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HP Photosmart 7520 e-All-in-One Printer Troubleshooting

Printer Does Not Maintain Wireless Connection

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Introduction

This document contains information about the possible causes of a lost wireless connection, tips for avoiding the issue, tips for maintaining a connection, and troubleshooting steps to help you restore the wireless connection on your printer.
Important : The information in this document pertains to HP printers that have already been set up and configured for a wireless connection and that have been working wirelessly for a period of time. If you have not yet set up your HP printer to work over a wireless network connection, see the wireless installation steps for your printer.
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The following factors can cause the printer to lose the wireless connection:
  • The network connection is no longer active, or has low signal strength.
  • The printer goes into sleep mode or standby mode.
  • The printer is either too far away from the wireless router, or too close to it. The recommended distance between the printer and the router is 3 ft to 5 ft.
  • A firewall prevents the printer from accessing the computer and wireless network.
  • A nearby device that emits radio signals (such as a microwave or cordless telephone) might interfere with the wireless connection.
  • A virtual private network (VPN)
    Virtual Private Network - A secure network that is layered on top of an existing network. The private nature of a VPN means that the data traveling over the VPN is not generally visible to the other computers or printers on the existing network. An example of this is a computer that is connected on a home network as well as over a VPN connection will not have access to other devices connected on the home network such as a wireless printer.
    prevents the printer from accessing the computer and wireless network.
The following tips can help prevent wireless connection issues:
  • Move the printer and the computer or access point (router) closer together.
  • Remove any metal objects between the printer and the computer or access point (router). Objects such as refrigerators or metal bookcases can interfere with wireless transmission.
  • Move any device that emits radio signals farther away from the printer. Devices such as microwaves and cordless telephones can interfere with wireless transmission.
  • Consult the router manufacturer for updates and configuration of your router.
  • Make sure that your computer is not connected through a VPN
    Virtual Private Network - A secure network that is layered on top of an existing network. The private nature of a VPN means that the data traveling over the VPN is not generally visible to the other computers or printers on the existing network. An example of this is a computer that is connected on a home network as well as over a VPN connection will not have access to other devices connected on the home network such as a wireless printer.
    . You cannot access your printer on your wireless network while connected to a VPN.
HP regularly releases product updates, as well as new Web Services apps and new features to existing Web Services apps. Follow these steps to update your printer to make sure that you have the latest firmware installed, and that all Web Services apps are current.
  1. On the upper left side of the HP printer control panel, touch the Web Services icon ( ). The printer control panel displays the Web Services screen.
    • If Web Services is already enabled , the printer checks for updates, and then returns to the home screen if an update is not found. If an update is found, the update installs automatically. The printer might power off and on depending on the type of update. You do not need to continue with these steps.
    • If a message to accept the terms of service displays, continue with these steps to enable Web Services.
  2. Touch Settings . The printer control panel displays the Settings menu.
  3. Touch Product Updates .
  4. Touch Check for Product Updates Now .
  5. Wait while the printer checks for any available updates.
    • If the printer does not find an update, the control panel returns to the home screen.
    • If the printer does find an update, the update automatically installs. The printer might power off and then on depending on the update being installed.
    NOTE:Check for updates every week to make sure that you are getting the most out of your HP printer.
If your computer regularly loses communication with your wireless HP printer, it can help to give the HP printer an automatic static IP address. This address does not change over time and your computer might have an easier time recognizing the HP printer after long periods of printer inactivity.
Follow these steps to assign a static IP address to your printer.
  1. Print a Wireless Network Test page:
      How to print a Wireless Network Test page
      1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.
      2. On the control panel, touch the Setup icon ( ), and then touch Wireless . The Wireless menu displays.
      3. Touch Print Wireless Test Report . The printer prints the test page.
  2. Refer to the test page, and then find the IP address of your printer.
  3. Open a new web browser window or tab.
  4. In the address bar, type the printer IP address given on the test page, and then press Enter on your keyboard.
    The Embedded Web Server (EWS) for the printer opens and confirms that the printer is communicating with the computer.
  5. Click the Tools tab, and then click the Utilities link in the left pane. A new settings page opens.
  6. Click Set Static IP Address , and then wait 20 to 30 seconds while the IP address is set.
    • If you changed the printer's IP address from what you typed into your Internet browser, you must type the new IP address to access the printer EWS from now on.
    • If you did not change the HP printer's IP address, wait 30 seconds after you click Apply , and then click the Refresh button in your browser.
  7. Print a test page from the control panel on your printer to make sure that the printer's IP address is what you assigned.
      How to print a Wireless Network Test page
      1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.
      2. On the control panel, touch the Setup icon ( ), and then touch Wireless . The Wireless menu displays.
      3. Touch Print Wireless Test Report . The printer prints the test page.
  8. Turn off the wireless router. If the wireless router does not have a power button, disconnect the power cord on the router to turn it off.
  9. Press the Power button ( ) on the printer to turn it off.
  10. Turn the wireless router back on. If the wireless router does not have a power button, reconnect the power cord to the router to turn it on.
  11. Press the Power button ( ) on the printer to turn it on again.
Important : You must follow these solutions in the order presented to resolve the issue.

Solution one: Restore the wireless connection

Follow these steps to restore the wireless connection on your printer.

Step one: Print a Wireless Network Test page

Follow these steps to print a test page.
  1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.
  2. On the control panel, touch the Setup icon ( ), and then touch Wireless . The Wireless menu displays.
  3. Touch Print Wireless Test Report . The printer prints the test page.

Step two: Evaluate the Wireless Network Test page

Check the test page for the following:
  • Does the test page indicate any problems? If so, follow the recommendations on the test page to try to resolve the issue.
  • Does the test page indicate that the printer is connected to your wireless network? The network name that the printer is connected to is listed on the test page.
    NOTE:Make sure that the printer is connected to the correct wireless network, and not another wireless network in the area (such as your neighbor's).
  • Compare the printer's IP address
    An IP address is a series of numbers by which computers, printers and other devices on a network are known. An IP address is usually issued by the local wireless router (network) from its DHCP service. A device is given an IP address that is similar to the wireless router's IP address. For example, if the wireless router's IP address is 192.168.1.1, a printer may be given an IP address of 192.168.1.5.
    to the gateway IP address
    This is the IP address of your wireless router.
    . They should have a similar format. For example, the gateway IP address might be 192.168.0.1 and the printer IP address 192.168.0.5. If the printer has an IP address similar to 169.254.XXX.XXX or 0.0.0.0, it probably is not connected to your wireless network.
  • Check the test page for a list of all the wireless networks detected in your area. Is your network listed? Does your network show good signal strength? Signal strength is measured from 1 to 5. Signal strength of 4 or 5 is considered good signal strength. Make sure that your network is listed, and that your network shows a strong signal.
  • Check to see if the wireless light on the printer is lit, or refer to the test page to see if it indicates that the wireless radio is off. The wireless light is above the Wireless icon ( ), next to the Power button ( ). If the wireless radio is off, follow these steps to turn it on:
    1. On the control panel, touch the Setup icon ( ), and then touch Wireless . The Wireless menu displays.
    2. Touch Wireless . The Wireless Connection menu displays.
    3. Touch On . The Wireless light should turn on.
    4. Touch the Home button ( ) to return to the Home screen.
  • Are there several networks on your same channel or using channels close to your channel? You should use a channel at least 5 channels away from the closest used channel. Consider changing your wireless router's channel. We recommend 1 or 11.
    • If your printer is not connected to your wireless network, continue to the next step.
    • If your printer is connected to your wireless network, you can stop troubleshooting.

Step three: Check your printer control panel for error messages

Follow these steps if there is an error message on the printer control panel:
  2. Search your printer's home page for topics to help resolve the issue.

Step four: Reset the All-in-One, the wireless router, and the computer

NOTE:Consider bookmarking this page on your web browser so that you can reference it after restarting the computer.
Follow these steps to reset your HP printer, your wireless router, and your computer.
  1. Press the Power button ( ) on the HP printer to turn it off.
  2. Disconnect the power cord from the rear of the HP printer.
  3. Disconnect the power cord from the wireless router.
  4. Turn off the computer.
  5. Wait 30 seconds.
  6. Reconnect the power cord to the wireless router.
  7. Wait 30 seconds, or until the router is fully on and ready.
  8. Turn the computer back on.
  9. Wait for the computer to reload.
  10. Reconnect the power cord to the rear of the HP printer.
  11. Turn the printer back on.

Step five: Reconnect to the wireless network

Follow these steps to reconnect your printer to the wireless network.
  1. On the control panel, touch the Wireless icon ( ).
  2. Touch Settings .
  3. Touch Wireless Setup Wizard .
    The Wireless Setup Wizard searches for networks, and then displays them in a list.
  4. Touch the name of your network.
    NOTE:The printer wireless setup wizard provides instructions to configure the wireless connection. Follow the instructions on the printer control panel, or continue with the following steps.
    If the list of available networks does not include your network , use the following steps to add your network manually:
    Touch Enter New Network Name .
    Type your network name using the printer control panel, and then touch Done .
    NOTE:Make sure that you touch the uppercase (capital) and lowercase (small) letters exactly. Otherwise, the wireless connection fails to connect.If the printer does not find the network, the printer provides an option to use the network anyway. This option allows you to try troubleshooting the wireless network later.
    Touch Infrastructure .
    Touch Encryption Type .
  5. If prompted, type the security key (WEP or WPA), and then touch Done .
    NOTE:Make sure that you touch the uppercase (capital) and lowercase (small) letters exactly. Otherwise, the wireless connection fails to connect.
  6. Make sure that the printer successfully connects to the network.
  7. On the control panel, touch the Wireless icon ( ), and then make a note of the IP address. You need the IP address for the next step.

Step six: Update the All-in-One's IP address

Follow these steps to update the printer's IP address in the installed HP software.
  1. Open the HP printer folder.
      Windows XP
      Click Start ( ), click All Programs , click HP , and then click the folder for your HP printer.
      Windows Vista
      Click the Windows icon ( ), click Programs , click HP , and then click the folder for your HP printer.
      Windows 7
      Click the Windows icon ( ), click All Programs , click HP , and then click the folder for your HP printer.
  2. Click Update IP Address .
  3. Type the IP address that you noted in the previous step, and then click Search .
  4. When the network finds the printer, click Save .

Step seven: Print another Wireless Network Test page

Print another test page.
    How to print a Wireless Network Test page
    1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.
    2. On the control panel, touch the Setup icon ( ), and then touch Wireless . The Wireless menu displays.
    3. Touch Print Wireless Test Report . The printer prints the test page.

Step eight: Evaluate the Wireless Network Test page

On the test page, check the Connectivity section. The result should say 'Connected.' Under Current Configuration, the Network Name (SSID) should be the correct wireless network for your networked printer.
  • If your printer is not connected to your wireless network, continue to the next solution.
  • If your HP printer is connected to the wireless network, and you are able to print and scan , you can stop troubleshooting.

Solution two: Uninstall and reinstall the All-in-One software

Follow these steps to download and install the software, even if the software is already installed on your printer. The installation includes steps to connect to the network.

Step one: Uninstall the All-in-One software

If you previously installed the printer software on a computer that is on the network, follow these steps to uninstall the software, and then reinstall it.
If you did not previously install the printer software on a computer that is on the network, skip to the next steps to download, and then install the printer software.
  1. On the Windows taskbar, click Start ( ), and then click All Programs . A list of programs installed on your computer displays.
  2. Click the HP folder, and then click the folder with the name and model number of your HP product.
  3. Click Uninstall , and then follow the on-screen instructions. The software uninstalls.
  1. On the Windows taskbar, click the Windows icon ( ), and then click Programs . A list of programs installed on your computer displays.
  2. Click the HP folder, and then click the folder with the name and model number of your HP product.
  3. Click Uninstall , and then follow the on-screen instructions. The software uninstalls.
  1. On the Windows taskbar, click the Windows icon ( ), and then click Programs . A list of programs installed on your computer displays.
  2. Click the HP folder, and then click the folder with the name and model number of your HP product.
  3. Click Uninstall , and then follow the on-screen instructions. The software uninstalls.

Step two: Download the All-in-One software

NOTE:To install the printer software, the printer must be connected to a computer that is connected to the network. The printer connects to the network through the software. If you do not have a computer that is currently connected to the network, you can temporarily install a computer on the network in order to connect the printer. You can use either a Windows or Mac computer.
Follow these steps to download the software and save it to your computer.
  1. Disconnect the USB cable from both the printer and the computer (if you already connected it).
  2. Go to Get Software and Drivers to browse to the Get Software and Drivers page.
  3. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
  4. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
  5. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  6. Click Download .
  7. If the File Download Security Warning window displays, click Save , and then browse to the location on your computer where you want to save the file.
  8. Click Save . The software downloads to your computer.
    Hint: Make a note of the folder where you saved the file in case you want to install it later.

Step three: Install the All-in-One software

During the installation, the Basic Device Software is required to enable full printer functionality. HP also includes valuable software to help you get the most out of your printer.
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder , and then click the downloaded file. The file name ends in .exe .
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
  2. You can accept the default place to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
  3. When the installation starts, follow the on-screen instructions to install the software with a USB connection.
    NOTE:During the installation, you might be prompted to set up the printer hardware. If you have already set up the printer hardware, you can click Next to bypass any hardware setup steps.

Step four: Select the wireless connection setup option

Use the option that applies to your installation screen.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the USB wireless setup option.
  1. Select Yes, send my wireless settings to the printer , and then click Next .
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
  1. From the Wireless menu, touch Settings .
  2. Touch Wireless Setup Wizard , and then follow the on-screen instructions.

Step five: Print another Wireless Network Test page

Print another test page.
    How to print a Wireless Network Test page
    1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.
    2. On the control panel, touch the Setup icon ( ), and then touch Wireless . The Wireless menu displays.
    3. Touch Print Wireless Test Report . The printer prints the test page.

Step six: Evaluate the Wireless Network Test page

On the test page, check the Connectivity section. The result should say 'Connected.' Under Current Configuration, the Network Name (SSID) should be the correct wireless network for your networked printer.
  • If your printer is not connected to your wireless network, continue to the next solution.
  • If your HP printer is connected to the wireless network, and you are able to print and scan , you can stop troubleshooting.

Solution three: Update your operating system

Follow these steps to make sure that your operating system has the most current updates.
  1. On the Windows taskbar, click Start ( ), click All Programs , and then click Windows Update . The Windows Update dialog box opens.
  2. Click Express or Custom , and then follow the on-screen instructions to complete the update.
  1. On the Windows taskbar, click the Windows icon ( ), click Programs , and then click Windows Update . Windows starts the update process.
  2. Follow the on-screen instructions to complete the update.
  1. On the Windows taskbar, click the Windows icon ( ), click All Programs , and then click Windows Update . Windows starts the update process.
  2. Follow the on-screen instructions to complete the update.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution four: Download, install, and then run an automated tool to help resolve the issue

Image: Print and Scan Doctor iconHP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer.
Following are some common problems that the Print and Scan Doctor can resolve easily:

  • 'Printer is Offline ' or print jobs stuck in the print queue
  • Missing or corrupt drivers
  • Connectivity issues
  • Firewall issues
  • Scan error messages
    What does the Print and Scan Doctor check for?
    The Print and Scan Doctor diagnoses and helps resolve common printing, scanning, and connectivity problems, including:
    • Connectivity :
      • USB: Ensures that the USB connection from your computer to the HP product is working correctly.
      • Network: Ensures that the network connection between your computer and your network is working correctly.
    • Driver Check : Checks for missing or corrupt driver files.
    • Device Manager : Checks for problems in Device Manager that would prevent printing.
    • Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
    • Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
    • Port Match : Checks the port settings for the HP product.
    • Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.

Video of downloading, installing, and using the automated tool

The following video demonstrates how to download and run the HP Print and Scan Doctor.
.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .

Step one: Download and install the automated tool

NOTE:The HP Print and Scan Doctor might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages. This tool is available only for Windows operating systems. The tool is not available for Mac OS X operating systems.
  1. Click the following link to download the HP Print and Scan Doctor.
    Link to toolFile size
    HP Print and Scan Doctor 3.5 MB
  2. Make sure your computer meets the system requirements, and then click Download .
  3. When the Security Warning dialog box opens, choose one of the following methods to download the utility.
      Method one: Run the utility
      1. In the Security Warning dialog box, click Run .
      2. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box.
      Method two: Save the utility
      1. In the Security Warning dialog box, click Save .
      2. When the Save As window opens, browse to your Desktop, and then click Save .
      3. When the download is complete, browse to where you saved the file, and then double-click the file to run the utility.
  4. The Print and Scan Doctor opens, searches for installed printers, and then displays the list.
    Figure 1: Example tool with list of HP products installed
    Graphic: HP Print and Scan Doctor

Step two: Run the automated tool

IMPORTANT : The HP Print and Scan Doctor helps resolve many of the most common printer networking issues. Please note, however, that this is a troubleshooting tool only and is not designed to resolve all networking issues.
  1. Press the Power button ( ) to turn on the printer, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your printer, and then click Next .
      Printer not in the list?
      If your printer is not in the list, turn it off and back on, and then click Retry . If your printer is still not in the list, click Connect .
  3. The Print and Scan Doctor checks the printer's network connection.
    • If the tool finds your printer and it is connected, you can select Fix Printing or Fix Scanning to resolve any other issues.
    • If the tool cannot find your printer or says that it is disconnected, continue to the next step.
  4. When prompted, select the method that you want to use to connect your printer to the network.
    The tool provides helpful information you might need to set up your networked printer, including network security information and the computer's current network information.
  5. Follow the on-screen instructions to troubleshoot any network issues and connect your printer to the network.

Solution one: Restore the wireless connection

Follow these steps to restore the wireless connection on your printer.

Step one: Print a Wireless Network Test page

Follow these steps to print a test page.
  1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.
  2. On the control panel, touch the Setup icon ( ), and then touch Wireless . The Wireless menu displays.
  3. Touch Print Wireless Test Report . The printer prints the test page.

Step two: Evaluate the Wireless Network Test page

Check the test page for the following:
  • Does the test page indicate any problems? If so, follow the recommendations on the test page to try to resolve the issue.
  • Does the test page indicate that the printer is connected to your wireless network? The network name that the printer is connected to is listed on the test page.
    NOTE:Make sure that the printer is connected to the correct wireless network, and not another wireless network in the area (such as your neighbor's).
  • Compare the printer's IP address
    An IP address is a series of numbers by which computers, printers and other devices on a network are known. An IP address is usually issued by the local wireless router (network) from its DHCP service. A device is given an IP address that is similar to the wireless router's IP address. For example, if the wireless router's IP address is 192.168.1.1, a printer may be given an IP address of 192.168.1.5.
    to the gateway IP address
    This is the IP address of your wireless router.
    . They should have a similar format. For example, the gateway IP address might be 192.168.0.1 and the printer IP address 192.168.0.5. If the printer has an IP address similar to 169.254.XXX.XXX or 0.0.0.0, it probably is not connected to your wireless network.
  • Check the test page for a list of all the wireless networks detected in your area. Is your network listed? Does your network show good signal strength? Make sure that your network is listed, and that your network shows a strong signal.
  • Check to see if the wireless light on the printer is lit, or refer to the test page to see if it indicates that the wireless radio is off. The wireless light is above the Wireless icon ( ), next to the Power button ( ). If the wireless radio is off, follow these steps to turn it on:
    1. On the control panel, touch the Setup icon ( ), and then touch Wireless . The Wireless menu displays.
    2. Touch Wireless . The Wireless Connection menu displays.
    3. Touch On . The Wireless light should turn on.
    4. Touch the Home button ( ) to return to the Home screen.
  • Are there several networks on your same channel or using channels close to your channel? You should use a channel at least 5 channels away from the closest used channel. Consider changing your wireless router's channel. We recommend 1 or 11.
    • If your printer is not connected to your wireless network, continue to the next step.
    • If your printer is connected to your wireless network, you can stop troubleshooting.

Step three: Check your printer control panel for error messages

Follow these steps if there is an error message on the printer control panel:
  2. Search your printer's home page for topics to help resolve the issue.

Step four: Reset the All-in-One, the wireless router, and the computer

NOTE:Consider bookmarking this page on your web browser so that you can reference it after restarting the computer.
Follow these steps to reset your HP printer, your wireless router, and your computer.
  1. Press the Power button ( ) on the HP printer to turn it off.
  2. Disconnect the power cord from the rear of the HP printer.
  3. Disconnect the power cord from the wireless router.
  4. Turn off the computer.
  5. Wait 30 seconds.
  6. Reconnect the power cord to the wireless router.
  7. Wait 30 seconds, or until the router is fully on and ready.
  8. Turn the computer back on.
  9. Wait for the computer to reload.
  10. Reconnect the power cord to the rear of the HP printer.
  11. Turn the printer back on.

Step five: Uninstall the All-in-One software

If you previously installed the printer software on a computer that is on the network, follow these steps to uninstall the software, and then reinstall it.
If you did not install the printer software previously on a computer that is on the network, skip to the step to download and install the printer software.
  1. On the desktop, double-click the Macintosh HD icon ( ).
  2. Click Applications , and then click the Hewlett-Packard folder.
  3. Double-click the HP Uninstaller . The HP Uninstaller opens.
  4. Click Continue .
  5. Select the printer to remove, and then click Uninstall .
  6. When prompted, type the Administrator name and Password, and then click OK .
  7. Follow the on-screen instructions to complete the uninstall.
  8. When the uninstall is complete, continue to the next step to download and install the printer software.

Step six: Download and install the All-in-One software

Follow these steps to download and install the software, even if the software is already installed on your printer. The installation includes steps to connect to the network.
NOTE:To install the printer software, the printer must be connected to a computer that is connected to the network. The printer connects to the network through the software. If you do not have a computer that is currently connected to the network, you can temporarily install a computer on the network in order to connect the printer. You can use either a Windows or Mac computer.
  1. Turn on the printer.
  2. Click this link: Get Software and Drivers .
  3. Check the instructions on the page, and then click the Plus sign (+) next to the correct heading for additional instructions:
      If prompted to enter your product in the window .
      1. Type your printer number in the window.
      2. Click Next . If necessary click your model in a list of similar printer.
      3. Click Software and Driver Downloads .
      4. Click the drop-down arrow ( ), and then click your operating system.
      5. Click Next , and then continue to the next step.
      If prompted to select your operating system .
      1. Click the drop-down arrow ( ), and then click your operating system.
      2. Click Next , and then continue to the next step.
  4. Click the Plus sign ( ) next to Driver , and then click the driver that you want to download.
  5. Read through the minimum system requirements and additional instructions. You can also click View directions ( ) for complete download instructions.
  6. Click the option that you want to download.
    A page opens with more information about that option and the specific items that it includes.
    NOTE:HP recommends the Full Feature type of download, if available, to take advantage of all your printer features.
  7. Click Download . If your browser opens a new dialog box, you might also need to click Save or Save File .
    The file downloads to your computer, and the HP Software window opens automatically.
    NOTE:If the HP Software window does not open, double-click the HP Software icon on the desktop.
    Figure 2: Example of an HP Software icon
    Image: Example of an HP Software icon.
  8. Double-click the HP Installer icon. The Welcome to the HP Installer window opens.
    Figure 3: Example of an HP Installer icon
    Image: Example of an HP Installer icon.
  9. Double-click the disk image file.
  10. Double-click the HP Installer icon.
    The HP Installer program opens.
  11. When prompted, select your printer, and then click Continue .
  12. Follow the on-screen instructions to complete the installation.

Step seven: Select the wireless connection setup option

Use the option that applies to your installation screen.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the USB wireless setup option.
  1. Select Yes, send my wireless settings to the printer , and then click Next .
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
Follow these steps to set up your wireless connection when the Wireless network connection screen displays on your printer control panel.
  1. From the Wireless menu, touch Settings .
  2. Touch Wireless Setup Wizard , and then follow the on-screen instructions.

Step eight: Print another Wireless Network Test page

Print another test page.
    How to print a Wireless Network Test page
    1. Load plain white U.S. letter or A4 size paper in the tray, if it is not already loaded.
    2. On the control panel, touch the Setup icon ( ), and then touch Wireless . The Wireless menu displays.
    3. Touch Print Wireless Test Report . The printer prints the test page.

Step nine: Evaluate the Wireless Network Test page

On the test page, check the Connectivity section. The result should say 'Connected.' Under Current Configuration, the Network Name (SSID) should be the correct wireless network for your networked printer.
  • If your printer is not connected to your wireless network, continue to the next solution.
  • If your HP printer is connected to the wireless network, and you are able to print and scan , you can stop troubleshooting.

Solution two: Update your operating system

Follow these steps to make sure that your operating system has the most current updates.
  1. Click the Apple icon ( ), and then click Software Updates . The Mac checks for new software.
  2. Follow the on-screen instructions to complete the update.