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the HP printer released.

For example, Windows 7 and Mac OS X v10.6 released in 2009. If HP manufactured your printer prior to that year, the CD that came with the printer might not work correctly on a computer running Windows 7 or Mac OS X v10.6.		Downloading the software provides the best results for your older printer. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

Downloading is the recommended method if your computer operating system released after the HP printer released.
About the software:The software on the CD is current to the date of the printer release.The software you can download from the HP website is the most current software available for your printer. HP often updates software and drivers AFTER the printer and CD release to the market.

Step three: Install the printer software

To install the printer on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the printer wirelessly over the same network.
Important : If you get any firewall messages during installation, click unblock , accept , continue , yes , allow , or permit , or the installation fails.
Follow these steps to install the software with the printer CD.
Step one: Insert the CD to install the software
  1. Disconnect the USB cable from both the printer and the computer (if you already connected it).
  2. Insert the printer CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
    If the installer does not start automatically, follow these steps to start it:
    Click the Windows icon ( ), click Computer , and then double-click the CD drive.
  3. Wait while the computer installs the printer software. It could take several minutes.
  4. In the installation window, click Go Online or No thanks, I prefer the basic CD installation .
    NOTE:During the installation, you will be prompted to set up the printer hardware. If you have already set up the printer hardware, you can click Next to bypass any hardware setup steps.
  5. Follow the on-screen instructions to install the software for a wireless connection.
  6. When prompted to select a connection type, select Wireless , and then click Next .
Step two: Select the wireless connection setup option
Use the option that applies to your installation screen.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the USB wireless setup option.
  1. Select Yes, send my wireless settings to the printer , and then click Next .
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
  1. Temporarily connect a USB cable from your printer to your computer when prompted so that your network information can be communicated to the printer.
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
Follow these steps to download and install the software.
Step one: Download the software
Follow these steps to download the software and save it to your computer.
  1. Disconnect the USB cable from both the printer and the computer (if you already connected it).
  2. Go to Get Software and Drivers to browse to the Get Software and Drivers page.
  3. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
  4. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
  5. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  6. Click Download .
  7. If the File Download Security Warning window displays, click Save , and then browse to the location on your computer where you want to save the file.
  8. Click Save . The software downloads to your computer.
    Hint: Make a note of the folder where you saved the file in case you want to install it later.
Step two: Install the software
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder , and then double-click the downloaded file. The file name ends in .exe .
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then double-click it.
  2. Click Next to accept the default location, and then wait while the installer extracts the files to prepare for the installation.
  3. Follow the on-screen instructions to start the installation.
  4. When prompted to select a connection type, select Wireless , and then click Next .
Step three: Select the wireless connection setup option
Use the option that applies to your installation screen.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the USB wireless setup option.
  1. Select Yes, send my wireless settings to the printer , and then click Next .
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
  1. Temporarily connect a USB cable from your printer to your computer when prompted so that your network information can be communicated to the printer.
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
HP Print and Scan Doctor
Image: HP Print and Scan Doctor.See information about HP's Print and Scan Doctor for troubleshooting and resolving network connection issues.
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps in the order presented for the Windows 8 operating system.

Step one: Prepare for the installation

  1. Turn on the printer, access point, and computer.
  2. Connect your computer to the wireless network.
  3. Close any unnecessary applications running on your computer.

Step two: Decide whether to install with the printer CD or download the software

Before you install the software, choose an installation method. The following information might help you decide which installation method to use.
CD Download the software from the HP website
For a new printer:The CD method is recommended for new printers and provides two installation options:

  • Go online (Internet connection needed)
    This option provides the following benefits:
    • When you click Go Online at the start of the CD software installation, the CD checks online for the latest software for your printer.
    • You might be offered guided access to set up an account at ePrintCenter (network models only).
  • Basic CD installation (no Internet connection needed)
    Use this option if you do not want to go online to download the software.
If you do not have the CD, you can download the software.

NOTE:This method does not offer guided access to set up an account at ePrintCenter.You can go to ePrintCenter to create an account after you complete the software installation.
For an older printer:CD installation might not work if you are installing the printer on a computer running a newer operating system that released AFTER the HP printer released.

For example, Windows 7 and Mac OS X v10.6 released in 2009. If HP manufactured your printer prior to that year, the CD that came with the printer might not work correctly on a computer running Windows 7 or Mac OS X v10.6.		Downloading the software provides the best results for your older printer. Even though it takes more time than using the CD, downloading the latest software can help you avoid installation issues.

Downloading is the recommended method if your computer operating system released after the HP printer released.
About the software:The software on the CD is current to the date of the printer release.The software you can download from the HP website is the most current software available for your printer. HP often updates software and drivers AFTER the printer and CD release to the market.

Step three: Install the printer software

To install the printer on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the printer wirelessly over the same network.
Important : If you get any firewall messages during installation, click unblock , accept , continue , yes , allow , or permit , or the installation fails.
Follow these steps to install the software with the printer CD.
Step one: Insert the CD to install the software
During the installation, the Basic Device Software is required to enable full printer functionality. HP also includes valuable software to help you get the most out of your printer.
Follow these steps to install the software with the CD.
  1. Turn the printer on.
  2. Insert the CD into the CD drive of the computer, and then wait for the software installer to start.
    NOTE:If the CD does not automatically start the installer, right-click or tap and hold the bottom left corner of the screen, click or tap File Explorer , click or tap Computer , and then click or tap the CD or DVD drive. Double-click or double-tap on the Setup.exe file.
  3. In the installation window, click or tap Go Online or No thanks, I prefer the basic CD installation .
  4. Follow the on-screen instructions to complete the installation.
    NOTE:During the installation, you will be prompted to set up the printer hardware. If you have already set up the printer hardware, you can click or tap Next to bypass any hardware setup steps.
Step two: Select the wireless connection setup option
Use the option that applies to your installation screen.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the USB wireless setup option.
  1. Select Yes, send my wireless settings to the printer , and then click Next .
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
  1. Temporarily connect a USB cable from your printer to your computer when prompted so that your network information can be communicated to the printer.
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
Follow these steps to download and install the software.
Step one: Download the software
Follow these steps to download the software.
  1. Disconnect the USB cable from both the printer and the computer (if you already connected it).
  2. Turn the printer on.
  3. Browse to the Get Software and Drivers page: Get Software and Drivers .
  4. Check the instructions on the page, and then click or tap the Plus sign ( ) next to the correct heading for additional instructions:
      If prompted to enter your printer in the window
      1. Type your printer model in the window.
      2. Click or tap Next . If necessary, select your model in a list of similar printers.
      3. Click or tap Software and Driver Downloads .
      4. Click or tap the drop-down arrow ( ), and then click or tap your operating system.
      5. Click or tap Next , and then continue to the next step
      If prompted to select your operating system
      1. Click or tap the drop-down arrow ( ), and then click or tap your operating system.
      2. Click or tap Next , and then continue to the next step.
  5. Click the Plus sign ( ) next to Driver , and then click or tap the Full Feature Software and Driver option.
    NOTE:A Full Feature driver is not available for some printers.
  6. Read through the minimum system requirements and additional instructions. You can also click or tap View directions ( ) for complete download instructions.
  7. Click or tap Download .
  8. Click or tap Save in the Notification bar to download the software.
    NOTE:The software file automatically saves to the Downloads folder on your computer. If you want to install it at a later time, right-click or tap and hold the bottom left corner of the screen, click or tap File Explorer , and then click or tap Downloads to access the file.
Step two: Install the software
Repeat these steps to install the software on each computer that will use the printer wirelessly over the same network.
  1. When the download completes, click or tap Run in the Notification bar.
    NOTE:If you closed the Notification bar after the download completed, right-click or tap and hold the bottom left corner of the screen, click or tap File Explorer , and then click or tap Downloads . Find the name of the HP software file, and then double-click or double-tap the file.
  2. Click or tap Yes in the User Account Control window, and then wait while the installer extracts the files.
  3. When the Install Wizard starts, follow the on-screen instructions to complete the installation.
Step three: Select the wireless connection setup option
Use the option that applies to your installation screen.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the USB wireless setup option.
  1. Select Yes, send my wireless settings to the printer , and then click Next .
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
  1. Temporarily connect a USB cable from your printer to your computer when prompted so that your network information can be communicated to the printer.
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
HP Print and Scan Doctor
Image: HP Print and Scan Doctor.See information about HP's Print and Scan Doctor for troubleshooting and resolving network connection issues.
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps for Mac OS X v10.6.
NOTE:Make sure that you have already completed the hardware setup of your printer before you install the software and set up the printer on a wireless network. If you need detailed steps see set up the hardware .
Important : There are two methods available for installing your printer on a wireless network. The HP Auto Wireless Connect method might display as an installation option, depending on your network environment. If this method does not display, an alternate USB wireless setup method is available. HP recommends using HP Auto Wireless Connect.

Step one: Prepare for installation

  1. Turn on the printer, access point, and computer.
  2. Connect your computer to the wireless network.
  3. Click the appropriate installation option:

Step two: Decide how to install the software

The following information might help you decide which software installation method to use.
Installing with the product CD is a quick and easy method. The CD includes the HP print driver, HP Utility, and HP Installer to walk you through the installation steps. Depending on your product, the CD might also include HP Scan software and the HP fax driver. This software is current to the date of the product release.
Important : If you try installing the product on a computer running a newer version of the operating system that released AFTER your HP product released, the CD installation method might not work . Visit HP Software & Driver Downloads to install the latest product software for the newer operating system.
The current full-feature HP software package for your product is available on the HP Software & Driver Downloads page. The download includes the HP print driver, HP Utility, and HP Installer to walk you through the installation steps. Depending on your product, the download might also include HP Scan software and the HP fax driver.
HP recommends this installation method for all new and older products.
Additionally, HP recommends that you use this installation method in the following cases:
  • You no longer have the product software CD
  • You updated your operating system to a version that released after your HP product released

Step three: Install the printer software

Choose one of the following methods to install the software for a wireless connection. Repeat the steps to install the software on each computer that will use the printer wirelessly over the same network.
Important : If you get any firewall messages during installation, click unblock , accept , continue , yes , allow , or permit , or the installation fails.
Follow these steps to install the software.
Step one: Install the software
  1. Insert the Macintosh printer CD into the CD drive of the computer.
  2. Double-click the HP software disc icon that displays on the desktop. The HP Software window opens.
    Figure 2: Example of an HP Software icon
    Image: Example of an HP Software icon
  3. Double-click the HP Installer icon. The Welcome to the HP Installer window opens.
    Figure 3: Example of an HP Installer icon
    Image: Example of an HP Installer icon
  4. Click Continue , and then click Agree to accept the Software License Agreement.
  5. When prompted, select your printer, and then click OK .
      Which setup option should I select?
      • HP Auto Wireless Connect (Recommended) automatically gathers your current network information from your computer, and then applies it to your printer through the wireless connection in order to connect the printer to the same network.
      • USB Setup of Wireless automatically gathers your current network information from your computer, and then applies it to your printer over a USB connection in order to connect the printer to the same network.
Step two: Select the wireless connection setup option
Use the option that applies to your installation screen.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the USB wireless setup option.
  1. Click Continue .
  2. Click Agree or Allow to allow HP Setup Assistant to transfer the wireless settings from your Mac to your printer.
  3. Follow the on-screen instructions to complete the software installation and wireless network setup.
  1. Check the box to configure the printer wirelessly.
  2. Follow the on-screen instructions to set up the wireless connection.
Step one: Download and install the software
  2. Check the instructions on the page, and then click the plus sign ( ) next to the correct heading for additional instructions:
      If prompted to enter your printer in the window :
      1. Type your printer number in the window.
      2. Click Next . If necessary click your model in a list of similar printers.
      3. Click Software and Driver Downloads .
      4. Click the drop-down arrow ( ), and then click your operating system.
      5. Click Next , and then continue to the next step.
      If prompted to select your operating system .
      1. Click the drop-down arrow ( ), and then click your operating system.
      2. Click Next .
      3. Continue to the next step.
    The Select Software and Drivers page opens.
  3. Click the plus sign ( ) next to Driver , and then click the driver that you want to download.
  4. Click Download only . If your browser opens a new dialog box, you might also need to click Save or Save File .
    The file downloads to your computer, and the HP Software window opens automatically.
    NOTE:If the HP Software window does not open, double-click the HP Software icon on the desktop.
    Figure 4: Example of an HP Software icon
    Image: Example of an HP Software icon
  5. Double-click the HP Installer icon. The Welcome to the HP Installer window opens.
    Figure 5: Example of an HP Installer icon
    Image: Example of an HP Installer icon
  6. When prompted, select your printer, and then click OK .
      Which setup option should I select?
      • HP Auto Wireless Connect (Recommended) automatically gathers your current network information from your computer, and then applies it to your printer through the wireless connection in order to connect the printer to the same network.
      • USB Setup of Wireless automatically gathers your current network information from your computer, and then applies it to your printer over a USB connection in order to connect the printer to the same network.
Step two: Select the wireless connection setup option
Use the option that applies to your installation screen.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the USB wireless setup option.
  1. Click Continue .
  2. Click Agree or Allow to allow HP Setup Assistant to transfer the wireless settings from your Mac to your printer.
  3. Follow the on-screen instructions to complete the software installation and wireless network setup.
  1. Check the box to configure the printer wirelessly.
  2. Follow the on-screen instructions to set up the wireless connection.
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps for OS X v10.7 Lion.
NOTE:Make sure that you have already completed the hardware setup of your printer before you install the software and set up the printer on a wireless network. If you need detailed steps see set up the hardware .
Important : There are two methods available for installing your printer on a wireless network. The HP Auto Wireless Connect method might display as an installation option, depending on your network environment. If this method does not display, an alternate USB wireless setup method is available. HP recommends using HP Auto Wireless Connect.

Step one: Prepare for installation

  1. Turn on the printer, access point, and computer.
  2. Connect your computer to the wireless network.
  3. Click the appropriate installation option:

Step two: Decide how to install the software

The following information might help you decide which software installation method to use.
Installing with the product CD is a quick and easy method. The CD includes the HP print driver, HP Utility, and HP Installer to walk you through the installation steps. Depending on your product, the CD might also include HP Scan software and the HP fax driver. This software is current to the date of the product release.
Important : If you try installing the product on a computer running a newer version of the operating system that released AFTER your HP product released, the CD installation method might not work . Visit HP Software & Driver Downloads to install the latest product software for the newer operating system.
The current full-feature HP software package for your product is available on the HP Software & Driver Downloads page. The download includes the HP print driver, HP Utility, and HP Installer to walk you through the installation steps. Depending on your product, the download might also include HP Scan software and the HP fax driver.
HP recommends this installation method for all new and older products.
Additionally, HP recommends that you use this installation method in the following cases:
  • You no longer have the product software CD
  • You updated your operating system to a version that released after your HP product released

Step three: Install the software

Choose one of the following methods to install the software for a wireless connection. Repeat the steps to install the software on each computer that uses the printer wirelessly over the same network.
Step one: Install the software
  1. Insert the printer CD into the CD drive of the computer.
  2. Double-click the HP software disc icon that displays on the desktop. The HP Software window opens.
    Figure 6: Example of an HP Software icon
    Image: Example of an HP Software icon
  3. Double-click the HP Installer icon. The Welcome to the HP Installer window opens.
    Figure 7: Example of an HP Installer icon
    Image: Example of an HP Installer icon
  4. Click Continue , and then click Agree to accept the Software License Agreement.
  5. When prompted, select your printer, and then click OK .
      Which setup option should I select?
      • HP Auto Wireless Connect (Recommended) automatically gathers your current network information from your computer, and then applies it to your printer through the wireless connection in order to connect the printer to the same network.
      • USB installs the printer for use with a USB cable.
      • USB Setup of Wireless automatically gathers your current network information from your computer, and then applies it to your printer over a USB connection in order to connect the printer to the same network.
Step two: Select the wireless connection setup option
Use the option that applies to your installation screen.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the USB wireless setup option.
  1. Click Continue .
  2. Click Agree or Allow to allow HP Setup Assistant to transfer the wireless settings from your Mac to your printer.
  3. Follow the on-screen instructions to complete the software installation and wireless network setup.
  1. Check the box to configure the printer wirelessly.
  2. Follow the on-screen instructions to set up the wireless connection.
Follow these steps to download and install the software from the HP website. Repeat these steps to install the software on each computer that will use the printer wirelessly over the same network.
Important : If you get any firewall messages during installation, click unblock , accept , continue , yes , allow , or permit , or the installation fails.
Step one: Download the software
  2. Check the instructions on the page, and then click the plus sign ( ) next to the correct heading for additional instructions:
      If prompted to enter your printer in the window :
      1. Type your printer number in the window.
      2. Click Next . If necessary click your model in a list of similar printers.
      3. Click Software and Driver Downloads .
      4. Click the drop-down arrow ( ), and then click your operating system.
      5. Click Next , and then continue to the next step.
      If prompted to select your operating system .
      1. Click the drop-down arrow ( ), and then click your operating system.
      2. Click Next .
      3. Continue to the next step.
    The Select Software and Drivers page opens.
  3. Click the plus sign ( ) next to Driver , and then click the driver that you want to download.
  4. Click Download only . If your browser opens a new dialog box, you might also need to click Save or Save File .
    The file downloads to your computer, and the HP Software window opens automatically.
    NOTE:If the HP Software window does not open, double-click the HP Software icon on the desktop.
    Figure 8: Example of an HP Software icon
    Image: Example of an HP Software icon
  5. Double-click the HP Installer icon. The Welcome to the HP Installer window opens.
    Figure 9: Example of an HP Installer icon
    Image: Example of an HP Installer icon
  6. When prompted, select your printer, and then click OK .
      Which setup option should I select?
      • HP Auto Wireless Connect (Recommended) automatically gathers your current network information from your computer, and then applies it to your printer through the wireless connection in order to connect the printer to the same network.
      • USB installs the printer for use with a USB cable.
      • USB Setup of Wireless automatically gathers your current network information from your computer, and then applies it to your printer over a USB connection in order to connect the printer to the same network.
Step two: Select the wireless connection setup option
Use the option that applies to your installation screen.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the USB wireless setup option.
  1. Click Continue .
  2. Click Agree or Allow to allow HP Setup Assistant to transfer the wireless settings from your Mac to your printer.
  3. Follow the on-screen instructions to complete the software installation and wireless network setup.
  1. Check the box to configure the printer wirelessly.
  2. Follow the on-screen instructions to set up the wireless connection.
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .
Follow these steps for OS X v10.8 Mountain Lion.
NOTE:Make sure that you have already completed the hardware setup of your printer before you install the software and set up the printer on a wireless network. If you need detailed steps see set up the hardware .
NOTE:Older HP software might not be compatible with OS X 10.8 Mountain Lion . Do not try to install software that supports earlier versions of the Mac operating system, either from the original product CD or from the HP website.
Important : There are two methods available for installing your printer on a wireless network. The HP Auto Wireless Connect method might display as an installation option, depending on your network environment. If this method does not display, an alternate USB wireless setup method is available. HP recommends using HP Auto Wireless Connect.

Step one: Prepare for installation

  1. Turn on the printer, access point, and computer.
  2. Connect your computer to the wireless network.
  3. Click the appropriate installation option:

Step two: Download and install the software from the HP website

Follow these steps to download and install the software from the HP website. Repeat the steps to install the software on each computer that uses the printer wirelessly over the same network.
NOTE:To install the printer software for a wireless network connection, HP recommends that you download the software from the HP website. The printer CD is not supported in Mountain Lion, and Apple Software Update does not support steps for connecting to the wireless network.
Important : If you get any firewall messages during installation, click unblock , accept , continue , yes , allow , or permit , or the installation fails.
  1. Turn on the printer.
  3. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
      If prompted to enter your product in the window .
      1. Type your printer number in the window.
      2. Click Next . If necessary click your model in a list of similar printers.
      3. Click Software and Driver Downloads .
      4. Click the drop-down arrow ( ), and then click your operating system.
      5. Click Next , and then continue to the next step.
      If prompted to select your operating system .
      1. Click the drop-down arrow ( ), and then click your operating system.
      2. Click Next , and then continue to the next step.
  4. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
  5. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  6. Click the option that you want to download.
    A page displays with more information about that option and the specific items that it includes.
    NOTE:HP recommends the Full Feature type of download, if available, to take advantage of all your printer features.
  7. Click Download . If your browser opens a new dialog box, you might also need to click Save or Save File .
    The file downloads to your computer.
    Figure 10: Example of a downloaded file
    Example of a downloaded file.
  8. Double-click the icon above the file name. The computer extracts the files and displays a disk image file icon above the printer name.
    Figure 11: Example of a disk image file
    Example of a disk image file.
  9. Double-click the disk image file.
  10. Double-click the HP Installer icon.
    The HP Installer program opens.
  11. When prompted, select your printer, and then click OK .
  12. Follow the on-screen instructions to complete the installation.

Step three: Select the wireless connection setup option

Use the option that applies to your installation screen.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the USB wireless setup option.
  1. Click Continue .
  2. Click Agree or Allow to allow HP Setup Assistant to transfer the wireless settings from your Mac to your printer.
  3. Follow the on-screen instructions to complete the software installation and wireless network setup.
  1. Check the box to configure the printer wirelessly.
  2. Follow the on-screen instructions to set up the wireless connection.
HP's Wireless Printing Center
Visit HP's Wireless Printing Center (in English). You will find information on preparing your wireless network, setting up your printer, and reconfiguring your system.
HP Consumer Forums
See what other customers are saying at the HP forums .