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HP LaserJet Pro M1217nfw Multifunction Printer support

A 'Paper Jam' Message Displays for HP LaserJet Pro M1217nfw Multifunction Printer Series and HotSpot LaserJet Pro M1218nfs MFP Series

  • PrintPrint

Issue

A 'Jam In <location>' error message displays on the control panel. The Attention light (!) blinks.
NOTE:Paper jam messages can be true or false. The printer might report a paper jam when there is no paper jam. The following steps resolve both true and false paper jam messages.
Paper jams can occur in multiple locations in the printer.
Figure 1: Jam locations
Image: Paper jam locations on the printer
1 - Document feeder
2 - Output tray
3 - Input tray
4 - Print cartridge access
The following recommendations can help prevent recurring paper jams in your HP product:
  • Do not put any objects (such as paper clips, coins, or rubber bands) on top of the HP product that could potentially fall inside the input tray.
  • Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
  • Make sure that the width adjusters on the tray are correctly positioned before inserting paper into the product.
    CAUTION:Do not force paper into the tray.
  • Do not overload the tray with paper.
  • Only add paper to the tray when the product is not printing.
  • Make sure that the HP product supports the paper type. See the documentation that came with the HP product for more information.
  • Do not print on paper with paper clips or staples attached.
  • Do not use paper that is bent, torn, dusty, damp, wrinkled, curled, or paper that does not lie flat.
  • Use only one type of paper at a time. Do not mix different types, weights, or sizes of paper.
  • Do not use paper that is too thin, too thick, or too glossy for the product.
The following factors can cause paper jams:
  • Foreign objects (such as paper clips, coins, or rubber bands) might have fallen into the input tray.
  • Paper loaded incorrectly in the paper tray.
  • Damaged or dirty paper rollers.
  • Torn, wrinkled, or damp paper loaded in the paper tray.
  • The access door (on the rear or underside of the product) might not be closed securely.
  • Paper was added to a stack already in the tray while the HP product was printing.
  • The tray contains more than one type of paper.
  • The paper is jammed inside the HP product where you cannot see it.
  • An obstruction is blocking the paper path.
  • Torn pieces of paper from a previous jam are stuck in the product.
  • The tray is too full.
  • If printing on an envelope, the edges of the envelope are bent.
Important: You must follow these solutions in the order presented to resolve the issue.

Solution one: Remove loose paper, clear the jam, and then print a configuration report

CAUTION:Paper jams might result in loose toner on the page. If you get any toner on your clothes, wash them in cold water. Hot water permanently sets the toner into the fabric.Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects is not covered by the warranty.When you remove jammed paper, pull it straight out of the printer. Pulling jammed paper out at an angle can damage the printer.

Video of clearing a paper jam

The following video demonstrates how to fix a paper jam.
NOTE:This video shows an HP LaserJet M1212 printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .

Step one: Remove any loose paper first

CAUTION:Do not try to remove jammed paper at this stage.
  1. Remove any loose paper from the input tray
    Figure 2: Remove loose paper from the input tray
    Image:  Remove loose paper from the input tray
  2. Remove all loose paper from the output tray.
  3. Remove all loose paper from the document feeder.

Step two: Clear the jam

Follow these steps to clear the jam from the printer area indicated in the control panel error message.
  1. Turn the printer off, and then disconnect the power cord from the rear of the printer.
  2. Open the document feeder cover.
    Figure 3: Open document feeder cover
    Image: Open the document feeder cover.
  3. Lift the document feeder mechanism, and then gently pull out the jammed paper.
    CAUTION:If the paper tears when you remove it from the document feeder, check the rollers for torn pieces of paper that might remain inside the printer. If any torn pieces of paper remain inside, more paper jams are likely to occur.
    Figure 4: Remove jammed paper from the document feeder
    Image: Remove the jammed paper from the document feeder.
  4. Close the document feeder cover.
    Figure 5: Close the document feeder cover
    Image: Close the document feeder cover.
  5. Connect the power cord to the rear of the printer, and then press the Power button to turn the printer on.
  1. Turn the printer off, and then disconnect the power cord from the rear of the printer.
  2. Lift the scanner lid, and then open the print cartridge access door.
    Figure 6: Lift the scanner lid, and then open the print cartridge access door
    Image:  Lift the scanner lid, and then open the print cartridge access door
  3. Remove the print cartridge.
    Figure 7: Remove the print cartridge
    Image: Remove the print cartridge
  4. With both hands, grasp the paper where it is most visible, including the middle. Carefully pull the paper straight out of the output tray.
    CAUTION:Do not pull up on the jammed paper. Be sure to pull it straight out.
    Figure 8: Remove the jammed paper
    Image: Remove the jammed paper
  5. Install the print cartridge.
    Figure 9: Install the print cartridge
    Image: Install the print cartridge
  6. Close the cartridge access door, and then close the scanner lid.
    Figure 10: Close the cartridge access door, and then close the scanner lid
    Close the cartridge access door, and then close the scanner lid
  7. Connect the power cord to the rear of the printer, and then press the Power button to turn the printer on.
  1. Turn the printer off, and then disconnect the power cord from the rear of the printer.
  2. Lift the scanner lid, and then open the print cartridge access door.
    Figure 11: Lift the scanner lid, and then open the print cartridge access door
    Image:  Lift the scanner lid, and then open the print cartridge access door
  3. Remove the print cartridge.
    Figure 12: Remove the print cartridge
    Image: Remove the print cartridge
  4. With both hands, grasp the paper where it is most visible, including the middle. Carefully pull the paper straight out of the input tray.
    CAUTION:Do not pull up on the jammed paper. Be sure to pull it straight out.
    Figure 13: Remove jammed paper from the input tray
    Image: Remove jammed paper from the input tray
  5. Install the print cartridge.
    Figure 14: Install the print cartridge
    Image: Install the print cartridge
  6. Close the cartridge access door, and then close the scanner lid.
    Figure 15: Close the cartridge access door, and then close the scanner lid
    Close the cartridge access door, and then close the scanner lid
  7. Connect the power cord to the rear of the printer, and then press the Power button to turn the printer on.

Step three: Print a configuration report

Print a configuration page to test the printer hardware.

Video of printing a configuration page

The following video demonstrates how to print a configuration page.
NOTE:This video shows an HP LaserJet M1212 printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
  1. Load letter or A4 unused, plain white paper into the input tray.
  2. On the product control panel, press the Setup button ().
  3. Press the Right Arrow button () to select Reports, and then press OK.
  4. Press the Right Arrow button () to select Config Report, and then press OK. The product prints a configuration report.

Solution two: Reset the printer, check the print settings, and then print a configuration report

Follow these steps to reset the printer, check the print settings, and then print a configuration page.

Step one: Reset the printer

  1. Press the Power button () to turn off the product.
    NOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
  2. Disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the electrical outlet.
  4. Wait at least 30 seconds.
    Figure 16: Wait at least 30 seconds
    Illustration of an hour glass showing thirty seconds.
  5. Plug the power cord back into the electrical outlet.
  6. Reconnect the power cord to the rear of the product.
  7. Press the Power button () to turn on the product.

Step two: Check print settings

Follow these steps to check and adjust print settings to match the loaded paper.
NOTE:The steps can vary depending on the software program.
  1. From the File menu in the software program, click Print.
  2. In the Print dialog box, click Properties.
  3. Check the settings on the Paper/Quality tab, change them if necessary, and then click OK.
  4. Try printing again.

Step three: Print a configuration report

Printing a configuration page verifies if the hardware functions correctly.
Follow these steps to print a configuration page.
Video of printing a configuration page
The following video demonstrates how to print a configuration page.
NOTE:This video shows an HP LaserJet M1212 printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
  1. Load letter or A4 unused, plain white paper into the input tray.
  2. On the product control panel, press the Setup button ().
  3. Press the Right Arrow button () to select Reports, and then press OK.
  4. Press the Right Arrow button () to select Config Report, and then press OK. The product prints a configuration report.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Print a cleaning page and then a configuration report

During the printing process, paper, toner, and dust particles can accumulate inside the printer and might cause paper jams. Follow these steps to print a cleaning page, and then print a configuration page.

Step one: Print a cleaning page

  1. On the product control panel, press OK.
  2. Press the Right Arrow button () to scroll to and select Service, and then press OK.
  3. Press the Right Arrow button () to scroll to and select Cleaning Page.
  4. Press OK to begin the cleaning process.
    The product processes a single page, and then returns to the Ready state when the cleaning process ends.

Step two: Print a configuration report

Printing a configuration page verifies if the hardware functions correctly.
Follow these steps to print a configuration page.
Video of printing a configuration page
The following video demonstrates how to print a configuration page.
NOTE:This video shows an HP LaserJet M1212 printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
  1. Load letter or A4 unused, plain white paper into the input tray.
  2. On the product control panel, press the Setup button ().
  3. Press the Right Arrow button () to select Reports, and then press OK.
  4. Press the Right Arrow button () to select Config Report, and then press OK. The product prints a configuration report.

Solution four: Service the printer

Contacting HP for service in all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, Contact HP to obtain service.
  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).