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HP Deskjet 2510 All-in-One Printer support

Fixing Print Quality Problems for the HP Deskjet 2510 and Deskjet Ink Advantage 2515 All-in-One Printer Series

  • PrintPrint
This document is for the HP Deskjet 2510 and Deskjet Ink Advantage 2515 All-in-One printers.
The quality of a printed document or photo is not as expected. The procedures in this document should help with streaked or faded printouts, color or black ink not printing, documents with blurred or fuzzy text, ink streaks or smears, and other print quality problems.

I do not have the full HP software

You need the full HP software to complete some of the troubleshooting steps in this document. If you have not installed the full feature software, follow these steps to download the most recent version of the printer software, and then proceed with the solutions in this document.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.
Follow these solutions to resolve print quality issues.

Solution one: Use genuine HP cartridges

HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. If you do not use genuine HP cartridges, the following solutions might not resolve your print quality issue.
Which cartridges you use might depend on your country/region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
NOTE:For the United States only, go to the HP Home & Home Office Store .
Genuine HP cartridges can also be purchased from other retailers.

Solution two: Allow the printer to rest

Sometimes, print quality issues can be resolved during a period of inactivity. Consider waiting for about 30 minutes, and then try the print job again.

Solution three: Check the paper

Use the following guidelines to make sure that the paper is appropriate for the print job. If it is not, reload the printer with an appropriate paper type.
  • Load the paper print side down in the input tray. Many papers have printing and nonprinting sides, like photo paper and other special media. Usually, the smoother side is the "print side," and sometimes the non-print side has a logo of the paper manufacturer on it.
  • Do not use wrinkled or curled paper. Load only clean, wrinkle-free paper into the product.
    Figure 1: Do not use wrinkled paper
    Image: Do not use wrinkled paper
  • Use the correct paper type for your project.
    • For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.
      Figure 2: Plain paper with ColorLok technology is recommended for text printing
    • For documents with dense printing, such as high contrast graphics or photographs, use HP Advanced Photo Paper for the best results.
    • Some media may not absorb ink as well as others. If your prints smear easily, make sure you are using a recommended paper.
  • Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to print, and then put the unused paper back in the packaging.
  • Try using a different paper. This will determine if the problem is related to the paper.
NOTE:Inappropriate paper usually causes vertical streaks in printouts (or if the problem occurs on a copy, dirty scanner glass usually causes the issue). Do not replace cartridges to fix vertical streaks.
Examples of horizontal streaks and vertical streaks in printout
Figure 3: Horizontal streaks in printout
Image: Horizontal streaks
Figure 4: Vertical streaks in printout
Image: Vertical streaks
Continue with the following troubleshooting steps if your printout contains horizontal streaks, or other print-quality issues besides vertical streaks.Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document, or search for a document that covers this issue. Vertical streaks in copies can often be fixed by cleaning the scanner glass.
After trying the preceding guidelines, try printing again.

Solution four: Check the print settings

Follow these steps to check the print settings to make sure that they are appropriate for your print job.
Use these steps to open the HP toolbox.
  1. Open the printer software.
      Right-click the lower left corner of the screen to open the menu, click Control Panel, click Devices and Printers, and then double-click the icon for your HP printer.
      NOTE:You can also open the HP printer software from your computer desktop: double-click the icon for your printer ().
      Click the Windows icon (), click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer (). The printer software opens.
      NOTE:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
      Click Start (), click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer (). The printer software opens.
      NOTE:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
  2. Click Print & Scan, and then click Set Preferences. The Printing Preferences dialog box opens.
  3. Click the Paper/Quality tab.
  4. From the Media drop-down, select the paper type that matches the paper loaded and the desired print quality.
  5. Click the Advanced tab. The Advanced Options dialog box opens.
  6. Review the following options, and then make any necessary changes.
    • Paper/Output: Make sure that the selected option matches your paper size. For example, for legal paper, select Legal 8.5x14in.
    • Document Options: Make sure that Print in Grayscale is set to Off, unless you are printing in Grayscale intentionally.
    • Resolution: This list allows you to see the resolution specifications for the possible print quality selections. For example, Best Mode is 600x600 dpi. To change the resolution, you must click the Paper/Quality tab, and then select the paper type and print quality from the Media drop-down.
  7. Click OK, and then click OK again to apply the settings.
  8. Click OK from the Print dialog box to start the print job.

Solution five: Check the estimated ink levels, and then replace any low or empty cartridges

Low or empty ink can contribute to print quality issues. Follow these steps to check the estimated ink levels, and then replace any empty cartridges.

Step 1: Check the estimated ink levels

Check the cartridge level indicators on the control panel to determine ink levels.
Figure 5: Cartridge level indicators
Image: Cartridge level indicators
NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.

Step 2: Replace any low or empty cartridges

  1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue.
  2. Load plain white paper into the input tray.
  3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.
    Figure 6: Open the cartridge access door
    Image: Open the cartridge access door.
    NOTE:The outside of the printer might not look exactly the same as your printer, but the steps are the same.
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.
    Figure 7: Remove the cartridge
    Image: Remove the cartridge.
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 8: Do not touch the contacts or nozzles
    Image: Do not touch the contacts or nozzles.
  5. Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape.
    Figure 9: Remove the plastic tape
    Image: Remove the tape from the cartridge.
  6. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot.
    Figure 10: Insert the correct cartridge into the slot
    Image: Insert the cartridge.
  7. Push the cartridge forward into its slot until it snaps into place.
    Figure 11: Snap the cartridge into place
    Image: Snap the cartridge into place.
  8. Repeat these steps to replace the other cartridge, if necessary.
  9. Close the cartridge access door.
    Figure 12: Close the cartridge access door
    Image: Close the cartridge access door.
  10. Follow any prompts on the screen.
  11. Wait about 30 seconds for the alignment page to automatically print.
    Figure 13: The alignment page prints automatically after 30 seconds
    Image: The alignment page prints automatically after 30 seconds.
    NOTE:The printer prints an alignment page automatically only when a new cartridge has been installed.

Step 3: Align the printer

Follow these steps to align the cartridges.
  1. Lift the scanner lid.
  2. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
    Figure 14: Place the alignment page on the scanner glass
    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.
  4. Press the Scan button () to begin the scan. The printer automatically aligns the cartridges.

Solution six: Print and evaluate an extended test page and troubleshoot defects

Follow these steps to print, and then evaluate a test page.

Step 1: Print an extended test page

  1. Make sure there is plain white, letter-size paper loaded in the input tray.
  2. On the printer control panel, hold down the Power button, and then press the Cancel button () once.
  3. Release the Power button.
    The test page prints.
    Figure 15: Example of extended test page
    Image: Test page

Step 2: Determine which cartridges printed which areas of the extended test page

Different cartridges print different areas of the test page. Use the following guidelines to determine which cartridge printed which areas.
  • The black cartridge prints the black areas of the page, such as the black bars and black text.
  • The color cartridge prints the color areas of the page, such as the cyan (blue), magenta, and yellow color bars.
Figure 16: Which cartridges print which areas of the extended test page
Image: The different parts of the test page
1 - Printed by the color cartridge
2 - Printed by the black cartridge
Make a note of which cartridges printed which areas of the extended test page, and then continue to the next step to check the report for defects.

Step 3: Check the extended test page for defects

In general, if the printer and its cartridges are working correctly, all the color bars should be present, unstreaked, and uniform in color. The black text on the page should not show ink streaks.
Use the following table for examples of defects that can exist on the extended test page. The following examples are not inclusive, but tend to represent the most common issues.
Examples of defects on the extended test page
DefectExampleDescription or cause
Broken lines in grid patternsImage: Broken linesProblem with the ink nozzles
Faded or non-uniform colors in the color blocksImage: non-uniform colorsDepleted cartridges, or ink mixing together
Track marks or ink smears in the textImage: Smeared textFibers or other debris on one or both of the cartridges
The color blocks are streaked or linedImage: Streaks in the reportThe cartridge might be running out of ink or the nozzles might be clogged
One or more of the colored blocks is missing entirelyImage: Missing colors on report
1 - All colors printed - no missing colors
2 - Yellow missing - the color cartridge is not printing correctly
The cartridge is out of one color of ink or the ink nozzles might be clogged.
  • If you do not see defects on the test page, the print mechanism and cartridges work correctly. Do not continue the troubleshooting steps in this document. If printouts are still unsatisfactory, try the following general print quality guidelines.
    • Make sure that the image you are printing has sufficient resolution. Images that are enlarged too much might appear fuzzy or blurry.
    • If the issue is confined to a band near the edge of a printout, use the software you installed with the printer or another software program to rotate the image 180 degrees. The problem might not display on the other end of the printout.
    Garbled, illogical text, and incomplete printout (graphic)Windows only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows
  • If you see one or more of these defects on the test page, continue to the next step.

Step 4: Use an automated tool to align the printer

Follow these steps to open the printer toolbox and align the printer if there were defects on the extended test page.
  1. Open the printer software.
      Right-click the lower left corner of the screen to open the menu, click Control Panel, click Devices and Printers, and then double-click the icon for your HP printer.
      NOTE:You can also open the HP printer software from your computer desktop: double-click the icon for your printer ().
      Click the Windows icon (), click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer (). The printer software opens.
      NOTE:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
      Click Start (), click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer (). The printer software opens.
      NOTE:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
  2. In the printer software, click Print and Scan ().
  3. Click Maintain Your Printer (). The HP Toolbox opens.
  4. Click the Device Services tab.
  5. Click Align Ink Cartridges, and then follow the on-screen instructions to print the alignment page.
  6. Lift the scanner lid.
  7. Place the alignment page with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
    Figure 17: Place the alignment page on the scanner glass
    Image: Place the alignment page on the scanner glass
  8. Close the scanner lid.
  9. Follow the instructions in the printer software. The printer aligns the cartridges.
  10. Wait until the Power light stops blinking. A message on your screen will indicate that the cartridge alignment is complete.

Step 5: Use an automated tool to clean the cartridges

Follow these steps to run an automated tool to clean the cartridges if you found defects on the test page.
  1. Open the printer software.
      Right-click the lower left corner of the screen to open the menu, click Control Panel, click Devices and Printers, and then double-click the icon for your HP printer.
      NOTE:You can also open the HP printer software from your computer desktop: double-click the icon for your printer ().
      Click the Windows icon (), click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer (). The printer software opens.
      NOTE:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
      Click Start (), click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer (). The printer software opens.
      NOTE:You can also open the HP printer software from your computer desktop: double-click the icon for your HP printer ().
  2. In the printer software, click Print and Scan ().
  3. Click Maintain Your Printer (). The HP Toolbox opens.
  4. Click the Device Services tab.
  5. Click Clean Ink Cartridges, and then follow the on-screen instructions to clean the cartridges.
  6. After running the tool, click Print to print a test page. If the print quality is still unacceptable, follow the on-screen instructions to run a Second-level clean.
NOTE:To avoid issues that require cleaning the printhead, always turn the printer off with the Power button.

Step 6: Clean the area around the ink nozzles

Complete these steps only if there were track marks or smears in the text on the test report. Do not perform these steps unless the test report specifically shows smeared text or track marks. If the report does not show this defect, skip to the next solution.
  1. Gather the following materials:
    • Dry foam-rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)
    • Clean sheets of paper
    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges)
      CAUTION:Do not use platen cleaners or alcohol to clean the area. These can damage the cartridge or the printer.
  2. Press the Power button to turn on the printer, if it is not already on.
  3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.
    Figure 18: Open the cartridge access door
    Image: Open the cartridge access door
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.
    Figure 19: Remove the cartridge
    Graphic: Remove the cartridge
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 20: Do not touch the contacts or nozzles
    Graphic: Do not touch the contacts or nozzles
  5. Place the cartridge on a piece of paper with the ink nozzles facing up.
  6. Lightly moisten a clean, foam-rubber swab with distilled water.
  7. Clean the face and edges around the ink nozzle with the swab.
    CAUTION:Do not clean the ink nozzle plate.
    Figure 21: Clean the area around the ink nozzle
    Image: The ink nozzle and cartridge contacts
    1 - Nozzle plate - DO NOT CLEAN
    2 - Area surrounding ink nozzle - Do clean
    3 - Cartridge contacts - Do not clean
  8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
  9. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.
    • The tri-color cartridge () goes in the slot on the left
    • The black cartridge () goes in the slot on the right
    Figure 22: Insert the cartridge into the slot
    Image: Insert the cartridge
  10. Push the cartridge forward into its slot until it snaps into place.
    Figure 23: Snap the cartridge into place
    Image: Snap the cartridge into place
  11. Repeat these steps to clean the area surrounding the ink nozzle on the other cartridge.
  12. Close the cartridge access door.
  13. Try to print again.

Solution seven: Replace the problem cartridge

Follow these steps to replace a problem cartridge, and then align the printer.

Step 1: Replace the problem cartridge

Follow these steps to replace a problem cartridge.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, and then review the limited warranty information for your supplies.
  1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue.
  2. Load plain white paper into the input tray.
  3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.
    Figure 24: Open the cartridge access door
    Image: Open the cartridge access door.
    NOTE:The outside of the printer might not look exactly the same as your printer, but the steps are the same.
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.
    Figure 25: Remove the cartridge
    Image: Remove the cartridge.
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 26: Do not touch the contacts or nozzles
    Image: Do not touch the contacts or nozzles.
  5. Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape.
    Figure 27: Remove the plastic tape
    Image: Remove the tape from the cartridge.
  6. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot.
    Figure 28: Insert the correct cartridge into the slot
    Image: Insert the cartridge.
  7. Push the cartridge forward into its slot until it snaps into place.
    Figure 29: Snap the cartridge into place
    Image: Snap the cartridge into place.
  8. Repeat these steps to replace the other cartridge, if necessary.
  9. Close the cartridge access door.
    Figure 30: Close the cartridge access door
    Image: Close the cartridge access door.
  10. Follow any prompts on the screen.
  11. Wait about 30 seconds for the alignment page to automatically print.
    Figure 31: The alignment page prints automatically after 30 seconds
    Image: The alignment page prints automatically after 30 seconds.
    NOTE:The printer prints an alignment page automatically only when a new cartridge has been installed.

Step 2: Align the printer

Follow these steps to align the cartridges.
  1. Lift the scanner lid.
  2. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
    Figure 32: Place the alignment page on the scanner glass
    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.
  4. Press the Scan button () to begin the scan. The printer automatically aligns the cartridges.

Solution eight: Service the printer

If none of the solutions in this document resolved the issue, service the printer .
Follow these solutions to resolve print quality issues with a Mac.

Solution one: Use genuine HP cartridges

HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. If you do not use genuine HP cartridges, the following solutions might not resolve your print quality issue.
Which cartridges you use might depend on your country/region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
NOTE:For the United States only, go to the HP Home & Home Office Store .
Genuine HP cartridges can also be purchased from other retailers.

Solution two: Allow the printer to rest

Sometimes, print quality issues can be resolved during a period of inactivity. Consider waiting for about 30 minutes, and then try the print job again.

Solution three: Check the paper

Use the following guidelines to make sure that the paper is appropriate for the print job. If it is not, reload the printer with an appropriate paper type.
  • Load the paper print side down in the input tray. Many papers have printing and nonprinting sides, like photo paper and other special media. Usually, the smoother side is the "print side," and sometimes the non-print side has a logo of the paper manufacturer on it.
  • Do not use wrinkled or curled paper. Load only clean, wrinkle-free paper into the product.
    Figure 33: Do not use wrinkled paper
    Image: Do not use wrinkled paper
  • Use the correct paper type for your project.
    • For everyday text documents, plain paper with ColorLok technology works well. Paper with ColorLok technology is industry-standard paper that works well with HP ink.
      Figure 34: Plain paper with ColorLok technology is recommended for text printing
    • For documents with dense printing, such as high contrast graphics or photographs, use HP Advanced Photo Paper for the best results.
    • Some media may not absorb ink as well as others. If your prints smear easily, make sure you are using a recommended paper.
  • Store photo paper in its original packaging inside a resealable plastic bag. Store the paper on a flat surface in a cool, dry place. Load 10-20 sheets of photo paper only when you are ready to print, and then put the unused paper back in the packaging.
  • Try using a different paper. This will determine if the problem is related to the paper.
NOTE:Inappropriate paper usually causes vertical streaks in printouts (or if the problem occurs on a copy, dirty scanner glass usually causes the issue). Do not replace cartridges to fix vertical streaks.
Examples of horizontal streaks and vertical streaks in printout
Figure 35: Horizontal streaks in printout
Image: Horizontal streaks
Figure 36: Vertical streaks in printout
Image: Vertical streaks
Continue with the following troubleshooting steps if your printout contains horizontal streaks, or other print-quality issues besides vertical streaks.Do not replace cartridges for vertical streaks in a printout. Instead, check the paper as described earlier in this document, or search for a document that covers this issue. Vertical streaks in copies can often be fixed by cleaning the scanner glass.
After trying the preceding guidelines, try printing again.

Solution four: Check the print settings

Follow these steps to check the print settings to make sure that they are appropriate for your print job.

Step 1: Check the print quality settings

  1. Open a document, click File, and then click Print.
  2. Select the Paper Type/Quality or Media & Quality menu.
  3. Review the following options, and then make any necessary changes:
    • Paper type: If one of the options matches your paper type exactly, select that option.
    • Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality.
NOTE: To save these settings for future print jobs, choose Save in the Presets menu, and then name the new preset. If multiple printers are installed, open System Preferences, and then click Print & Fax or Print & Scan (depending on your Mac OS X version). Set the Default Printer to Last Printer Used.

Step 2: Check the grayscale print setting

  1. Open a document, click File, and then Print.
  2. Select the Paper Type/Quality menu.
  3. Click the Color Options pop-up or tab if it displays. If you want color printouts, make sure that Grayscale is not selected. If the option does not display, it is not available for the printer.
NOTE: To save these settings for future print jobs, choose Save in the Presets menu, and then name the new preset. If multiple printers are installed, open System Preferences, and then click Print & Fax or Print & Scan (depending on your Mac OS X version). Set the Default Printer to Last Printer Used.

Solution five: Check the estimated ink levels, and then replace any low or empty cartridges

Step 1: Check the estimated ink levels

Check the cartridge level indicators on the control panel to determine ink levels.
Figure 37: Cartridge level indicators
Image: Cartridge level indicators
NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.

Step 2: Replace any low or empty cartridges

  1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue.
  2. Load plain white paper into the input tray.
  3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.
    Figure 38: Open the cartridge access door
    Image: Open the cartridge access door.
    NOTE:The outside of the printer might not look exactly the same as your printer, but the steps are the same.
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.
    Figure 39: Remove the cartridge
    Image: Remove the cartridge.
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 40: Do not touch the contacts or nozzles
    Image: Do not touch the contacts or nozzles.
  5. Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape.
    Figure 41: Remove the plastic tape
    Image: Remove the tape from the cartridge.
  6. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot.
    Figure 42: Insert the correct cartridge into the slot
    Image: Insert the cartridge.
  7. Push the cartridge forward into its slot until it snaps into place.
    Figure 43: Snap the cartridge into place
    Image: Snap the cartridge into place.
  8. Repeat these steps to replace the other cartridge, if necessary.
  9. Close the cartridge access door.
    Figure 44: Close the cartridge access door
    Image: Close the cartridge access door.
  10. Follow any prompts on the screen.
  11. Wait about 30 seconds for the alignment page to automatically print.
    Figure 45: The alignment page prints automatically after 30 seconds
    Image: The alignment page prints automatically after 30 seconds.
    NOTE:The printer prints an alignment page automatically only when a new cartridge has been installed.

Step 3: Align the printer

Follow these steps to align the cartridges.
  1. Lift the scanner lid.
  2. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
    Figure 46: Place the alignment page on the scanner glass
    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.
  4. Press the Scan button () to begin the scan. The printer automatically aligns the cartridges.

Solution six: Print and evaluate an extended test page and troubleshoot defects

Follow these steps to print, and then evaluate a test page.

Step 1: Print an extended test page

  1. Make sure there is plain white, letter-size paper loaded in the input tray.
  2. On the printer control panel, hold down the Power button, and then press the Cancel button () once.
  3. Release the Power button.
    The test page prints.
    Figure 47: Example of extended test page
    Image: Test page

Step 2: Determine which cartridges printed which areas of the extended test page

Different cartridges print different areas of the test page. Use the following guidelines to determine which cartridge printed which areas.
  • The black cartridge prints the black areas of the page, such as the black bars and black text.
  • The color cartridge prints the color areas of the page, such as the cyan (blue), magenta, and yellow color bars.
Figure 48: Which cartridges print which areas of the extended test page
Image: The different parts of the test page
1 - Printed by the color cartridge
2 - Printed by the black cartridge
Make a note of which cartridges printed which areas of the extended test page, and then continue to the next step to check the report for defects.

Step 3: Check the extended test page for defects

In general, if the printer and its cartridges are working correctly, all the color bars should be present, unstreaked, and uniform in color. The black text on the page should not show ink streaks.
Use the following table for examples of defects that can exist on the extended test page. The following examples are not inclusive, but tend to represent the most common issues.
Examples of defects on the extended test page
DefectExampleDescription or cause
Broken lines in grid patternsImage: Broken linesProblem with the ink nozzles
Faded or non-uniform colors in the color blocksImage: non-uniform colorsDepleted cartridges, or ink mixing together
Track marks or ink smears in the textImage: Smeared textFibers or other debris on one or both of the cartridges
The color blocks are streaked or linedImage: Streaks in the reportThe cartridge might be running out of ink or the nozzles might be clogged
One or more of the colored blocks is missing entirelyImage: Missing colors on report
1 - All colors printed - no missing colors
2 - Yellow missing - the color cartridge is not printing correctly
The cartridge is out of one color of ink or the ink nozzles might be clogged.
  • If you see no defects on the test page, the print mechanism and ink supplies work correctly. If printouts are still unsatisfactory, try these general print-quality guidelines, and then do not continue the troubleshooting steps in the remainder of this document.
    • Make sure that the image you are printing has sufficient resolution. Images that have been enlarged too much might appear fuzzy or blurry.
    • If the problem is confined to a band near the edge of a printout, use the software you installed with the printer, or another software program to rotate the image 180°. The problem might not appear on the other end of the printout.
    • Avoid leaving unprotected cartridges out of the printer for an extended period of time.
    • Always use the power button to turn the printer off. This protects the cartridges from exposure to air.
  • If you see one or more of these defects on the test page, continue to the next steps.

Step 4: Use an automated tool to align printer

Use one of the following options to open the HP Utility and align the printer if there were defects on the extended test page.
  1. Click the Finder () icon in the dock. The Finder window opens.
  2. Click the drive your HP software is installed on (for example, the Macintosh HD drive).
  3. Click the Applications file, and then move your cursor to the next window.
  4. Click the HP or Hewlett-Packard folder, and then move your cursor to the next window.
  5. Double-click HP Utility. The HP Utility window opens.
  6. Click Align, and then click Align again. The printer starts the alignment process.

Step 5: Use an automated tool to clean the cartridges

Use one of the following options to open the HP Utility and run an automated tool to clean the cartridges if you found defects on the test page.
  1. Click the Finder () icon in the dock. The Finder window opens.
  2. Click the drive your HP software is installed on (for example, the Macintosh HD drive).
  3. Click the Applications file, and then move your cursor to the next window.
  4. Click the HP or Hewlett-Packard folder, and then move your cursor to the next window.
  5. Double-click the HP Utility icon. The HP Utility window opens.
  6. Click Clean Printheads, and then click Clean. The printer starts the cleaning process.
NOTE:To avoid issues that require cleaning the printhead, always turn the printer off with the Power button.

Step 6: Clean the area around the ink nozzles

Complete these steps only if there were track marks or smears in the text on the test report. Do not perform these steps unless the test report specifically shows smeared text or track marks. If the report does not show this defect, skip to the next solution.
  1. Gather the following materials:
    • Dry foam-rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers (coffee filters work well)
    • Clean sheets of paper
    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges)
      CAUTION:Do not use platen cleaners or alcohol to clean the area. These can damage the cartridge or the printer.
  2. Press the Power button to turn on the printer, if it is not already on.
  3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.
    Figure 49: Open the cartridge access door
    Image: Open the cartridge access door
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.
    Figure 50: Remove the cartridge
    Graphic: Remove the cartridge
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 51: Do not touch the contacts or nozzles
    Graphic: Do not touch the contacts or nozzles
  5. Place the cartridge on a piece of paper with the ink nozzles facing up.
  6. Lightly moisten a clean, foam-rubber swab with distilled water.
  7. Clean the face and edges around the ink nozzle with the swab.
    CAUTION:Do not clean the ink nozzle plate.
    Figure 52: Clean the area around the ink nozzle
    Image: The ink nozzle and cartridge contacts
    1 - Nozzle plate - DO NOT CLEAN
    2 - Area surrounding ink nozzle - Do clean
    3 - Cartridge contacts - Do not clean
  8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
  9. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.
    • The tri-color cartridge () goes in the slot on the left
    • The black cartridge () goes in the slot on the right
    Figure 53: Insert the cartridge into the slot
    Image: Insert the cartridge
  10. Push the cartridge forward into its slot until it snaps into place.
    Figure 54: Snap the cartridge into place
    Image: Snap the cartridge into place
  11. Repeat these steps to clean the area surrounding the ink nozzle on the other cartridge.
  12. Close the cartridge access door.
  13. Try to print again.

Solution seven: Replace the problem cartridge

Follow these steps to replace the problem cartridge, and then align the printer.

Step 1: Replace the problem cartridge

Follow these steps to replace the problem cartridge.
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, and then review the limited warranty information for your supplies.
  1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue.
  2. Load plain white paper into the input tray.
  3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.
    Figure 55: Open the cartridge access door
    Image: Open the cartridge access door.
    NOTE:The outside of the printer might not look exactly the same as your printer, but the steps are the same.
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.
    Figure 56: Remove the cartridge
    Image: Remove the cartridge.
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 57: Do not touch the contacts or nozzles
    Image: Do not touch the contacts or nozzles.
  5. Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape.
    Figure 58: Remove the plastic tape
    Image: Remove the tape from the cartridge.
  6. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot.
    Figure 59: Insert the correct cartridge into the slot
    Image: Insert the cartridge.
  7. Push the cartridge forward into its slot until it snaps into place.
    Figure 60: Snap the cartridge into place
    Image: Snap the cartridge into place.
  8. Repeat these steps to replace the other cartridge, if necessary.
  9. Close the cartridge access door.
    Figure 61: Close the cartridge access door
    Image: Close the cartridge access door.
  10. Follow any prompts on the screen.
  11. Wait about 30 seconds for the alignment page to automatically print.
    Figure 62: The alignment page prints automatically after 30 seconds
    Image: The alignment page prints automatically after 30 seconds.
    NOTE:The printer prints an alignment page automatically only when a new cartridge has been installed.

Step 2: Align printer

Follow these steps to align the cartridges.
  1. Lift the scanner lid.
  2. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
    Figure 63: Place the alignment page on the scanner glass
    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.
  4. Press the Scan button () to begin the scan. The printer automatically aligns the cartridges.

Solution eight: Service printer

If the steps above have not resolved the issue, service printer.
NOTE:Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.
These steps apply to all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, contact HP.
  • If your product is out of warranty, fees might apply for contacting HP.
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