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Performing an HP System Recovery (Windows 8)

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This document pertains to HP and Compaq computers that came with Windows 8 installed.
This document explains how to reset the computer to its original factory state and is divided into sections based on the different ways of performing a system recovery.
In Windows 8, the instructions for resetting a desktop computer to its original state differ from the steps for resetting a notebook computer to its original state. These instructions also differ based on when the computer was manufactured. Make sure you use the instructions for your computer. If you are not sure when your computer was manufactured, you can select your instructions based on the background color of the system recovery windows.
Back up all personal files and read all caution statements before performing a system recovery.
CAUTION: If the computer originally came with Windows Vista or Windows 7 and the computer was upgraded to Windows 8, the recovery process will reinstall the original operating system. You must upgrade to Windows 8 (again) after the system recovery is completed. If the computer originally came with Windows Vista and was upgraded to Windows 8, see Performing an HP System Recovery (Windows Vista) .If the computer originally came with Windows 7 and was upgraded to Windows 8, see Performing an HP System Recovery (Windows 7) .
The complete recovery process can take 4 to 6 hours or more to complete. For best results, the computer should not be connected to the Internet. The computer will restart several times during the process. Do not turn off the power or interrupt the recovery process until the prompt to log in to Windows displays.
NOTE: If you are not using the latest version of Windows 8, some graphics and information in this document may vary. You can get the latest version from the Microsoft Store.

Types of System Recovery (Windows 8)

Your computer might have three types of System Recovery available, or it might have only two. Use the recovery type that resolves your issue without making more changes than necessary.
  • System Recovery: This option reformats the system drive (usually C:), reinstalls the original operating system, and reinstalls all the original hardware drivers and software.
    WARNING:If the size of the OS partition (usually C:) was reduced below a minimum size requirement, other user-created partitions will be removed and stored data will be destroyed.
  • Factory Reset: Factory Reset removes all partitions, reformats the entire hard drive, reinstalls the original operating system, and reinstalls all the original hardware drivers and software. This option also recreates the required Recovery partition (usually D:) and UEFI partition (usually E:) and reinstalls the required software.
    The Factory Reset option returns all of the computer's software to the condition it was in at the time of purchase. All user changes or additions are removed.
  • Minimized Image Recovery: Available on many of HP's notebook computers, the Minimized Image Recovery removes all partitions, reformats the entire hard drive, reinstalls the original operating system and hardware drivers, and reinstalls HP essential software (such as HP Support Assistant and HP Recovery Manager). Minimized Image Recovery does not reinstall the trial applications and games.
If you want your computer to return to a previous state, use system recovery to accomplish such things as:
  • Reformat the system drive
  • Reinstall the original operating system
  • Reinstall original hardware drivers and software
Learn how to perform a recovery on your HP Notebook computer with Windows 8 using one of the following methods:
  • Recovery when Windows 8 opens correctly
  • Recovery when Windows 8 does not open correctly
  • Recovery using recovery media, such as discs or a USB flash drive
Back up all personal files and read all caution statements before performing a system recovery.
If Windows 8 opens correctly, perform the following steps to start a system recovery from the Windows 8 Start screen.
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  3. Turn on the computer.
  4. From the Start screen, type recovery manager to open the Search charm, and then select HP Recovery Manager from the search results.
    If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes.
  5. Under Help, click HP Recovery Environment.
    Figure 1: Recovery Manager Main screen
    Image: Recovery Manager Main screen
  6. Recovery Manager asks you if you want to reboot and enter the recovery environment. Click OK.
    The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Recovery Manager screen displays.
    Figure 2: Confirm System Recovery
    Image: Confirm System Recovery
  7. Under Help, click Minimized Image Recovery.
    Figure 3: HP Recovery Manager main screen
    Image: Recovery Manager main screen
  8. When Recovery Manager prompts you to back up your files, select a backup option:
    • If you have already backed up personal files, or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
      1. Select Back up your files first (recommended), and then click Next.
        Figure 4: Back up your files first
        Image: Back up your files first
      2. Select the method you want to use to choose files to back up:
        • If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
        • If you want to select individual files to back up, select User Selection, and then click Next.
        Figure 5: Auto Selection
        Image: Auto Selection
      3. Depending on the method you selected, follow one of these steps:
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        Figure 9: Choose a location to save the backup
        Image: Choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next again to confirm the backup.
        Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 10: Backup progress
        Image: Backup progress
        Figure 11: Creating the backup
        Image: Creating the backup
        Figure 12: Copying the backup
        Image: Copying the backup
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        Figure 13: Backup complete
        Image: Backup complete
  9. The HP Recovery Manager Welcome screen displays. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
  10. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  11. Select Recover without backing up your files, and then click Next to continue.
    Figure 14: Recover without backing up your files
    Image: Recover without backing up your files
    HP Recovery Manager prepares the computer for recovery.
    NOTE:This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.
    Figure 15: Recovery preparation
    Image:  Recovery preparation
  12. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process.
    The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
    Figure 16: Recovery preparation complete
    Image of Recovery Preparation is complete
  13. Recovery Manager reformats the Windows partition and reinstalls the original software.
  14. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure 17: Recovery complete
    Image: Recovery is complete
  15. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  16. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  17. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
If Windows 8 does not open correctly, perform the following steps to recover the computer:
NOTE:If the recovery partition on the hard disk drive is not functioning correctly, this method does not work and an error message displays. If an error message indicates that System Recovery cannot be run from the startup screen, a set of recovery discs or a recovery USB flash drive is needed to perform a system recovery. Follow the instructions listed in one of the following sections, depending on the recovery media available: Recovery from recovery discs (Windows 8) or Recovery from a USB flash drive (Windows 8) .
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  3. Turn on the computer and repeatedly press the F11 key, about once every second, until the Choose your keyboard layout screen displays, and then follow these instructions:
    1. Click to select the keyboard layout.
    2. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Choose an Option screen displays. Click Troubleshoot.
      Figure 18: Choose an option screen
      Image of the Choose an option screen with Troubleshoot selected
    3. On the Troubleshoot screen, click Recovery Manager.
      Figure 19: Troubleshoot screen
      Image of the Troubleshoot screen with Recovery Manager selected
    4. On the operating system selection screen, select your operating system.
      Recovery Manager opens.
      Figure 20: OS selection screen
      Image: OS selection screen with Windows 8 selected
  4. Under Help, click Minimized Image Recovery.
    Figure 21: HP Recovery Manager main screen
    Image: Recovery Manager main screen
  5. When Recovery Manager prompts you to back up your files, select a backup option:
      Figure 22: Backup options
      Image: Back up your files first (recommended) selected
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the method you want to use to choose files to back up:
        • If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
        • If you want to select individual files to back up, select User Selection, and then click Next.
        Figure 23: Auto Selection
        Image: Auto Selection
      3. Depending on the method you selected, follow one of these steps:
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        Figure 27: Choose a location to save the backup
        Image: Choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next.
      6. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 28: Backup progress
        Image: Backup progress
        Figure 29: Creating the backup
        Image: Creating the backup
        Figure 30: Copying the backup
        Image: Copying the backup
      7. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        Figure 31: Backup complete
        Image: Backup complete
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
  6. The HP Recovery Manager Welcome screen displays. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
  7. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  8. Select Recover without backing up your files, and then click Next to continue.
    Figure 32: Recover without backing up your files
    Image: Recover without backing up your files
    HP Recovery Manager prepares the computer for recovery.
    NOTE:This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.
    Figure 33: Recovery preparation
    Image:  Recovery preparation
  9. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process.
    The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
    Figure 34: Recovery preparation complete
    Image of Recovery Preparation is complete
  10. Recovery Manager reformats the Windows partition and reinstalls the original software.
  11. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure 35: Recovery complete
    Image of Recovery is complete
  12. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  13. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  14. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Perform the following steps to recover the computer using a set of recovery discs (either CDs or DVDs). These discs can be a set that was received from HP Support or discs that you created.
NOTE:HP does not include recovery discs in the box with its personal computers as the recovery software comes on the hard drive. You can obtain recovery discs from HP Support or use Recovery Manager software to create a set of recovery discs yourself. HP recommends creating a set of recovery discs when you receive your computer and storing them in a safe place. Support Sent Recovery Discs can take as long as 4 to 6 hours to complete system recovery, but recovery discs that you create often take less time to complete system recovery. For more information about creating a set of recovery discs, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8) .
  1. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  2. Insert the first recovery CD, and then turn off the computer.
  3. With the computer off, press and hold the power button to turn on the computer.
  4. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
    Figure 36: Startup Menu
    Image of the Startup Menu
  5. Press F9 to open the Boot Device Options menu.
  6. Use the up or down arrow key to select the CD/DVD drive, and then press Enter.
    Figure 37: Boot Option Menu
    Image of the Boot Option Menu
    NOTE: More than one CD/DVD drive selection might be available from the list of bootable devices. If so, select one of the CD/DVD selections from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error displays, restart the computer by pressing the power button, and then repeat these steps to select another CD/DVD drive. When recovery starts, continue using the steps to complete recovery.
    NOTE:If you cannot select the disc drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot on a notebook computer (Windows 8) section in this document.
  7. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the disc inserted. If this window displays, select Run program from media, and then click Next.
    HP Recovery Manager opens.
    Figure 38: Select Run program from media
    Image of Run program from media selected
  8. Under Help, click Minimized Image Recovery.
    Figure 39: HP Recovery Manager main screen
    Image of  Recovery Manager main screen with Minimized Image Recovery selected
  9. When Recovery Manager prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
    • Figure 40: Back up your files first
      Image: Back up your files first
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the method you want to use to choose files to back up:
        • If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
        • If you want to select individual files to back up, select User Selection, and then click Next.
        Figure 41: Auto Selection
        Image: Auto Selection
      3. Depending on the method you selected, follow one of these steps:
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        Figure 45: Choose a location to save the backup
        Image: Choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next.
        Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 46: File Backup is ready
        Image: File Backup is ready
        Figure 47: Creating the backup
        Image: Creating the backup
        Figure 48: Copy the backup
        Image: Copy the backup
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        Figure 49: Backup complete
        Image: Backup complete
  10. HP Recovery Manager prepares the computer for recovery.
    NOTE:This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.
    Figure 50: Recovery preparation
    Image: Recovery preparation
  11. Recovery Manager reformats the Windows partition and reinstalls the original software. Insert each recovery disc into the CD/DVD when prompted to do so.
    Figure 51: Insert the next recovery disc
    Image: Insert the next recovery disc
  12. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process.
    The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
    Figure 52: Recovery preparation complete
    Image of  Recovery Preparation is complete
  13. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  14. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  15. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Perform the following steps to recover the computer using a USB flash drive.
NOTE:The process for recovering the computer using a USB flash drive is very similar to the process for recovering the computer from recovery discs. You can use the instructions in the Recovery from recovery discs (Windows 8) section for clarification on the process for recovering the computer using a USB flash drive.
NOTE:For more information about saving a recovery image to a USB flash drive, see the HP support document Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8) for notebooks made 2013 or older (black background or go to the section Create recovery media on a USB Flash Drive for notebooks 2014 and newer (white background).
  1. Turn off the computer by pressing and holding the power button.
  2. Disconnect all connected devices and cables such as Personal Media Drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, USB recovery flash drive, or power cord.
  3. Insert the USB flash drive into a USB port, and then turn on the computer.
  4. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
    Figure 53: Startup Menu
    Image of Startup Menu
  5. Press F9 to open the Boot Device Options menu.
  6. Use the up or down arrow key to select the USB flash drive, and then press Enter.
    NOTE:If you cannot select the USB flash drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot on a notebook computer (Windows 8) section in this document.
  7. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the USB drive inserted. If this window displays, select Run program from media, and then click Next.
    Figure 54: Select Run program from media
    Image of Run program from media selected
  8. Follow the on-screen instructions to back up your data and recover your computer.
  9. Once the recovery and setup are complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  10. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  11. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
If you have not done so already, follow these steps to create a backup of your files on a USB flash drive.
NOTE:The maximum size of USB flash is 32 GB. If you use a USB flash drive that is larger than 32 GB, the rest of the space cannot be used after the recovery media is made.
  1. Select Back up your files first (recommended), and then click Next.
  2. Select the method you want to use to choose files to back up:
    • If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
    • If you want to select individual files to back up, select User Selection, and then click Next.
    Figure 55: Auto Selection
    Image: Auto Selection
  3. Depending on the method you selected, follow one of these steps:
  4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
    Figure 59: Choose a location to save the backup
    Image of choose a location to save the backup
  5. The computer prompts you to insert a blank USB flash drive. Insert the media into the computer, and then click Next.
    Recovery Manager displays the progress in backing up and burning the files to the backup media.
  6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Finish to continue the recovery process.
    Figure 60: Backup complete
    Image of  backup complete

Disabling Secure Boot on a notebook computer (Windows 8)

In some cases, it might be necessary to disable secure boot in the BIOS in order to start the computer using recovery discs. Follow these steps to disable Secure Boot in the BIOS.
  1. Use one of the following methods to open the Computer Setup Utility.
    • Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the Computer Setup Utility opens.
    • Turn on the computer and immediately press the Escape key repeatedly, about once every second, until the Startup menu opens. Then press F10.
    To navigate the menus, choose menu screens by pressing the left or right arrow keys. Use the up or down arrow keys to move through the list of items on the menu screen. Press the Enter key to select an item and open a submenu. Then use the left and right arrow keys to modify the settings. Press the F10 key to save the changes and exit from a submenu, or press the Esc key to exit from a submenu without saving the changes.
  2. Use the right arrow key to choose the System Configuration menu, use the down arrow key to select Boot Options, and then press Enter.
    Figure 61: System Configuration menu
    Image of the System Configuration menu
    Figure 62: Boot Options menu
    Image of the Boot Options menu
  3. Use the down arrow key to select Secure Boot, press the Enter key, and then use the down arrow key to modify the setting to Disable.
  4. Press F10 to accept the changes and exit or use the left arrow key to select Exit, use the down arrow key to select Exit Saving Changes, and then press Enter to select Yes.
  5. The Computer Setup Utility closes and the computer restarts. When the computer has restarted, the Operating System Boot Mode Change screen displays, prompting you to confirm the Boot Options change. Type the code shown on the screen, and then press Enter to confirm the change.
  6. Use the left arrow key to select the File menu, use the down arrow key to select Save Changes and Exit, and then press Enter to select Yes.
  7. The Computer Setup Utility closes and the computer restarts. When the computer has restarted, use the power button to turn the computer off.
If you want your computer to get to a previous state, use system recovery to accomplish such things as:
  • Reformat the system drive
  • Reinstall the original operating system
  • Reinstall original hardware drivers and software
Learn how to perform a recovery on your HP Notebook computer with Windows 8 using one of the following methods:
  • Recovery when Windows 8 opens correctly.
  • Recovery when Windows 8 does not open correctly.
  • Recovery using recovery media, such as discs or a USB flash drive.
Back up all personal files and read all caution statements before performing a system recovery.

View a video on performing an HP System Recovery on an HP notebook in Windows 8

(in English)
If Windows 8 opens correctly, perform the following steps to start a system recovery from the Windows 8 Start screen.
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  3. Turn on the computer.
  4. From the Start screen, type recovery manager to open the Search charm, and then select HP Recovery Manager from the search results.
    If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes.
  5. Under I need immediate help, click Windows Recovery Environment.
    Figure 63: Windows Recovery Environment
    Image of   Recovery Manager main screen with Windows Recovery Environment selected
  6. Recovery Manager asks you if you want to reboot and enter the recovery environment. Click OK.
    Figure 64: Confirm System Recovery
    Image of confirming choice to enter Recovery environment
  7. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Choose an Option screen displays. Click Troubleshoot.
    Figure 65: Choose an option menu
    Image of the Choose an option menu with Troubleshoot selected
  8. On the Troubleshoot screen, click Recovery Manager.
    Figure 66: Troubleshoot screen
    Image of the Troubleshoot screen with Recovery Manager selected
  9. On the operating system selection screen, select your operating system.
    Recovery Manager opens.
  10. Under I need immediate help, click Minimized Image Recovery.
    Figure 67: HP Recovery Manager main screen
    Image of Recovery Manager main screen with Minimized Image Recovery selected
  11. When Recovery Manager prompts you to back up your files, select a backup option:
    • If you have already backed up personal files, or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
    • Figure 68: Backup options
      Image of backup options
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the method you want to use to choose files to back up:
        • If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
        • If you want to select individual files to back up, select User Selection, and then click Next.
        Figure 69: Select a backup method
        Image of select a backup method
      3. Depending on the method you selected, follow one of these steps:
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        Figure 73: Choose a location to save the backup
        Image of choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next.
        Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 74: Backup progress
        Image of backup progress
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        Figure 75: Backup complete
        Image of  backup complete
  12. The HP Recovery Manager Welcome screen displays. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
  13. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  14. Click Next to continue.
    Figure 76: HP Recovery Manager Welcome screen
    Image of HP Recovery Manager Welcome screen
    HP Recovery Manager prepares the computer for recovery.
    NOTE:This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.
    Figure 77: Recovery preparation
    Image of  recovery preparation
  15. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
    Figure 78: Recovery preparation complete
    Image of Recovery Preparation is complete
  16. Recovery Manager reformats the Windows partition and reinstalls the original software.
  17. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure 79: Recovery complete
    Image of Recovery is complete
  18. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  19. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  20. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
If Windows 8 does not open correctly, perform the following steps to recover the computer:
NOTE:If the recovery partition on the hard disk drive is not functioning correctly, this method does not work and an error message displays. If an error message indicates that System Recovery cannot be run from the startup screen, a set of recovery discs or a recovery USB flash drive is needed to perform a system recovery. Follow the instructions listed in one of the following sections, depending on the recovery media available: Recovery from recovery discs (Windows 8) or Recovery from a USB flash drive (Windows 8) .
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  3. Turn on the computer and repeatedly press the F11 key, about once every second, until the Choose your keyboard layout screen displays, and then follow these instructions:
    1. Click to select the keyboard layout.
    2. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Choose an Option screen displays. Click Troubleshoot.
      Figure 80: Choose an option screen
      Image of the Choose an option screen with Troubleshoot selected
    3. On the Troubleshoot screen, click Recovery Manager.
      Figure 81: Troubleshoot screen
      Image of the Troubleshoot screen with Recovery Manager selected
    4. On the operating system selection screen, select your operating system.
      Recovery Manager opens.
      Figure 82: OS selection screen
      Image of OS selection screen with Windows 8 selected
  4. Under I need immediate help, click Minimized Image Recovery.
    Figure 83: HP Recovery Manager main screen
    Image of Recovery Manager main screen with Minimized Image Recovery selected
  5. When Recovery Manager prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
    • Figure 84: Backup options
      Image of Back up your files first (recommended) selected
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the method you want to use to choose files to back up:
        • If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
        • If you want to select individual files to back up, select User Selection, and then click Next.
        Figure 85: Select a backup method
        Image of  select a backup method
      3. Depending on the method you selected, follow one of these steps:
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        Figure 89: Choose a location to save the backup
        Image of choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next.
      6. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 90: Backup progress
        Image of backup progress
      7. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        Figure 91: Backup complete
        Image of backup complete
  6. The HP Recovery Manager Welcome screen displays. Read the on-screen information, and then disconnect any connected devices and cables, such as Personal Media Drives, USB drives, printers, and faxes.
  7. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  8. Click Next to continue.
    Figure 92: HP Recovery Manager Welcome screen
    Image of Recovery Manager Welcome screen
    HP Recovery Manager prepares the computer for recovery.
    NOTE:This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.
    Figure 93: Recovery preparation
    Image of recovery preparation
  9. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process. The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
    Figure 94: Recovery preparation complete
    Image of Recovery Preparation is complete
  10. Recovery Manager reformats the Windows partition and reinstalls the original software.
  11. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure 95: Recovery complete
    Image of Recovery is complete
  12. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  13. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  14. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Perform the following steps to recover the computer using a USB flash drive.
NOTE:The process for recovering the computer using a USB flash drive is very similar to the process for recovering the computer from recovery discs. You can use the instructions in the Recovery from recovery discs (Windows 8) section for clarification on the process for recovering the computer using a USB flash drive.
NOTE:For more information about saving a recovery image to a USB flash drive, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8) .
  1. Turn on the computer, and insert the USB flash drive into a USB port.
  2. Turn off the computer by pressing and holding the power button.
  3. Disconnect all connected devices and cables such as Personal Media Drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, USB recovery flash drive, or power cord.
  4. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
    Figure 96: Startup Menu
    Image of Startup Menu
  5. Press F9 to open the Boot Device Options menu.
  6. Use the up or down arrow key to select the USB flash drive, and then press Enter.
    NOTE:If you cannot select the USB flash drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot on a notebook computer (Windows 8) section in this document.
  7. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the USB drive inserted. If this window displays, select Run program from media, and then click Next.
    Figure 97: Select Run program from media
    Image of Run program from media selected
  8. Follow the on-screen instructions to back up your data and recover your computer.
  9. Once the recovery and setup are complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  10. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  11. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Perform the following steps to recover the computer using a set of recovery discs (either CDs or DVDs). These discs can be a set that was received from HP Support or discs that you created.
NOTE:HP does not include recovery discs in the box with its personal computers as the recovery software comes on the hard drive. You can obtain recovery discs from HP Support or use Recovery Manager software to create a set of recovery discs yourself. HP recommends creating a set of recovery discs when you receive your computer and storing them in a safe place. Support Sent Recovery Discs can take as long as 4 to 6 hours to complete system recovery, but recovery discs that you create often take less time to complete system recovery. For more information about creating a set of recovery discs, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8) .
  1. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  2. With the computer off, press and hold the power button to turn on the computer.
  3. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
    Figure 98: Startup Menu
    Image of the Startup Menu
  4. Press F9 to open the Boot Device Options menu.
  5. Use the up or down arrow key to select the CD/DVD drive, and then press Enter.
    Figure 99: Boot Option Menu
    Image of the Boot Option Menu
    NOTE: More than one CD/DVD drive selection might be available from the list of bootable devices. If so, select one of the CD/DVD selections from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error displays, restart the computer by pressing the power button, and then repeat these steps to select another CD/DVD drive. When recovery starts, continue using the steps to complete recovery.
    NOTE:If you cannot select the disc drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot on a notebook computer (Windows 8) section in this document.
  6. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the disc inserted. If this window displays, select Run program from media, and then click Next.
    HP Recovery Manager opens.
    Figure 100: Select Run program from media
    Image of Run program from media selected
  7. Under I need immediate help, click Minimized Image Recovery.
    Figure 101: HP Recovery Manager main screen
    Image of  Recovery Manager main screen with Minimized Image Recovery selected
  8. When Recovery Manager prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
    • Figure 102: Backup options
      Image of backup options
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the method you want to use to choose files to back up:
        • If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
        • If you want to select individual files to back up, select User Selection, and then click Next.
        Figure 103: Select a backup method
        Image of select a backup method
      3. Depending on the method you selected, follow one of these steps:
      4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        Figure 107: Choose a location to save the backup
        Image of  choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next.
      6. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 108: Backup progress
        Image of backup progress
      7. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        Figure 109: Backup complete
        Image of backup complete
  9. HP Recovery Manager prepares the computer for recovery.
    NOTE:This process can take as long as 30 to 45 minutes. Do not interrupt HP Recovery Manager during the recovery process.
    Figure 110: Recovery preparation
    Image of recovery preparation
  10. Recovery Manager reformats the Windows partition and reinstalls the original software. Insert each recovery disc into the CD/DVD when prompted to do so.
    Figure 111: Insert the next recovery disc
    Image of insert the next recovery disc
  11. When recovery preparation is complete, click Continue to proceed to the installation phase of the recovery process.
    The computer restarts several times during the recovery. This is normal. Do not close, shut down, or disconnect the computer while HP Recovery runs.
    Figure 112: Recovery preparation complete
    Image of  Recovery Preparation is complete
  12. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  13. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  14. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.

Disabling Secure Boot on a notebook computer (Windows 8)

In some cases, it might be necessary to disable secure boot in the BIOS in order to start the computer using recovery discs. Follow these steps to disable Secure Boot in the BIOS.
  1. Use one of the following methods to open the Computer Setup Utility.
    • Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the Computer Setup Utility opens.
    • Turn on the computer and immediately press the Escape key repeatedly, about once every second, until the Startup menu opens. Then press F10.
    To navigate the menus, choose menu screens by pressing the left or right arrow keys. Use the up or down arrow keys to move through the list of items on the menu screen. Press the Enter key to select an item and open a submenu. Then use the left and right arrow keys to modify the settings. Press the F10 key to save the changes and exit from a submenu, or press the Esc key to exit from a submenu without saving the changes.
  2. Use the right arrow key to choose the System Configuration menu, use the down arrow key to select Boot Options, and then press Enter.
    Figure 113: System Configuration menu
    Image of the System Configuration menu
    Figure 114: Boot Options menu
    Image of the Boot Options menu
  3. Use the down arrow key to select Secure Boot, press the Enter key, and then use the down arrow key to modify the setting to Disable.
  4. Press F10 to accept the changes and exit or use the left arrow key to select the Exit, use the down arrow key to select Exit Saving Changes. and then press Enter to select Yes.
  5. The Computer Setup Utility closes and the computer restarts. When the computer has restarted, the Operating System Boot Mode Change screen displays, prompting you to confirm the Boot Options change. Type the code shown on the screen, and then press Enter to confirm the change.
  6. Use the left arrow key to select the File menu, use the down arrow key to select Save Changes and Exit, and then press Enter to select Yes.
  7. The Computer Setup Utility closes and the computer restarts. When the computer has restarted, use the power button to turn the computer off.
If you want your computer to get to a previous state, use system recovery to accomplish such things as:
  • Reformat the system drive
  • Reinstall the original operating system
  • Reinstall original hardware drivers and software
Learn how to perform a recovery on your HP Desktop computer with Windows 8 using one of the following methods:
  • Recovery when Windows 8 opens correctly.
  • Recovery when Windows 8 does not open correctly.
  • Recovery using recovery media, such as discs or a USB flash drive.
Back up all personal files and read all caution statements before performing a system recovery.
If Windows 8 opens correctly, perform the following steps to start a system recovery from the Windows 8 Start screen.
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  3. Turn on the computer.
  4. Move your mouse to the upper right corner of the screen, click Search, and then type recovery.
  5. In the search results on the left side of the screen, click Recovery Manager.
    If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes.
  6. Under Help, click HP Recovery Environment.
    Figure 115: Recovery Manager Main screen
    Image: Recovery Manager Main screen
  7. The Recovery Manager asks if you want to restore the computer to its original factory shipped condition. Select Yes, and then click Next.
    Figure 116: Recovery Manager confirmation screen
    Image of Recovery Manager confirmation screen
  8. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Recovery Manager window displays.
    NOTE:If the recovery partition on the hard disk drive is not functioning correctly, a set of recovery discs is needed to run a system recovery. Follow the instructions listed in the section Recovery from recovery discs (Windows 8) .
  9. showhide
    Recovery Manager opens. If you have already backed up personal files or you do not want to back up personal files, select System Recovery.
      If you want to back up your personal files, follow these steps to create a backup.
      1. Select Back up your files first (recommended), and then click Next.
        Figure 117: Back up your files first
        Image: Back up your files first
      2. Select the file types to back up, and then click Next.
        Figure 118: File backup
        Image: File backup
      3. Recovery Manager scans the computer for files and creates the backup files.
        Figure 119: Scanning
        Image: Scanning
      4. Select the storage device to save the backup, and then click Next.
        NOTE:If you select a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure 120: Choose a location to save the backup
        Image: Choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc, or a USB flash drive. Insert the media into the computer, and then click Next.
        Figure 121: File backup media inserted
        Image: File backup media inserted screen
      6. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 122: Creating the backup media
        Image: Creating the backup media
      7. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Finish to continue the recovery process.
        NOTE: If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
        Figure 123: Backup complete
        Image:  Backup complete
      8. Continue to the next section to perform a system recovery.
    Figure 124: System Recovery
    Image: System Recovery
  10. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure 125: Restoration complete
    Image: Restoration complete
  11. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  12. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  13. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
If Windows 8 does not open correctly, perform the following steps to recover the computer:
NOTE:If the recovery partition on the hard disk drive is not functioning correctly, this method does not work and an error message displays. If an error message indicates that System Recovery cannot be run from the startup screen, a set of recovery discs or a recovery USB flash drive is needed to perform a system recovery. Follow the instructions listed in one of the following sections, depending on the recovery media available: Recovery from recovery discs (Windows 8) or Recovery from a USB flash drive (Windows 8) .
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  3. Turn on the computer and repeatedly press the F11 key, about once every second, until the first screen displays, and then follow these instructions:
    1. Click to select language.
    2. Click to select the keyboard layout.
    3. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Choose an Option screen displays. Click Troubleshoot.
      Figure 126: Choose an option menu
      Image of the Choose an option screen with Troubleshoot selected
    4. On the Troubleshoot screen, click Recovery Manager. Recovery Manager opens.
      Figure 127: Troubleshoot screen
      Image of the Troubleshoot screen with Recovery Manager selected
    5. On the OS selection screen, click your operating system. Recovery Manager opens.
  4. Recovery Manager opens. If you have already backed up personal files or you do not want to back up personal files, select System Recovery.
      If you want to back up your personal files, follow these steps to create a backup.
      1. Select Back up your files first (recommended), and then click Next.
        Figure 128: Back up your files first
        Image: Back up your files first
      2. Select the file types to back up, and then click Next.
        Figure 129: File backup
        Image: File backup
      3. Recovery Manager scans the computer for files and creates the backup files.
        Figure 130: Scanning
        Image: Scanning
      4. Select the storage device to save the backup, and then click Next.
        NOTE:If you select a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure 131: Choose a location to save the backup
        Image: Choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc, or a USB flash drive. Insert the media into the computer, and then click Next.
        Figure 132: File backup media inserted
        Image: File backup media inserted screen
      6. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 133: Creating the backup media
        Image: Creating the backup media
      7. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        NOTE: If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
        Figure 134: Backup complete
        Image:  Backup complete
      8. Continue to the next option to perform a system recovery.
    Figure 135: System Recovery
    Image: System Recovery
  5. Recovery Manager reformats the Windows partition and reinstalls the original software.
  6. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure 136: Restoration complete
    Image: Restoration complete
  7. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  8. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  9. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Perform the following steps to recover the computer using a set of recovery discs (either CDs or DVDs). These discs can be a set that was received from HP Support or discs that you created.
NOTE:HP does not include recovery discs in the box with its personal computers as the recovery software comes on the hard drive. You can obtain recovery discs from HP Support, or use Recovery Manager software to create a set of recovery discs yourself. HP recommends creating a set of recovery discs when you receive your computer and storing them in a safe place. Support Sent Recovery Discs can take as long as 4 to 6 hours to complete system recovery, but recovery discs that you create often take less time to complete system recovery. For more information about creating a set of recovery discs, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8) .
  1. Turn on the computer, and then insert the first recovery disc into the drive.
  2. Press and hold the power button to turn off the computer.
  3. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  4. Insert the recovery CD, and then turn on the computer.
  5. Turn on the computer.
  6. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
  7. Press F9 to open the Boot Device Options menu.
  8. Use the up or down arrow key to select the CD/DVD drive. Then press Enter.
    Figure 137: Boot Option Menu
    Image: Boot Option Menu
    NOTE: More than one CD/DVD drive selection might be available from the list of bootable devices. If so, select one of the CD/DVD selections from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error displays, restart the computer by pressing the power button, then repeat these steps to select another CD/DVD drive. When recovery starts, continue using the steps to complete recovery.
    NOTE:If you cannot select the disc drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot and enabling Legacy Boot on a desktop computer (Windows 8) section in this document.
  9. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the disc inserted. If this window displays, select Run program from media, and then click Next.
    Figure 138: Select Run program from media
    Image of Run program from media selected
  10. Select an option based on the type of recovery discs you have:
      Click Factory Reset under I need help immediately. If the next screen prompts you to confirm your choice, select Yes, and then click Next. If no confirmation screen displays, continue with the next step.
      Figure 139: Recovery Manager using user-created recovery discs
      Image of Recovery Manager with user created recovery discs
    • Recovery discs received from HP support:
      Select one of the following options, depending on which selection is shown on your screen, and then click Next.
      • Factory Reset - Reset the computer by erasing the entire drive and restoring to the factory setup
      • Reset the computer by erasing the entire drive and restoring to the factory setup
  11. When System Recovery prompts you to back up your files, select a backup option:
  12. Recovery Manager opens. If you have already backed up personal files or you do not want to back up personal files, select System Recovery.
      If you want to back up your personal files, follow these steps to create a backup.
      1. Select Back up your files first (recommended), and then click Next.
        Figure 140: Back up your files first
        Image: Back up your files first
      2. Select the file types to back up, and then click Next.
        Figure 141: File backup
        Image: File backup
      3. Recovery Manager scans the computer for files and creates the backup files.
        Figure 142: Scanning
        Image: Scanning
      4. Select the storage device to save the backup, and then click Next.
        NOTE:If you select a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure 143: Choose a location to save the backup
        Image: Choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc, or a USB flash drive. Insert the media into the computer, and then click Next.
        Figure 144: File backup media inserted
        Image: File backup media inserted screen
      6. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 145: Creating the backup media
        Image: Creating the backup media
      7. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        NOTE: If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
        Figure 146: Backup complete
        Image: Backup complete
      8. Continue to the next option to perform a system recovery.
    Figure 147: System Recovery
    Image: System Recovery
  13. Recovery Manager reformats the Windows partition and reinstalls the original software. Insert each recovery disc into the CD/DVD when prompted to do so.
  14. After system recovery is complete, remove the disc. If the tray does not eject the disc, press the eject button on the computer case to eject the disc.
    Figure 148: Restoration complete
    Image: Restoration complete
  15. Click Finish to restart the computer.
  16. Depending on which model of computer you have, the computer will either shut off or restart. If the computer shuts off, wait 5 seconds, and then turn on the computer.
    NOTE: If you are using Support Sent Recovery discs sent from HP, it can take more than an hour to complete the recovery process. Do not interrupt the recovery process. The recovery process is complete when the Windows Setup screens display.
  17. Complete Windows setup when the screens display.
  18. Once Windows setup has been completed, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  19. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  20. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Perform the following steps to recover the computer using a USB flash drive.
NOTE:For more information about saving a recovery image to a USB flash drive, see the HP support document Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8) for desktops made 2013 or older (black background or go to the section Create recovery media on a USB Flash Drive for desktops 2014 and newer (White background).
  1. Turn on the computer, and then insert the USB flash drive into a USB port.
  2. Turn off the computer by pressing and holding the power button.
  3. Disconnect all connected devices and cables such as Personal Media Drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, USB recovery flash drive, or power cord.
  4. Insert the USB flash drive, and then turn on the computer.
  5. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
  6. Press F9 to open the Boot Device Options menu.
  7. Use the up or down arrow key to select the recovery USB device. Then press Enter.
    NOTE:If you cannot select the USB flash drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot and enabling Legacy Boot on a Desktop Computer (Windows 8) section in this document.
  8. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the media inserted. If this window displays, select Run program from media, and then click Next.
    Figure 149: Select Run program from media
    Image of Run program from media selected
  9. Under Help, click System Recovery.
    Figure 150: System Recovery
    Image of System Recovery selected
  10. On the next screen, select Yes to confirm that you want to restore your computer to its original factory condition, and then click Next to continue.
    Figure 151: Restore computer verification
    Image of restore computer verification
  11. Recovery Manager opens. If you have already backed up personal files or you do not want to back up personal files, select System Recovery.
      If you want to back up your personal files, follow these steps to create a backup.
      1. Select Back up your files first (recommended), and then click Next.
        Figure 152: Back up your files first
        Image: Back up your files first
      2. Select the file types to back up, and then click Next.
        Figure 153: File backup
        Image: File backup
      3. Recovery Manager scans the computer for files and creates the backup files.
        Figure 154: Creating the backup
        Image: Creating the backup
      4. Select the storage device to save the backup, and then click Next.
        NOTE:If you select a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure 155: Choose a location to save the backup
        Image: Choose a location to save the backup
      5. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc, or a USB flash drive. Insert the media into the computer, and then click Next.
        Figure 156: File backup media inserted
        Image: File backup media inserted screen
      6. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 157: Creating the backup media
        Image: Creating the backup media
      7. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        NOTE: If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
        Figure 158: Backup complete
        Image:  Backup complete
      8. Continue to the next option to perform a system recovery.
    Figure 159: System Recovery
    Image: System Recovery
  12. Read and respond to the screens as they display. The restoration progress displays.
  13. Remove the USB flash drive from the USB port.
  14. Click Finish to restart your computer.
    Figure 160: Restoration complete
    Image: Restoration complete
  15. Depending on the model of your computer, the computer will either shut off or restart. If the computer shuts off, wait 5 seconds, and then turn on the computer.
  16. Complete Windows setup when the screens display.
  17. Once Windows setup has been completed, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  18. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  19. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
If you have not done so already, follow these steps to create recovery media with a USB flash drive.
NOTE:The USB Flash Drive must be able to hold the amount displayed on screen (32 GB maximum) of data.
  1. Select Back up your files first (recommended), and then click Next.
  2. Select the method you want to use to choose files to back up:
    • If you want to identify the categories of files to back up, select Auto Selection. This option allows you to select the file type to back up instead of selecting the individual files to back up. For example, you can choose to back up all picture files, all document files, and all video files.
    • If you want to select individual files to back up, select User Selection, and then click Next.
    Figure 161: Auto Selection
    Image: Auto Selection
  3. Depending on the method you selected, follow one of these steps:
  4. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
    Figure 165: Choose a location to save the backup
    Image: Choose a location to save the backup
  5. The computer prompts you to insert a blank USB flash drive. Insert the media into the computer, and then click Next.
    Recovery Manager displays the progress in backing up and burning the files to the backup media.
  6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Finish to continue the recovery process.
    Figure 166: Backup complete
    Image of  backup complete
In some cases, it might be necessary to disable secure boot in the BIOS in order to start the computer using recovery discs. Follow these steps to disable Secure Boot in the BIOS.
  1. Turn off the computer.
  2. Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the Computer Setup Utility opens.
  3. Use the left and right arrow keys to select the Security menu, then use the up and down arrow keys to select Secure Boot Configuration, and then press Enter.
    Figure 167: Security menu
    Image: Security menu
  4. The Secure Boot Configuration warning displays. Press F10 to continue.
    Figure 168: Secure Boot Configuration warning screen
    Image of the Secure Boot Configuration warning screen
  5. Use the up and down arrow keys to select Secure Boot, and then use the left and right arrow keys to change the setting to Disable.
    Figure 169: Secure Boot Configuration
    Image: Secure Boot Configuration
  6. Use the up and down arrow keys to select Legacy Support, and then use the left and right arrow keys to change the setting to Enable.
  7. Press F10 to accept the changes.
  8. Press F10 again, and then press Enter twice to restart the computer.
    Figure 170: Save Changes and Exit
    Image of File menu with Save Changes and Exit selected
  9. As soon as the computer starts, a message displays indicating that the boot mode has changed.
    Figure 171: Boot Mode Change message
    Image: Boot Mode Change message
  10. Type the four-digit code shown in the message, and then press Enter to confirm the change.
    NOTE:No text field displays for the code. This is expected behavior. When you type the numbers, the code is logged without a text field.
    The computer starts Windows 8.
If you want your computer to get to a previous state, use system recovery to accomplish such things as:
  • Reformat the system drive
  • Reinstall the original operating system
  • Reinstall original hardware drivers and software
Learn how to perform a recovery on your HP Desktop computer with Windows 8 using one of the following methods:
  • Recovery when Windows 8 opens correctly.
  • Recovery when Windows 8 does not open correctly.
  • Recovery using recovery media, such as discs or a USB flash drive.
Back up all personal files and read all caution statements before performing a system recovery.

View a video on performing an HP system recovery on an HP desktop PC in Windows 8

(in English)
If Windows 8 opens correctly, perform the following steps to start a system recovery from the Windows 8 Start screen.
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  3. Turn on the computer.
  4. Move your mouse to the upper right corner of the screen, click Search, and then type recovery.
  5. In the search results on the left side of the screen, click Recovery Manager.
    If you are prompted for an Administrator password or confirmation, type the password or provide confirmation. If a User Account Control window asks if you want to allow the program to make changes to the computer, click Yes.
  6. Under I need help immediately, click System Recovery.
    Figure 172: Recovery Manager main screen
    Image of the  Main Recovery Manager screen with System Recovery selected
  7. The Recovery Manager asks if you want to restore the computer to its original factory shipped condition. Select Yes, and then click Next.
    Figure 173: Recovery Manager confirmation screen
    Image of Recovery Manager confirmation screen
  8. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Recovery Manager window displays.
    NOTE:If the recovery partition on the hard disk drive is not functioning correctly, a set of recovery discs is needed to run a system recovery. Follow the instructions listed in the section Recovery from recovery discs (Windows 8) .
    Figure 174: Recovery Manager after restart
    Image of Recovery Manager after restart
  9. Click System Recovery.
  10. When System Recovery prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
    • Figure 175: Recovery Manager: Back up your files first
      Image of file backup options
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the file types to back up, and then click Next.
        Figure 180: File Backup window
        Image of File Backup window
      3. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        NOTE:If you select a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure 181: Choose backup location
        Image of choose backup location
      4. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc, or a USB flash drive. Insert the media into the computer, and then click Next.
        Figure 182: File backup media inserted
        Image of file backup media inserted screen
      5. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 183: Creating the backup media
        Image of creating the backup media
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        NOTE: If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
      Figure 184: Data backup complete
      Image of  Data backup complete
  11. Click OK in the warnings that display.
    Figure 185: Disconnect all devices warning
    Image of  warning to disconnect all devices
    Figure 186: User data reset warning
    Image of warning that all user data will be lost
  12. Recovery Manager reformats the Windows partition and reinstalls the original software.
    Figure 187: Factory image restore progress
    Image of factory image restore progress
  13. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure 188: Restoration complete
    Image of Restoration complete screen
  14. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  15. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  16. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
If Windows 8 does not open correctly, perform the following steps to recover the computer:
NOTE:If the recovery partition on the hard disk drive is not functioning correctly, this method does not work and an error message displays. If an error message indicates that System Recovery cannot be run from the startup screen, a set of recovery discs or a recovery USB flash drive is needed to perform a system recovery. Follow the instructions listed in one of the following sections, depending on the recovery media available: Recovery from recovery discs (Windows 8) or Recovery from a USB flash drive (Windows 8) .
  1. Turn off the computer.
  2. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  3. Turn on the computer and repeatedly press the F11 key, about once every second, until the first screen displays, and then follow these instructions:
    1. Click to select language.
    2. Click to select the keyboard layout.
    3. The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Choose an Option screen displays. Click Troubleshoot.
      Figure 189: Choose an option menu
      Image of the Choose an option screen with Troubleshoot selected
    4. On the Troubleshoot screen, click Recovery Manager. Recovery Manager opens.
      Figure 190: Troubleshoot screen
      Image of the Troubleshoot screen with Recovery Manager selected
    5. On the OS selection screen, click your operating system. Recovery Manager opens.
  4. Recovery Manager opens. Under I need help immediately, click System Recovery.
    Figure 191: Recovery Manager main screen
    Image of Recovery Manager main screen with System Recovery selected
  5. When System Recovery prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
    • Figure 192: Recovery Manager: Back up your files first
      Image of file backup options
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the file types to back up, and then click Next.
        Figure 193: File Backup window
        Image of File Backup window
      3. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        NOTE:If you select a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure 194: Choose backup location
        Image of  choose a backup location
      4. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc, or a USB flash drive. Insert the media into the computer, and then click Next.
        Figure 195: File backup media inserted
        Image of file backup media inserted screen
      5. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 196: Creating the backup media
        Image of Creating the backup
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        NOTE: If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
      Figure 197: Data backup complete
      Image of Data backup complete
  6. Click OK in the warnings that display.
    Figure 198: Disconnect all devices warning
    Image of warning to disconnect all devices
    Figure 199: User data reset warning
    Image of warning that all user data will be lost
  7. Recovery Manager reformats the Windows partition and reinstalls the original software.
    Figure 200: Factory image restore progress
    Image of Factory image restore progress
  8. After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup.
    Figure 201: Restoration complete
    Image of Restoration complete
  9. Once the setup is complete, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  10. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  11. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Perform the following steps to recover the computer using a set of recovery discs (either CDs or DVDs). These discs can be a set that was received from HP Support or discs that you created.
NOTE:HP does not include recovery discs in the box with its personal computers as the recovery software comes on the hard drive. You can obtain recovery discs from HP Support, or use Recovery Manager software to create a set of recovery discs yourself. HP recommends creating a set of recovery discs when you receive your computer and storing them in a safe place. Support Sent Recovery Discs can take as long as 4 to 6 hours to complete system recovery, but recovery discs that you create often take less time to complete system recovery. For more information about creating a set of recovery discs, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8) .
  1. Turn on the computer, and then insert the first recovery disc into the drive.
  2. Press and hold the power button to turn off the computer.
  3. Disconnect all connected devices and cables such as Personal Media Drives, USB drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, or power cord.
  4. Turn on the computer.
  5. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
  6. Use the up or down arrow key to select the CD/DVD drive. Then press Enter.
    Figure 202: Boot Option Menu
    Image of the Boot Option Menu
    NOTE: More than one CD/DVD drive selection might be available from the list of bootable devices. If so, select one of the CD/DVD selections from the list to see if HP Recovery starts. If recovery does not start or a non-system disk error displays, restart the computer by pressing the power button, then repeat these steps to select another CD/DVD drive. When recovery starts, continue using the steps to complete recovery.
    NOTE:If you cannot select the disc drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot and enabling Legacy Boot on a desktop computer (Windows 8) section in this document.
  7. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the disc inserted. If this window displays, select Run program from media, and then click Next.
    Figure 203: Select Run program from media
    Image of Run program from media selected
  8. Select an option based on the type of recovery discs you have:
      Click Factory Reset under I need help immediately. If the next screen prompts you to confirm your choice, select Yes, and then click Next. If no confirmation screen displays, continue with the next step.
      Figure 204: Recovery Manager using user-created recovery discs
      Image of Recovery Manager with user created recovery discs
    • Recovery discs received from HP support:
      Select one of the following options, depending on which selection is shown on your screen, and then click Next.
      • Factory Reset - Reset the computer by erasing the entire drive and restoring to the factory setup
      • Reset the computer by erasing the entire drive and restoring to the factory setup
      Figure 205: Recovery Manager using HP-sent recovery discs
      Image of Recovery Manager with HP-sent recovery discs
  9. When System Recovery prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
    • Figure 206: Recovery Manager: Back up your files first
      Image of file backup options
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the file types to back up, and then click Next.
        Figure 207: File Backup window
        Image of File Backup window
      3. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        NOTE:If you selected a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure 208: Choose backup location
        Image of choose a backup location
      4. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next.
        Figure 209: File backup media inserted
        Image of file backup media inserted screen
      5. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 210: Creating the backup media
        Image of Creating the backup
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        NOTE: If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
      Figure 211: Data backup complete
      Image of Data backup complete
  10. Click OK in the warnings that display.
    Figure 212: Disconnect all devices warning
    Image of warning to disconnect all devices
    Figure 213: User data reset warning
    Image of warning that all user data will be lost
  11. Recovery Manager reformats the Windows partition and reinstalls the original software. Insert each recovery disc into the CD/DVD when prompted to do so.
    Figure 214: Factory image restore progress
    Image of Factory image restore progress
  12. After system recovery is complete, remove the disc. If the tray does not eject the disc, press the eject button on the computer case to eject the disc.
    Figure 215: Restoration complete
    Image of Restoration complete
  13. Click Finish to restart the computer.
  14. Depending on which model of computer you have, the computer will either shut off or restart. If the computer shuts off, wait 5 seconds, and then turn on the computer.
    NOTE: If you are using Support Sent Recovery discs sent from HP, it can take more than an hour to complete the recovery process. Do not interrupt the recovery process. The recovery process is complete when the Windows Setup screens display.
  15. Complete Windows setup when the screens display.
  16. Once Windows setup has been completed, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  17. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  18. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
Perform the following steps to recover the computer using a USB flash drive.
NOTE:For more information about saving a recovery image to a USB flash drive, see Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8) .
  1. Turn on the computer, and then insert the USB flash drive into a USB port.
  2. Turn off the computer by pressing and holding the power button.
  3. Disconnect all connected devices and cables such as Personal Media Drives, printers, and faxes. Remove media from internal drives, and remove any recently added internal hardware. Do not disconnect the monitor, keyboard, mouse, USB recovery flash drive, or power cord.
  4. Turn on the computer.
  5. Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
  6. Press F9 to open the Boot Device Options menu.
  7. Use the up or down arrow key to select the recovery USB device. Then press Enter.
    NOTE:If you cannot select the USB flash drive from the Boot Menu, disable Secure Boot and enable Legacy Mode in the BIOS. For detailed instructions, see the Disabling Secure Boot and enabling Legacy Boot on a Desktop Computer (Windows 8) section in this document.
  8. A window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the media inserted. If this window displays, select Run program from media, and then click Next.
    Figure 216: Select Run program from media
    Image of Run program from media
  9. Under I need help immediately, click System Recovery.
    Figure 217: System Recovery
    Image of System Recovery selected
  10. On the next screen, select Yes to confirm that you want to restore your computer to its original factory condition, and then click Next to continue.
    Figure 218: Restore computer verification
    Image of restore computer verification
  11. When System Recovery prompts you to back up your files, select a backup option:
    • If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files, and then click Next. Continue to the next step.
    • Figure 219: Recovery Manager: Back up your files first
      Image of file backup options
      1. Select Back up your files first (recommended), and then click Next.
      2. Select the file types to back up, and then click Next.
        Figure 220: File Backup window
        Image of file Backup window
      3. Recovery Manager scans the computer for storage devices. Select the storage device to save the backup, and then click Next.
        NOTE:If you selected a CD or DVD drive, the computer prompts you to insert a blank disc.
        Figure 221: Choose backup location
        Image of  choose a backup location
      4. Depending on the media selected to store the backup files, the computer prompts you to insert a blank disc or a USB flash drive. Insert the media into the computer, and then click Next.
        Figure 222: File backup media inserted
        Image of file backup media inserted screen
      5. Recovery Manager displays the progress in backing up and burning the files to the backup media.
        Figure 223: Creating the backup media
        Image of Creating the backup
      6. When Recovery Manager is finished backing up files, remove the backup disc or storage device, and then click Next to continue the recovery process.
        NOTE: If the backup process fails, make sure the capacity of the storage device is large enough to store the files, or try de-selecting some file types to reduce the amount of files that are copied. Other reasons for failed backups might be caused by file corruption. In some cases, it might not be possible to save files using this backup method.
      Figure 224: Data backup complete
      Image of Data backup complete
  12. Click Next. A message displays warning you that all devices should be disconnected from the PC. Be sure all devices, except the recovery flash drive, are disconnected, and then click OK.
    Figure 225: Disconnect all devices warning
    Image of warning to disconnect all devices
    Figure 226: User data reset warning
    Image of warning that all user data will be lost
  13. Read and respond to the screens as they display. The restoration progress displays.
    Figure 227: Restoration progress
    Image of restoration in progress
  14. Remove the USB flash drive from the USB port.
  15. Click Finish to restart your computer.
    Figure 228: Restoration complete
    Image of  Restoration complete
  16. Depending on the model of your computer, the computer will either shut off or restart. If the computer shuts off, wait 5 seconds, and then turn on the computer.
  17. Complete Windows setup when the screens display.
  18. Once Windows setup has been completed, turn off the computer, reconnect all devices and cables, and then turn on the computer.
  19. Before using the computer, update and protect your computer by reinstalling any virus and security software that was installed before the system recovery.
  20. Reinstall any software programs that were added after purchasing the computer, as well as any files that were backed up.
In some cases, it might be necessary to disable secure boot in the BIOS in order to start the computer using recovery discs. Follow these steps to disable Secure Boot in the BIOS.
  1. Turn off the computer.
  2. Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the Computer Setup Utility opens.
  3. Use the left and right arrow keys to select the Security menu, then use the up and down arrow keys to select Secure Boot Configuration, and then press Enter.
    Figure 229: Security menu
    Image: Security menu
  4. The Secure Boot Configuration warning displays. Press F10 to continue.
    Figure 230: Secure Boot Configuration warning screen
    Image of the Secure Boot Configuration warning screen
  5. Use the up and down arrow keys to select Secure Boot, and then use the left and right arrow keys to change the setting to Disable.
    Figure 231: Secure Boot Configuration
    Image: Secure Boot Configuration
  6. Use the up and down arrow keys to select Legacy Support, and then use the left and right arrow keys to change the setting to Enable.
  7. Press F10 to accept the changes.
  8. Press F10 again, and then press Enter twice to restart the computer.
    Figure 232: Save Changes and Exit
    Image of File menu with Save Changes and Exit selected
  9. As soon as the computer starts, a message displays indicating that the boot mode has changed.
    Figure 233: Boot Mode Change message
    Image: Boot Mode Change message
  10. Type the four-digit code shown in the message, and then press Enter to confirm the change.
    NOTE:No text field displays for the code. This is expected behavior. When you type the numbers, the code is logged without a text field.
    The computer starts Windows 8.
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