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HP Photosmart C6380 All-in-One Printer support

Install the Printer Software in Windows RT or Windows 8 on a Tablet

  • PrintPrint
This document is for tablets that have the Windows RT or Windows 8 operating systems installed.
You can easily install the print driver
A print driver is a software program that allows the computer to run the printer.
for your Windows RT
Microsoft's operating system released in 2012 designed to run on devices such as the Microsoft Surface tablet.
or Windows 8 tablet for a USB or a network connection. HP has included a basic print driver for your printer in the Windows RT operating system (called an in-Operating System or in-OS driver), and you can install Full Feature print driver software on a device using the Windows 8 operating system. HP also offers two free Windows Store apps for enhanced printing and scanning functionality.
NOTE:If you are not using the latest version of Windows 8, the information in this document might not match. You can get the latest version from the Microsoft Store.

Install the printer software in Windows RT or Windows 8 on a tablet

Use the following steps to determine your tablet's operating system, and then install the printer software.

Step one: Determine your operating system

Follow these steps to determine which operating system is installed on your tablet.
  1. Move the mouse cursor to the lower-right or upper-right corner of the screen to open the Charms bar.
  2. Click Search ().
  3. Type System in the Search box, and then click System in the results.
  4. Locate the Windows edition in the window.
    • If your Windows edition is Windows RT, continue to the Windows RT section in this document.
    • If your Windows edition is Windows 8 or Windows 8 Pro, continue to the Windows 8 section in this document.

Step two: Install the software

Here are some simple installation steps to get you printing right away. Select your connection type below. Choose the wired (Ethernet) or wireless connection option if you are installing a network-connected printer, or choose USB connection if you plan to connect the printer to the tablet with a USB cable.
Turn the printer on, and then make sure that it is connected to the network. Windows RT detects the printer on the network and then installs the in-OS driver.
What if the network installation did not begin automatically?
If the installation does not begin automatically, follow these steps to add the printer in Devices and Printers.
  1. Swipe from the right side of the touchscreen, or move the mouse cursor to the lower-right or upper-right corner of the screen to open the Charms bar.
  2. Click Search ().
  3. Type Devices and printers in the search box, and then click Devices and Printers in the results.
  4. Click Add a printer. The device searches for available printers.
  5. Select your printer, and then click Next.
  6. Wait while Windows RT detects the printer on the network and installs the in-OS driver.
  7. After the installation completes, the Add Printer window displays. Either accept the default printer name or rename it, and then click Next.
  8. Choose whether to share the printer over the network, and then click Next.
  9. Choose whether to set the printer as the default printer, and then click Finish.
  1. Turn the printer on.
  2. Connect the USB cable to the printer and to the device. Windows RT automatically installs the in-OS driver for the printer.
What if the USB installation did not begin automatically?
If the installation did not begin automatically, follow these steps to add the printer in Devices and Printers.
  1. Make sure that the printer is turned on and that it is connected to the device with the USB cable.
  2. Swipe from the right side of the touchscreen, or move the mouse cursor to the lower or upper-right corner of the screen to open the Charms bar.
  3. Click Search ().
  4. Type Devices and printers in the search box, and then click Devices and Printers in the results.
  5. Click Add a printer. The device searches for available printers.
  6. Select your printer, and then click Next.
  7. Wait while Windows RT detects the printer on the network and installs the in-OS driver.
  8. After the installation completes, the Add Printer window displays. Either accept the default printer name or rename it, and then click Next.
  9. Choose whether to set the printer as the default printer, and then click Finish.
Windows 8 supports both full feature and in-OS drivers. Select one of the following methods to install the driver on your tablet.
Follow these steps to download the software, and then install it.
NOTE:If you are installing the software using a USB cable, and you previously connected the USB cable, right-click the bottom left corner of the screen, click Search, type printers in the Search box, click Devices and printers, and then delete any icons for your printer () that might be listed.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. Type your printer model number.
    2. Click Go.
      You might need to select your printer model number from a list of similar printer models.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature or solution software and driver listed, and then follow the on-screen instructions to save the driver to your computer.
  1. Turn the printer on, and then make sure that it is connected to the network.
  2. Wait while Windows 8 detects the printer on the network and installs the in-OS driver.
What if the network installation did not begin automatically?
If the installation did not begin automatically, follow these steps to add the printer in Devices and Printers.
  1. Swipe from the right side of the touchscreen, or move the mouse cursor to the lower or upper-right corner of the screen to open the Charms bar.
  2. Click Search ().
  3. Type Devices and printers in the Search box, and then click Devices and Printers in the results.
  4. Click Add a printer. The device searches for available printers.
  5. Select your printer, and then click Next.
  6. Wait while Windows 8 detects the printer on the network and installs the in-OS driver.
  7. After the installation completes, the Add Printer window displays. Either accept the default printer name or rename it, and then click Next.
  8. Choose whether to share the printer over the network, and then click Next.
  9. Choose whether to set the printer as the default printer, and then click Finish.
  1. Turn the printer on.
  2. Connect the USB cable to the printer and to the device. Windows 8 automatically installs the in-OS driver for the printer.
What if the USB installation did not begin automatically?
If the installation did not begin automatically, follow these steps to add the printer in Devices and Printers.
  1. Make sure that the printer is turned on and that it is connected to the device with the USB cable.
  2. Swipe from the right side of the touchscreen, or move the mouse cursor to the lower-right or upper-right corner of the screen to open the Charms bar.
  3. Click Search ().
  4. Type Devices and printers in the Search box, and then click Devices and Printers in the results.
  5. Click Add a printer. The device searches for available printers.
  6. Select your printer, and then click Next.
  7. Windows automatically detects your printer model and then installs the correct driver.
  8. After the installation completes, the Add Printer window displays. Either accept the default printer name or rename it, and then click Next.
  9. Choose whether to set the printer as the default printer, and then click Finish.

Step three: Install the HP apps for network-installed printers (optional)

NOTE:Your printer must connect to a wired (Ethernet) or wireless network to use the HP Printer Control app and the HP Scan and Capture app in Windows RT or Windows 8. These apps are not supported for all HP printers.
  1. From the Start screen, click Store.
  2. Swipe from the right side of the touchscreen, or move the mouse cursor to the lower or upper-right corner of the screen to open the Charms bar.
  3. Click Search (), type HP in the search text box, and then click Search. The HP Printer Control and HP Scan and Capture apps display in the results.
  4. Click one of the apps, and then click Install to install it. Repeat this step to install the other app.
See what other customers are saying at HP Consumer Forums .