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HP Pavilion 15-e017tx Notebook PC support

Testing and Calibrating the Battery (Windows 8)

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This document pertains to HP and Compaq Notebook PCs with Windows 8.
The maximum capacity of a battery changes over time. Because of this change in battery capacity, the charge level indicator in Windows might not show 100% charged. To know the condition of your battery, use the steps in this article to test your battery and calibrate it if necessary. Calibrating the battery resets the battery gauge to accurately display the charge level in Windows. In this document, two methods of testing and calibrating the battery are explained. Also, a manual method for calibrating the battery is presented.
NOTE: If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.

Testing and Calibrating the battery using HP System Diagnostics in Windows 8 (preferred method)

To test the battery using the HP System Diagnostics using the UEFI interface, start with the computer off and unplugged from the power. Use the following instructions to test the battery:
  1. Unplug the power cord and turn off the computer.
  2. Press the power button to turn on the computer.
  3. Immediately press the Esc key and press it repeatedly while the computer starts.
    The UEFI Start Up menu opens.
    Figure 1: Startup Menu
    UEFI Startup Menu
  4. Press F2 to select F2 System Diagnostics.
  5. Select Component Tests from the list of Hardware Diagnostic options
    Figure 2: HP PC Hardware Diagnostic UEFI options
    Component Tests selected from the Hardware Diagnostics UEFI screen
  6. Select Battery Test from the list of component tests.
    Figure 3: Component Tests
    Select Battery component test
  7. Click Run once.
    Figure 4: Battery Test - Run once
     Battery Test screen with Run once selected.
  8. The Battery Test page shows Test in progress and the Estimated Time Remaining.
    Figure 5: Estimated Time Remaining
    Estimated time remaining
    When the test completes, one of the messages and suggested actions from the following table displays:
    StatusMessageSuggested action
    PassedThe battery is functioning properly.The battery does not need calibration. Read the remainder of the message for more information.
    CalibrateThe battery is functioning correctly, but it needs to be calibrated.Read and respond to the message that appears. If the option to use the HP battery auto calibration feature displays, this is preferred. Otherwise, click Learn How to Calibrate your Battery for the steps to calibrate your battery.
    NOTE:Battery calibration might take several hours to complete and is best performed during long periods when the computer is not in use.
    Weak

    or

    Very Weak
    The battery is functioning correctly, but due to normal aging of the battery, the battery life between charges is now significantly shorter than when it was new.The battery should be replaced to get the most working time out of your battery. If your computer is within its warranty period, you can contact HP support to verify if your battery is covered under the warranty.
    ReplaceThe battery is reporting a failure and needs to be replaced as soon as possible.Replace the battery. If your computer is within its warranty period, you can contact HP support to verify if your battery is covered.
    No BatteryA battery is not detected.A battery is not installed or detected in the battery compartment. If a battery is installed, remove the battery and inspect the pins to see if there is dirt or other foreign matter blocking the connection. Fully insert a battery into the compartment if a battery was not inserted and you want to test the battery in that compartment.
    UnknownHP Battery Check was unable to access the battery.Remove and reinsert the battery. You might need to download and install all the updates from HP Support Assistant.

Testing and calibrating the battery using HP Support Assistant in Windows 8

HP Battery Check is a utility in HP Support Assistant that provides a simple but accurate test of the battery.
To use the HP Support Assistant to check and calibrate the battery, follow the instructions in this section:
  1. At the Start screen, type HP Support Assistant to open the Search charm, and then select HP Support Assistant in the Search results.
    Figure 6: Searching for HP Support Assistant
    Search results for HP Support Assistant
  2. A welcome screen appears if it has not been deactivated. Use this screen to set how HP Support Assistant handles updates, whether a taskbar icon or pop-ups are displayed, and to share anonymous usage data with HP. Remove the check next to Show this screen when I open HP Support Assistant to avoid seeing this window in the future.
    Figure 7: Welcome screen
     HP Support Assistant welcome screen
  3. Click Next to go to the HP Support Assistant main page.
    Figure 8: HP Support Assistant
     HP Support Assistant
  4. To access the HP diagnostic tools using HP Support Assistant, click the My computer button from the main page.
    Figure 9: My computer button
     My computer button
  5. Click the Diagnostics tab, and then click the HP Battery Check box.
    Figure 10: HP Battery Check
    HP Support Assistant with Battery Check selected
    The HP Battery Check begins.
    Figure 11: Test in progress
     Test in progress window
  6. HP Battery Check displays the test results when the test is complete.
    Figure 12: Battery status
     Battery status screen
    Status results you might see are:
    • Passed
    • Calibrate
    • Replace
    • Weak or Very Weak
    • Failure with an ID number
    • No Battery
    With each status result you see, there are on-screen instructions. Follow the instructions to calibrate or replace the battery as needed.

Manually Calibrating the battery in Windows 8

Manually calibrating the battery requires four steps: fully charge the battery, discharge or drain the battery, recharge the battery, and then run the battery test. Calibrating the battery improves the accuracy of the battery gauge software so that it more accurately displays the current level of charge.
NOTE:When possible, use HP System Diagnostics (described above) to test the battery and get calibration instructions. The following instructions are for a manual method and works with most battery types.
Step 1: Charge the battery
  1. Plug in the power cord.
  2. Charge the battery to a full charge.
  3. When the battery is fully charged, proceed.
Step 2: Discharge the battery
  1. Disconnect the power cord.
  2. Shutdown the computer.
  3. Press the power button to start the computer.
  4. Immediately press the Esc key and press it repeatedly while the computer starts.
    Figure 13: Startup Menu
     Startup Menu
    You might have to try this more than once to see the Startup Menu menu. If Windows opens, shut down the computer and start again.
  5. Press F2 to select F2 System Diagnostics in the Startup Menu.
  6. Click System Tests, and then click Extensive Test.
  7. Click Loop until error and allow the battery to fully discharge while doing the test
    NOTE:You are doing the Hard Disk Test only to drain or discharge the battery, not to get the results of the test. The battery discharges and the computer turns off before the test results display.
Step 3: Recharge the battery
  1. Plug in the power cord to charge the battery.
  2. Charge the battery to a full charge, 99%-100%.
  3. Check the battery charge. Turn on the computer and start Windows normally. Click to go to the Desktop. Mouse over the battery icon in the system tray.
    NOTE:The battery continues to charge with the computer on or off.
  4. To be sure the computer reaches a full charge, keep the computer attached to the power cord for (at least) 2.5 hours.
    NOTE: If you plug in your power cord and immediately run the HP Battery Check, you might get a false failure showing the battery is bad. If the battery is in a low charge state (at less than 3%) you might also get a false reading.
Step 4: Run the battery test
  1. Ensure that the power cord is plugged in.
  2. Press the power button to start the computer.
  3. Immediately press the Esc key and press it repeatedly while the computer starts.
    The Start Up menu opens.
    Figure 14: Startup Menu
     Startup Menu
  4. Press F2 to select F2 System Diagnostics in the startup menu.
  5. From the HP PC Hardware Diagnostic UEFI screen, click Component Tests
    Figure 15: HP PC Hardware Diagnostic UEFI options
    Component Tests selected from the Hardware Diagnostics UEFI screen
  6. From the Component Tests screen, click Battery.
    Figure 16: Component Tests
    Select Battery component test
  7. Click Run once on the Battery Test screen.
    Figure 17: Battery Test - Run once
     Battery Test screen with Run once selected.
    The Battery Test page shows Test in progress and displays the Estimated Time Remaining.
    The results of the battery test display on the Battery Test page. If the battery is calibrated, the Battery Test reports PASSED.
    If the battery status is “Calibrate”, follow the instruction to calibrate the battery. If the battery does not calibrate a second time it might need to be replaced. Purchase a new battery by contacting www.hp.com .