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HP ENVY m6-1153er Notebook PC support

Computer Does Not Start (Windows 8)

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This document applies to all HP and Compaq notebook computers that came with Windows 8.
This document provides possible solutions to many common computer startup issues. Follow the steps in this document step-by-step to help isolate the problem and find the most appropriate help.

Before you begin: Remove discs and disconnect devices

Remove any discs, any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices (printers, scanners, external hard drives, and similar). Do not have anything connected to the notebook.
After you have removed all discs and devices, turn on the computer. What happens?
  • If the computer starts, reconnect devices one at a time while restarting the computer to figure out which disc or device is causing the problem. You are done.
  • If the computer still does not start and exhibits the same problem, press and hold the power button to turn off the computer, do not connect anything and continue troubleshooting.

LEDs (lights) blink but computer does not start

HP and Compaq notebook computers use blinking LEDs to identify startup errors. If you see the LEDs blinking (usually 1 - 8 blinks in a series) near the caps lock or num lock keys, see Troubleshooting Blink Codes or Beep Codes During Startup or Boot .
NOTE:If a white LED for the AC power connector blinks when a new notebook computer is used for first time, the battery is still in Shipping Mode. To resolve, turn off the computer notebook, connect AC power and allow the battery to charge for at least 30 minutes, then start computer.

The computer starts, but the display is blank or unresponsive

When you press the power button: LED lights blink or glow, a fan spinning sound is heard, but the display remains black, the notebook does not start.
If the computer is on, but the display remains blank, see Computer Starts but Screen Remains Blank .

The computer does not receive power (no noise or lights)

If there is no noise from the computer fans, the lights on the computer do not illuminate, and the screen is black, follow these steps:
  1. Verify the computer is receiving power from the AC adapter .
    Verify that the AC adapter is not damaged and is connected correctly to a working wall outlet plug. Verify AC power is connected to the system board by examining the AC adapter, wiring, and pin connection for damage. The keyboard LEDs will glow when AC power is connected to the system board.
    Damaged components, like the AC adapter or the pin in the power connector, may require an HP-certified repair.
  2. Use a different AC power adapter .
    If you have access to a different AC adapter or power pack that is designed for the computer, connect it to the notebook and try to start the computer. If you own or have access to more than one notebook, verify that you are using the adapter which belongs to the notebook.
    CAUTION:Using a power adapter that does not meet the power requirements or has the wrong type of connector may damage the computer. On newer notebook models, connecting the wrong adapter to the notebook may cause the power LED lights to blink but not power the computer.
  3. Remove the battery and boot on AC power only .
    A discharged or defective battery may prevent the AC adapter from supplying enough power to start the computer. To verify that power from the AC adapter is available for computer; remove the battery, connect AC power adapter, and press power button. If available, try using a different AC adapter, that is rated for the computer, and repeat this test.
    • If LEDS do not glow and the fan or hard drive do not spin, AC adapter may need to be replaced.
    • If LEDs glow and computer boots, the battery may need to be replaced.
    • If LEDs glow but computer does not boot, see Computer Starts but Screen Remains Blank .
  4. Remove the AC adapter and boot on battery power only .
    A defective AC adapter may not charge the battery and prevent the computer from booting on battery power only. To verify battery power available for the computer; connect AC power adapter, allow battery to charge for 30 minutes or more, disconnect the power adapter and press power button. If available, try using a fully charged battery, of the same type, from another computer and repeat this test.
    • If LEDS do not glow and the fan or hard drive do not spin, battery may need to be replaced.
    • If tests of both the battery and the AC adapter fail, there may be a problem with system board requiring service by HP.
    • If LEDs glow and computer boots, the AC adapter may need to be replaced.
    • If LEDs glow, but computer does not boot, see Computer Starts but Screen Remains Blank .
  5. Check the AC adapter to make sure that it is plugged into the computer and the power outlet. Also check the adapter for signs of wear or damage. Replace a damaged adapter.
  6. Plug the adapter into a different power outlet and try to turn on the computer.
  7. If you have another AC adapter, plug it into the computer and the outlet and try to turn on the computer.
  8. If these steps do not resolve the issue, see Troubleshooting No LED Lights Glow During Startup or Boot .

The computer locks up at the HP or Compaq logo screen or the Windows loading screen

If the computer locks up at the HP or Compaq logo screen or the Windows loading screen, try cleaning the computer vents with compressed air. Restart the computer. If Windows 8 opens, you are done. If Windows 8 does not open, go to Troubleshooting other issues with computer not starting .

An error message displays on a black screen

Instead of starting to Windows, an error appears on a black screen. If the error message lists a particular hardware component, such as a fan or BIOS, then test those components and service as necessary. It may also help to search the Internet using the exact error text.
Errors involving the hard drive or primary boot device are as follows:
  • boot device not found
  • Disk Boot Failure
  • Non-system disk error (make sure you have removed discs and USB storage devices)
  • OS Not Found
  • PXE-E61: Media Test Failure
  • SMART Failure Imminent / Imminent Hard Disk Failure
For any of these errors, do the following steps:
NOTE: Removing and reseating the hard drive may also solve some hard drive errors.
  1. Disconnect any USB or 1394 (Firewire) devices that are attached to the computer.
  2. Remove any CDs and DVDs from the disc drives.
  3. Press and hold the Power button for 5 Seconds to turn off the PC.
  4. Turn on the computer and immediately press the F10 key repeatedly, about once every second, until the BIOS Setup Utility opens.
  5. Press the F9 key, select Yes , and press Enter to restore the BIOS to the default settings
    Use the Right Arrow key to select the Diagnostics menu.
  6. Use the Down Arrow to select Primary Hard Disk Self Test , and then press Enter to start the test.
    If the test fails, the hard drive may need to be replaced. Contact HP support and provide them with the failure code (such as biohd-8) to set up service or to have a replacement hard drive sent to you. If the computer is out of warranty, the computer should be serviced or the hard drive should be replaced.
    If all tests pass, restart the computer. If the error is resolved, you are done. If the error is still displayed, go to Troubleshooting other issues with computer not starting .

An error message displays on a blue screen

Most blue screen errors can be resolved using the steps in the Troubleshooting other issues with computer not starting section.
If the steps in this document do not resolve the error, see Troubleshooting Blue Screen Error Messages that May Display During Startup or Boot for more troubleshooting steps and for information about specific error messages.

Computer opens to a blue "Choose an option" screen

If your computer starts and a blue "Choose an option" screen displays on the screen, use Microsoft's "Refresh your PC" feature to reinstall Windows without affecting your personal files, apps, and many settings.
Follow these steps to refresh the computer:
  1. On the Choose an option window, select Troubleshoot .
    Figure 1: Choose an option screen
    Choose an option screen with Troubleshoot selected
  2. Click Refresh your PC .
    Figure 2: Troubleshoot screen
     Troubleshoot Screen with Refresh your PC selected
  3. Click Next .
    Figure 3: Refresh your PC screen
     Refresh Your PC with Next selected
  4. Wait until Windows 8 completes. Read and respond to any screens that appears.
    • If the computer starts and opens Windows 8, you are done.
    • If the computer does not start and opens to the Choose an option, continue.
  5. On the Choose an option window, select Troubleshoot .
  6. Click Reset your PC .
    Figure 4: Troubleshoot screen
     Troubleshoot Screen with Reset your PC selected
  7. Click Next .
    Figure 5: Reset your PC screen
     Reset your PC with Next selected
  8. Select the quick option to remove your personal files.
    CAUTION:Your personal files and setting will be destroyed by performing this step. Make sure you have backed up all your important files before continuing. Do not continue if you have important files on the hard drive that have not been backed up. You may want to seek a professional data recovery service to restore your files.
  9. Wait until Windows 8 completes. Read and respond to any screens that open.
    • If the computer starts and opens Windows 8, you are done.
    • If the computer does not start and opens to Choose an option, continue.

Troubleshooting other issues with computer not starting

If none of the previous symptoms match the one on your computer, follow these steps to resolve the issue:
Completely resetting the computer can resolve many startup issues. Follow these steps to perform a hard reset:
NOTE: If your computer has an internal battery, follow the steps in Use Hard Reset to Resolve Hardware and Software Issues .
  1. Turn off the computer.
  2. Disconnect all peripheral devices and remove all USB devices and media cards.
  3. Disconnect the AC power adapter and remove the battery .
  4. Press and hold the power button for at least 15 seconds.
  5. Reconnect the AC power adapter, but do not connect the battery.
  6. Turn on the computer.
    If the computer starts to Windows, you are done.
    If the computer does not start, continue with the next step.
The Hardware Diagnostics Start-Up Test checks the main components of your computer to make sure they are working properly. Follow these steps to use the Start-Up Test to check for problems:
  1. Press and hold the power button until the computer turns off completely.
  2. Turn on the computer.
  3. Immediately press the F2 key repeatedly, about once every second, until the Hardware Diagnostics screen displays.
  4. Click Start-Up Test , then click Start Start-Up Test .
    The Start-Up Test may take up to 10 minutes to complete.
    Figure 6: Start-Up Test screen
     Start-Up Test Screen
  5. Do the following depending on what happens:
    • If the Start-Up Test detects an issue, follow the instructions on the screen. You may be instructed to replace or service a component.
    • If the Start-Up Test does not find any problems, continue with the next step.
  1. Turn off the computer and disconnect the power cord.
  2. Remove the cover to access the memory.
    Removing the  cover
    NOTE:Your computer may look different than the computer in the graphic.
    NOTE:Some computers may not have a cover that provides access to the memory. Have the computer serviced if you cannot access the memory.
  3. Remove all of the memory modules in the computer.
    Pulling out the RAM
  4. Reinsert all memory modules.
  5. Replace the service cover, battery, and power cord.
  6. Turn on the computer.
    If the computer starts, you are done.
    If the computer does not start, continue to the next step.
If the steps in this document have not resolved the startup problem, perform a System Recovery to reset the computer to its original factory shipped state. For more information about System Recovery, see Performing an HP System Recovery .

Contacting HP Support

If you cannot find a solution in this document, contact HP Support for further assistance or to have the computer serviced.
HP ENVY m6-1153er Notebook PC

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