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HP Officejet 6600 e-All-in-One Printer - H711a/H711g support

Printer Does Not Maintain Wireless Connection

  • PrintPrint

Introduction

This document contains information about the possible causes of a lost wireless connection, tips for avoiding the issue, and troubleshooting steps to help you restore your printer's wireless connection.
Important: The information in this document pertains to printers that have already been set up and configured for a wireless connection and that have been working wirelessly for a period of time. If you have not yet set up your printer to work over a wireless network connection, see the wireless installation steps for your printer.
Click the plus sign () for more information.
The following factors can cause the printer to lose the wireless connection:
  • The network connection is no longer active, or has low signal strength.
  • The printer goes into sleep mode or standby mode.
  • The printer is either too far away from the wireless router, or too close to it. The recommended distance between the printer and the router is 1.0 meter to 1.5 meters (3 ft to 5 ft).
  • A firewall prevents the printer from accessing the computer and wireless network.
  • A nearby device that emits radio signals (such as a microwave or cordless telephone) might interfere with the wireless connection.
  • A virtual private network (VPN)
    Virtual Private Network - A secure network that is layered on top of an existing network. The private nature of a VPN means that the data traveling over the VPN is not generally visible to the other computers or printers on the existing network. An example of this is a computer that is connected on a home network as well as over a VPN connection will not have access to other devices connected on the home network such as a wireless printer.
    prevents the printer from accessing the computer and wireless network.
The following tips can help prevent wireless connection issues:
  • Move the printer and the computer or access point (router) closer together.
  • Remove any metal objects between the printer and the computer or access point (router). Objects such as refrigerators or metal bookcases can interfere with wireless transmission.
  • Move any device that emits radio signals farther away from the printer. Devices such as microwaves and cordless telephones can interfere with wireless transmission.
  • Consult the router manufacturer for updates and configuration of your router.
  • Make sure that your computer is not connected through a VPN
    Virtual Private Network - A secure network that is layered on top of an existing network. The private nature of a VPN means that the data traveling over the VPN is not generally visible to the other computers or printers on the existing network. An example of this is a computer that is connected on a home network as well as over a VPN connection will not have access to other devices connected on the home network such as a wireless printer.
    . You cannot access your printer on your wireless network while connected to a VPN.
Important: You must follow these solutions in the order presented to resolve the issue.

Solution one: Download, install, and then run an automated tool to help resolve the issue

The automated tool helps to identify and fix common problems when you use printers on your home network.

Step one: Download and install the automated tool

The HP Print and Scan Doctor works with most HP printers, is available in most languages, and works in Windows operating systems only. Download it free from the HP website.
  1. Click Download, and then follow the on-screen instructions to save the software to your computer.
  2. Open the folder where the computer saved the software file (usually Downloads), double-click the file, and then follow the on-screen instructions to complete the installation.

Step two: Run the automated tool

Run the HP Print and Scan Doctor to resolve many common printer networking issues. Since this is a troubleshooting tool only, it might not resolve all network issues.
  1. Press the Power button to turn on the printer, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your printer, and then click Next. If your printer is not in the list, turn it off and back on, and then click Retry. If your printer is still not in the list, click Connect.
  3. If the tool finds your printer and it is connected, you can select Fix Printing or Fix Scanning to resolve any other issues. If the tool cannot find your printer or says that it is disconnected, continue to the next step.
  4. When prompted, select the method that you want to use to connect your printer to the network.
    The tool provides helpful information you might need to set up your networked printer, including network security information and the computer's current network information.
  5. Follow the on-screen instructions to troubleshoot any network issues and connect your printer to the network.
    • If the connectivity issue is resolved by the HP Print and Scan Doctor, try the installation again.
    • If the connectivity issue is not resolved, continue to the next solution to manually resolve the issue.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Maintain the connection

After the printer goes into Sleep or Hibernate mode, it might lose the network connection. Select your operating system, and then follow the steps to adjust your computer’s power settings.
  1. On the Windows taskbar, click Start (), and then click Control Panel.
  2. Click Performance and Maintenance, and then double-click Power Options.
  3. On the Power Schemes tab, select Always On from the drop-down list under Power schemes, and then click Apply.
  4. On the Hibernate tab, uncheck the box next to Enable hibernation, and then click Apply.
    NOTE:If you do not have a Hibernate tab, you can skip this step.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Restore the wireless connection

Follow these steps to restore the wireless connection on your printer.

Step one: Print a Network Configuration Page

Follow these steps to print a test page.
  1. Load plain, white paper in the input tray.
  2. On the printer control panel, touch the Right Arrow (), and then touch Setup. The Setup menu displays.
  3. Touch the Down Arrow (), and then touch Reports.
  4. Touch Network Configuration Page. The printer prints a test page.
    Figure 1: An example of a network configuration page
    Image: Sample of a network configuration page.

Step two: Evaluate the Network Configuration Page

Check the test page for the following:
  • Do you see any problems indicated on the test page?
  • Does the test page indicate that the printer is connected to your wireless network? The network name that the printer is connected to is listed on the test page.
    NOTE:Make sure that the printer is connected to the correct wireless network, and not another wireless network in the area (such as your neighbor's).
  • Compare the printer's IP address
    An IP address is a series of numbers by which computers, printers and other devices on a network are known. An IP address is usually issued by the local wireless router (network) from its DHCP service. A device is given an IP address that is similar to the wireless router's IP address. For example, if the wireless router's IP address is 192.168.1.1, a printer may be given an IP address of 192.168.1.5.
    to the gateway IP address
    This is the IP address of your wireless router.
    . They should have a similar format. For example, the gateway IP address might be 192.168.0.1 and the printer IP address 192.168.0.5. If the printer has an IP address similar to 169.254.XXX.XXX or 0.0.0.0, it probably is not connected to your wireless network.
  • Check the test page for a list of all the wireless networks detected in your area. Is your network listed? Does your network show good signal strength? Make sure that your network is listed, and that your network shows a strong signal.
  • Check to see if the wireless light is lit, or refer to the test page to see if it indicates that the wireless is off. The wireless light is next to the Wireless button ().
  • Are there several networks on your same channel or networks in use close to your channel? You should use a channel at least 5 channels apart from the closest used channel. Consider changing your wireless router's channel. HP recommends channel 1 or 11.
    • If your printer is not connected to your wireless network, continue to the next step.
    • If your printer is connected to your wireless network, you can stop troubleshooting.

Step three: Check your printer control panel for error messages

Follow these steps if there is an error message on the printer control panel:
  1. Search your printer's home page for topics to help resolve the issue.
  • If these steps resolved the issue, there is no need to continue troubleshooting.
  • If the issue persists, see the next step.

Step four: Update the printer

HP regularly releases printer updates. Make sure that you have the latest firmware installed.
Follow these steps to check for the latest product updates for your product.
  1. From the home screen on the product control panel, touch the ePrint icon ().
  2. Wait for the product to connect to the ePrint server. The ePrint status displays.
  3. Touch Settings on the bottom left corner of the screen.
  4. Touch Printer Update, and then touch Check for Update Now.
    NOTE:Check for updates every week to make sure that you are getting the most out of your HP product.

Step five: Reset the printer and wireless router, and then restart the computer

NOTE:Consider bookmarking this page on your web browser so that you can reference it after restarting the computer.
Follow these steps to reset your printer, your wireless router, and your computer.
  1. Press the Power button on the printer to turn it off.
  2. Disconnect the power cord from the rear of the printer.
  3. Disconnect the power cord from the wireless router.
  4. Turn off the computer.
  5. Wait 30 seconds.
  6. Reconnect the power cord to the wireless router.
  7. Wait 30 seconds, or until the router is fully on and ready.
  8. Turn the computer back on.
  9. Wait for the computer to reload.
  10. Reconnect the power cord to the rear of the printer.
  11. Turn the printer back on.

Step six: Uninstall the printer software

If you previously installed the printer software on a computer that is on the network, follow these steps to uninstall the software, and then reinstall it.
If you did not install the printer software previously on a computer that is on the network, skip to the step to download and install the printer software.
  1. On the Windows taskbar, click Start (), and then click All Programs. A list of programs installed on your computer displays.
  2. Click the HP folder, and then click the folder with the name and model number of your HP product.
  3. Click Uninstall, and then follow the on-screen instructions. The software uninstalls.

Step seven: Download the printer software

Follow these steps to download and install the software, even if the software executable is already installed on your printer. The installation includes steps to connect to the network.
NOTE:To install the printer software, the printer must be connected to a computer that is connected to the network. The printer connects to the network through the software. If you do not have a computer that is currently connected to the network, you can temporarily install a computer on the network in order to connect the printer. You can use either a Windows or Mac computer.
Important: If you get any firewall messages during installation, click unblock, accept, continue, unblock, yes, allow, or permit, or the installation will fail.
To get the most recent driver for your printer you need to download it. Do not use the CD that shipped with the printer because the driver might be out of date.
  1. Go to Get Software and Drivers to browse to the Get Software and Drivers page.
  2. Check the instructions on the page, and then click the Plus sign () next to the correct heading for additional instructions:
  3. Click the Plus sign () next to Driver, and then click the driver that you want to download.
  4. Read through the minimum system requirements and additional instructions. You can also click View directions () for complete download instructions.
  5. Click Download.
  6. If the File Download Security Warning window displays, click Save, and then browse to the location on your computer where you want to save the file.
  7. Click Save. The software downloads to your computer.
    Hint: Make a note of the folder where you saved the file in case you want to install it later.

Step eight: Install the downloaded software

During the installation, the Basic Device Software is required to enable full printer functionality. HP also includes valuable software to help you get the most out of your printer.
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder, and then click the downloaded file. The file name ends in .exe.
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
  2. You can accept the default place to save the files. Click Next, and then wait while the installer extracts the files to prepare for installation.
  3. When the installation starts, follow the on-screen instructions to install the software with a wireless connection.
    NOTE:During the installation, you might be prompted to set up the printer hardware. If you have already set up the printer hardware, you can click Next to bypass any hardware setup steps.

Step nine: Select the wireless connection setup option

Use the option that applies to your installation screen.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the USB wireless setup option.
  1. Select Yes, send my wireless settings to the printer, and then click Next.
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
  1. Temporarily connect a USB cable from your printer to your computer when prompted so that your network information can be communicated to the printer.
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.

Step ten: Print and evaluate another Network Configuration Page

  1. Load plain, white paper in the input tray.
  2. On the printer control panel, touch the Right Arrow (), and then touch Setup. The Setup menu displays.
  3. Touch the Down Arrow (), and then touch Reports.
  4. Touch Network Configuration Page. The printer prints a test page.
  5. On the test page, check the Connectivity section. The result should say 'Connected.' Under Current Configuration, the Network Name (SSID) should be the correct wireless network for your networked printer.
    • If your printer is not connected to your wireless network, continue to the next solution.
    • If your printer is connected to the wireless network, and you are able to print and scan, you can stop troubleshooting.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Assign the printer an automatic static IP address

If your computer regularly loses communication with your wireless printer, it can help to give the printer a static IP address. This address does not change over time, and your computer might have an easier time recognizing the printer after long periods of printer inactivity.
Follow these steps to assign a static IP address to your printer.
  1. Open a new web browser window.
  2. Find the printer's IP address on the Network Configuration Page you printed earlier in these steps.
      1. Load plain, white paper in the input tray.
      2. On the printer control panel, touch the Right Arrow (), and then touch Setup. The Setup menu displays.
      3. Touch the Down Arrow (), and then touch Reports.
      4. Touch Network Configuration Page. The printer prints a test page.
  3. Type the IP address in your web browser's address bar.
    NOTE:Make sure that you type the IP address into the browser's address box. If you type it into a tool bar search box, the EWS will not open.
    Figure 2: Example of an IP address in a web browser address window
    Image: Example of an IP address in a web browser address window.
  4. Press Enter. The EWS opens.
      If the message 'There is a problem with this website's security certificate' appears in the Web browser when you try to open the Embedded Web Server (EWS), or when you navigate within the EWS, click ' Continue to this website (not recommended)'.
      NOTE:Choosing ' Continue to this website (not recommended)' will not harm your computer while you navigate within the EWS for your HP printer. If you encounter this error outside of your HP printer's EWS, your computer could be at risk.
      If the browser fails to open the EWS after you click ' Continue to this website (not recommended)', refresh the browser window.
  5. Click the Network tab.
  6. In the Wireless section, click the IPv4 or IPv6 configuration, depending on your network setup.
  7. Click Manual IP, and then click Suggest a Manual IP Address. A manual IP address, Subnet Mask, and Default Gateway displays.
  8. After the manual IP address populates, click Manual DNS Server.
    NOTE:Keep a record of the manual IP address for reference.
  9. On the Network Configuration Page you printed earlier, locate the DNS Server addresses, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
    If the DNS addresses are not listed on the Network Configuration Page, or if you have trouble accessing the network or Internet with the original DNS addresses, use one of the following methods to obtain DNS addresses.
    Method one: Use publicly available DNS server addresses
    Configure the printer using publicly available DNS server addresses. To find available DNS server addresses, search online for 'public DNS servers'.
    After you find public DNS server addresses, type the addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
    Method two: Get the network DNS information via your computer
    1. Click Start (), and then click Run. The Run dialog box opens.
    2. Type cmd , and then press Enter.
    3. When the command window opens, type ipconfig /all. Information about the computer's network displays.
    4. Scroll to and locate the DNS Server addresses.
    5. In the EWS, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
  10. Click Exit or close the browser to exit the EWS.
  11. Update the IP address in the printer software. Click Start (), click All Programs, click HP, click the folder for your printer, and then click Update IP Address.
  12. Type the new manual IP address, and then click Save.
  • If your printer is connected to the wireless network, and you are able to print and scan, you can stop troubleshooting.
  • If your printer is connected to the wireless network, but you are still not able to print or scan, continue to the next solution.

Solution five: Update your operating system

Follow these steps to make sure that your operating system has the most current updates.
  1. On the Windows taskbar, click Start (), click Control Panel, and then click Security Center.
  2. Under Resources, click Check for the latest updates from Windows Update.
  3. Click Express or Custom, and then follow the on-screen instructions to install all non-optional Windows updates.
Important: You must follow these solutions in the order presented to resolve the issue.

Solution one: Download, install, and then run an automated tool to help resolve the issue

The automated tool helps to identify and fix common problems when you use printers on your home network.

Step one: Download and install the automated tool

The HP Print and Scan Doctor works with most HP printers, is available in most languages, and works in Windows operating systems only. Download it free from the HP website.
  1. Click Download, and then follow the on-screen instructions to save the software to your computer.
  2. Open the folder where the computer saved the software file (usually Downloads), double-click the file, and then follow the on-screen instructions to complete the installation.

Step two: Run the automated tool

Run the HP Print and Scan Doctor to resolve many common printer networking issues. Since this is a troubleshooting tool only, it might not resolve all network issues.
  1. Press the Power button to turn on the printer, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your printer, and then click Next. If your printer is not in the list, turn it off and back on, and then click Retry. If your printer is still not in the list, click Connect.
  3. If the tool finds your printer and it is connected, you can select Fix Printing or Fix Scanning to resolve any other issues. If the tool cannot find your printer or says that it is disconnected, continue to the next step.
  4. When prompted, select the method that you want to use to connect your printer to the network.
    The tool provides helpful information you might need to set up your networked printer, including network security information and the computer's current network information.
  5. Follow the on-screen instructions to troubleshoot any network issues and connect your printer to the network.
    • If the connectivity issue is resolved by the HP Print and Scan Doctor, try the installation again.
    • If the connectivity issue is not resolved, continue to the next solution to manually resolve the issue.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Maintain the connection

After the printer goes into Sleep or Hibernate mode, it might lose the network connection. Select your operating system, and then follow the steps to adjust your computer’s power settings.
  1. On the Windows taskbar, click the Windows icon (), and then click Control Panel.
  2. Click Performance and Maintenance, and then click Power Options.
  3. On the Power Schemes tab, select Always On from the drop-down list under Power schemes, and then click Apply.
  4. On the Hibernate tab, uncheck the box next to Enable hibernation, and then click Apply.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Restore the wireless connection

Follow these steps to restore the wireless connection on your printer.

Step one: Print a Network Configuration Page

Follow these steps to print a test page.
  1. Load plain, white paper in the input tray.
  2. On the printer control panel, touch the Right Arrow (), and then touch Setup. The Setup menu displays.
  3. Touch the Down Arrow (), and then touch Reports.
  4. Touch Network Configuration Page. The printer prints a test page.
    Figure 3: An example of a network configuration page
    Image: Sample of a network configuration page.

Step two: Evaluate the Network Configuration Page

Check the test page for the following:
  • Do you see any problems indicated on the test page?
  • Does the test page indicate that the printer is connected to your wireless network? The network name that the printer is connected to is listed on the test page.
    NOTE:Make sure that the printer is connected to the correct wireless network, and not another wireless network in the area (such as your neighbor's).
  • Compare the printer's IP address
    An IP address is a series of numbers by which computers, printers and other devices on a network are known. An IP address is usually issued by the local wireless router (network) from its DHCP service. A device is given an IP address that is similar to the wireless router's IP address. For example, if the wireless router's IP address is 192.168.1.1, a printer may be given an IP address of 192.168.1.5.
    to the gateway IP address
    This is the IP address of your wireless router.
    . They should have a similar format. For example, the gateway IP address might be 192.168.0.1 and the printer IP address 192.168.0.5. If the printer has an IP address similar to 169.254.XXX.XXX or 0.0.0.0, it probably is not connected to your wireless network.
  • Check the test page for a list of all the wireless networks detected in your area. Is your network listed? Does your network show good signal strength? Make sure that your network is listed, and that your network shows a strong signal.
  • Check to see if the wireless light is lit, or refer to the test page to see if it indicates that the wireless is off. The wireless light is next to the Wireless button ().
  • Are there several networks on your same channel or networks in use close to your channel? You should use a channel at least 5 channels apart from the closest used channel. Consider changing your wireless router's channel. HP recommends channel 1 or 11.
    • If your printer is not connected to your wireless network, continue to the next step.
    • If your printer is connected to your wireless network, you can stop troubleshooting.

Step three: Check your printer control panel for error messages

Follow these steps if there is an error message on the printer control panel:
  1. Search your printer's home page for topics to help resolve the issue.
  • If these steps resolved the issue, there is no need to continue troubleshooting.
  • If the issue persists, see the next step.

Step four: Update the printer

HP regularly releases printer updates. Make sure that you have the latest firmware installed.
Follow these steps to check for the latest product updates for your product.
  1. From the home screen on the product control panel, touch the ePrint icon ().
  2. Wait for the product to connect to the ePrint server. The ePrint status displays.
  3. Touch Settings on the bottom left corner of the screen.
  4. Touch Printer Update, and then touch Check for Update Now.
    NOTE:Check for updates every week to make sure that you are getting the most out of your HP product.

Step five: Reset the printer and wireless router, and then restart the computer

NOTE:Consider bookmarking this page on your web browser so that you can reference it after restarting the computer.
Follow these steps to reset your printer, your wireless router, and your computer.
  1. Press the Power button on the printer to turn it off.
  2. Disconnect the power cord from the rear of the printer.
  3. Disconnect the power cord from the wireless router.
  4. Turn off the computer.
  5. Wait 30 seconds.
  6. Reconnect the power cord to the wireless router.
  7. Wait 30 seconds, or until the router is fully on and ready.
  8. Turn the computer back on.
  9. Wait for the computer to reload.
  10. Reconnect the power cord to the rear of the printer.
  11. Turn the printer back on.

Step six: Uninstall the printer software

If you previously installed the printer software on a computer that is on the network, follow these steps to uninstall the software, and then reinstall it.
If you did not install the printer software previously on a computer that is on the network, skip to the step to download and install the printer software.
  1. On the Windows taskbar, click the Windows icon (), and then click Programs. A list of programs installed on your computer displays.
  2. Click the HP folder, and then click the folder with the name and model number of your printer.
  3. Click Uninstall, and then follow the on-screen instructions. The software uninstalls.

Step seven: Download the printer software

Follow these steps to download and install the software, even if the software executable is already installed on your printer. The installation includes steps to connect to the network.
NOTE:To install the printer software, the printer must be connected to a computer that is connected to the network. The printer connects to the network through the software. If you do not have a computer that is currently connected to the network, you can temporarily install a computer on the network in order to connect the printer. You can use either a Windows or Mac computer.
Important: If you get any firewall messages during installation, click unblock, accept, continue, unblock, yes, allow, or permit, or the installation will fail.
To get the most recent driver for your printer you need to download it. Do not use the CD that shipped with the printer because the driver might be out of date.
  1. Go to Get Software and Drivers to browse to the Get Software and Drivers page.
  2. Check the instructions on the page, and then click the Plus sign () next to the correct heading for additional instructions:
  3. Click the Plus sign () next to Driver, and then click the driver that you want to download.
  4. Read through the minimum system requirements and additional instructions. You can also click View directions () for complete download instructions.
  5. Click Download.
  6. If the File Download Security Warning window displays, click Save, and then browse to the location on your computer where you want to save the file.
  7. Click Save. The software downloads to your computer.
    Hint: Make a note of the folder where you saved the file in case you want to install it later.

Step eight: Install the downloaded software

During the installation, the Basic Device Software is required to enable full printer functionality. HP also includes valuable software to help you get the most out of your printer.
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder, and then click the downloaded file. The file name ends in .exe.
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
  2. You can accept the default place to save the files. Click Next, and then wait while the installer extracts the files to prepare for installation.
  3. When the installation starts, follow the on-screen instructions to install the software with a wireless connection.
    NOTE:During the installation, you might be prompted to set up the printer hardware. If you have already set up the printer hardware, you can click Next to bypass any hardware setup steps.

Step nine: Select the wireless connection setup option

Use the option that applies to your installation screen.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the USB wireless setup option.
  1. Select Yes, send my wireless settings to the printer, and then click Next.
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
  1. Temporarily connect a USB cable from your printer to your computer when prompted so that your network information can be communicated to the printer.
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.

Step ten: Print and evaluate another Network Configuration Page

  1. Load plain, white paper in the input tray.
  2. On the printer control panel, touch the Right Arrow (), and then touch Setup. The Setup menu displays.
  3. Touch the Down Arrow (), and then touch Reports.
  4. Touch Network Configuration Page. The printer prints a test page.
  5. On the test page, check the Connectivity section. The result should say 'Connected.' Under Current Configuration, the Network Name (SSID) should be the correct wireless network for your networked printer.
    • If your printer is not connected to your wireless network, continue to the next solution.
    • If your printer is connected to the wireless network, and you are able to print and scan, you can stop troubleshooting.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Assign the printer an automatic static IP address

If your computer regularly loses communication with your wireless printer, it can help to give the printer a static IP address. This address does not change over time and your computer might have an easier time recognizing the printer after long periods of printer inactivity.
Follow these steps to assign a static IP address to your printer.
  1. Open a new web browser window.
  2. Find the printer's IP address on the Network Configuration Page you printed earlier in these steps.
      1. Load plain, white paper in the input tray.
      2. On the printer control panel, touch the Right Arrow (), and then touch Setup. The Setup menu displays.
      3. Touch the Down Arrow (), and then touch Reports.
      4. Touch Network Configuration Page. The printer prints a test page.
  3. Type the IP address in your web browser's address bar.
    NOTE:Make sure that you type the IP address into the browser's address box. If you type it into a tool bar search box, the EWS will not open.
    Figure 4: Example of an IP address in a web browser address window
    Image: Example of an IP address in a web browser address window.
  4. Press Enter. The EWS opens.
      If the message 'There is a problem with this website's security certificate' appears in the Web browser when you try to open the Embedded Web Server (EWS), or when you navigate within the EWS, click ' Continue to this website (not recommended)'.
      NOTE:Choosing ' Continue to this website (not recommended)' will not harm your computer while you navigate within the EWS for your HP printer. If you encounter this error outside of your HP printer's EWS, your computer could be at risk.
      If the browser fails to open the EWS after you click ' Continue to this website (not recommended)', refresh the browser window.
  5. Click the Network tab.
  6. In the Wireless section, click the IPv4 or IPv6 configuration, depending on your network setup.
  7. Click Manual IP, and then click Suggest a Manual IP Address.
  8. After the manual IP address populates, click Manual DNS Server.
    NOTE:Keep a record of the manual IP address for reference.
  9. On the Network Configuration Page you printed earlier, locate the DNS Server addresses, type the addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
    If the DNS server addresses are not listed on the Network Configuration Page, or if you have trouble accessing the network or Internet with the original DNS server addresses, use one of the following methods to obtain DNS server addresses.
    Method one: Use a publicly available DNS address
    Configure the printer using publicly available DNS server addresses. To find available DNS server addresses, search online for 'public DNS servers'.
    After you find public DNS addresses, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
    Method two: Get the network DNS information via your computer
    1. Click the Windows icon (), and then click Run. The Run dialog box opens.
    2. Type cmd , and then press Enter.
    3. When the command window opens, type ipconfig /all. Information about the computer's network displays.
    4. Scroll to and locate the DNS Server addresses.
    5. In the EWS, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
  10. Click Exit or close the browser to exit the EWS.
  11. Update the IP address in the printer software. Click the Windows icon (), click All Programs, click HP, click the folder for your printer, and then click Update IP Address.
  12. Type the new manual IP address, and then click Save.
  • If your printer is connected to the wireless network, and you are able to print and scan, you can stop troubleshooting.
  • If your printer is connected to the wireless network, but you are still not able to print or scan, continue to the next solution.

Solution five: Update your operating system

Follow these steps to make sure that your operating system has the most current updates.
  1. On the Windows taskbar, click the Windows icon (), click Control Panel, click System and Security, and then click Windows Update.
  2. Click Check for updates, and then follow the on-screen instructions to install all non-optional Windows updates.
Important: You must follow these solutions in the order presented to resolve the issue.

Solution one: Download, install, and then run an automated tool to help resolve the issue

The automated tool helps to identify and fix common problems when you use printers on your home network.

Step one: Download and install the automated tool

The HP Print and Scan Doctor works with most HP printers, is available in most languages, and works in Windows operating systems only. Download it free from the HP website.
  1. Click Download, and then follow the on-screen instructions to save the software to your computer.
  2. Open the folder where the computer saved the software file (usually Downloads), double-click the file, and then follow the on-screen instructions to complete the installation.

Step two: Run the automated tool

Run the HP Print and Scan Doctor to resolve many common printer networking issues. Since this is a troubleshooting tool only, it might not resolve all network issues.
  1. Press the Power button to turn on the printer, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your printer, and then click Next. If your printer is not in the list, turn it off and back on, and then click Retry. If your printer is still not in the list, click Connect.
  3. If the tool finds your printer and it is connected, you can select Fix Printing or Fix Scanning to resolve any other issues. If the tool cannot find your printer or says that it is disconnected, continue to the next step.
  4. When prompted, select the method that you want to use to connect your printer to the network.
    The tool provides helpful information you might need to set up your networked printer, including network security information and the computer's current network information.
  5. Follow the on-screen instructions to troubleshoot any network issues and connect your printer to the network.
    • If the connectivity issue is resolved by the HP Print and Scan Doctor, try the installation again.
    • If the connectivity issue is not resolved, continue to the next solution to manually resolve the issue.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Maintain the connection

After the printer goes into Sleep or Hibernate mode, it might lose the network connection. Select your operating system, and then follow the steps to adjust your computer’s power settings.
  1. On the Windows taskbar, click the Windows icon (), and then click Control Panel.
  2. Click Performance and Maintenance, and then click Power Options.
  3. On the Power Schemes tab, select Always On from the drop-down list under Power schemes, and then click Apply.
  4. On the Hibernate tab, uncheck the box next to Enable hibernation, and then click Apply.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Restore the wireless connection

Follow these steps to restore the wireless connection on your printer.

Step one: Print a Network Configuration Page

Follow these steps to print a test page.
  1. Load plain, white paper in the input tray.
  2. On the printer control panel, touch the Right Arrow (), and then touch Setup. The Setup menu displays.
  3. Touch the Down Arrow (), and then touch Reports.
  4. Touch Network Configuration Page. The printer prints a test page.
    Figure 5: An example of a network configuration page
    Image: Sample of a network configuration page.

Step two: Evaluate the Network Configuration Page

Check the test page for the following:
  • Do you see any problems indicated on the test page?
  • Does the test page indicate that the printer is connected to your wireless network? The network name that the printer is connected to is listed on the test page.
    NOTE:Make sure that the printer is connected to the correct wireless network, and not another wireless network in the area (such as your neighbor's).
  • Compare the printer's IP address
    An IP address is a series of numbers by which computers, printers and other devices on a network are known. An IP address is usually issued by the local wireless router (network) from its DHCP service. A device is given an IP address that is similar to the wireless router's IP address. For example, if the wireless router's IP address is 192.168.1.1, a printer may be given an IP address of 192.168.1.5.
    to the gateway IP address
    This is the IP address of your wireless router.
    . They should have a similar format. For example, the gateway IP address might be 192.168.0.1 and the printer IP address 192.168.0.5. If the printer has an IP address similar to 169.254.XXX.XXX or 0.0.0.0, it probably is not connected to your wireless network.
  • Check the test page for a list of all the wireless networks detected in your area. Is your network listed? Does your network show good signal strength? Make sure that your network is listed, and that your network shows a strong signal.
  • Check to see if the wireless light is lit, or refer to the test page to see if it indicates that the wireless is off. The wireless light is next to the Wireless button ().
  • Are there several networks on your same channel or networks in use close to your channel? You should use a channel at least 5 channels apart from the closest used channel. Consider changing your wireless router's channel. HP recommends channel 1 or 11.
    • If your printer is not connected to your wireless network, continue to the next step.
    • If your printer is connected to your wireless network, you can stop troubleshooting.

Step three: Check your printer control panel for error messages

Follow these steps if there is an error message on the printer control panel:
  1. Search your printer's home page for topics to help resolve the issue.
  • If these steps resolved the issue, there is no need to continue troubleshooting.
  • If the issue persists, see the next step.

Step four: Update the printer

HP regularly releases printer updates. Make sure that you have the latest firmware installed.
Follow these steps to check for the latest product updates for your product.
  1. From the home screen on the product control panel, touch the ePrint icon ().
  2. Wait for the product to connect to the ePrint server. The ePrint status displays.
  3. Touch Settings on the bottom left corner of the screen.
  4. Touch Printer Update, and then touch Check for Update Now.
    NOTE:Check for updates every week to make sure that you are getting the most out of your HP product.

Step five: Reset the printer and wireless router, and then restart the computer

NOTE:Consider bookmarking this page on your web browser so that you can reference it after restarting the computer.
Follow these steps to reset your printer, your wireless router, and your computer.
  1. Press the Power button on the printer to turn it off.
  2. Disconnect the power cord from the rear of the printer.
  3. Disconnect the power cord from the wireless router.
  4. Turn off the computer.
  5. Wait 30 seconds.
  6. Reconnect the power cord to the wireless router.
  7. Wait 30 seconds, or until the router is fully on and ready.
  8. Turn the computer back on.
  9. Wait for the computer to reload.
  10. Reconnect the power cord to the rear of the printer.
  11. Turn the printer back on.

Step six: Uninstall the printer software

If you previously installed the printer software on a computer that is on the network, follow these steps to uninstall the software, and then reinstall it.
If you did not install the printer software previously on a computer that is on the network, skip to the step to download and install the printer software.
  1. On the Windows taskbar, click the Windows icon (), and then click All Programs. A list of programs installed on your computer displays.
  2. Click the HP folder, and then click the folder with the name and model number of your printer.
  3. Click Uninstall, and then follow the on-screen instructions. The software uninstalls.

Step seven: Download the printer software

Follow these steps to download and install the software, even if the software executable is already installed on your printer. The installation includes steps to connect to the network.
NOTE:To install the printer software, the printer must be connected to a computer that is connected to the network. The printer connects to the network through the software. If you do not have a computer that is currently connected to the network, you can temporarily install a computer on the network in order to connect the printer. You can use either a Windows or Mac computer.
Important: If you get any firewall messages during installation, click unblock, accept, continue, unblock, yes, allow, or permit, or the installation will fail.
To get the most recent driver for your printer you need to download it. Do not use the CD that shipped with the printer because the driver might be out of date.
  1. Go to Get Software and Drivers to browse to the Get Software and Drivers page.
  2. Check the instructions on the page, and then click the Plus sign () next to the correct heading for additional instructions:
  3. Click the Plus sign () next to Driver, and then click the driver that you want to download.
  4. Read through the minimum system requirements and additional instructions. You can also click View directions () for complete download instructions.
  5. Click Download.
  6. If the File Download Security Warning window displays, click Save, and then browse to the location on your computer where you want to save the file.
  7. Click Save. The software downloads to your computer.
    Hint: Make a note of the folder where you saved the file in case you want to install it later.

Step eight: Install the downloaded software

During the installation, the Basic Device Software is required to enable full printer functionality. HP also includes valuable software to help you get the most out of your printer.
Follow these steps to install the downloaded software.
  1. When the download is complete and you are ready to install the files, click Open Folder, and then click the downloaded file. The file name ends in .exe.
    NOTE:If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then click it.
  2. You can accept the default place to save the files. Click Next, and then wait while the installer extracts the files to prepare for installation.
  3. When the installation starts, follow the on-screen instructions to install the software with a wireless connection.
    NOTE:During the installation, you might be prompted to set up the printer hardware. If you have already set up the printer hardware, you can click Next to bypass any hardware setup steps.

Step nine: Select the wireless connection setup option

Use the option that applies to your installation screen.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the USB wireless setup option.
  1. Select Yes, send my wireless settings to the printer, and then click Next.
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
  1. Temporarily connect a USB cable from your printer to your computer when prompted so that your network information can be communicated to the printer.
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.

Step ten: Print and evaluate another Network Configuration Page

  1. Load plain, white paper in the input tray.
  2. On the printer control panel, touch the Right Arrow (), and then touch Setup. The Setup menu displays.
  3. Touch the Down Arrow (), and then touch Reports.
  4. Touch Network Configuration Page. The printer prints a test page.
  5. On the test page, check the Connectivity section. The result should say 'Connected.' Under Current Configuration, the Network Name (SSID) should be the correct wireless network for your networked printer.
    • If your printer is not connected to your wireless network, continue to the next solution.
    • If your printer is connected to the wireless network, and you are able to print and scan, you can stop troubleshooting.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Assign the printer an automatic static IP address

If your computer regularly loses communication with your wireless printer, it can help to give the printer a static IP address. This address does not change over time and your computer might have an easier time recognizing the printer after long periods of printer inactivity.
Follow these steps to assign a static IP address to your printer.
  1. Open a new web browser window.
  2. Find the printer's IP address on the Network Configuration Page you printed earlier in these steps.
      1. Load plain, white paper in the input tray.
      2. On the printer control panel, touch the Right Arrow (), and then touch Setup. The Setup menu displays.
      3. Touch the Down Arrow (), and then touch Reports.
      4. Touch Network Configuration Page. The printer prints a test page.
  3. Type the IP address in your web browser's address bar.
    NOTE:Make sure that you type the IP address into the browser's address box. If you type it into a tool bar search box, the EWS will not open.
    Figure 6: Example of an IP address in a web browser address window
    Image: Example of an IP address in a web browser address window.
  4. Press Enter. The EWS opens.
      If the message 'There is a problem with this website's security certificate' appears in the Web browser when you try to open the Embedded Web Server (EWS), or when you navigate within the EWS, click ' Continue to this website (not recommended)'.
      NOTE:Choosing ' Continue to this website (not recommended)' will not harm your computer while you navigate within the EWS for your HP printer. If you encounter this error outside of your HP printer's EWS, your computer could be at risk.
      If the browser fails to open the EWS after you click ' Continue to this website (not recommended)', refresh the browser window.
  5. Click the Network tab.
  6. In the Wireless section, click the IPv4 or IPv6 configuration, depending on your network setup.
  7. Click Manual IP, and then click Suggest a Manual IP Address.
  8. After the manual IP address populates, click Manual DNS Server.
    NOTE:Keep a record of the manual IP address for reference.
  9. On the Network Configuration Page you printed earlier, locate the DNS Server addresses, type the addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
    If the DNS server addresses are not listed on the Network Configuration Page, or if you have trouble accessing the network or Internet with the original DNS server addresses, use one of the following methods to obtain DNS server addresses.
    Method one: Use a publicly available DNS address
    Configure the printer using publicly available DNS server addresses. To find available DNS server addresses, search online for 'public DNS servers'.
    After you find public DNS addresses, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
    Method two: Get the network DNS information via your computer
    1. Click the Windows icon (), and then click Run. The Run dialog box opens.
    2. Type cmd , and then press Enter.
    3. When the command window opens, type ipconfig /all. Information about the computer's network displays.
    4. Scroll to and locate the DNS Server addresses.
    5. In the EWS, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
  10. Click Exit or close the browser to exit the EWS.
  11. Update the IP address in the printer software. Click the Windows icon (), click All Programs, click HP, click the folder for your printer, and then click Update IP Address.
  12. Type the new manual IP address, and then click Save.
  • If your printer is connected to the wireless network, and you are able to print and scan, you can stop troubleshooting.
  • If your printer is connected to the wireless network, but you are still not able to print or scan, continue to the next solution.

Solution five: Update your operating system

Follow these steps to make sure that your operating system has the most current updates.
  1. On the Windows taskbar, click the Windows icon (), click Control Panel, click System and Security, and then click Windows Update.
  2. Click Check for updates, and then follow the on-screen instructions to install all non-optional Windows updates.
Important: You must follow these solutions in the order presented to resolve the issue.
NOTE:If you are not using the latest version of Windows 8, the information in this document might not match. You can get the latest version from the Microsoft Store.

Solution one: Download, install, and then run an automated tool to help resolve the issue

The automated tool helps to identify and fix common problems when you use printers on your home network.

Step one: Download and install the automated tool

The HP Print and Scan Doctor works with most HP printers, is available in most languages, and works in Windows operating systems only. Download it free from the HP website.
  1. Click Download, and then follow the on-screen instructions to save the software to your computer.
  2. Open the folder where the computer saved the software file (usually Downloads), double-click the file, and then follow the on-screen instructions to complete the installation.

Step two: Run the automated tool

Run the HP Print and Scan Doctor to resolve many common printer networking issues. Since this is a troubleshooting tool only, it might not resolve all network issues.
  1. Press the Power button to turn on the printer, if it is not already on.
  2. From the Product column in the Print and Scan Doctor, select your printer, and then click Next. If your printer is not in the list, turn it off and back on, and then click Retry. If your printer is still not in the list, click Connect.
  3. If the tool finds your printer and it is connected, you can select Fix Printing or Fix Scanning to resolve any other issues. If the tool cannot find your printer or says that it is disconnected, continue to the next step.
  4. When prompted, select the method that you want to use to connect your printer to the network.
    The tool provides helpful information you might need to set up your networked printer, including network security information and the computer's current network information.
  5. Follow the on-screen instructions to troubleshoot any network issues and connect your printer to the network.
    • If the connectivity issue is resolved by the HP Print and Scan Doctor, try the installation again.
    • If the connectivity issue is not resolved, continue to the next solution to manually resolve the issue.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Maintain the connection

After the printer goes into Sleep or Hibernate mode, it might lose the network connection. Select your operating system, and then follow the steps to adjust your computer’s power settings.
  1. Right-click the Start button () in the lower left corner of the screen, click Search, and then type power options.
  2. Click Power Options in the results.
  3. Click Change when the computer sleeps.
  4. Select Never from the drop down menu beside Put the computer to sleep.
  5. Click Save Changes.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution three: Restore the wireless connection

Follow these steps to restore the wireless connection on your printer.

Step one: Print a Network Configuration Page

Follow these steps to print a test page.
  1. Load plain, white paper in the input tray.
  2. On the printer control panel, touch the Right Arrow (), and then touch Setup. The Setup menu displays.
  3. Touch the Down Arrow (), and then touch Reports.
  4. Touch Network Configuration Page. The printer prints a test page.
    Figure 7: An example of a network configuration page
    Image: Sample of a network configuration page.

Step two: Evaluate the Network Configuration Page

Check the test page for the following:
  • Do you see any problems indicated on the test page?
  • Does the test page indicate that the printer is connected to your wireless network? The network name that the printer is connected to is listed on the test page.
    NOTE:Make sure that the printer is connected to the correct wireless network, and not another wireless network in the area (such as your neighbor's).
  • Compare the printer's IP address
    An IP address is a series of numbers by which computers, printers and other devices on a network are known. An IP address is usually issued by the local wireless router (network) from its DHCP service. A device is given an IP address that is similar to the wireless router's IP address. For example, if the wireless router's IP address is 192.168.1.1, a printer may be given an IP address of 192.168.1.5.
    to the gateway IP address
    This is the IP address of your wireless router.
    . They should have a similar format. For example, the gateway IP address might be 192.168.0.1 and the printer IP address 192.168.0.5. If the printer has an IP address similar to 169.254.XXX.XXX or 0.0.0.0, it probably is not connected to your wireless network.
  • Check the test page for a list of all the wireless networks detected in your area. Is your network listed? Does your network show good signal strength? Make sure that your network is listed, and that your network shows a strong signal.
  • Check to see if the wireless light is lit, or refer to the test page to see if it indicates that the wireless is off. The wireless light is next to the Wireless button ().
  • Are there several networks on your same channel or networks in use close to your channel? You should use a channel at least 5 channels apart from the closest used channel. Consider changing your wireless router's channel. HP recommends channel 1 or 11.
    • If your printer is not connected to your wireless network, continue to the next step.
    • If your printer is connected to your wireless network, you can stop troubleshooting.

Step three: Check your printer control panel for error messages

Follow these steps if there is an error message on the printer control panel:
  1. Search your printer's home page for topics to help resolve the issue.
  • If these steps resolved the issue, there is no need to continue troubleshooting.
  • If the issue persists, see the next step.

Step four: Update the printer

HP regularly releases printer updates. Make sure that you have the latest firmware installed.
Follow these steps to check for the latest product updates for your product.
  1. From the home screen on the product control panel, touch the ePrint icon ().
  2. Wait for the product to connect to the ePrint server. The ePrint status displays.
  3. Touch Settings on the bottom left corner of the screen.
  4. Touch Printer Update, and then touch Check for Update Now.
    NOTE:Check for updates every week to make sure that you are getting the most out of your HP product.

Step five: Reset the printer and wireless router, and then restart the computer

NOTE:Consider bookmarking this page on your web browser so that you can reference it after restarting the computer.
Follow these steps to reset your printer, your wireless router, and your computer.
  1. Press the Power button on the printer to turn it off.
  2. Disconnect the power cord from the rear of the printer.
  3. Disconnect the power cord from the wireless router.
  4. Turn off the computer.
  5. Wait 30 seconds.
  6. Reconnect the power cord to the wireless router.
  7. Wait 30 seconds, or until the router is fully on and ready.
  8. Turn the computer back on.
  9. Wait for the computer to reload.
  10. Reconnect the power cord to the rear of the printer.
  11. Turn the printer back on.

Step six: Uninstall the printer software

If you previously installed the printer software on a computer that is on the network, follow these steps to uninstall the software, and then reinstall it.
If you did not install the printer software previously on a computer that is on the network, skip to the step to download and install the printer software.
  1. Right-click the Start button () in the lower left corner of the screen, and then click Programs and Features.
  2. Right-click your HP printer's name, and then click Uninstall. Follow the on-screen instructions to uninstall the software.
    NOTE:If you do not see any HP software in the list, there is no software to remove from your computer.
  3. Repeat the preceding step to remove other HP printer software titles.
  4. Restart the computer before starting to reinstall the driver.

Step seven: Download the printer software

Follow these steps to download and install the software, even if the software executable is already installed on your printer. The installation includes steps to connect to the network. To get the most recent driver for your printer you need to download it. Do not use the CD that shipped with the printer because the driver might be out of date.
NOTE:To install the printer software, the printer must be connected to a computer that is connected to the network. The printer connects to the network through the software. If you do not have a computer that is currently connected to the network, you can temporarily install a computer on the network in order to connect the printer. You can use either a Windows or Mac computer.
Important: If you get any firewall messages during installation, click unblock, accept, continue, unblock, yes, allow, or permit, or the installation will fail.
  1. Turn on the printer.
  2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
  3. If the Welcome to HP Support page opens, follow these steps:
    1. In the Enter product name or number field, type your printer model or number.
    2. In the Questions or keywords field, type driver, and then press Enter.
      You might need to select your printer model number from a list of similar printer models.
    3. Next to the image of your printer, click the name of your printer.
      Figure 8: Example of the link to your printer homepage
      Image: Example of the link next to your printer homepage
    4. On the HP support site, click Drivers.
  4. Select your operating system, and then click Next.
    A list of drivers and other downloads display.
  5. Scroll down the page, and then click Driver - Product Installation Software.
  6. Click Download next to the full feature software and driver listed, and then follow the prompts to save the driver to your computer.
  7. Open the folder where the software file saved (usually Downloads), double-click the file, and then follow the on-screen instructions to install the software.

Step eight: Select the wireless connection setup option

Use the option that applies to your installation screen.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the USB wireless setup option.
  1. Select Yes, send my wireless settings to the printer, and then click Next.
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.
  1. Temporarily connect a USB cable from your printer to your computer when prompted so that your network information can be communicated to the printer.
  2. Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.

Step nine: Print and evaluate another Network Configuration Page

  1. Load plain, white paper in the input tray.
  2. On the printer control panel, touch the Right Arrow (), and then touch Setup. The Setup menu displays.
  3. Touch the Down Arrow (), and then touch Reports.
  4. Touch Network Configuration Page. The printer prints a test page.
  5. On the test page, check the Connectivity section. The result should say 'Connected.' Under Current Configuration, the Network Name (SSID) should be the correct wireless network for your networked printer.
    • If your printer is not connected to your wireless network, continue to the next solution.
    • If your printer is connected to the wireless network, and you are able to print and scan, you can stop troubleshooting.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution four: Assign the printer an automatic static IP address

If your computer regularly loses communication with your wireless printer, it can help to give the printer a static IP address. This address does not change over time and your computer might have an easier time recognizing the printer after long periods of printer inactivity.

Video of assigning the printer a static IP address

The following video demonstrates how to assign the printer a static IP address.
NOTE:This video shows the Windows 8 operating system and the HP Photosmart 7510 (C311a) e-All-in-One printer. The steps for navigating your operating system might be slightly different, but the steps to assign the printer a static IP address are the same.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
Follow these steps to assign a static IP address to your printer.
  1. Open a new web browser window.
  2. Find the printer's IP address on the Network Configuration Page you printed earlier in these steps.
      1. Load plain, white paper in the input tray.
      2. On the printer control panel, touch the Right Arrow (), and then touch Setup. The Setup menu displays.
      3. Touch the Down Arrow (), and then touch Reports.
      4. Touch Network Configuration Page. The printer prints a test page.
  3. Type the IP address in your web browser's address bar.
    NOTE:Make sure that you type the IP address into the browser's address box. If you type it into a tool bar search box, the EWS will not open.
    Figure 9: Example of an IP address in a web browser address window
    Image: Example of an IP address in a web browser address window.
  4. Press Enter. The EWS opens.
      If the message 'There is a problem with this website's security certificate' appears in the Web browser when you try to open the Embedded Web Server (EWS), or when you navigate within the EWS, click ' Continue to this website (not recommended)'.
      NOTE:Choosing ' Continue to this website (not recommended)' will not harm your computer while you navigate within the EWS for your HP printer. If you encounter this error outside of your HP printer's EWS, your computer could be at risk.
      If the browser fails to open the EWS after you click ' Continue to this website (not recommended)', refresh the browser window.
  5. Click the Network tab.
  6. In the Wireless section, click the IPv4 or IPv6 configuration, depending on your network setup.
  7. Click Manual IP, and then click Suggest a Manual IP Address.
    .
  8. After the manual IP address populates, click Manual DNS Server.
    NOTE:Keep a record of the manual IP address for reference.
  9. On the Network Configuration Page you printed in the previous step, locate the DNS Server addresses, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
    If the DNS server addresses are not listed on the Network Configuration Page, or if you have trouble accessing the network or Internet with the original DNS server addresses, use one of the following methods to obtain DNS server addresses.
    Method one: Use a publicly available DNS address
    Configure the printer using publicly available DNS server addresses. To find available DNS servers, search online for 'public DNS servers'.
    After you find public DNS addresses, type the DNS server addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
    Method two: Get the network DNS information via your computer
    1. Right-click the Start button () in the lower left corner of the screen, click Run, type cmd, and then click OK.
    2. When the command window opens, type ipconfig /all. Information about the computer's network displays.
    3. Scroll to and locate the DNS Server addresses.
    4. In the EWS, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
  10. Click Exit or close the browser to exit the EWS.
  11. Open the printer software to update the manual IP address.
    1. Right-click the Start button () in the lower left corner of the screen, click Search, and then type hp.
    2. Click HP in the results.
    3. Click your printer ().
  12. Click Utilities, and then click Update IP Address.
  13. Type the new manual IP address, and then click Save.
  • If your printer is connected to the wireless network, and you are able to print and scan, you can stop troubleshooting.
  • If your printer is connected to the wireless network, but you are still not able to print or scan, continue to the next solution.

Solution five: Update your operating system

Follow these steps to make sure that your operating system has the most current updates.
  1. Right-click the Start button () in the lower left corner of the screen, click Control Panel, and then click Windows Update.
  2. Click Check for updates, and then follow the on-screen instructions to install all non-optional Windows updates.
Follow these solutions in the order presented for Mac OS X v10.6 Snow Leopard, OS X v10.7 Lion, and OS X v10.8 Mountain Lion.

Solution one: Restore the wireless connection

Follow these steps to restore the wireless connection on your printer.

Step one: Print a Network Configuration Page

  1. Load plain, white paper in the input tray.
  2. On the printer control panel, touch the Right Arrow (), and then touch Setup. The Setup menu displays.
  3. Touch the Down Arrow (), and then touch Reports.
  4. Touch Network Configuration Page. The printer prints a test page.
    Figure 10: An example of a network configuration page
    Image: Sample of a network configuration page.

Step two: Evaluate the Network Configuration Page

Check the test page for the following:
  • Do you see any problems indicated on the test page?
  • Does the test page indicate that the printer is connected to your wireless network? The network name that the printer is connected to is listed on the test page.
    NOTE:Make sure that the printer is connected to the correct wireless network, and not another wireless network in the area (such as your neighbor's).
  • Compare the printer's IP address
    An IP address is a series of numbers by which computers, printers and other devices on a network are known. An IP address is usually issued by the local wireless router (network) from its DHCP service. A device is given an IP address that is similar to the wireless router's IP address. For example, if the wireless router's IP address is 192.168.1.1, a printer may be given an IP address of 192.168.1.5.
    to the gateway IP address
    This is the IP address of your wireless router.
    . They should have a similar format. For example, the gateway IP address might be 192.168.0.1 and the printer IP address 192.168.0.5. If the printer has an IP address similar to 169.254.XXX.XXX or 0.0.0.0, it probably is not connected to your wireless network.
  • Check the test page for a list of all the wireless networks detected in your area. Is your network listed? Does your network show good signal strength? Make sure that your network is listed, and that your network shows a strong signal.
  • Check to see if the wireless light is lit, or refer to the test page to see if it indicates that the wireless is off. The wireless light is next to the Wireless button ().
  • Are there several networks on your same channel or networks in use close to your channel? You should use a channel at least 5 channels apart from the closest used channel. Consider changing your wireless router's channel. HP recommends channel 1 or 11.
    • If your printer is not connected to your wireless network, continue to the next step.
    • If your printer is connected to your wireless network, you can stop troubleshooting.

Step three: Check your printer control panel for error messages

Follow these steps if there is an error message on the printer control panel:
  1. Search your printer's home page for topics to help resolve the issue.
  • If these steps resolved the issue, there is no need to continue troubleshooting.
  • If the issue persists, see the next step.

Step four: Update the printer

HP regularly releases printer updates, as well as new Web Services apps and new features to existing Web Services apps. Follow these steps to update your printer to make sure that you have the latest firmware installed, and that all Web Services apps are current.
Follow these steps to check for the latest product updates for your product.
  1. From the home screen on the product control panel, touch the ePrint icon ().
  2. Wait for the product to connect to the ePrint server. The ePrint status displays.
  3. Touch Settings on the bottom left corner of the screen.
  4. Touch Printer Update, and then touch Check for Update Now.
    NOTE:Check for updates every week to make sure that you are getting the most out of your HP product.

Step five: Reset the printer and wireless router, and then restart the computer

Follow these steps to reset your printer and your wireless router, and then restart your computer.
NOTE:Consider bookmarking this page on your web browser so that you can reference it after restarting the computer.
Follow these steps to reset your printer, your wireless router, and your computer.
  1. Press the Power button on the printer to turn it off.
  2. Disconnect the power cord from the rear of the printer.
  3. Disconnect the power cord from the wireless router.
  4. Turn off the computer.
  5. Wait 30 seconds.
  6. Reconnect the power cord to the wireless router.
  7. Wait 30 seconds, or until the router is fully on and ready.
  8. Turn the computer back on.
  9. Wait for the computer to reload.
  10. Reconnect the power cord to the rear of the printer.
  11. Turn the printer back on.

Step six: Uninstall the printer software

If you previously installed the printer software on a computer that is on the network, follow these steps to uninstall the software, and then reinstall it.
If you did not install the printer software previously on a computer that is on the network, skip to the step to download and install the printer software.
  1. On the desktop, double-click the Macintosh HD icon ().
  2. Click Applications, and then click the Hewlett-Packard folder.
  3. Double-click the HP Uninstaller. The HP Uninstaller opens.
  4. Click Continue.
  5. Select the printer to remove, and then click Uninstall.
  6. When prompted, type the Administrator name and Password, and then click OK.
  7. Follow the on-screen instructions to complete the uninstall.
  8. When the uninstall is complete, continue to the next step to download and install the printer software.

Step seven: Download and install the printer software

Follow these steps to download and install the software, even if the software is already installed on your printer. The installation includes steps to connect to the network.
NOTE:To install the printer software, the printer must be connected to a computer that is connected to the network. The printer connects to the network through the software. If you do not have a computer that is currently connected to the network, you can temporarily install a computer on the network in order to connect the printer. You can use either a Windows or Mac computer.
  1. Turn on the printer.
  2. Click this link: Get Software and Drivers .
  3. Check the instructions on the page, and then click the Plus sign () next to the correct heading for additional instructions:
  4. Click the Plus sign next to Driver, and then click the driver that you want to download.
    NOTE:HP recommends the Full Feature type of download, if available, to take advantage of all your printer features.
  5. Read through the minimum system requirements and additional instructions. You can also click View directions for complete download instructions.
  6. Click Download. The Welcome to the HP Software window automatically opens with the HP Installer icon, and an HP Software icon displays on the desktop.
    Figure 11: Example of the HP Installer icon
    Image: Example of an HP Installer icon.
    Figure 12: Example of the HP Software icon
    Image: Example of an HP Software icon.
    NOTE:If the Welcome to the HP Software window and HP icons do not automatically open, click the HP download file icon in the Download folder on the Dock.
    Figure 13: Example of the HP download file icon in the Download folder
    Image: Example of an HP download file  icon in the Download folder
  7. Double-click the HP Installer icon to open the software installer.
  8. When prompted, select your printer, and then click Continue.
  9. Follow the on-screen instructions to complete the installation.

Step eight: Select the wireless connection setup option

When the options for setting up your printer display in the installation window, select the wireless setup option that works best for you.
NOTE: The USB setup option does not allow your printer to establish a wireless connection to the network.
    • HP Auto Wireless Connect (Recommended) automatically gathers your current network information from your computer, and then applies it to your printer through the wireless connection in order to connect the printer to the same network.
    • USB Setup of Wireless automatically gathers your current network information from your computer, and then applies it to your printer over a USB connection in order to connect the printer to the same network.
NOTE:HP Auto Wireless Connect is offered for up to 120 minutes after initial printer setup. After that time, the installation defaults to the USB wireless setup option.
  1. Click Continue.
  2. Click Agree or Allow to allow HP Setup Assistant to transfer the wireless settings from your Mac to your printer.
  3. Follow the on-screen instructions to complete the software installation and wireless network setup.
  1. Check the box to configure the printer wirelessly.
  2. Follow the on-screen instructions to set up the wireless connection.

Step nine: Print and evaluate another Network Configuration Page

  1. Load plain, white paper in the input tray.
  2. On the printer control panel, touch the Right Arrow (), and then touch Setup. The Setup menu displays.
  3. Touch the Down Arrow (), and then touch Reports.
  4. Touch Network Configuration Page. The printer prints a test page.
  5. On the test page, check the Connectivity section. The result should say 'Connected.' Under Current Configuration, the Network Name (SSID) should be the correct wireless network for your networked printer.
    • If your printer is not connected to your wireless network, continue to the next solution.
    • If your printer is connected to the wireless network, and you are able to print and scan, you can stop troubleshooting.

Solution two: Assign the printer an automatic static IP address

If your computer regularly loses communication with your wireless printer, it can help to give the printer an automatic static IP address. This address does not change over time and your computer might have an easier time recognizing the printer after long periods of printer inactivity.

Video of assigning the printer a static IP address

The following video demonstrates how to assign the printer a static IP address.
NOTE:This video shows the Windows 8 operating system and the HP Photosmart 7510 (C311a) e-All-in-One printer. The steps for navigating your operating system might be slightly different, but the steps to assign the printer a static IP address are the same.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
Follow these steps to assign a static IP address to your printer.
  1. Refer to the test page that you printed in the previous solution, and then find the IP address of your printer.
  2. Open a new web browser window or tab.
  3. In the address bar, type the printer IP address given on the test page, and then press Enter.
    The Embedded Web Server (EWS) for the printer opens and confirms that the printer is communicating with the computer.
  4. Click the Network tab.
  5. In the Wireless section, click the IPv4 or IPv6 configuration, depending on your network setup.
  6. Click Manual IP, and then click Suggest a Manual IP Address.
  7. After the manual IP address populates, click Manual DNS Server.
    NOTE:Keep a record of the manual IP address for reference.
  8. On the Network Configuration Page you printed earlier, locate the DNS Server addresses, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
    If the DNS server addresses are not listed on the Network Configuration Page, or if you have trouble accessing the network or Internet with the original DNS server addresses, use one of the following methods to obtain DNS server addresses.
    Method one: Use a publicly available DNS address
    Configure the printer using publicly available DNS server addresses. To find available DNS server addresses, search online for 'public DNS servers'.
    After you find public DNS server addresses, type the DNS server addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
    Method two: Get the network DNS information via your computer
    1. Click the Apple icon (), and then click System Preferences.
    2. Click Network, select your network, and then click Advanced.
    3. Click DNS. The DNS addresses display.
    4. In the EWS, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
  9. Print another test page to make sure that the printer's IP address is the one you assigned.
      1. Load plain, white paper in the input tray.
      2. On the printer control panel, touch the Right Arrow (), and then touch Setup. The Setup menu displays.
      3. Touch the Down Arrow (), and then touch Reports.
      4. Touch Network Configuration Page. The printer prints a test page.
  10. Turn off the wireless router. If the wireless router does not have a power button, disconnect the power cord on the router to turn it off.
  11. Press the Power button on the printer to turn off the printer.
  12. Turn the wireless router back on. If the wireless router does not have a power button, reconnect the power cord to the router to turn it on.
  13. Press the Power button on the printer to turn it on again.
  • If your printer is connected to the wireless network, and you are able to print and scan, you can stop troubleshooting.
  • If your printer is connected to the wireless network, but you are still not able to print or scan, continue to the next solution.

Solution three: Update your operating system

Follow these steps to make sure that your operating system has the most current updates.
  1. Click the Apple icon (), and then click Software Updates. Your Mac checks for new software.
  2. Follow the on-screen instructions to complete the update.