Jump to content

HP LaserJet Pro 200 color Printer M251nw support

Clearing Paper Jams for HP LaserJet Pro 200 Color M251n and M251nw Printers

  • PrintPrint

Jam locations

Jams can occur in these locations:
Figure 1: Jam locations
1 - Output bin
2 - Rear door
3 - Input tray
Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.

Clear jams in the paper input tray

CAUTION:Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects is not covered by the warranty.When removing jammed paper, pull it straight out from the product. Pulling jammed paper out of the product at an angle can damage the product.
NOTE:Depending on where the jam is located, some of the following steps might not be necessary.
  1. Pull out the tray, and lift the jam access door above the tray.
    Figure 2: Pull out the tray
  2. With both hands, grasp the paper, and carefully pull it free from the product.
    Figure 3: Remove jammed paper
  3. Replace the tray.
    Figure 4: Replace the tray
  4. Press the OK button to continue printing.

Clear jams from the output bin

CAUTION:Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty.
  1. With both hands, grasp the paper, and carefully pull it free from the product.
    Figure 5: Gently remove the jammed paper

Clear jams from the rear door

  1. Open the rear door.
    CAUTION:The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area above the rear door until the fuser is cool.
    Open the rear door
  2. With both hands, grasp the paper, and carefully pull it free from the product.
    NOTE:If the sheet tears, remove all fragments before continuing. Do not use sharp objects to remove fragments.
    Gently remove the jammed paper
  3. Close the rear door.
    Figure 8: Close the rear door