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HP Deskjet Ink Advantage 2515 All-in-One Printer support

Blinking Lights

  • PrintPrint

Blinking Lights

The following sections describe the most common combinations of blinking (flashing) lights displayed on the control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.
NOTE:The flashing J might look like a backwards letter L.
Figure 1: Control Panel
Image: Control panel.
1 - Power button
2 - Scan button
3 - Cancel button
4 - Fit to page button
5 - Fit to page light
6 - Black copy button
7 - Color copy button
8 - Attention light
9 - Ink level icons
10 - Ink error indicator
In this condition, the following control panel light pattern displays:
  • Power light: Off
  • Attention light: Off
  • Color ink level icon: Off
  • Black ink level icon: Off
  • Ink error indicator: Off
  • Media error indicator: Off
  • Segment display counter: Off
Figure 2: Control panel with lights indicated
Image: All lights off
    The printer does not turn on.

Video of an All-in-One that won't turn on or respond

This video shows what to do when you push the Power button () on your product, and the product does not turn on or respond.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube.

Solution one: Make sure that the All-in-One is plugged in

Follow these steps to make sure that the power cord is connected to the rear of the printer and plugged into an electrical outlet.
  1. Check the rear of the printer to make sure that the cord from the power supply is inserted securely into the power connection.
  2. Check the power supply to make sure that the power cord is plugged in securely.
  3. Check the electrical outlet to make sure that the power cord is plugged in securely.
    Figure 3: Check the electrical connections
    Image: Check the electrical connections
    1 - Rear of printer
    2 - Power supply
    3 - Electrical outlet
  4. Press the Power button to turn on the printer.
  • If the printer turns on, there is no need to continue troubleshooting.
  • If the printer does not turn on, continue to the next solution.

Solution two: Make sure that the electrical outlet works

  1. Unplug the power cord from the electrical outlet.
  2. Plug another appliance into the electrical outlet to make sure that the outlet works.
  • If the electrical outlet does not work, plug the printer into another outlet that does work.
  • If the electrical outlet works, but the printer still does not turn on, continue to the next solution.

Solution three: Make sure that the power supply is compatible with the HP All-in-One

The term power supply refers to both the power module and the power cord.
NOTE:To make sure that your printer and power supply are compatible, HP suggests you use the original power supply shipped with your printer.
Example of a power moduleExample of a power cord
Image: A power moduleImage: A power cord
NOTE:The power module might have a permanently attached power cord, or the power cord might detach from the power module.The photographs in the examples above might not match your printer.
  1. Make sure that the voltage and amperage specifications printed on the power supply match the voltage and amperage specifications printed on the HP printer.
    Voltage and amperage specifications printed on the power supplyVoltage and amperage requirements printed on the HP printer
    Image: Voltage and amperage specifications printed on the power supplyImage: Voltage and amperage requirements printed on the HP printer
    In this example, the voltage (+32 V) and the amperage (2000 mA) from the power supply are compatible with the voltage and amperage specified on the HP printer.
  2. If the voltage and amperage specifications of the printer and the power supply are compatible, make sure that the connector on the power cord is the same shape and size as the connector on the HP printer.
    WARNING:Do not force an incompatible power cord (its plug has a different shape or size than the HP printer's electrical connection) into an HP printer.
    • If the power cord is not compatible with the printer, replace the power cord with a compatible cord. To buy a compatible cord, go to the following link, How to Buy HP .
    • If the power cord is compatible with the printer, but the printer still does not turn on, continue to the next solution.

Solution four: Reset the power module, and then test the power

The power module has a safety feature that protects the printer during a power surge. If you experienced a recent power surge, you might need to reset the power module. Follow these steps to reset the power module.
Step one: Reset the power module
  1. Disconnect the power cord from the rear of the printer.
  2. Unplug the power cord from the electrical outlet.
  3. Unplug the power cord from the power module.
  4. Wait 15 seconds.
  5. Reconnect the power cord to the rear of the printer.
  6. Plug the power cord back into the power module.
  7. Plug the power cord back into the electrical outlet. Do not use a power strip or surge protector until after the issue is resolved.
    Figure 4: Reconnect the power cords
    Image: Reconnect the power cords
    1 - Rear of printer
    2 - Power module
    3 - Electrical outlet
  8. Check to see if the power module has an LED light.
  • If the power module does not have an LED light, continue to the next step.
  • If the power module has an LED light, check to see if the LED lights up.
  • If the LED does not light up, contact HP to replace the power module. To buy a compatible power module, go to the following link, How to Buy HP .
  • If the LED lights up, continue to the next step.
Step two: Test the power on the All-in-One
Follow these steps to test the power on the printer.
  1. Press, and then quickly release the Power button to start a Power On/Off cycle. Do not hold the button down.
    If you press and hold the Power button too long, the printer might turn on and then turn off without restarting. If this happens, press and quickly release the Power button again.
  2. Check the printer to make sure that it is on.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution five: Test the power with a compatible power cord from a different printer

If you have another available power cord that is compatible with your printer, use the alternate cord and repeat the steps in the solution to reset the power module and then test the power.
  • If the printer turns on with the alternate power cord, the original power cord caused the issue. Contact HP to replace the power cord. Go to the following link, How to Buy HP , to buy a compatible power cord.
  • If the printer does not turn on with the alternate power cord, continue to the next solution.

Solution six: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
In this error condition, the Power light slowly brightens and dims.
  • Power light: Breathing
  • Attention light: Off
  • Color ink level icon: Off
  • Black ink level icon: Off
  • Ink error indicator: Off
  • Media error indicator: Off
  • Segment display counter: Off
Figure 5: Control panel with lights indicated
Image: Power light is breathing
    The printer is in sleep mode. After the initial setup, the printer enters sleep mode after five minutes of inactivity.
Either press any button on the printer control panel, or start a print job from the computer to wake the printer from sleep mode.
In this error condition, the following control panel light pattern displays:
  • Power light: Fast blinking
  • Attention light: On
  • Color ink level icon: Off
  • Black ink level icon: Off
  • Ink error indicator: Off
  • Media error indicator: Off
  • Segment display counter: Off
Figure 6: Control panel with lights indicated
Image: Output tray closed control panel lights
    The output tray is closed when attempting a print job.
Open the output tray to allow the print job to continue
Figure 7: Open the output tray.
Image: Open the output tray.
In this error condition, the following control panel light pattern displays:
  • Power light: Normal blinking
  • Attention light: Normal blinking
  • Color ink level icon: Normal blinking
  • Black ink level icon: Normal blinking
  • Ink error indicator: Off
  • Media error indicator: Off
  • Segment display counter: Displays any quantity of copies remaining
Figure 8: Control panel with lights indicated
Image: Cartridge door open control panel lights
    The cartridge access door is open.
Close the cartridge access door.
Figure 9: Close the cartridge access door
Image: Closing the cartridge access door
In this error condition, the following control panel light pattern displays:
  • Power light: Fast blinking for 3 seconds, and then on
  • Attention light: Off
  • Color ink level icon: Displays normal ink level
  • Black ink level icon: Displays normal ink level
  • Ink error indicator: Off
  • Media error indicator: Off
  • Segment display counter: Displays any quantity of copies remaining
Figure 10: Control panel with lights indicated
Image: printer busy control panel lights
    The printer is busy performing another task.

Solution one: Wait for the job to finish

Wait for the current task to finish before starting another task.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Reset the All-in-One

Follow these steps to reset the printer.
Step one: Reset the All-in-One
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
Step two: Print a test page
Printing a test page verifies if the hardware functions correctly. Follow these steps to print a test page.
  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.
  3. Release both buttons. The test page prints.
    Figure 11: Sample test page
    Image: Test page
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution three: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
In this condition, the following control panel light pattern displays:
  • Power light: Blinking
  • Attention light: Off
  • Color ink level icon: Displays normal ink level
  • Black ink level icon: Displays normal ink level
  • Ink error indicator: Off
  • Media error indicator: Off
  • Segment display counter: Display any quantity of copies remaining
Figure 12: Control panel with lights indicated
Image: printer processing control panel lights
    The printer is busy processing a print, scan, copy, or maintenance job.

Solution one: Wait for the job to finish

Wait for the current task to finish before starting another task.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Reset the All-in-One

Follow these steps to reset the printer.
Step one: Reset the All-in-One
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
Step two: Print a test page
Printing a test page verifies if the hardware functions correctly. Follow these steps to print a test page.
  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.
  3. Release both buttons. The test page prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution three: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
In this error condition, all of the control panel lights blink fast, and the letter "E" is displayed on the segment display counter:
  • Power light: Fast blinking
  • Attention light: Fast blinking
  • Color ink level icon: Fast blinking and empty gauge
  • Black ink level icon: Fast blinking and empty gauge
  • Ink error indicator: Fast blinking
  • Media error indicator: Fast blinking
  • Segment display counter: Display E and normal blinking
Figure 13: Control panel with lights indicated
Image: Fatal error control panel lights
    The printer is in a fatal error state.
Use the following solutions to resolve a fatal error.

Solution one: Reset the All-in-One

Follow these steps to reset the printer.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Plug the All-in-One directly into an electrical outlet

Plug the product directly into an electrical outlet to make sure that the power source functions correctly.
  1. Disconnect the power cord from the rear of the product.
  2. Unplug the power cord from any power strips or surge suppressors.
  3. Plug the power cord directly into an electrical outlet.
  4. Reconnect the power cord to the rear of the product.
  5. Press the Power button () to turn on the product.
  6. Try the task again.
    If the issue persists, try a different electrical outlet.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
In this error condition, the following control panel indicators are displayed.
  • Power light: On
  • Attention light: Off
  • Color ink level icon: Normal blinking for 20 seconds then on or current ink level
  • Black ink level icon: Normal blinking for 20 seconds then on or current ink level
  • Ink error indicator: Off
  • Media error indicator: Off
  • Segment display counter: Displays any quantity of copies remaining
Figure 14: Control panel with lights indicated
Image: One ink cartridge low
    The ink level is low in one or both cartridges
If one (or both) of the cartridges is low on ink, you do not need to replace the cartridges yet, unless you are dissatisfied with the print quality.

Solution one: Check the ink levels

Follow these steps to check the ink levels.
NOTE:The cartridge ink levels are also displayed on the control panel's LCD.
  1. Open the HP printer software:
      Click Start (), click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer ().
      Click the Windows icon (), click Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer ().
      Click the Windows icon (), click All Programs, click HP, click the folder for your HP printer, and then click the icon for your HP printer ().
    NOTE:You can also open the HP printer software from your computer desktop by double-clicking the icon for your HP printer ().
    The printer software opens.
  2. In the printer software, click Estimated Ink Levels, and the toolbox window opens.
    The HP Toolbox opens a graphic that shows the estimated ink levels for your printer.
    Figure 15: The estimated ink levels graphic
    Image: Estimated ink levels
  3. If the estimated ink levels are low, and you are satisfied with the quality of your printouts, ignore the light(s) until you are dissatisfied with the printouts.
    If the estimated ink levels are low, and you are dissatisfied with the quality of your printouts, replace the cartridges. Continue to the next solution.

Solution two: Replace the problem cartridge

Follow these steps in the order given to replace the cartridge(s).
Step one: Replace the cartridge
Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
NOTE:For the United States only, go to the HP Home & Home Office Store .
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.
  1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue.
  2. Load plain white paper into the input tray.
  3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.
    Figure 16: Open the cartridge access door
    Image: Open the cartridge access door.
    NOTE:The outside of the printer might not look exactly the same as your printer, but the steps are the same.
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.
    Figure 17: Remove the cartridge
    Image: Remove the cartridge.
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 18: Do not touch the contacts or nozzles
    Image: Do not touch the contacts or nozzles.
  5. Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape.
    Figure 19: Remove the plastic tape
    Image: Remove the tape from the cartridge.
  6. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot.
    Figure 20: Insert the correct cartridge into the slot
    Image: Insert the cartridge.
  7. Push the cartridge forward into its slot until it snaps into place.
    Figure 21: Snap the cartridge into place
    Image: Snap the cartridge into place.
  8. Repeat these steps to replace the other cartridge, if necessary.
  9. Close the cartridge access door.
    Figure 22: Close the cartridge access door
    Image: Close the cartridge access door.
  10. Follow any prompts on the screen.
  11. Wait about 30 seconds for the alignment page to automatically print.
    Figure 23: The alignment page prints automatically after 30 seconds
    Image: The alignment page prints automatically after 30 seconds.
    NOTE:The printer prints an alignment page automatically only when a new cartridge has been installed.
Step two: Align the cartridges
  1. Lift the scanner lid.
  2. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
    Figure 24: Place the alignment page on the scanner glass
    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.
  4. Press the Scan button () to begin the scan. The printer automatically aligns the cartridges.
Step three: Print a test page
Printing a test page verifies if the hardware functions correctly. Follow these steps to print a test page.
  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.
  3. Release both buttons. The test page prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution three: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
In this error condition, the following control panel light pattern displays:
  • Power light: On
  • Attention light: Off
  • Color ink level icon: Normal blinking and empty gauge
  • Black ink level icon: Normal blinking and empty gauge
  • Ink error indicator: Off
  • Media error indicator: Off
  • Segment display counter: Displays any quantity of copies remaining
Figure 25: Control panel with lights indicated
Image: Incompatible cartridges.
    • One or both cartridges are incompatible with the printer.
    • One or both cartridges are defective.
    • One or both cartridges still have the protective tape on the nozzles.
    • One or both cartridges are installed wrong, installed in the wrong slot, or have failed.
    • A problem has occurred with one or both cartridges.
      • If both Ink Level Icons are blinking, there is an issue with both cartridges.
      • If the left Ink Level Icon is blinking, there is an issue with the tri-color cartridge.
      • If the right Ink Level Icon is blinking, there is an issue with the black cartridge.
Use the following solutions to solve a problem with the cartridges.

Solution one: Check the cartridge compatibility

Follow these steps to make sure that the cartridges are compatible with your printer.
Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
NOTE:For the United States only, go to the HP Home & Home Office Store .
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.
  1. Press the Power button to turn on the printer, if the power is not already on.
  2. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the printer is idle and silent before proceeding.
  3. Find the number on the label on the top of each cartridge.
    Figure 26: Number on the cartridge label
    Image: Cartridge numbers
    1 - Cartridge numbers
  4. Make a note of the cartridge number printed on the label of each cartridge, and then close the cartridge access door.
    NOTE:Before closing the cartridge access door, make sure the cartridges are in their correct slots. The black cartridge should be in the right slot, and the color cartridge should be in the left slot.
  5. Refer to the list of cartridge numbers in the HP Sure Supply window. If either of the cartridge numbers is not in the list, replace the cartridge with a new one that is in the list.
    For instructions on how to replace the cartridges, skip to the solution to replace the cartridges.

Solution two: Resolve the cartridge problem

Follow these steps in the order given to resolve the cartridge problem.
Step one: Clean the problem cartridge contacts
Follow these steps in the order given to clean the electrical contacts.
NOTE:If both cartridge lights are blinking, complete the steps for both cartridges.
  1. Gather the following items:
    • Distilled water (use bottled or filtered water if distilled water is not available)
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well)
  2. Open the cartridge access door. The carriage moves into the center of the access area, unless there is an obstruction.
    Figure 27: Open the cartridge access door
    Image: Open the cartridge access door.
    Figure 28: The carriage in the center of the printer
    Image: The carriage in the center of the printer
  3. Disconnect the power cord from the rear of the printer.
  4. Press down on one of the cartridges to release it, and then pull it out from its slot.
    Figure 29: Remove the cartridge
    Image: Remove the cartridge
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 30: Do not touch the contacts or nozzles
    Image: Do not touch the contacts or nozzles
  5. If protective tape is still on the cartridge, remove it. Do not remove the copper-colored strip.
    Figure 31: Remove the protective tape
    Image: Remove the tape from the new cartridge.
    If you removed the protective tape from the cartridge, there is no need to clean the cartridge. Continue to the step to reinstall the cartridge.
  6. Place the cartridge on a piece of paper with the nozzle plate facing up.
  7. Dip a cotton swab into the clean distilled water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.
  8. Clean the cartridge contacts.
    CAUTION: Avoid touching the nozzles.
    Figure 32: Clean the cartridge contacts
    Image: the cartridge contacts.
    NOTE:Clean the contacts quickly so that the cartridge is not outside the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long.
  9. Clean the contacts in the carriage for the problem cartridge.
    WARNING:Make sure that the power cord is disconnected from the printer.
    Figure 33: Carriage
    Image: The carriage
    Figure 34: The gold-colored contacts in the carriage
    Image: The contacts in the carriage
  10. Wait ten minutes to allow the cartridge and carriage to dry.
  11. Place the cartridge in its slot at a slightly upward angle, and then press up and forward until the cartridge snaps into position.
    • The tri-color cartridge () goes in the slot on the left.
    • The black cartridge () goes in the slot on the right.
    Figure 35: Insert the cartridge into its slot
    Image: Inserting a cartridge
  12. Reconnect the power cord to the rear of the printer.
  13. Close the cartridge access door.
    Figure 36: Close the cartridge access door
    Image: Closing the cartridge access door
Step two: Turn the printer off and then on again
  1. Press the Power button to turn off the printer. If the printer does not turn off, continue to the next solution.
  2. Wait 60 seconds.
  3. Press the Power button to turn on the printer.
    NOTE:The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue.
Step three: Repeat the cartridge cleaning steps
If the error message still displays on the printer control panel, repeat the previous steps to clean the cartridges, and then make sure that each cartridge is correctly inserted.
Step four: Replace the problem cartridge
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, and then review the limited warranty information for your supplies.
Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
NOTE:For the United States only, go to the HP Home & Home Office Store .
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.
  1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue.
  2. Load plain white paper into the input tray.
  3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.
    Figure 37: Open the cartridge access door
    Image: Open the cartridge access door.
    NOTE:The outside of the printer might not look exactly the same as your printer, but the steps are the same.
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.
    Figure 38: Remove the cartridge
    Image: Remove the cartridge.
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 39: Do not touch the contacts or nozzles
    Image: Do not touch the contacts or nozzles.
  5. Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape.
    Figure 40: Remove the plastic tape
    Image: Remove the tape from the cartridge.
  6. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot.
    Figure 41: Insert the correct cartridge into the slot
    Image: Insert the cartridge.
  7. Push the cartridge forward into its slot until it snaps into place.
    Figure 42: Snap the cartridge into place
    Image: Snap the cartridge into place.
  8. Repeat these steps to replace the other cartridge, if necessary.
  9. Close the cartridge access door.
    Figure 43: Close the cartridge access door
    Image: Close the cartridge access door.
  10. Follow any prompts on the screen.
  11. Wait about 30 seconds for the alignment page to automatically print.
    Figure 44: The alignment page prints automatically after 30 seconds
    Image: The alignment page prints automatically after 30 seconds.
    NOTE:The printer prints an alignment page automatically only when a new cartridge has been installed.
Step five: Align the cartridges
  1. Lift the scanner lid.
  2. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
    Figure 45: Place the alignment page on the scanner glass
    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.
  4. Press the Scan button () to begin the scan. The printer automatically aligns the cartridges.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
In this error condition, the following control panel light pattern displays:
  • Power light: On
  • Attention light: Normal blinking
  • Color ink level icon: Displays current ink level
  • Black ink level icon: Displays current ink level
  • Ink error indicator: Off
  • Media error indicator: Normal blinking
  • Segment display counter: Displays letter P blinking fast
Figure 46: Control panel with lights indicated
Image: Control panel out of paper
    There is no paper loaded in the input tray.
Follow these steps to load paper and continue your print job.
  1. Raise the input tray.
    Figure 47: Raise the input tray
    Image: Raise the input tray
  2. Lower the output tray.
    Figure 48: Lower the output tray
    Image: Lower the output tray
  3. Pull out the tray extender.
    Figure 49: Pull out the tray extender
    Image: Pull out the tray extender
  4. Slide the paper width guide to its outermost position.
    Figure 50: Slide the paper width guide to its outermost position
    Image: Slide the paper width guide left
  5. Load a stack of U.S. letter or A4 size paper into the input tray, with the short edge first and the print side facing toward you. Slide the stack of paper in until it stops.
    Figure 51: Load paper
    Image: Loading paper
  6. Slide the paper width guide in until it rests against the edge of the paper.
    Figure 52: Slide in the paper width guide
    Image: Slide the paper width guide right
In this error condition, the following control panel light pattern displays:
  • Power light: On
  • Attention light: Fast blinking
  • Color ink level icon: Normal blinking and displays current ink level
  • Black ink level icon: Normal blinking and displays the current ink level
  • Ink error indicator: Off
  • Media error indicator: Normal blinking
  • Segment display counter: Displays letter J blinking fast
Figure 53: Control panel with lights indicated
Image: Control panel paper jam lights
    Paper or a foreign object is jammed inside the printer.
Use the following solutions to solve a paper jam error.

Solution one: Press the Cancel button

Follow these steps to try to clear the jam automatically.
Step one: Press the Cancel button
Press the Cancel button () to try to clear the jam automatically.
Step two: Print a test page
Print a test page to make sure that the hardware functions correctly.
  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.
  3. Release both buttons. The test page prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution two: Clear any jammed paper from the All-in-One

Follow these steps in the order presented to resolve a paper jam.
Step one: Remove any loose paper or foreign material from the trays
  1. Press the Power button to turn off the printer.
  2. Disconnect the USB cable from the rear of the printer.
  3. Disconnect the power cord from the rear of the printer.
    WARNING:You must disconnect the power cord before reaching inside the HP printer to avoid risk of injuries or electric shock.
  4. Remove any loose sheets of paper from the input tray.
  5. Look inside the input tray and remove any foreign materials such as paper clips or other objects that might have fallen inside.
    NOTE:You might need a flashlight to illuminate the area.
    Figure 54: Look inside the input tray and remove any foreign materials
    Image: Look inside input tray
  6. Use your fingers to move the pick mechanism located inside the input tray and remove any foreign objects found.
    Figure 55: Move the pick mechanism inside the input tray and remove any foreign objects found
    Image: Move the pick mechanism inside the input tray
    CAUTION:Make sure that there are no foreign materials that remain inside the input tray as this could result in further paper jams or damage to the HP printer.
  7. Remove any loose sheets of paper or foreign materials from the output tray.
    Figure 56: Remove any loose paper from the output tray
    Image: Remove any loose paper
Step two: Clear any jammed paper from the underside of the All-in-One
Use the following steps to check for and remove jammed paper from the base of the HP product.
  1. Press the Power button () to turn off the product if it is not already off.
  2. Disconnect the USB cable from the rear of the product if it is not already disconnected.
  3. Disconnect the power cord from the rear of the product if it is not already disconnected.
  4. Turn the product so that you can access its underside (base).
    CAUTION:Before turning the product, use your hand to secure the scanner lid.
  5. Press in the tabs on either side of the cleanout door to release it. Then open the cleanout door.
    Figure 57: Press in tabs and open the cleanout door
    Image: Open the cleanout door
  6. Gently remove any jammed paper from inside the product.
    Figure 58: Remove any jammed paper
    Image: Remove any jammed paper
    CAUTION:If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  7. Reattach the cleanout door. Gently push the door forward until it snaps into place.
    Figure 59: Close the cleanout door
    Image: Close the cleanout door
    NOTE:Make sure that tabs are locked in place to avoid future paper jams.
Step three: Clear any jammed paper from inside the All-in-One
Follow these steps to remove any jammed paper from the inside.
  1. Press the Power button () to turn off the product if it is not already off.
  2. Disconnect the USB cable from the rear of the product if it is not already disconnected.
  3. Disconnect the power cord from the rear of the product if it is not already disconnected.
  4. Open the cartridge access door.
    Figure 60: Open the cartridge access door
    Image: Open the cartridge access door
  5. Gently remove any paper that is jammed in the product.
  6. Close the cartridge access door.
    Figure 61: Close the cartridge access door
    Image: Close the cartridge access door
Step four: Clear any jammed paper from the front of the All-in-One
Follow these steps to remove any jammed paper from the front.
  1. Press the Power button () to turn off the product if it is not already off.
  2. Disconnect the USB cable from the rear of the product if it is not already disconnected.
  3. Disconnect the power cord from the rear of the product if it is not already disconnected.
  4. Grasp the jammed paper with both hands and slowly pull it from the front of the product.
    NOTE:If the paper tears while removing it, check for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  5. Reconnect the power cord to the rear of the product.
  6. Press the Power button () to turn on the product.
Step five: Print a test page
Print a test page to make sure that the hardware functions correctly.
  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.
  3. Release both buttons. The test page prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution three: Make sure that the carriage can move freely

Follow these steps to make sure that the carriage moves freely across the width of the printer.
Step one: Check the carriage path for obstructions
  1. Press the Power button () to turn on the product if it is not already on.
  2. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
    Figure 62: Open the cartridge access door
    Image: Open the cartridge access door
  3. With the product turned on, disconnect the power cord from the rear of the product.
  4. Unplug the power cord from the power source or electrical outlet.
    WARNING:You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.
  5. Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.
    CAUTION:If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
  6. Reach inside the product through the cartridge door, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
  7. Remove any loose paper or obstructions found.
  8. Make sure that the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side.
  9. Close the cartridge access door.
    Figure 63: Close the cartridge access door
    Image: Close the cartridge access door
  10. Reconnect the power cord to the back of the product.
  11. Plug the power cord back into the power source or electrical outlet.
  12. Press the Power button () to turn on the product.
Step two: Print a test page
Print a test page to make sure that the hardware functions correctly.
  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.
  3. Release both buttons. The test page prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution four: Clean the rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers.
Step one: Clean the rollers
  1. Gather the following materials:
    • A clean, lint-free swab that will not come apart or leave fibers.
    • Distilled, filtered, or bottled water (tap water might damage the product).
  2. Press the Power button () to turn off the product.
  3. Disconnect the power cord from the back of the product.
  4. Raise the input tray.
    Figure 64: Raise the input tray
    Graphic: Raise the input tray
  5. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
    Figure 65: Paper pick rollers
    Photo: paper pick rollers
  6. Dampen a long cotton swab with bottled or distilled water, and then squeeze any excess water from the cloth.
  7. Press the swab against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
  8. Allow the rollers to dry for 10 or 15 minutes.
  9. Reconnect the power cord to the back of the product.
  10. If the HP product does not turn on, press the Power button ().
Step two: Print a test page
Print a test page to make sure that the hardware functions correctly.
  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.
  3. Release both buttons. The test page prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution five: Reset the printer
Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Follow these steps to reset the HP printer, which will clear a false paper jam error.
Step one: Reset the printer
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
Step two: Print a test page
Print a test page to make sure that the hardware functions correctly.
How to print a test page
  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.
  3. Release both buttons. The test page prints.
  • If these steps resolved the issue, and the test page prints, you can stop troubleshooting.
  • If the test page prints successfully, but you continue to experience an issue with your printer, then the issue is not related to the hardware.
  • If the printer does not print a test page, there is an issue with the printer hardware. Continue to the next solution.

Solution six: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
In this error condition, the following control panel light pattern displays:
  • Power light: On
  • Attention light: Fast blinking
  • Color ink level icon: Normal blinking and displays current ink level
  • Black ink level icon: Normal blinking and displays the current ink level
  • Ink error indicator: Off
  • Media error indicator: Off
  • Segment display counter: Displays letter C blinking fast
Figure 66: Control panel with lights indicated
Image: Control panel with carriage jam lights
    The cartridge carriage inside the printer has stalled.
Use the following solutions to resolve the cartridge carriage error.

Solution one: Turn the printer off and on again

Turning the printer off and then on again might resolve the issue.
Step one: Turn the printer off and on again
Follow these steps to turn the printer off, and then on again, to reset the print mechanism.
  1. Press the Power button to turn off the printer. If the printer does not turn off, continue to the next solution to clear a paper jam.
  2. Wait 60 seconds.
  3. Press the Power button to turn the printer on.
    NOTE:The printer might go through a warm-up period. The printer lights might flash and the carriage might move. Wait until the warm-up period finishes before proceeding.
Step two: Print a test page
Follow these steps to print a test page.
  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.
  3. Release both buttons. The test page prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution two: Clear any jammed paper

Jammed paper can cause the carriage to stall. Follow these steps to clear any jammed paper.
Step one: Remove any loose paper or foreign material from the trays
  1. Press the Power button to turn off the printer.
  2. Disconnect the USB cable from the rear of the printer.
  3. Disconnect the power cord from the rear of the printer.
    WARNING:You must disconnect the power cord before reaching inside the HP printer to avoid risk of injuries or electric shock.
  4. Remove any loose sheets of paper from the input tray.
  5. Look inside the input tray and remove any foreign materials such as paper clips or other objects that might have fallen inside.
    NOTE:You might need a flashlight to illuminate the area.
    Figure 67: Look inside the input tray and remove any foreign materials
    Image: Look inside input tray
  6. Use your fingers to move the pick mechanism located inside the input tray and remove any foreign objects found.
    Figure 68: Move the pick mechanism inside the input tray and remove any foreign objects found
    Image: Move the pick mechanism inside the input tray
    CAUTION:Make sure that there are no foreign materials that remain inside the input tray as this could result in further paper jams or damage to the HP printer.
  7. Remove any loose sheets of paper or foreign materials from the output tray.
    Figure 69: Remove any loose paper from the output tray
    Image: Remove any loose paper
Step two: Clear any jammed paper from the base of the All-in-One
Use the following steps to check for and remove jammed paper from the base of the HP product.
  1. Press the Power button () to turn off the product if it is not already off.
  2. Disconnect the USB cable from the rear of the product if it is not already disconnected.
  3. Disconnect the power cord from the rear of the product if it is not already disconnected.
  4. Turn the product so that you can access its underside (base).
    CAUTION:Before turning the product, use your hand to secure the scanner lid.
  5. Press in the tabs on either side of the cleanout door to release it. Then open the cleanout door.
    Figure 70: Press in tabs and open the cleanout door
    Image: Open the cleanout door
  6. Gently remove any jammed paper from inside the product.
    Figure 71: Remove any jammed paper
    Image: Remove any jammed paper
    CAUTION:If the paper tears while removing it, check inside the door for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  7. Reattach the cleanout door. Gently push the door forward until it snaps into place.
    Figure 72: Close the cleanout door
    Image: Close the cleanout door
    NOTE:Make sure that tabs are locked in place to avoid future paper jams.
Step three: Clear any jammed paper from inside the All-in-One
Follow these steps to remove any jammed paper from the inside.
  1. Press the Power button () to turn off the product if it is not already off.
  2. Disconnect the USB cable from the rear of the product if it is not already disconnected.
  3. Disconnect the power cord from the rear of the product if it is not already disconnected.
  4. Open the cartridge access door.
    Figure 73: Open the cartridge access door
    Image: Open the cartridge access door
  5. Gently remove any paper that is jammed in the product.
  6. Close the cartridge access door.
    Figure 74: Close the cartridge access door
    Image: Close the cartridge access door
Step four: Clear any jammed paper from the front of the All-in-One
Follow these steps to remove any jammed paper from the front.
  1. Press the Power button () to turn off the product if it is not already off.
  2. Disconnect the USB cable from the rear of the product if it is not already disconnected.
  3. Disconnect the power cord from the rear of the product if it is not already disconnected.
  4. Grasp the jammed paper with both hands and slowly pull it from the front of the product.
    NOTE:If the paper tears while removing it, check for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  5. Reconnect the power cord to the rear of the product.
  6. Press the Power button () to turn on the product.
Step five: Print a test page
Print a test page to make sure that the hardware functions correctly.
  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.
  3. Release both buttons. The test page prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting. Reconnect the USB cable, and then try to print again.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution three: Make sure that the carriage moves freely

Follow these steps to make sure that the carriage can move freely.
Step one: Check the carriage path for obstructions
  1. Press the Power button () to turn on the product if it is not already on.
  2. Open the cartridge access door. The carriage moves to the center of the product. Wait until the carriage is idle and silent before continuing.
    Figure 75: Open the cartridge access door
    Image: Open the cartridge access door
  3. With the product turned on, disconnect the power cord from the rear of the product.
  4. Unplug the power cord from the power source or electrical outlet.
    WARNING:You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.
  5. Check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find.
    CAUTION:If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
  6. Reach inside the product through the cartridge door, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
  7. Remove any loose paper or obstructions found.
  8. Make sure that the carriage can move freely across the width of the product. Firmly push the carriage to the left side of the product, and then to the right side.
  9. Close the cartridge access door.
    Figure 76: Close the cartridge access door
    Image: Close the cartridge access door
  10. Reconnect the power cord to the back of the product.
  11. Plug the power cord back into the power source or electrical outlet.
  12. Press the Power button () to turn on the product.
Step two: Print a test page
Print a test page to make sure that the hardware functions correctly.
  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.
  3. Release both buttons. The test page prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution four: Remove and reinstall the cartridges

Improper placement or installation of the cartridges can cause the printer to indicate a carriage jam error. Follow these steps to remove and then reinstall the cartridges.
Step one: Remove the cartridges
  1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing.
  2. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before continuing.
    Figure 77: Open the cartridge access door
    Image: Open the cartridge access door
  3. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.
    Figure 78: Remove the cartridge
    Image: Remove the cartridge
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 79: Do not touch the contacts or nozzles
    Image: Do not touch the contacts or nozzles
  4. Check for obstructions under and around the carriage. Clear any obstructions that you find. You might need a flashlight to illuminate areas for proper viewing.
Step two: Reinstall the cartridges
Follow these steps to reinstall the cartridges. Repeat the steps for each cartridge.
  1. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the icon on the cartridge matches the icon on the slot.
    • The tri-color cartridge goes in the slot on the left
    • The black cartridge goes in the slot on the right
    Figure 80: Insert the cartridge
    Image: Insert the cartridge
  2. Push the cartridge forward into its slot until it snaps into place.
    Figure 81: Snap the cartridge into place
    Image: Snap the cartridge into place
  3. Repeat these steps to remove and reinstall the other cartridge.
  4. Close the cartridge access door.
    Figure 82: Close the cartridge access door
    Image: Close the cartridge access door
  5. Press the Power button to turn on the printer.
Step three: Print a test page
Print a test page to make sure that the hardware functions correctly.
How to print a test page
  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.
  3. Release both buttons. The test page prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution five: Plug the printer directly into a wall outlet

Plug the printer directly into a wall outlet to make sure that the power source functions correctly.
Step one: Plug the printer directly into a wall outlet
  1. Disconnect the power cord from the rear of the printer.
  2. Disconnect the power cord from any power strip or surge suppressor, and then plug it directly into the wall outlet.
  3. Reconnect the power cord to the rear of the printer.
    NOTE:If the printer prints when plugged directly into a wall outlet, the power strip or surge suppressor might not be allowing enough voltage to reach the printer.
Step two: Print a test page
Print a test page to make sure that the hardware functions correctly.
  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.
  3. Release both buttons. The test page prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.

Solution six: Reset the printer

Follow these steps to reset the printer.
Step one: Reset the printer
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
Step two: Print a test page
Print a test page to make sure that the hardware functions correctly.
  1. Load letter, A4, or legal unused plain white paper into the input tray.
  2. Press and hold the Start Copy Black button () and the Start Copy Color button () until the printer makes some noise.
  3. Release both buttons. The test page prints.
  • If these steps resolved the issue, and the test page prints, you can stop troubleshooting.
  • If the test page prints successfully, but you continue to experience an issue with your printer, then the issue is not related to the hardware.
  • If the printer does not print a test page, there is an issue with the printer hardware. Continue to the next solution.

Solution seven: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
In this error condition, the following control panel light pattern displays:
  • Power light: Fast blinking
  • Attention light: Fast blinking
  • Color ink level icon: Off
  • Black ink level icon: Off
  • Ink error indicator: Off
  • Media error indicator: Fast blinking
  • Segment display counter: Off
Figure 83: Control panel with lights indicated
Image: Control panel with scanning failure lights
    The scanner has failed.
Use the following solutions to resolve a scanner failure.

Solution one: Turn the printer off and then on again

  1. Press the power button to turn off the printer.
  2. Wait 60 seconds.
  3. Press the power button to turn the printer on.
    NOTE:The printer might go through a warm-up period. The printer lights might flash and the carriage might move. Wait until the warm-up period finishes before proceeding.
  4. Attempt to scan an item.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
In this error condition, the following control panel light pattern displays:
  • Power light: Normal blinking for 20 seconds then on
  • Attention light: Off
  • Color ink level icon: Displays current ink level
  • Black ink level icon: Displays current ink level
  • Ink error indicator: Off
  • Media error indicator: Off
  • Segment display counter: Off
Figure 84: Control panel with lights indicated
Image: No PC response control panel lights
Use the following solutions to resolve a connectivity problem.

Solution one: Turn on the computer

Make sure your computer is plugged in, and then press the computer's power button.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Connect the printer to the computer

Follow these steps to connect your printer to your computer.
  1. Connect one end of the USB cable to the printer, and then connect the other end to a USB port on your computer.
    Figure 85: Example USB connection
    Image: USB connection
  2. Attempt to start a print job.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Install the printer software

Use one of the following methods to install the HP printer software onto your computer.
Your All-in-One comes with a CD used to install the printer software.
  1. Remove the CD from its packaging, and then insert it into your computer's optical drive.
    Figure 86: Insert the installation CD
    Image: Insert the installation CD
  2. Follow the instructions in the installation wizard.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the software to your computer.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Set your printer as the default printer

Follow these steps to select a default printer.
  1. Press the Power button to turn the printer on.
  2. Click the Start button, if using Windows XP, or the () button if using Windows 7 or Vista.
  3. Click Devices and Printers. A window opens displaying all the devices currently connected to your computer.
  4. Find the printer you wish to set as your default printer. Move your mouse over the name or icon of the selected device.
  5. Right click your mouse, and then select Set as Default Printer from the drop down menu. This is now your default printer.
  6. Attempt another print job.
  1. Press the Power button to turn the printer on.
  2. On the desktop, click the Apple icon (), and then click System Preferences.
  3. Click Print & Scan. The Print & Scan window opens.
  4. Select your printer from the Default Printer menu. This is now your default printer.
In this error condition, the following control panel light pattern displays:
  • Power light: Normal blinking
  • Attention light: Fast blinking
  • Color ink level icon: Empty gauge, fast blinking
  • Black ink level icon: Empty gauge, fast blinking
  • Ink error indicator: Fast blinking
  • Media error indicator: Off
  • Segment display counter: Displays any quantity of copies remaining
Figure 87: Control panel with lights indicated
Image: Cartridge door open and ink cartridge error lights
    The cartridge access door is open and there is an error for both the tri-color and black cartridges.
Use the following solutions to resolve an error with the cartridge access door and cartridges.

Solution one: Close the cartridge access door

  1. Close the cartridge access door.
    Figure 88: Close the cartridge access door
    Image: Closing the cartridge access door
  2. Check the printer control panel for the blinking lights.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Check the cartridge compatibility

Follow these steps to make sure that the cartridges are compatible with your printer.
Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
NOTE:For the United States only, go to the HP Home & Home Office Store .
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.
  1. Press the Power button to turn on the printer, if the power is not already on.
  2. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the printer is idle and silent before proceeding.
  3. Find the number on the label on the top of each cartridge.
    Figure 89: Number on the cartridge label
    Image: cartridge numbers
    1 - Cartridge numbers
  4. Make a note of the cartridge number printed on the label of each cartridge, and then close the cartridge access door.
  5. Refer to the list of cartridge numbers in the HP Sure Supply window. If either of the cartridge numbers is not in the list, replace the cartridge with a new one that is in the list.
    For instructions on how to replace the cartridges, skip to the solution to replace the cartridges.

Solution three: Resolve the cartridge problem

Follow these steps in the order given to resolve the cartridge problem.
Step one: Clean the problem cartridge contacts
Follow these steps in the order given to clean the electrical contacts.
NOTE:If both cartridge lights are blinking, complete the steps for both cartridges.
  1. Gather the following items:
    • Distilled water (use bottled or filtered water if distilled water is not available)
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well)
  2. Open the cartridge access door. The carriage moves into the center of the access area, unless there is an obstruction.
    Figure 90: Open the cartridge access door
    Image: Open the cartridge access door.
    Figure 91: The carriage in the center of the printer
    Image: The carriage in the center of the printer
  3. Disconnect the power cord from the rear of the printer.
  4. Press down on one of the cartridges to release it, and then pull it out from its slot.
    Figure 92: Remove the cartridge
    Image: Remove the cartridge
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 93: Do not touch the contacts or nozzles
    Image: Do not touch the contacts or nozzles
  5. If protective tape is still on the cartridge, remove it. Do not remove the copper-colored strip.
    Figure 94: Remove the protective tape
    Image: Remove the tape from the new cartridge.
    If you removed the protective tape from the cartridge, there is no need to clean the cartridge. Continue to the step to reinstall the cartridge.
  6. Place the cartridge on a piece of paper with the nozzle plate facing up.
  7. Dip a cotton swab into the clean distilled water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.
  8. Clean the cartridge contacts.
    CAUTION: Avoid touching the nozzles.
    Figure 95: Clean the cartridge contacts
    Image: the cartridge contacts.
    NOTE:Clean the contacts quickly so that the cartridge is not outside the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long.
  9. Clean the contacts in the carriage for the problem cartridge.
    WARNING:Make sure that the power cord is disconnected from the printer.
    Figure 96: Carriage
    Image: The carriage
    Figure 97: The gold-colored contacts in the carriage
    Image: The contacts in the carriage
  10. Wait ten minutes to allow the cartridge and carriage to dry.
  11. Place the cartridge in its slot at a slightly upward angle, and then press up and forward until the cartridge snaps into position.
    • The tri-color cartridge () goes in the slot on the left.
    • The black cartridge () goes in the slot on the right.
    Figure 98: Insert the cartridge into its slot
    Image: Inserting a cartridge
  12. Reconnect the power cord to the rear of the printer.
  13. Close the cartridge access door.
    Figure 99: Close the cartridge access door
    Image: Closing the cartridge access door
Step two: Turn the printer off and then on again
  1. Press the Power button to turn off the printer. If the printer does not turn off, continue to the next solution.
  2. Wait 60 seconds.
  3. Press the Power button to turn on the printer.
    NOTE:The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue.
Step three: Repeat the cartridge cleaning steps
If the error message still displays on the printer control panel, repeat the previous steps to clean the cartridges, and then make sure that each cartridge is correctly inserted.
Step four: Replace the problem cartridge
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, and then review the limited warranty information for your supplies.
Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
NOTE:For the United States only, go to the HP Home & Home Office Store .
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.
  1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue.
  2. Load plain white paper into the input tray.
  3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.
    Figure 100: Open the cartridge access door
    Image: Open the cartridge access door.
    NOTE:The outside of the printer might not look exactly the same as your printer, but the steps are the same.
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.
    Figure 101: Remove the cartridge
    Image: Remove the cartridge.
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 102: Do not touch the contacts or nozzles
    Image: Do not touch the contacts or nozzles.
  5. Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape.
    Figure 103: Remove the plastic tape
    Image: Remove the tape from the cartridge.
  6. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot.
    Figure 104: Insert the correct cartridge into the slot
    Image: Insert the cartridge.
  7. Push the cartridge forward into its slot until it snaps into place.
    Figure 105: Snap the cartridge into place
    Image: Snap the cartridge into place.
  8. Repeat these steps to replace the other cartridge, if necessary.
  9. Close the cartridge access door.
    Figure 106: Close the cartridge access door
    Image: Close the cartridge access door.
  10. Follow any prompts on the screen.
  11. Wait about 30 seconds for the alignment page to automatically print.
    Figure 107: The alignment page prints automatically after 30 seconds
    Image: The alignment page prints automatically after 30 seconds.
    NOTE:The printer prints an alignment page automatically only when a new cartridge has been installed.
Step five: Align the cartridges
  1. Lift the scanner lid.
  2. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
    Figure 108: Place the alignment page on the scanner glass
    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.
  4. Press the Scan button () to begin the scan. The printer automatically aligns the cartridges.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
In this error condition, the following control panel light pattern displays:
  • Power light: On
  • Attention light: Off
  • Color ink level icon: Empty gauge (or current ink level) blinks normally.
  • Black ink level icon: Empty gauge (or current ink level) blinks normally.
  • Ink error indicator: Off
  • Media error indicator: Off
  • Segment display counter: Displays any quantity of copies remaining
Figure 109: Control panel with lights indicated
Image: Single cartridge mode control panel lights
    The printer is in single cartridge mode: the black cartridge or the tri-color cartridge is missing.
NOTE:During single-cartridge mode, the printer can copy documents, copy photos, and print jobs from the computer.
Follow these steps to install a cartridge in the printer.
Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
NOTE:For the United States only, go to the HP Home & Home Office Store .
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.

Step one: Install the missing cartridge

  1. Turn on the printer, and open the cartridge access door.
    Figure 110: Open the cartridge access door
    Image: Open the cartridge access door.
  2. The cartridge carriage moves to the center.
    NOTE:If cartridge access door is open longer than five minutes, the cartridge carriage returns to its normal operating position.
  3. Using a flashlight if necessary, verify that the black or tri-color cartridge is missing.
  4. Install the missing cartridge.
    Figure 111: Insert the cartridge into its slot
    Image: Inserting a cartridge
    Figure 112: Snap the cartridge into place
    Image: Snap the cartridge into place
  5. Close the cartridge access door.
    Figure 113: Close the cartridge access door
    Image: Closing the cartridge access door
  6. An alignment page prints.

Step two: Align the cartridges

Follow the steps to align the cartridges.
  1. Lift the scanner lid.
  2. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
    Figure 114: Place the alignment page on the scanner glass
    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.
  4. Press the Scan button () to begin the scan. The printer automatically aligns the cartridges.
In this error condition, the following control panel light pattern displays:
  • Power light: On
  • Attention light: On
  • Color ink level icon: Empty gauge blinks fast
  • Black ink level icon: Empty gauge blinks fast
  • Ink error indicator: Blinks fast
  • Media error indicator: Off
  • Segment display counter: Displays any quantity of copies remaining
Figure 115: Control panel with lights indicated
Image: Cartridge incompatible
    • The tri-color cartridge and/or the black cartridge may be incompatible with this printer.
    • One or both of the cartridges may be defective.

Solution one: Check the cartridge compatibility

Follow these steps to make sure that the cartridges are compatible with your printer.
Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
NOTE:For the United States only, go to the HP Home & Home Office Store .
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.
  1. Press the Power button to turn on the printer, if the power is not already on.
  2. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the printer is idle and silent before proceeding.
  3. Find the number on the label on the top of each cartridge.
    Figure 116: Number on the cartridge label
    Image: Cartridge numbers
    1 - Cartridge numbers
  4. Make a note of the cartridge number printed on the label of each cartridge, and then close the cartridge access door.
  5. Refer to the list of cartridge numbers in the HP Sure Supply window. If either of the cartridge numbers is not in the list, replace the cartridge with a new one that is in the list.
    For instructions on how to replace the cartridges, skip to the solution to replace the cartridges.

Solution two: Resolve the cartridge problem

Follow these steps in the order given to resolve the cartridge problem.
Step one: Clean the problem cartridge contacts
Follow these steps in the order given to clean the electrical contacts.
NOTE:If both cartridge lights are blinking, complete the steps for both cartridges.
  1. Gather the following items:
    • Distilled water (use bottled or filtered water if distilled water is not available)
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well)
  2. Open the cartridge access door. The carriage moves into the center of the access area, unless there is an obstruction.
    Figure 117: Open the cartridge access door
    Image: Open the cartridge access door.
    Figure 118: The carriage in the center of the printer
    Image: The carriage in the center of the printer
  3. Disconnect the power cord from the rear of the printer.
  4. Press down on one of the cartridges to release it, and then pull it out from its slot.
    Figure 119: Remove the cartridge
    Image: Remove the cartridge
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 120: Do not touch the contacts or nozzles
    Image: Do not touch the contacts or nozzles
  5. If protective tape is still on the cartridge, remove it. Do not remove the copper-colored strip.
    Figure 121: Remove the protective tape
    Image: Remove the tape from the new cartridge.
    If you removed the protective tape from the cartridge, there is no need to clean the cartridge. Continue to the step to reinstall the cartridge.
  6. Place the cartridge on a piece of paper with the nozzle plate facing up.
  7. Dip a cotton swab into the clean distilled water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.
  8. Clean the cartridge contacts.
    CAUTION: Avoid touching the nozzles.
    Figure 122: Clean the cartridge contacts
    Image: the cartridge contacts.
    NOTE:Clean the contacts quickly so that the cartridge is not outside the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long.
  9. Clean the contacts in the carriage for the problem cartridge.
    WARNING:Make sure that the power cord is disconnected from the printer.
    Figure 123: Carriage
    Image: The carriage
    Figure 124: The gold-colored contacts in the carriage
    Image: The contacts in the carriage
  10. Wait ten minutes to allow the cartridge and carriage to dry.
  11. Place the cartridge in its slot at a slightly upward angle, and then press up and forward until the cartridge snaps into position.
    • The tri-color cartridge () goes in the slot on the left.
    • The black cartridge () goes in the slot on the right.
    Figure 125: Insert the cartridge into its slot
    Image: Inserting a cartridge
  12. Reconnect the power cord to the rear of the printer.
  13. Close the cartridge access door.
    Figure 126: Close the cartridge access door
    Image: Closing the cartridge access door
Step two: Turn the printer off and then on again
  1. Press the Power button to turn off the printer. If the printer does not turn off, continue to the next solution.
  2. Wait 60 seconds.
  3. Press the Power button to turn on the printer.
    NOTE:The printer might go through a warm-up period, which might last several minutes. Wait until the warm-up period completes before you continue.
Step three: Repeat the cartridge cleaning steps
If the error message still displays on the printer control panel, repeat the previous steps to clean the cartridges, and then make sure that each cartridge is correctly inserted.
Step four: Replace the problem cartridge
If you have a defective cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, and then review the limited warranty information for your supplies.
Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
NOTE:For the United States only, go to the HP Home & Home Office Store .
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.
  1. Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before you continue.
  2. Load plain white paper into the input tray.
  3. Open the cartridge access door. The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.
    Figure 127: Open the cartridge access door
    Image: Open the cartridge access door.
    NOTE:The outside of the printer might not look exactly the same as your printer, but the steps are the same.
  4. Lightly press down on the cartridge to release it, and then pull the cartridge out to remove it from its slot.
    Figure 128: Remove the cartridge
    Image: Remove the cartridge.
    CAUTION:Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 129: Do not touch the contacts or nozzles
    Image: Do not touch the contacts or nozzles.
  5. Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape.
    Figure 130: Remove the plastic tape
    Image: Remove the tape from the cartridge.
  6. Hold the cartridge by its sides with the nozzles toward the printer, and then insert the cartridge into its slot. Make sure that the cartridge is inserted in the proper slot.
    Figure 131: Insert the correct cartridge into the slot
    Image: Insert the cartridge.
  7. Push the cartridge forward into its slot until it snaps into place.
    Figure 132: Snap the cartridge into place
    Image: Snap the cartridge into place.
  8. Repeat these steps to replace the other cartridge, if necessary.
  9. Close the cartridge access door.
    Figure 133: Close the cartridge access door
    Image: Close the cartridge access door.
  10. Follow any prompts on the screen.
  11. Wait about 30 seconds for the alignment page to automatically print.
    Figure 134: The alignment page prints automatically after 30 seconds
    Image: The alignment page prints automatically after 30 seconds.
    NOTE:The printer prints an alignment page automatically only when a new cartridge has been installed.
Step five: Align the cartridges
  1. Lift the scanner lid.
  2. Place the alignment page with the print side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment page.
    Figure 135: Place the alignment page on the scanner glass
    Image: Place the alignment page on the scanner glass
  3. Close the scanner lid.
  4. Press the Scan button () to begin the scan. The printer automatically aligns the cartridges.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Service the All-in-One

If you have completed all the steps and are still experiencing a problem, continue to the Service the All-in-One section at the end of this document.
These steps apply to all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, contact HP.
  • If your product is out of warranty, fees might apply for contacting HP.
HP Deskjet Ink Advantage 2515 All-in-One Printer

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