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Compaq Presario M2000 Notebook PC support

Using HP Support Assistant (Windows 10, 8, 7, and Vista)

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This document pertains to HP and Compaq computers with Windows 10, 8, 7, and Vista.
HP Support Assistant is a software program designed to help you keep your computer in working order, prevent potential problems from arising, and resolve problems quickly and easily. The program also provides valuable system information that you need when troubleshooting computer problems.
This document describes how to use the HP Support Assistant software to learn more about your computer and keep it running smoothly.

Downloading and installing the latest version of HP Support Assistant

Before using the HP Support Assistant, be sure you are using the latest version. If you do not have the latest version, or you are experiencing problems with HP Support Assistant, see HP Self-Support Options (in English).

Opening HP Support Assistant

In Windows, search for and open HP Support Assistant.
The first time you open HP Support Assistant, a Welcome to HP Support Assistant window opens.
Figure 1: Welcome to HP Support Assistant window
 Welcome to HP Support Assistant window
The welcome window displays various default settings. For more information about settings, see Changing HP Support Assistant settings in this document.
Click Next to open the My devices window.
The My devices window contains a My PC box and an Add a device box.
Figure 2: My devices window
My devices window
  • The My PC box displays your computer name, serial number, product number, and your warranty status.
    If you click the My PC box, the My PC window opens.
    The My PC window contains tabs linking to computer categories. Clicking a category tab opens information, such as the status, settings, and troubleshooting, for the category you select.
    Figure 3: My PC window
     My PC window
  • If you click the Add a device box, HP Support Assistant detects new devices on your computer, and then adds those devices to HP Support Assistant. For more information, see Adding a device to HP Support Assistant in this document.

Changing HP Support Assistant settings

To open the Settings window, click Settings at the top of the HP Support Assistant window.
Figure 4: Settings windows
 Settings window
From the Settings window, you can change HP Support Assistant settings.
In the Choose how you would like to receive software updates from HP section, you can change the following settings:
  • If you want important updates installed automatically, click Install important updates automatically when possible.
  • If you want important and recommended updates installed automatically, click Install important and recommended updates automatically when possible.
  • To view more install options, click More options.
  • If you want to choose which updates to install, click Check for updates, but let me choose when updates to download and install.
  • If you do not want HP Support Assistant to check for updates, click Never check for updates.
  • To view the data collected by HP, click View computer data collected and sent to HP during HP scans and updates. A Data Collected by HP window opens.
In the Next HP updates and messages are scheduled for section, you can change the following settings:
  • To schedule updates, click the arrow in the Day of the week box, then select the day for the updates.
  • To select the time of the day, click the arrow in the Timing box, then select the time of the day for the updates.
In the Enable your PC to show contact options, warranty information, and important support messages section, you can change the following settings:
  • To enable HP Support Assistant to show contact options, warranty information, and messages, click Yes (Recommended).
  • If you do not want HP Support Assistant to show contact options, warranty information, or messages, click No.
  • To view the data that HP collects, click View data collected. An About Contact Options and Warranty Status Information window opens.
In the Choose how you would like to be notified section, you can change the following settings:
  • To display a notification icon in your taskbar, click Display an icon in your taskbar. The icon will change, based on the type of message or update.
  • To display pop-up notifications for important messages, click Display pop-ups for important messages that required immediate attention.
  • To display pop-up notifications for important warranty messages, click Display pop-ups for important warranty status messages.
In the Help improve HP product quality by sharing your usage of HP and non-HP software and hardware section, you can change the following settings:
  • To share your software and hardware usage data, click Yes (Recommended).
  • If you do not want to share your hardware and software usage data, click No.
  • To get more information about the data that HP collects, click What is this?. A Data Collected by HP window opens.
In the Select your color theme for HP Support Assistant section, you can change the following settings:
To use the standard color theme, click Standard colors (recommended).
To use a high contrast theme, click High contrast.
If you want the Welcome screen to display when you open HP Support Assistant, click the box next to Show a welcome screen when I open HP Support Assistant. A check mark displays in the box.
If you do not want the Welcome screen to display, click the Show a welcome screen when I open HP Support Assistant box. The check mark is removed.

Adding a device to HP Support Assistant

HP Support Assistant can detect devices connected to your computer or on your network, and add the found devices to HP Support Assistant.
Use the following steps to add a new device to HP Support Assistant.
  1. To open the My devices window, click My devices on the top of the HP Support Assistant window.
    Figure 5: My devices window
    My devices window
  2. Click the Add a device box, then select Detect my device. HP Support Assistant searches for devices and then displays a Select your device window.
    Figure 6: Select your device window
    Select your device window
  3. Click the device that you want to add. A Name your device window opens.
    Figure 7: Name your device window
    Name your device window
  4. Type a name for the device, then click Add to my devices. A Congratulations! message displays.
    Figure 8: Congratulations! window
    Congratulations! window
    • If you want to scan for updates and messages, click Scan for updates and messages.
    • If you want to finish without scanning, click Finish without scanning.
    • If you want to add another device, click Add another device.
    The device you added displays in the My devices window. From this window, you can open updates and messages about that device. For more information, see Checking for HP updates and Checking for HP messages in this document.
    Figure 9: New device displays My devices window
    New device displays in My devices window

Checking for HP updates

Use the following steps to check for HP updates.
  1. Click My devices on the top of the HP Support Assistant window, then click Updates in the My PC box.
    Figure 10: Updates in the My PC box
    The Updates window opens.
  2. If HP Support Assistant detects updates, the updates display in the Updates available window.
    Figure 11: Updates window
     Updates window
  3. To check for recent updates, click Check for updates and messages.
    HP Support Assistant connects to the HP servers and performs the following actions:
    • Downloads messages and updates
    • Gathers configuration information
    • Analyzes your computer system
    • Prepares an action list
    If HP Support Assistant finds updates, they display in the Updates available window.
    Figure 12: Updates available window
    Updates available window
    • To postpone or delete a current update, use the following steps.
      1. Next to the message you want to postpone, click Remind me.
      2. Select Tomorrow, One week, or One month, depending on when you want to be reminded.
    • To delete an update, click next to the update.
    • To install the update now, click the Install now icon () next to the update.
    • To review completed and postponed actions, scroll to the Action log section.

Checking for HP messages

Use the following steps to check for HP messages.
Click My devices on the top of the HP Support Assistant window, then click Messages in the My PC box.
Figure 13: Messages in the My PC box
Messages in the My PC box
The Messages window opens.
Figure 14: Messages window
Messages window
  • To postpone or delete a current message, use the following steps.
    1. Next to the message you want to postpone, click Remind me.
    2. Select Tomorrow, One week, or One month, depending on when you want to be reminded.
      To delete a message, click next to the message.
  • To check for recent updates, click Check for updates and messages.
    HP Support Assistant connects to the HP servers and performs the following actions:
    • Downloads messages and updates
    • Gathers configuration information
    • Analyzes your computer system
    • Prepares an action list
    Any available messages appear in the messages window.
  • To review completed and postponed actions, scroll to the Action log section.

Specifications category

To view the specifications for your computer, do the following:
From the My devices window, click the My PC box, then click the Specifications tab.
Figure 15: My PC box
My PC box
Figure 16: Specifications tab
Specifications tab
The Specifications window opens. A list of your computer specifications displays on the left side of the window.
NOTE:Specifications vary depending on your computer components.
Figure 17: Example: Specifications window
Example: Specifications window
To open diagnostic or troubleshooting tools related to a specification item, on the right side of the window, click the tool you want to use.
  • To troubleshoot your operating system, click Operating System Troubleshooting. An OS Issues Troubleshooting window opens. Follow the onscreen instructions to use this tool.
  • To troubleshoot performance and lockup issues, click Performance and Lock Issue Troubleshoot. A Performance and Lockup Issues Troubleshooting window opens. Follow the onscreen instructions to use this tool.
  • To open Windows Ease of Access Center, click Ease of Access Center. A list of access features and settings open.
    Select the settings you want to change, and follow the onscreen instructions.
    Figure 18: Ease of Access Center
    Ease of Access Center
  • To troubleshoot video issues, click Display Issue Troubleshooting. A Display Issues Troubleshooting window opens. Select the product you are using, then follow the onscreen instructions to use this tool.
  • To connect with HP customers and experts to get more information about the issue, click HP Support Forums.
  • To troubleshoot sound issues, click Sound Issue Troubleshooting. A Sound Issues Troubleshooting windows opens. Follow the onscreen instructions to use this tool.
  • To connect with HP customers and experts to get more information about the issue, click HP Support Forums.
  • To check the battery, click HP Battery Check. The battery test runs. When the test is complete, a Results window opens.
    Figure 19: Results window
    Results window
  • To troubleshoot power issues that occur when your computer starts, click No Power or Boot Troubleshooting. A No Power or Boot Troubleshooting window opens. Follow the onscreen instructions to use this tool.
  • To troubleshoot performance and lockup issues, click Performance and Lock Issue Troubleshoot. A Performance and Lockup Issues Troubleshooting window opens. Follow the onscreen instructions to use this tool.
  • To change your computer power settings, click Power Plan Settings. A Windows Choose or customize a power plan window opens. Follow the onscreen instructions to change your power plan settings.
  • To learn about how you can reduce fan noise, click Reduce fan noise. An HP Customer Support document opens. This document provides information about reducing the heat inside your computer.
Click the software or driver type from the left side of the window to open an expanded list of software items.
Figure 20: Expanded software lists
Expanded software lists
  • To troubleshoot software that was bundled on your computer, click Bundled software Troubleshooting. A Bundled software Troubleshooting window opens. Follow the onscreen instructions to use this tool.
  • To troubleshoot your operating system, click Operating System Troubleshooting. An OS Issues Troubleshooting window opens. Follow the onscreen instructions to use this tool.
  • To connect with HP customers and experts to get more information about the issue, click HP Support Forums.
  • To uninstall a program, click Add/Remove Programs. The Windows Uninstall or change a program window opens. Follow the onscreen instructions to use this tool.

Storage category

The Storage category provides specifications and resources related to the hard drives, optical drives (CD and DVD drives), and flash media. Use the following steps to open the Storage category.
  1. Click the My PC box in the My Devices window.
    Figure 21: My PC box
    My PC box
  2. Click the Storage tab.
    Figure 22: Storage tab
    Storage tab
    The Storage window opens.
    Figure 23: Storage window
     Storage window
    • To troubleshoot storage issues, click Storage Issue Troubleshooting. The HP Storage Issues Troubleshooting tool opens. Follow the onscreen instructions to use this tool.
    • To manage your disk, click Disk Management. The Disk Management tool opens. Follow the onscreen instructions to use this tool.
    • To perform a Microsoft System Restore, click Microsoft System Restore. The System Restore tool opens. Follow the onscreen instructions to use this tool.
    • To defragment your hard drive, click Disk Defragmenter. An Optimize Drives tool opens. Follow the onscreen instructions to use this tool.

Warranty and services category

To view warranty and services information, click My PC in the My devices window, then click the Warranty and services tab.
Figure 24: My PC box
My PC box
Figure 25: Warranty and services tab
Warranty and services tab
The Warranty and services window opens.
Figure 26: Warranty and services window
 Warranty and services window
The Warranty and services window displays the date that HP Support Assistant last checked your warranty status. Click Check warranty now to update your status information.
NOTE:Warranty status can only be refreshed once a day.

Accessories category

The Accessories category provides information and resources for keyboards, mice, touchpads, and other peripherals.
To open the Accessories category, click My PC in the My devices window, then click the Accessories tab.
Figure 27: My PC box
My PC box
Figure 28: Accessories tab
Accessories tab
The Accessories window opens.
Figure 29: Accessories window
 Accessories window
The Accessories section displays a list of peripherals that are connected to your computer.
The Keyboard and mouse section displays a list of keyboard and mouse accessories connected to your computer.
  • To troubleshoot keyboard and mouse problems, click Keyboard and Mouse Troubleshooting on the right side of the window. An Input Devices Troubleshooting window opens. Follow the onscreen instructions to use this tool.
  • To change the settings for your mouse or touchpad, click Pointing Device (mouse/touchpad) settings. A Mouse Properties window opens.

Internet and security category

The Internet and security category provides security settings, the status of your Internet connections, and browser information.
To open the Internet and services category, click My PC in the My devices window, then click the Internet and security tab.
Figure 30: My PC box
My PC box
Figure 31: Internet and security tab
Internet and security tab
The Internet and security window opens.
Figure 32: Internet and security window
Internet and security window

Security

The Security section displays a list of security features and the settings for each feature.
To change the security settings, click Security Center settings on the right side of the window. Then, in the Security section, click Change settings and follow the onscreen instructions.

Windows security settings

The Windows security settings section displays a list of security features and the settings for each feature. If HP Support Assistant detects a security risk, a notification symbol () displays below the feature.
To change update settings, click Windows Update settings on the right side of the window. A Windows update window opens. Click Change settings, then complete the onscreen instructions.
To change User Account Control settings, use the following steps.
  1. Click User Account settings on the right side of the window. A Make changes to your user account window opens.
  2. Click Change User Account Control settings. A Choose when to be notified about changes to your computer window opens.
  3. Click the slider bar to change the notification setting, then click OK.
    Figure 33: Notification setting
    Notification setting
The Connections section displays information about Internet connections, such as connection type and status. Use the following steps to perform a network connection check.
  1. Click HP Network Check on the right side of the window. A Welcome to HP Network Check window opens.
  2. To start the check, click Next. When the network check is complete, a Network Diagnostics window displays the Connection Status.
    Figure 34: Connection Status window
    Connection Status window
  3. To get detailed information about the network, click Network Information.

Browsers

The Browsers section displays a list of browsers installed on your computer.

Diagnostics and tools category

The Diagnostics and tools category provides links to several tools that you can use to troubleshoot hardware, software, operating system, and performance problems.
To open the Diagnostics and tools category, click My PC in the My devices window, then click the Diagnostics and tools tab.
Figure 35: My PC box
My PC box
Figure 36: Diagnostics and tools tab
Diagnostics and tools tab
The Diagnostics and tools window opens.
Figure 37: Diagnostics and tools window
Diagnostics and tools window
From this window, you can select the troubleshooting tool you need.
  • To check the battery, click HP Battery Check. The battery test runs. When the test is complete, a Results window opens.
    Figure 38: Results window
    Results window
  • To troubleshoot video issues, click Display Issue Troubleshooting. A Display Issues Troubleshooting window opens. Select the product you are using, then follow the onscreen instructions to use this tool.
  • To troubleshoot your operating system, click Operating System Troubleshooting. An OS Issues Troubleshooting window opens. Follow the onscreen instructions to use this tool.
  • To troubleshoot storage issues, click Storage Issue Troubleshooting. The Storage Issues Troubleshooting tool opens. Follow the onscreen instructions to use this tool.
  • To troubleshoot network issues, click HP Network Check on the right side of the window. A Welcome to HP Network Check window opens. Follow the onscreen instructions to complete the network test.
  • To troubleshoot keyboard and mouse problems, click Keyboard and Mouse Troubleshooting on the right side of the window. An Input Devices Troubleshooting window opens. Follow the onscreen instructions to use this tool.
  • To troubleshoot performance and lockup issues, click Performance and Lock Issue Troubleshoot. A Performance and Lockup Issues Troubleshooting window opens. Follow the onscreen instructions to use this tool.
  • To troubleshoot software that was bundled on your computer, click Bundled software Troubleshooting. A Bundled software Troubleshooting window opens. Follow the onscreen instructions to use this tool.
  • To troubleshoot power issues that occur when your computer starts, click No Power or Boot Troubleshooting. A No Power or Boot Troubleshooting window opens. Follow the onscreen instructions to use this tool.
  • To troubleshoot sound issues, click Sound Issue Troubleshooting. A Sound Issues Troubleshooting windows opens. Follow the onscreen instructions to use this tool.

Contacting HP technical support

Use the following steps to get HP technical support.
NOTE:If the warranty for your computer or other HP device is expired, HP Support Assistant does not provide an HP contact phone number.
  1. Click Support at the top of the HP Support Assistant window. The HP Support window opens.
    Figure 39: HP Support window
    HP Support window
  2. Next to Select your location, make sure the location is correct. To change the location, click the location name, then select the correct location from the Location window.
  3. To get support for your computer, click the My PC box.
    To get support for another device, such as a printer, click the box that contains the device name.
    A support window opens.
    Figure 40: Support window
    Support window
    NOTE:If the warranty for your computer or other HP device is expired, only the Diagnostics and tools tool displays in the Support resources section.
    • To view HP messages, click Recommended updates in the Support resources section. The Updates window opens.
    • To view a list of diagnostics and troubleshooting tools, click Diagnostics and tools. The Diagnostics and tools window opens.
    • To connect with HP customers and experts to get more information about the issue, click HP Support Forums.
    • To get phone access to HP Support, click HP SmartFriend Assistance. The HP Services website opens.
      NOTE:HP SmartFriend is a subscription-based service.
    • To open the HP Product Support website for your computer model, click HP Product Support Center. The support website for your computer model opens.
  4. To get a local telephone number, operating hours, and other information about technical support, click Call HP in the Contact HP support section.
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