HP Pavilion 14-c025us Chromebook support
Working with Files on Your HP Chromebook (Chrome OS)
This document applies to HP Chromebook computers with Chrome OS.
HP Chromebook computers can store files on the hard drive and on the Web. Use this document to familiarize yourself with Chromebook storage options, learn how to transfer files between your Chromebook and another computer, and find answers to frequently asked questions about working with files on a Chromebook.
Using the Files app
You can find all the files on your Chromebook in the Files app. The Files app is an integrated file manager that displays Google Drive (online storage), Downloads (local hard drive storage), and any external storage media connected to your Chromebook. Use the steps in this section to access and open files using the Files app.
- Click the apps icon button , and then click Files .
- Click the name of the drive you want to access in the left navigation panel.
- Downloads : Click Downloads in the left navigation panel to view files and folders stored locally on the Chromebook hard drive.
- Google Drive : Click Google Drive in the left navigation panel to view files and folders stored online in your Google Drive.
- Perform any of the following actions in the Files app:
- Open a file or folder : Click a folder to display its contents. Click the name of a file to open it with the default app.
- Open a file with a specific app : Click to place a check mark in the box to the left of the file you want to open. If there are multiple apps available to open the file, an Open button with a down arrow appears at the bottom of the window. Click the arrow to display a list of available apps, and then select the app you want to use to open the file.
- Delete files or folders : Click to place check marks in the boxes to the left of any files or folders you want to delete, and then click Delete or press the Delete key. To restore files immediately after deleting them, click Undo .NOTE:When you delete a file or folder from local storage (Downloads), the item is deleted permanently. The Undo option is available for only a few seconds, and only if you have not taken any other action since deleting the item. There is no recycle bin or trash can where deleted files can later be accessed and restored. To restore files deleted from Google Drive, see the steps in I accidentally deleted something. How do I get it back? .
- Rename a file or folder : Click to place a check mark in the box to the left of the file or folder you want to rename. Right-click and select Rename , and then type a new name for the item.
- Copy files or folders to a different location : Click to place check marks in the boxes next to any files or folders you want to copy to a different location. Click and drag the items to the destination drive or folder, and then release the mouse button.Alternatively, press Ctrl + C to copy the selected items to the clipboard, navigate to the desired destination, and then press Ctrl + V to paste to the new location.
- Search for a file or folder : In the search box at the top of the app window, type the name of the file or folder you are trying to locate. The search displays results only for the drive you have selected in the left navigation panel.
For more information about the Files app, working with files, and the file types and external storage devices supported by Chrome, refer to the following Chrome OS Help articles:
Using Google Drive
Google Drive is an online cloud storage service that saves your documents and other files on the Web. Files saved to your Google Drive can be accessed from any computer when connected to the Internet. To access Google Drive on your Chromebook, click the apps icon button in the launcher, and then click Google Drive .
Using a non-Chrome device, access your Google Drive files by signing in to your Google Account at drive.google.com .
Useful information and tips for using Google Drive :
- On your Chromebook, the files and folders stored in your Google Drive can be found in the Google Drive folder of the Files app. Double-click a file to open it.
- Files created in the Google Docs, Sheets, and Slides apps are saved to Google Drive by default.
Use the following resources from Google Drive Help to learn more about using your Google Drive:
Transferring files between your Chromebook and another computer
Transfer files using Google Drive or an external storage device. For more information about transitioning and moving your data to a Chromebook, see Transitioning from other computers (in English) from Chrome OS Help.
Copying files using Google Drive
Most file transfer needs can be handled using Google Drive. Once Google Drive is installed on your other computer, you can save files to the Web, and immediately have access to them through the Google Drive on your Chromebook. Files stored in Google Drive on your Chromebook are available from any computer with Internet access, and can be downloaded to local storage.
Using a non-Chrome device, access Google Drive files by signing in to your Google Account at drive.google.com . To begin saving files to Google Drive, click Download Google Drive and follow the on-screen instructions to install Google Drive on your computer. A Google Drive folder is added to your computer, with the same contents as the online Google Drive. Files automatically sync between the folder and online Google Drive storage, so any files added to the Google Drive folder are available on your Chromebook.
For detailed steps, see Install Google Drive on your computer (in English) from Google Drive Help.
Copying files using external storage media
Transfer files manually using an external storage device. When connected to your Chromebook, the device appears as a folder in the left navigation panel of the Files app. Click to place check marks next to any files and folders you want to copy. Drag and drop the selected items to copy them between the device and Chromebook. Alternatively, press Ctrl + C to copy the selected items to the clipboard, navigate to the desired destination, and then press Ctrl + V to paste to the new location.
For a list of supported external storage devices, see Supported file types and external devices (in English) from Chrome OS Help.
Frequently asked questions about working with files
Find answers to FAQs about working with files on your Chromebook.
An "Unknown file type" message appears when I try to open a file. How do I open the file?
The "Unknown file type" message indicates that the file you are trying to open is not currently supported on your Chromebook. Search in the Chrome Web Store (in English) to see if there is an app available to open the file type. Refer to Supported file types and external devices (in English) from Chrome OS Help for more information.
Where is my C: drive?
On many computers that use Windows and other operating systems, drives and partitions are assigned letters, such as C:, D:, and E:. Typically, the primary hard disk drive is designated as the C: drive. On a Chromebook, the local storage drive is named Downloads .
I can't see any of my Google Drive files. Where did they go?
Unless you have enabled offline access to your Google Drive, an Internet connection is necessary to view your Google Drive files. If you open Google Drive in the Files app while you are not connected to the Internet, the drive appears to be empty. Once you establish an Internet connection, the Google Drive contents reappear.
To enable offline access to your Google Drive, see Set up offline access (in English) from Google Drive Help.
I accidentally deleted something. How do I get it back?
When working with local files or external storage files, there is no recycle bin or trash can where deleted files can later be accessed and restored. Look for an Undo button at the top of the app window if you want to restore an item immediately after deleting it. The Undo option is available for a very short time, and only if you have not taken any other action since deleting the file. In the future, consider saving backup copies of files, either online, on external storage media, and/or in local storage.
If you accidentally deleted an item that was stored in Google Drive, use the following steps:
- Click the apps icon button in the launcher, and then click Google Drive .NOTE:You cannot restore items in Google Drive from within the Files app. Use the Google Drive Web app to restore deleted files. On a non-Chrome device, access your Google Drive by signing in to your Google Account at drive.google.com .
- In the left navigation panel of the Google Drive Web app, click More to see additional drive options.
- Click Trash to view a list of deleted items.
- Click the boxes to place check marks next to each file or folder you want to restore, and then click Restore .The items are restored to their original location on Google Drive.