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HP Photosmart 8150 Photo Printer support

Using Print and Scan Doctor for Windows to Help Resolve Printer Issues

  • PrintPrint
This document applies to HP printers supported in Windows 8, 7, Vista, and XP.
HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems.
Download and run HP Print and Scan Doctor () to quickly and automatically perform several troubleshooting tasks known to resolve hardware issues, network connection issues, print quality issues, and scanning issues. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
NOTE:HP Print and Scan Doctor is not available for Mac OS X operating systems. See the How do I resolve common printing and scanning issues if I have a Mac section in this document for more information.

Frequently asked questions (FAQs)

After you install the HP Print and Scan Doctor, review this list of frequently asked questions on using the tool.
HP Print and Scan Doctor is not available for Mac OS X operating systems. However, select one of the following items to resolve common printing, connection, or scanning issues.
If your printer is experiencing streaked or faded printouts, color or black ink not printing, documents with blurred or fuzzy text, ink streaks or smears, and other print quality problems, go to the HP Support page, enter your printer model, and then search for the document on fixing print quality problems.
If your printer is experiencing connection issues or an error message displays, go to the HP Support page, enter your printer model, and then search for the document on installing your printer for a wired or wireless connection or for the error message that displays.
For more information on scanning from the control panel, go to the HP Support page, enter your printer model, and then search for the document on scan connection errors or for the error message that displays.
If your printer doesn't print, is offline, or unresponsive, select your printer type for more information about these issues:
If your printer does not display on the Welcome screen, turn the printer off and back on, and then click Retry.
HP Print and Scan Doctor can troubleshoot simple connection issues. For detailed information on how to connect your printer or if you get an error message when trying to connect, go to the HP Support page, enter your printer model, and then search for the document on installing your printer for a wired or wireless connection or for the error message that displays.
Check the following items to troubleshoot and resolve common connection issues, depending on your connection type.
Try these recommendations and procedures to help you troubleshoot and avoid wireless connectivity issues. You can try these tips separately or in combination to get a successful wireless signal.
  • Many HP printers have a wireless setup wizard tool available within the printer control panel network or wireless settings menus. Follow the steps to enter your network name and password to connect the printer to the network.
  • Move the printer and the computer closer to your wireless router, but no closer than 6 ft (1.8 m). Wireless signals can be weaker at greater distances between the printer and the router.
  • If you are experiencing a slow or intermittent wireless connection, try restarting your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.
  • Make sure that the printer is connected to the same network as the computer that you are installing the software on.
  • Remove any metal objects between the printer, the computer, and the access point (router). Objects such as refrigerators or metal bookcases can interfere with wireless transmission.
  • Move any device that emits radio signals, such as microwaves and cordless telephones, farther away from the printer. Such devices can interfere with wireless signals.
  • Your firewall software might prevent the printer from accessing the computer. Accept or allow any firewall messages that display during the printer software download and installation.
  • Restart the printer and the computer.
Try these tips and procedures to help you troubleshoot and avoid wired network connectivity issues. You can try these tips separately or in combination to connect.
  • Confirm that your printer is connected to the wired network by checking the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.
  • Examine the Ethernet cable attached to the rear of the printer to make sure that it is not a phone cable (Ethernet cables and phone cables look similar).
  • Make sure that the Ethernet cable is inserted into the Ethernet jack and not a phone jack. The correct jack is indicated by the Ethernet icon ().
  • Disconnect and then reconnect the Ethernet cable to the rear of the printer, and then plug the cable into another valid port on the router. Make sure that the cable is not connected to a router port designated for Internet access.
  • Restart the printer and the computer.
Try these tips and procedures to help you troubleshoot and avoid USB connectivity issues. You can try these tips separately or in combination to connect.
  • Disconnect and reconnect the USB cable from the printer and the Mac.
  • Connect the cable to a different available USB port on the Mac.
  • If you are using a USB hub or docking station, try connecting the cable directly to the Mac.
  • Use a different USB cable. HP supports USB cables less than 3 meters (9 ft 10 in) in length.
  • If you have several USB-connected devices, such as another printer, the computer might not have sufficient power supplied to the USB ports to detect all of them. Disconnect any other USB devices that are not in use.
  • Restart the printer and the computer.
You can use HP Print and Scan Doctor to check the printer's ink levels and to view cartridge details such as install dates, warranty dates, and serial numbers.
  1. On the desktop, double-click the HP Print and Scan Doctor icon () to open the tool.
  2. Under the Product heading of the Welcome screen, click the name of your printer, and then click Next.
    Figure 1: Click the name of your printer
    Image: Click the name of  your printer.
  3. In the HP Print and Scan Doctor window, click Printer.
    Figure 2: Click Printer in the HP Print and Scan Doctor window
    Image: Click Printer in the HP Print and Scan Doctor window.
  4. In the drop-down menu, select Supply Levels or Ink Levels.
    Figure 3: Click Supply Levels in the drop-down menu
    Image: Click Supply Levels in the drop-down menu
    The tool displays the estimated ink levels.
    Figure 4: Example of the estimated ink levels window
    Image: Example of the estimated ink levels window
You can use the HP Print and Scan Doctor to test the status of the printer spooler, print queue, device manager, and device conflicts.
  1. On the desktop, double-click the HP Print and Scan Doctor icon () to open the tool.
  2. Under the Product heading of the Welcome screen, click the name of your printer, and then click Next.
    Figure 5: Click the name of your printer
    Image: Click the name of  your printer.
  3. Click Fix Printing.
  4. In the HP Print and Scan Doctor results screen, view the list of actionable results.
    Figure 6: Example of the results screen without any problems detected
    Image: Example of the results screen without any problems detected.
    • If you see white checkmarks (), the printer passed the tests. Click Test Print or click Skip.
    • If you see yellow exclamation points (), the test failed and required user action, but the step was skipped. Click Test Print or click Skip.
    • If you see a red X (), follow the on-screen instructions to resolve the issue.
You can use the HP Print and Scan Doctor to test the status of the device manager, driver check, Windows (WIA) Scan, HP Twain Scan, and HP Scan.
  1. On the desktop, double-click the HP Print and Scan Doctor icon () to open the tool.
  2. Under the Product heading of the Welcome screen, click the name of your printer, and then click Next.
    Figure 7: Click the name of your printer
    Image: Click the name of  your printer.
  3. Click Fix Scanning.
  4. In the HP Print and Scan Doctor results screen, view the list of actionable results.
    • If you see white checkmarks (), the printer passed the tests. Click Test Scan or click Skip.
    • If you see yellow exclamation points (), the test failed and required user action, but the step was skipped. Click Test Print or click Skip.
    • If you see a red X (), follow the on-screen instructions to resolve the issue.
You can use HP Print and Scan Doctor to print a print quality diagnostics page, clean or align the printhead, and print a printer diagnostic page.
  1. On the desktop, double-click the HP Print and Scan Doctor icon () to open the tool.
  2. Under the Product heading of the Welcome screen, click the name of your printer, and then click Next.
    Figure 8: Click the name of your printer
    Image: Click the name of  your printer.
  3. In the HP Print and Scan Doctor window, click Printer.
    Figure 9: Click Printer in the HP Print and Scan Doctor window
    Image: Click Printer in the HP Print and Scan Doctor window.
  4. In the drop-down menu, select Printer Services.
    Figure 10: Click Printer Services in the drop-down menu
    Image: Click Printer Services in the drop-down menu
  5. Click an icon to select the task you want HP Print and Scan Doctor to complete.
    Figure 11: Click an icon to select a task
    Image: Click an icon to select a task.
    1 - Print Quality Diagnostics Page
    2 - Align Printheads
    3 - Clean Printheads
    4 - Print Diagnostic Information
    The following list describes the HP Print and Scan Doctor printer services:
    • Print Quality Diagnostics Page ()
      Print a Print Quality Diagnostics Page to evaluate the print quality. You can use this information to help to troubleshoot print quality issues such as broken lines, faded or missing colors, and streaks.
    • Align Printheads ()
      If the alignment box and lines from a Print Quality Diagnostics Page are not straight and connected, align the printhead to resolve the issue.
    • Clean Printheads ()
      If the color blocks from a Print Quality Diagnostics Page display white lines or colors are faded or missing completely, clean the printhead. If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality.
      When you need to turn off the printer, always turn the printer off with the Power button located on the printer to avoid issues that require cleaning the printhead.
    • Print Diagnostic Information ()
      Print a diagnostic report to view the condition of your printer.
You can use HP Print and Scan Doctor to view the printer's IP address, Mac address, signal strength, connection, network, and security types.
  1. On the desktop, double-click the HP Print and Scan Doctor icon () to open the tool.
  2. Under the Product heading of the Welcome screen, click the name of your printer, and then click Next.
    Figure 12: Click the name of your printer
    Image: Click the name of  your printer.
  3. In the HP Print and Scan Doctor window, click Printer.
    Figure 13: Click Network in the HP Print and Scan Doctor window
    Image: Click Network in the HP Print and Scan Doctor window.
  4. In the drop-down menu, click Show Advanced Info.
    Figure 14: Click Show Advanced Info in the drop-down menu
    Image: Click Show Advanced Info in the drop-down menu.
  5. Review the information that displays to find the IP address, Mac address, signal strength, connection, network, and security types, and other network information about the printer.
    Figure 15: Example of the Advanced Info window
    Image: Example of the Advanced Info window
  6. If your printer is connected to a wireless network, you can click Show Wireless Info for more information about your wireless connection, such as the SSID name, wireless status, signal strength, and security type.
    Figure 16: Example of the Wireless Info window
    Image: Example of the Wireless Info window
Firewalls are intended to block threats from outside your network, but can sometimes block communication between devices on your network and cause problems when using network printers. Problems you might experience with firewalls include not being able print, the printer not being found on the network, or the printer status displays as being disconnected or offline, even though the printer is connected to the network. You can use the HP Print and Scan Doctor to troubleshoot issues with the firewall.
  1. On the desktop, double-click the HP Print and Scan Doctor icon () to open the tool.
  2. Under the Product heading of the Welcome screen, click the name of your printer, and then click Next.
    Figure 17: Click the name of your printer
    Image: Click the name of  your printer.
  3. In the HP Print and Scan Doctor window, click Network.
    Figure 18: Click Network in the HP Print and Scan Doctor window
    Image: Click Network in the HP Print and Scan Doctor window.
  4. In the drop-down menu, click Troubleshoot Firewalls.
    Figure 19: Click Troubleshoot Firewalls in the drop-down menu
    Image: Click Troubleshoot Firewalls in the drop-down menu.
  5. Follow the on-screen instruction to resolve firewall issues, or click Firewall Help or Online Firewall Help for more information.
    Figure 20: Example of the Troubleshooting Firewalls window
    Image: Example of the Advanced Info window
You can use the HP Print and Scan Doctor to print the ePrint printer claim code that is required to register your printer with HP Connected.
  1. On the desktop, double-click the HP Print and Scan Doctor icon () to open the tool.
  2. Under the Product heading of the Welcome screen, click the name of your printer, and then click Next.
    Figure 21: Click the name of your printer
    Image: Click the name of  your printer.
  3. In the HP Print and Scan Doctor window, click Printer.
    Figure 22: Click Printer in the HP Print and Scan Doctor window
    Image: Click Printer in the HP Print and Scan Doctor window.
  4. In the drop-down menu, click Web Services.
    Figure 23: Click Web Services in the drop-down menu
    Image: Click Web Services in the drop-down menu
  5. Click Print ePrint Instruction Page.
    Figure 24: Click the Print ePrint Instruction Page button to get the printer claim code
    Image: Click the Print ePrint Instruction Page button to get the printer claim code.
    A Web Services information page prints. It contains instructions on setting up your printer with HP Connected. Locate your printer’s claim code on the sheet, and then input it when you add your printer to the Devices tab in HP Connected.
    Figure 25: Example of an information page with the claim code
    Image: Example of an information page with the claim code
You can use HP Print and Scan Doctor to view your printer information, such as printer model and serial number, firmware and software versions, page count, warranty status, and printhead information.
  1. On the desktop, double-click the HP Print and Scan Doctor icon () to open the tool.
  2. Under the Product heading of the Welcome screen, click the name of your printer, and then click Next.
    Figure 26: Click the name of your printer
    Image: Click the name of  your printer.
  3. In the HP Print and Scan Doctor window, click Printer.
    Figure 27: Click Printer in the HP Print and Scan Doctor window
    Image: Click Printer in the HP Print and Scan Doctor window.
  4. In the drop-down menu, select Advanced Printer Data.
    Figure 28: Click Advanced Printer Data in the drop-down menu
    Image: Click Advanced Printer Data in the drop-down menu.
  5. Review the information that displays to find the printer serial number, warranty status, and other information about the printer, or click Update Firmware to update the printer firmware.
    Figure 29: Example of the Advanced Printer Data window
    Image: Example of the Advanced Printer Data window.
HP Photosmart 8150 Photo Printer

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