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Performing an HP System Recovery (Windows 8)

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This document pertains to HP and Compaq computers that came with Windows 8 installed.
This document explains how to reset the computer to its original factory shipped state and is divided into sections based on the different ways of performing a system recovery.
NOTE:The steps in Windows 8 for resetting a desktop PC to its original state differ from the steps for resetting a notebook PC to its original state. Make sure you use the steps for your PC type.
Back up all personal files and read all caution statements before performing a system recovery.
CAUTION: If the computer originally came with Windows Vista or Windows 7 and the computer was upgraded to Windows 8, the recovery process will reinstall the original operating system. You must upgrade to Windows 8 (again) after the system recovery is completed. If the computer originally came with Windows Vista and was upgraded to Windows 8, see Performing an HP System Recovery (Windows Vista) .If the computer originally came with Windows 7 and was upgraded to Windows 8, see Performing an HP System Recovery (Windows 7) .
The complete recovery process can take 4 to 6 hours or more to complete. For best results, the computer should not be connected to the Internet. The computer will restart several times during the process. Do not turn off the power or interrupt the recovery process until the prompt to log in to Windows displays.
NOTE: If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.

Types of System Recovery (Windows 8)

Your computer might have three types of System Recovery available, or it might have only two. Use the recovery type that resolves your issue without making more changes than necessary.
  • System Recovery: This option reformats the system drive (usually C:), reinstalls the original operating system, and reinstalls all the original hardware drivers and software.
    WARNING:If the size of the OS partition (usually C:) was reduced below a minimum size requirement, other user created partitions will be removed and stored data will be destroyed.
  • Factory Reset: Factory Reset removes all partitions, reformats the entire hard drive, reinstalls the original operating system, and reinstalls all the original hardware drivers and software. This option also recreates the required Recovery partition (usually D:) and UEFI partition (usually E:) and reinstalls the required software.
    The Factory Reset option returns all of the computer's software to the condition it was in at the time of purchase. All user changes or additions are removed.
  • Minimized Image Recovery: Available on many of HP's notebook computers, the Minimized Image Recovery removes all partitions, reformats the entire hard drive, reinstalls the original operating system and hardware drivers, and reinstalls HP essential software (such as HP Support Assistant and HP Recovery Manager). Minimized Image Recovery does not reinstall the trial applications and games.

Recovering your HP notebook computer (Windows 8)

If you want your computer to get to a previous state, use system recovery to accomplish such things as:
  • Reformat the system drive
  • Reinstall the original operating system
  • Reinstall original hardware drivers and software
Learn how to perform a recovery on your HP Notebook computer with Windows 8 using one of the following methods:
  • Recovery when Windows 8 opens correctly.
  • Recovery when Windows 8 does not open correctly.
  • Recovery using recovery media, such as discs or a USB flash drive.
Back up all personal files and read all caution statements before performing a system recovery.

View a video on performing an HP System Recovery on an HP notebook in Windows 8

(in English)
If Windows 8 opens correctly, perform the following steps to start a system recovery from the Windows 8 Start screen.
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord .
  3. Turn on the computer.
  4. From the Start screen, type recovery manager to open the Search charm, and then select HP Recovery Manager from the search results.
    If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes .
  5. Under I need immediate help , click Windows Recovery Environment .
    Figure 1: Windows Recovery Environment
    Image of   Recovery Manager main screen with Windows Recovery Environment selected
  6. Recovery Manager asks you if you want to reboot and enter the recovery environment. Click OK .
    Figure 2: Confirm System Recovery
    Image of confirming choice to enter Recovery environment
  7. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Choose an Option screen appears. Click Troubleshoot .
    Figure 3: Choose an option menu
    Image of the Choose an option menu with Troubleshoot selected
  8. On the Troubleshoot screen, click Recovery Manager .
    Figure 4: Troubleshoot screen
    Image of the Troubleshoot screen with Recovery Manager selected
  9. On the operating system selection screen, select your operating system. Recovery Manager opens.
  10. Under I need immediate help , click Minimized Image Recovery .
    Figure 5: HP Recovery Manager main screen
    Image of Recovery Manager main screen with Minimized Image Recovery selected
  11. When Recovery Manager prompts you to back up your files, select a backup option:
    • If you have already backed up personal files, or you do not want to back up personal files, select Recover without backing up your files , and then click Next . Continue to the next step.
    • Figure 6: Backup options
      Image of backup options
      1. Select Back up your files first (recommended) , and then click Next .
      2. Select the method you want to use to choose files to back up:
        • If you want to identify the categories of files to back up, select Auto Selection . This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
        • If you want to select individual files to back up, select User Selection , and then click Next .
        Figure 7: Select a backup method
        Image of select a backup method
      3. Depending on the method you selected, follow one of these steps:
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next .
        Figure 11: Choose a location to save the backup
        Image of choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next .
        Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 12: Backup progress
        Image of backup progress
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        Figure 13: Backup complete
        Image of  backup complete
  12. The HP Recovery Manager Welcome screen displays. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord . Click Next to continue.
    Figure 14: HP Recovery Manager Welcome screen
    Image of HP Recovery Manager Welcome screen
  13. HP Recovery Manager prepares the computer for recovery.
    NOTE:This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.
    Figure 15: Recovery preparation
    Image of  recovery preparation
  14. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
    Figure 16: Recovery preparation complete
    Image of Recovery Preparation is complete
  15. Recovery Manager reformats the Windows partition and reinstalls the original software.
  16. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure 17: Recovery complete
    Image of Recovery is complete
  17. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  18. Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.
  19. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
If Windows 8 does not open correctly, perform the following steps to recover the computer:
NOTE:If the recovery partition on the hard disk drive is not functioning correctly, this method does not work and an error message appears. If an error message indicates that System Recovery cannot be run from the startup screen, a set of recovery discs or a recovery USB flash drive is needed to perform a system recovery. Follow the instructions listed in one of the following sections, depending on the recovery media available: Recovery from recovery discs (Windows 8) or Recovery from a USB flash drive (Windows 8) .
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord .
  3. Turn on the computer and repeatedly press the F11 key, about once every second, until the Choose your keyboard layout screen appears, and then follow these instructions:
    1. Click to select the keyboard layout.
    2. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Choose an Option screen appears. Click Troubleshoot .
      Figure 18: Choose an option screen
      Image of the Choose an option screen with Troubleshoot selected
    3. On the Troubleshoot screen, click Recovery Manager .
      Figure 19: Troubleshoot screen
      Image of the Troubleshoot screen with Recovery Manager selected
    4. On the operating system selection screen, select your operating system. Recovery Manager opens.
      Figure 20: OS selection screen
      Image of OS selection screen with Windows 8 selected
  4. Under I need immediate help , click Minimized Image Recovery .
    Figure 21: HP Recovery Manager main screen
    Image of Recovery Manager main screen with Minimized Image Recovery selected
  5. When Recovery Manager prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files , and then click Next . Continue to the next step.
    • Figure 22: Backup options
      Image of Back up your files first (recommended) selected
      1. Select Back up your files first (recommended) , and then click Next .
      2. Select the method you want to use to choose files to back up:
        • If you want to identify the categories of files to back up, select Auto Selection . This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
        • If you want to select individual files to back up, select User Selection , and then click Next .
        Figure 23: Select a backup method
        Image of  select a backup method
      3. Depending on the method you selected, follow one of these steps:
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next .
        Figure 27: Choose a location to save the backup
        Image of choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next .
      6. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 28: Backup progress
        Image of backup progress
      7. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        Figure 29: Backup complete
        Image of backup complete
  6. The HP Recovery Manager Welcome screen displays. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord . Click Next to continue.
    Figure 30: HP Recovery Manager Welcome screen
    Image of Recovery Manager Welcome screen
  7. HP Recovery Manager prepares the computer for recovery.
    NOTE:This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.
    Figure 31: Recovery preparation
    Image of recovery preparation
  8. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
    Figure 32: Recovery preparation complete
    Image of Recovery Preparation is complete
  9. Recovery Manager reformats the Windows partition and reinstalls the original software.
  10. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure 33: Recovery complete
    Image of Recovery is complete
  11. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  12. Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.
  13. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Perform the following steps to recover the computer using a set of recovery discs (either CDs or DVDs). These discs can be a set that was received from HP Support or discs that you created.
NOTE:HP does not include recovery discs in the box with its personal computers as the recovery software comes on the hard drive. You can obtain recovery discs from HP Support or use Recovery Manager software to create a set of recovery discs yourself. HP recommends creating a set of recovery discs when you receive your computer and storing them in a safe place. Support Sent Recovery Discs can take as long as 4 to 6 hours to complete system recovery, but recovery discs that you create often take less time to complete system recovery. For more information about creating a set of recovery discs, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8) .
  1. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord .
  2. With the computer off, press and hold the power button to turn on the computer.
  3. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
    Figure 34: Startup Menu
    Image of the Startup Menu
  4. Press F9 to open the Boot Device Options menu.
  5. Use the up or down arrow key to select the CD/DVD drive, and then press Enter .
    Figure 35: Boot Option Menu
    Image of the Boot Option Menu
    NOTE: More than one CD/DVD drive selection might be available from the list of bootable devices. If so, select one of the CD/DVD selections from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error displays, restart the computer by pressing the power button, and then repeat these steps to select another CD/DVD drive. When recovery starts, continue using the steps to complete recovery.
    NOTE:If you cannot select the disc drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot on a notebook computer (Windows 8) section in this document.
  6. A window might appear and prompt you to choose whether to run Recovery Manager from the hard disk or from the disc inserted. If this window displays, select Run program from media , and then click Next .
    Figure 36: Select Run program from media
    Image of Run program from media selected
  7. HP Recovery Manager opens. Click Minimized Image Recovery .
    Figure 37: HP Recovery Manager main screen
    Image of  Recovery Manager main screen with Minimized Image Recovery selected
  8. When Recovery Manager prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files , and then click Next . Continue to the next step.
    • Figure 38: Backup options
      Image of backup options
      1. Select Back up your files first (recommended) , and then click Next .
      2. Select the method you want to use to choose files to back up:
        • If you want to identify the categories of files to back up, select Auto Selection . This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
        • If you want to select individual files to back up, select User Selection , and then click Next .
        Figure 39: Select a backup method
        Image of select a backup method
      3. Depending on the method you selected, follow one of these steps:
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next .
        Figure 43: Choose a location to save the backup
        Image of  choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next .
      6. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 44: Backup progress
        Image of backup progress
      7. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        Figure 45: Backup complete
        Image of backup complete
  9. HP Recovery Manager prepares the computer for recovery.
    NOTE:This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.
    Figure 46: Recovery preparation
    Image of recovery preparation
  10. Recovery Manager reformats the Windows partition and reinstalls the original software. Insert each recovery disc into the CD/DVD when prompted to do so.
    Figure 47: Insert the next recovery disc
    Image of insert the next recovery disc
  11. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
    Figure 48: Recovery preparation complete
    Image of  Recovery Preparation is complete
  12. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  13. Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.
  14. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Perform the following steps to recover the computer using a USB flash drive.
NOTE:The process for recovering the computer using a USB flash drive is very similar to the process for recovering the computer from recovery discs. You can use the instructions in the Recovery from recovery discs (Windows 8) section for clarification on the process for recovering the computer using a USB flash drive.
NOTE:For more information about saving a recovery image to a USB flash drive, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8) .
  1. Turn on the computer, and insert the USB flash drive into a USB port.
  2. Turn off the computer by pressing and holding the power button.
  3. Disconnect all connected devices and cables such as Personal Media Drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, USB recovery flash drive, or power cord .
  4. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
    Figure 49: Startup Menu
    Image of Startup Menu
  5. Press F9 to open the Boot Device Options menu.
  6. Use the up or down arrow key to select the USB flash drive, and then press Enter .
    NOTE:If you cannot select the USB flash drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot on a notebook computer (Windows 8) section in this document.
  7. A window might appear and prompt you to choose whether to run Recovery Manager from the hard disk or from the USB drive inserted. If this window displays, select Run program from media , and then click Next .
    Figure 50: Select Run program from media
    Image of Run program from media selected
  8. Follow the on-screen instructions to back up your data and recover your computer.
  9. Once the recovery and setup are complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  10. Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.
  11. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

Disabling Secure Boot on a notebook computer (Windows 8)

In some cases, it may be necessary to disable secure boot in the BIOS in order to start the computer using recovery discs. Follow these steps to disable Secure Boot in the BIOS.
  1. Use one of the following methods to open the Computer Setup Utility.
    • Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the Computer Setup Utility opens.
    • Turn on the computer and immediately press the Escape key repeatedly, about once every second, until the Startup menu opens. Then press F10 .
    To navigate the menus, choose menu screens by pressing the left or right arrow keys. Use the up or down arrow keys to move through the list of items on the menu screen. Press the Enter key to select an item and open a submenu. Then use the left and right arrow keys to modify the settings. Press the F10 key to save the changes and exit from a submenu, or press the Esc key to exit from a submenu without saving the changes.
  2. Use the right arrow key to choose the System Configuration menu, use the down arrow key to select Boot Options , and then press Enter .
    Figure 51: System Configuration menu
    Image of the System Configuration menu
    Figure 52: Boot Options menu
    Image of the Boot Options menu
  3. Use the down arrow key to select Secure Boot , press the Enter key, and then use the down arrow key to modify the setting to Disable .
  4. Press F10 to accept the changes and exit.
  5. The Computer Setup Utility closes and the computer restarts. When the computer has restarted, the Operating System Boot Mode Change screen appears, prompting you to confirm the Boot Options change. Type the code shown on the screen, and then press Enter to confirm the change.
  6. Use the left arrow key to select the File menu, use the down arrow key to select Save Changes and Exit , and then press Enter to select Yes .
  7. The Computer Setup Utility closes and the computer restarts. When the computer has restarted, use the power button to turn the computer off.

Recovering your HP desktop computer (Windows 8)

If you want your computer to get to a previous state, use system recovery to accomplish such things as:
  • Reformat the system drive
  • Reinstall the original operating system
  • Reinstall original hardware drivers and software
Learn how to perform a recovery on your HP Desktop computer with Windows 8 using one of the following methods:
  • Recovery when Windows 8 opens correctly.
  • Recovery when Windows 8 does not open correctly.
  • Recovery using recovery media, such as discs or a USB flash drive.
Back up all personal files and read all caution statements before performing a system recovery.

View a video on performing an HP system recovery on an HP desktop PC in Windows 8

(in English)
If Windows 8 opens correctly, perform the following steps to start a system recovery from the Windows 8 Start screen.
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord .
  3. Turn on the computer.
  4. Move your mouse to the upper right corner of the screen, click Search, and then type recovery .
  5. In the search results on the left side of the screen, click Recovery Manager .
    If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes .
  6. Under I need help immediately , click System Recovery .
    Figure 53: Recovery Manager main screen
    Image of the  Main Recovery Manager screen with System Recovery selected
  7. The Recovery Manager asks if you want to restore the computer to its original factory shipped condition. Select Yes , and then click Next .
    Figure 54: Recovery Manager confirmation screen
    Image of Recovery Manager confirmation screen
  8. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Recovery Manager window appears.
    NOTE:If the recovery partition on the hard disk drive is not functioning correctly, a set of recovery discs is needed to run a system recovery. Follow the instructions listed in the section Recovery from recovery discs (Windows 8) .
    Figure 55: Recovery Manager after restart
    Image of Recovery Manager after restart
  9. Click System Recovery .
  10. When System Recovery prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files , and then click Next . Continue to the next step.
    • Figure 56: Recovery Manager: Back up your files first
      Image of file backup options
      1. Select Back up your files first (recommended) , and then click Next .
      2. Select the file types to back up, and then click Next .
        Figure 61: File Backup window
        Image of File Backup window
      3. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next .
        NOTE:If you select a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure 62: Choose backup location
        Image of choose backup location
      4. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc, or a USB flash drive. Insert the media into the computer, and then click Next .
        Figure 63: File backup media inserted
        Image of file backup media inserted screen
      5. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 64: Creating the backup media
        Image of creating the backup media
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        NOTE: If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
      Figure 65: Data backup complete
      Image of  Data backup complete
  11. Click OK in the warnings that appear.
    Figure 66: Disconnect all devices warning
    Image of  warning to disconnect all devices
    Figure 67: User data reset warning
    Image of warning that all user data will be lost
  12. Recovery Manager reformats the Windows partition and reinstalls the original software.
    Figure 68: Factory image restore progress
    Image of factory image restore progress
  13. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure 69: Restoration complete
    Image of Restoration complete screen
  14. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  15. Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.
  16. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
If Windows 8 does not open correctly, perform the following steps to recover the computer:
NOTE:If the recovery partition on the hard disk drive is not functioning correctly, this method does not work and an error message appears. If an error message indicates that System Recovery cannot be run from the startup screen, a set of recovery discs or a recovery USB flash drive is needed to perform a system recovery. Follow the instructions listed in one of the following sections, depending on the recovery media available: Recovery from recovery discs (Windows 8) or Recovery from a USB flash drive (Windows 8) .
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord .
  3. Turn on the computer and repeatedly press the F11 key, about once every second, until the first screen appears, and then follow these instructions:
    1. Click to select language.
    2. Click to select the keyboard layout.
    3. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Choose an Option screen appears. Click Troubleshoot .
      Figure 70: Choose an option menu
      Image of the Choose an option screen with Troubleshoot selected
    4. On the Troubleshoot screen, click Recovery Manager . Recovery Manager opens.
      Figure 71: Troubleshoot screen
      Image of the Troubleshoot screen with Recovery Manager selected
    5. On the OS selection screen, click your operating system. Recovery Manager opens.
  4. Recovery Manager opens. Under I need help immediately , click System Recovery .
    Figure 72: Recovery Manager main screen
    Image of Recovery Manager main screen with System Recovery selected
  5. When System Recovery prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files , and then click Next . Continue to the next step.
    • Figure 73: Recovery Manager: Back up your files first
      Image of file backup options
      1. Select Back up your files first (recommended) , and then click Next .
      2. Select the file types to back up, and then click Next .
        Figure 74: File Backup window
        Image of File Backup window
      3. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next .
        NOTE:If you select a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure 75: Choose backup location
        Image of  choose a backup location
      4. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc, or a USB flash drive. Insert the media into the computer, and then click Next .
        Figure 76: File backup media inserted
        Image of file backup media inserted screen
      5. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 77: Creating the backup media
        Image of Creating the backup
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        NOTE: If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
      Figure 78: Data backup complete
      Image of Data backup complete
  6. Click OK in the warnings that appear.
    Figure 79: Disconnect all devices warning
    Image of warning to disconnect all devices
    Figure 80: User data reset warning
    Image of warning that all user data will be lost
  7. Recovery Manager reformats the Windows partition and reinstalls the original software.
    Figure 81: Factory image restore progress
    Image of Factory image restore progress
  8. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure 82: Restoration complete
    Image of Restoration complete
  9. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  10. Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.
  11. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Perform the following steps to recover the computer using a set of recovery discs (either CDs or DVDs). These discs can be a set that was received from HP Support or discs that you created.
NOTE:HP does not include recovery discs in the box with its personal computers as the recovery software comes on the hard drive. You can obtain recovery discs from HP Support, or use Recovery Manager software to create a set of recovery discs yourself. HP recommends creating a set of recovery discs when you receive your computer and storing them in a safe place. Support Sent Recovery Discs can take as long as 4 to 6 hours to complete system recovery, but recovery discs that you create often take less time to complete system recovery. For more information about creating a set of recovery discs, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8) .
  1. Turn on the computer, and then insert the first recovery disc into the drive.
  2. Press and hold the power button to turn off the computer.
  3. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord .
  4. Turn on the computer.
  5. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
  6. Use the up or down arrow key to select the CD/DVD drive. Then press Enter .
    Figure 83: Boot Option Menu
    Image of the Boot Option Menu
    NOTE: More than one CD/DVD drive selection might be available from the list of bootable devices. If so, select one of the CD/DVD selections from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error displays, restart the computer by pressing the power button, then repeat these steps to select another CD/DVD drive. When recovery starts, continue using the steps to complete recovery.
    NOTE:If you cannot select the disc drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot and enabling Legacy Boot on a desktop computer (Windows 8) section in this document.
  7. A window might appear and prompt you to choose whether to run Recovery Manager from the hard disk or from the disc inserted. If this window displays, select Run program from media , and then click Next .
    Figure 84: Select Run program from media
    Image of Run program from media selected
  8. Select an option based on the type of recovery discs you have:
      Click Factory Reset under I need help immediately . If the next screen prompts you to confirm your choice, select Yes , and then click Next . If no confirmation screen displays, continue with the next step.
      Figure 85: Recovery Manager using user-created recovery discs
      Image of Recovery Manager with user created recovery discs
    • Recovery discs received from HP support:
      Select one of the following options, depending on which selection is shown on your screen, and then click Next .
      • Factory Reset - Reset the computer by erasing the entire drive and restoring to the factory setup
      • Reset the computer by erasing the entire drive and restoring to the factory setup
      Figure 86: Recovery Manager using HP-sent recovery discs
      Image of Recovery Manager with HP-sent recovery discs
  9. When System Recovery prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files , and then click Next . Continue to the next step.
    • Figure 87: Recovery Manager: Back up your files first
      Image of file backup options
      1. Select Back up your files first (recommended) , and then click Next .
      2. Select the file types to back up, and then click Next .
        Figure 88: File Backup window
        Image of File Backup window
      3. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next .
        NOTE:If you selected a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure 89: Choose backup location
        Image of choose a backup location
      4. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next .
        Figure 90: File backup media inserted
        Image of file backup media inserted screen
      5. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 91: Creating the backup media
        Image of Creating the backup
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        NOTE: If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
      Figure 92: Data backup complete
      Image of Data backup complete
  10. Click OK in the warnings that appear.
    Figure 93: Disconnect all devices warning
    Image of warning to disconnect all devices
    Figure 94: User data reset warning
    Image of warning that all user data will be lost
  11. Recovery Manager reformats the Windows partition and reinstalls the original software. Insert each recovery disc into the CD/DVD when prompted to do so.
    Figure 95: Factory image restore progress
    Image of Factory image restore progress
  12. After system recovery is complete, remove the disc. If the tray does not eject the disc, press the eject button on the computer case to eject the disc.
    Figure 96: Restoration complete
    Image of Restoration complete
  13. Click Finish to restart the computer.
  14. Depending on which model of computer you have, the computer will either shut off or restart. If the computer shuts off, wait 5 seconds, and then turn on the computer.
    NOTE: If you are using Support Sent Recovery discs sent from HP, it can take more than an hour to complete the recovery process. Do not interrupt the recovery process. The recovery process is complete when the Windows Setup screens appear.
  15. Complete Windows setup when the screens appear.
  16. Once Windows setup has been completed, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  17. Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.
  18. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Perform the following steps to recover the computer using a USB flash drive.
NOTE:For more information about saving a recovery image to a USB flash drive, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8) .
  1. Turn on the computer, and then insert the USB flash drive into a USB port.
  2. Turn off the computer by pressing and holding the power button.
  3. Disconnect all connected devices and cables such as Personal Media Drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, USB recovery flash drive, or power cord .
  4. Turn on the computer.
  5. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
  6. Press F9 to open the Boot Device Options menu.
  7. Use the up or down arrow key to select the recovery USB device. Then press Enter .
    NOTE:If you cannot select the USB flash drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot and enabling Legacy Boot on a Desktop Computer (Windows 8) section in this document.
  8. A window might appear and prompt you to choose whether to run Recovery Manager from the hard disk or from the media inserted. If this window displays, select Run program from media , and then click Next .
    Figure 97: Select Run program from media
    Image of Run program from media
  9. Under I need help immediately , click System Recovery .
    Figure 98: System Recovery
    Image of System Recovery selected
  10. On the next screen, select Yes to confirm that you want to restore your computer to its original factory condition, and then click Next to continue.
    Figure 99: Restore computer verification
    Image of restore computer verification
  11. When System Recovery prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files , and then click Next . Continue to the next step.
    • Figure 100: Recovery Manager: Back up your files first
      Image of file backup options
      1. Select Back up your files first (recommended) , and then click Next .
      2. Select the file types to back up, and then click Next .
        Figure 101: File Backup window
        Image of file Backup window
      3. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next .
        NOTE:If you selected a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure 102: Choose backup location
        Image of  choose a backup location
      4. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next .
        Figure 103: File backup media inserted
        Image of file backup media inserted screen
      5. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 104: Creating the backup media
        Image of Creating the backup
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        NOTE: If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
      Figure 105: Data backup complete
      Image of Data backup complete
  12. Click Next . A message displays warning you that all devices should be disconnected from the PC. Be sure all devices, except the recovery flash drive, are disconnected, and then click OK .
    Figure 106: Disconnect all devices warning
    Image of warning to disconnect all devices
    Figure 107: User data reset warning
    Image of warning that all user data will be lost
  13. Read and respond to the screens as they appear. The restoration progress displays.
    Figure 108: Restoration progress
    Image of restoration in progress
  14. Remove the USB flash drive from the USB port.
  15. Click Finish to restart your computer.
    Figure 109: Restoration complete
    Image of  Restoration complete
  16. Depending on the model of your computer, the computer will either shut off or restart. If the computer shuts off, wait 5 seconds, and then turn on the computer.
  17. Complete Windows setup when the screens appear.
  18. Once Windows setup has been completed, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  19. Before using the computer, update and protect your computer. Reinstall any virus and security software that was installed before the system recovery.
  20. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

Disabling Secure Boot and enabling Legacy Boot on a desktop computer (Windows 8)

In some cases, it may be necessary to disable secure boot in the BIOS in order to start the computer using recovery discs. Follow these steps to disable Secure Boot in the BIOS.
  1. Turn off the computer.
  2. Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the Computer Setup Utility opens.
  3. Use the left and right arrow keys to select the Security menu, then use the up and down arrow keys to select Secure Boot Configuration , and then press Enter .
    Figure 110: Security menu
    Image of the Security menu with Secure Boot Configuration selected
  4. The Secure Boot Configuration warning displays. Press F10 to continue.
    Figure 111: Secure Boot Configuration warning screen
    Image of the Secure Boot Configuration warning screen
  5. Use the up and down arrow keys to select Secure Boot , and then use the left and right arrow keys to change the setting to Disable .
    Figure 112: Secure Boot Configuration
    Image of Secure Boot Configuration
  6. Use the up and down arrow keys to select Legacy Support , and then use the left and right arrow keys to change the setting to Enable .
  7. Press F10 to accept the changes.
  8. Press F10 again, and then press Enter twice to restart the computer.
    Figure 113: Save Changes and Exit
    Image of File menu with Save Changes and Exit selected
  9. As soon as the computer starts, a message appears indicating that the boot mode has changed.
    Figure 114: Boot Mode Change message
    Image of the Boot Mode Change message
  10. Type the four-digit code shown in the message, and then press Enter to confirm the change.
    NOTE:No text field displays for the code. This is expected behavior. When you type the numbers, the code is logged without a text field.
    The computer starts Windows 8.
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