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HP Photosmart 5520 e-All-in-One Printer support

Try the HP Print and Scan Doctor for Windows

  • PrintPrint

Introduction

The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues. HP recommends that you run the tool whenever you need to troubleshoot an issue.
Important : HP Print and Scan Doctor is not available for Mac OS X operating systems . It is available only for Windows operating systems.
The Print and Scan Doctor diagnoses and helps resolve common printing, scanning, and connectivity problems, including:
  • Connectivity :
    • USB: Verifies that the USB connection from your computer to the HP product is working correctly.
    • Network: Verifies that the network connection between your computer and your network is working correctly.
  • Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
  • Driver Check : Checks for missing or corrupt driver files.
  • Device Manager : Checks for problems in Device Manager that would prevent printing.
  • Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port Match : Checks the port settings for the HP product.
  • Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
  • Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
  • Print Settings : Checks and adjusts the print quality settings.
  • Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
  • Scan Tests : Checks the scan mechanism, drivers, and registry entries.
You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.

Step one: Download the Print and Scan Doctor

The HP Print and Scan Doctor works with most HP printers, is available in most languages, and works in Windows operating systems only. Download it free from the HP website.
  1. Click Download , and then follow the on-screen instructions to save the software to your computer.
  2. Open the folder where the computer saved the software file (usually Downloads ), double-click the file, and then follow the on-screen instructions to complete the installation.

Step two: Run the Print and Scan Doctor

  1. Press the Power button to turn on the product, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your HP product.
    If your product is not in the list, turn it off and back on, and then click Retry .
  3. Click Next . The Print and Scan Doctor checks the connection for your product and, if the connection fails, it offers options to help.
  4. Depending on your issue, click Fix Printing or Fix Scanning to start diagnosing the cause of the issue.

Video of downloading and running the HP Print and Scan Doctor

The following video demonstrates how to download and run the HP Print and Scan Doctor.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .

Step three: Resolve diagnosed problems

Click one of the following topics to resolve diagnosed problems.
  1. In the Print and Scan Doctor results screen, view the list of actionable results.
    • If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
    • If you see a red X ( ), follow the on-screen instructions to resolve the issue.
  2. When you have finished fixing all the diagnosed problems, click Test Print in the Print and Scan Doctor. The printer prints a test page.
    • If the test page prints successfully , you do not need to continue troubleshooting. You resolved the issue.
    • If the test page does not print , follow the instructions in the Print and Scan Doctor to reset your printer. After the printer resets, try printing a test page again.
    • If you are still experiencing printing issues , click Other Support Options for support that is tailored to your printer, or click Next for a full list options such as the HP Support Forum for help from other HP customers.
  1. In the Print and Scan Doctor results screen, view the list of actionable results.
    • If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
    • If you see a red X ( ), follow the on-screen instructions to resolve the issue.
  2. When you have finished fixing all the diagnosed problems, click Test Scan or Skip .
    • If you click Test Scan , the Print and Scan Doctor launches the HP scanning software to perform a test scan. Follow the on-screen instructions in the scanning software to perform the test.
    • If you click Skip and are not experiencing additional issues, click Quit to exit the tool.
    • If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers.
For additional hardware functions, click the Printer menu, and then select a menu item:
  • Printer Services : Choose this option to print diagnostics pages, to align the printhead, or to clean the printhead.
  • Ink Levels : Choose this option to check the printer's ink levels and to view the cartridge details such as install dates, warranty dates, and serial numbers. Click Shop for Supplies Online to view an HP shopping page tailored to the supplies that work best for your printer.
  • Advanced Printer Data : Choose this option to view details about your printer such as firmware and software version, serial number, page count, printhead information, and warranty status.
HP Photosmart 5520 e-All-in-One Printer

HP Support forums

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