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Getting Started with ePrint

  • PrintPrint

Introduction

This document contains information about ePrint and how to set up and use the service.
Important : To use ePrint, your HP product must be connected to a wired (Ethernet) or wireless network with an active Internet connection . You do not need to install any applications or drivers on your mobile device.
For more information related to setting up and using ePrint, see the Frequently asked questions (FAQs) section at the end of this document.

Getting started with ePrint

Click the plus sign () for more information.
HP ePrint is a free service that allows you to print documents and photos from any mobile or network-connected device (such as a phone, laptop, tablet, or other mobile device) to your HP ePrint-enabled printer. Each HP ePrint-enabled printer has its own unique email address. After you enable HP ePrint on your HP ePrint-enabled printer, you can print from your mobile or network-connected device by sending an email to your HP printer's email address. With HP ePrint, you can print from anywhere, at any time. If you can send an email, you can use HP ePrint.
Follow these steps to set up the ePrint service on your printer.

Step one: Update the printer firmware

As part of setting up ePrint, HP recommends that you begin by performing a product update. This ensures that the printer has the most up-to-date functionality. If you updated the printer recently, or if you set up automatic updates, skip to the step to enable Web Services.
Click your printer type for steps to update the printer firmware.
For most printers, you obtain the firmware update through the printer control panel. Click here to go to the HP Customer Care website , enter your printer name, and then search for "Getting Product Updates " to find the specific steps for your printer.
  1. Click this link, Select Software and Drivers , to go to the HP Software and Drivers download page.
  2. If prompted, type your HP product number. You might also need to click your model in a list of similar products.
  3. Select your operating system, and then click Next .
  4. Click the Plus sign ( ) next to Firmware to view the firmware updates.
  5. Click the firmware update, and then follow the on-screen instructions to download and install the firmware.
    NOTE:If more than one firmware update is available, install all available updates.

Step two: Enable Web Services

You must enable Web Services on your printer to use ePrint. After you enable Web Services, an information page prints within a few minutes. The page contains the printer claim code that you use to register your printer at HP Connected in the next step.
NOTE: If the Web Services information page does not print, wait a few minutes, and then disable and re-enable Web Services. You disable Web Services the same way that you enabled it.
Select your printer type for steps to enable Web Services on the printer.
Use one of the following sets of instructions to enable Web Services depending on your product model.
  • On the printer control panel, touch the Apps icon, touch Yes to enable Web Services, touch Yes to Accept Terms of Service, and then touch Yes again for automatic firmware updates. An information sheet prints that has your printer claim code.
  • On the printer control panel, touch Setup ( ), select Wireless , select Web Services , select Enable Web Services , and then select OK . An information sheet prints that has your printer claim code.
  • On the printer control panel, touch Setup ( ), select Web , select Enable Web Services , and then select OK . An information sheet prints that has your printer claim code.
  • On the printer control panel, touch the Web Services or ePrint icon ( ), select Enable Web Services , and then select OK . An information sheet prints that has your printer claim code.
  • HP Photosmart eStation All-in-One only : Touch Menu ( ), touch Settings , touch Web Services , select the Web Services checkbox, and then select Yes to accept the terms of use. An information sheet prints that has your printer claim code.
  • On the printer control panel, touch the Apps icon, touch Yes to enable Web Services, touch Yes to Accept Terms of Service, and then touch Yes again for automatic firmware updates. An information sheet prints that has your printer claim code.
  • On the printer control panel, press the ePrint ( ) button or icon to open the Web Services menu.
    Either select Yes to enable Web Services, select Yes again for automatic updates, and then press the ePrint button again. Or, select Enable Web Services , and then select OK . An information sheet prints that has your printer claim code.
  • On the printer control panel, touch Setup ( ), and then touch Web Services .
    Select Enable Web Services , and then select OK . An information sheet prints that has your printer claim code.
Follow these steps to enable Web Services from the printer's Embedded Web Server (EWS).
  1. Print a network configuration page from the HP printer control panel.
  2. Find the HP printer's IP address on the network configuration page.
  3. On your computer, open a web browser, type the IP address into the address line, and then press Enter . The EWS opens.
    NOTE:Type the IP address exactly as it displays on the network configuration page, for example, 192.168.X.XXX.
  4. In the EWS, click the HP Web Services tab.
  5. Select the option to enable Web Services . An information sheet prints that has your printer claim code.

Step three: Register at HP Connected

At HP Connected, you can manage your print jobs and change your ePrint settings. After you register at HP Connected, your printer's unique email address is provided to you. Follow these steps to register at HP Connected.
  1. Go to HP Connected , and then click Create Account .
  2. Enter your information in the text fields, click the checkbox to accept the terms of use, and then click Create Account .
  3. On the Welcome to HP Connected window, click Continue .
  4. Click the Devices tab (if not already selected).
  5. Click Add a Device .
  6. Type the printer claim code from the Web Services information sheet, and then click Add .
    • How do I find the claim code?
      To find the claim code, print a Web Services Information Sheet. For more information, go to Getting My Printer Claim Code .
  7. Click OK . The You have successfully added your printer window opens.
    NOTE:HP sends an email to the account you used during the registration process. Open the email, click Confirm email address , and then sign in to HP Connected to complete the verification step.

Step four: Customize your printer's email address (optional)

The ePrint system generates a unique email address for your printer, but you can change the address to one that is easier to remember.
Follow these steps to change your ePrint email address in HP Connected.
  1. Sign in to your HP Connected account at HP Connected .
  2. Click the Devices tab.
  3. Next to the icon for your printer, click Settings . The status of your printer displays above the printer icon.
  4. At the bottom of the page, click ePrint . The ePrint Preferences page opens and shows the printer's current ePrint email address.
  5. Click Change Address .
  6. Type a new ePrint email address in the text box, and then click OK .
    • If the address that you typed is available , your settings update immediately.
    • If the address that you typed is not available , try a different address or click one of the suggested addresses, and then click OK .
  7. Inform any allowed senders of the new ePrint email address.
After you have set up ePrint, you can print documents and photos from any mobile or network connected device (such as a phone, laptop, tablet, or other mobile device) to your HP ePrint-enabled product.
Follow these steps to print documents and photos from your network connected device to your HP ePrint-enabled product.
NOTE:The ePrint server will not accept email messages sent from private domains.
  1. From the email messaging application on the mobile or network connected device, create a new email message, and then add any attachments that you would like to print.
    To print an email message that you received from someone else, open the message in the messaging application, and then select Forward email .
  2. Type or select your ePrint email address in the To: field.
    NOTE:Type only your ePrint email address in the To: field. You can add additional email addresses in the CC: field.
  3. Touch or click Send to send the email.
    The print job prints to the main tray of your HP product.
After you create an account in HP Connected, you can use the Print History to download, share, print, preview, or delete ePrint jobs you or allowed senders have sent to your printer.
NOTE:You can download, share, print, preview, or delete ePrint jobs sent from the primary email address or from additional, authorized email addresses. You can only delete ePrint jobs sent from the email addresses in your Allowed Senders list.
  1. Sign in to your HP Connected account at HP Connected , and then click the Collections tab.
  2. Click PRINTING . Your print history displays.
    To view a specific printer's print history, click the All Printers drop-down arrow, and then click the name of the printer.
    NOTE:Items in your print history expire 30 days after they arrive. If you download, share, or reprint a file, the file remains in the print history for another 30 days.
  3. Select the file you want to print, and then click the Print button. The Print from HP Connected window opens.
  4. From the Print from HP Connected dialog box, click Select Printer to select the printer you want to print from, click the options for printing, and then click the Print button.
  1. Sign in to your HP Connected account at HP Connected , and then click the Collections tab.
  2. Click PRINTING , click All Printers , and then select the printer to which the file was sent. The print history displays.
    NOTE:Items in your print history expire 30 days after they arrive. If you download, share, or reprint a file, the file remains in the print history for another 30 days.
  3. Select the file you want to download, and then click the Download button. The File Download window opens.
  4. In the File Download window, click Open , Save , or Cancel .
  1. Sign in to your HP Connected account at HP Connected , and then click the Collections tab.
  2. Click PRINTING , click All Printers , and then select the printer to which the file was sent. The print history displays.
    NOTE:Items in your print history expire 30 days after they arrive. If you download, share, or reprint a file, the file remains in the print history for another 30 days.
  3. Select the file you want to download, and then click the Share button. The Share Selected Files window opens.
  4. In the Share Selected Files dialog box, type the email address or email addresses you want to send the file to, type a message, and then click Send .
    NOTE:In the Share Selected Files dialog box, the Subject line cannot be changed.
  1. Sign in to your HP Connected account at HP Connected , and then click the Collections tab.
  2. Click PRINTING , click All Printers , and then select the printer to which the file was sent. The print history displays.
    NOTE:Items in your print history expire 30 days after they arrive. If you download, share, or reprint a file, the file remains in the print history for another 30 days.
  3. Select the file you want to preview, and then click the Preview button. The Preview window opens.
  4. From the Preview window, you can choose to Print , Download , Share , or Delete the selected ePrint job. To return to Print History , click the Back to Printing button.

Frequently asked questions (FAQs)

Following is a list of frequently asked questions related to setting up and using ePrint services.
Snapfish by HP is a web-based service that allows you to store, print, and edit your photos. Additionally, you can customize photo gifts that range from display-quality photo books and posters to photo mugs and jewelry. Go to the Snapfish website for more information.
If you already have a Snapfish account, simply sign in to HP Connected with your Snapfish credentials. If you do not remember your Snapfish password, visit the Snapfish website to reset your password, and then sign in to HP Connected with your email address and newly reset password.
HP Connected lets you control who can email print jobs to your web-connected printer. Follow these steps to set up your printer to receive ePrint jobs from Allowed Senders only.
  1. Sign in to your HP Connected account at HP Connected .
  2. Click the Devices tab.
  3. Next to the icon for your printer, click Settings . The status of your printer displays above the printer icon.
  4. Click ePrint , and then click Manage Access .
  5. Select Allowed Senders .
  6. In the Allow a Sender's Email Address dialog box, type the email address, click Allow , and then click OK . The ePrint printer now accepts print jobs from that email address.
Before you can enable Web Services, your HP product must be connected to a wireless network.
For instructions on installing your HP product on a wireless network, visit HP Customer Care . On HP Customer Care, type your product number in the search field, and then browse for the appropriate support document for installing your HP product on a wireless network.
For information on troubleshooting wireless connectivity issues, click the following link, Printer Does Not Maintain Wireless Connection .
If you recently sent an ePrint job to your HP printer's email address, but the HP printer lost the wireless network connection, the ePrint job will not print. However, the ePrint job will be saved on the ePrint server (in the print queue in your HP Connected account) for up to 24 hours. After you restore the wireless connection on your HP printer, log into your account on HP Connected HP Connected to send the saved ePrint job to the HP printer.
If you recently sent an ePrint job to your printer's email address, but the printer is turned off and not connected to the wireless network, the ePrint job will not print. However, the ePrint job will be saved on the ePrint server (in the print queue in your HP Connected account) for up to 24 hours. After you turn on your printer and make sure that it is connected to a wireless network, the printer reconnects to HP Connected and your print job prints.
You can use any of the following email programs to send emails to your HP ePrint-enabled product:
  • Outlook 2003
  • Outlook 2007
  • Hotmail or MSN
  • Yahoo! Mail
  • Gmail
  • Apple Mail (iPhone, iPad, Macbook, or Macbook Pro)
  • BlackBerry email client
  • Nokia (Symbian) email client
The following file types are supported by ePrint:
  • Text files (.txt)
  • PDF files
  • HTML files
  • Microsoft Word (.doc and .docx)
  • Microsoft PowerPoint (.ppt and .pptx)
  • Microsoft Excel (.xls and .xlsx)
  • Image files (.bmp, .gif, .jpg, .png, and .tiff)
NOTE:There is a 10 MB limit to the size of the email, and a 10 MB limit for each attachment. You can send a maximum of ten attachments in a single email.
You should be aware of the following limitations when using ePrint:
  • There is a 10 MB limit to the size of the email, and a 10 MB limit for each attachment. You can send a maximum of ten attachments in a single email.
  • ePrint emails can be sent to multiple addresses included in the To: or Cc: fields. This means you can send an ePrint email to your printer and additional emails at the same time. The Bcc: field must be left blank though for the email to be successfully received by ePrint.
  • Email messages that contain a URL in the Subject: field do not print. URL links in the body of the email or in attachments do not display on the printout.
  • Image files should be at least 100 pixels in length or width.
  • Print jobs default to 300 dpi.
  • ePrint does not support PGP encryption, digitally signed documents, macro-enabled spreadsheets, and password-protected documents at this time and does not print.
  • You cannot print email attachments without also printing the email.
  • ePrint does not support OpenOffice files at this time.
  • ePrint does not currently support printing web pages through email. HP is in the process of developing solutions to support web page printing for mobile devices.
  • ePrint does not support duplexing (printing on both sides of the page).
  • You can only change the paper tray settings from the HP printer control panel.
  • Email subject lines do not display on the printout.
  • Time stamps from the ePrint server do not accurately reflect when the print job was created or printed.
HP has multiple mobile printing solutions you can use with your HP product. Click here to compare mobile printing solutions , and then choose the one that is right for you.

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