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HP Officejet 6700 Premium e-All-in-One Printer - H711n support

Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages

  • PrintPrint
This document pertains to the HP Officejet 6600 e-All-in-One and the 6700 Premium e-All-in-One printers .
The printer is working, but the printed output is missing black or color inks, or the output is blank or has very little ink.
In general, low ink levels should not impact print quality. Your printer stops and displays a message when ink levels get too low. However, the printer might still perform a limited amount of printing in 'backup mode' at low ink levels. In backup mode, blacks might not be as dark, or printouts might be in grayscale (shades of gray with no color). Replace any low cartridges if backup mode printing is unacceptable.
You can choose to print with black ink only through the print settings. You must have the printer's full feature software installed on your computer to change this print setting. Go to download your printer's full feature software from the HP website.
Select your operating system, and then follow the steps to print only with the black cartridge.
Follow these steps to print only with the black ink cartridge.
  1. In your software application, click Print .
  2. Select your printer from the list of available printers.
  3. Click the option that opens the Printer Properties dialog box. Based on your software application, this option might be called Printer Properties , Options , Printer Setup , Printer , or Preferences .
  4. Click the Features tab, click the Grayscale drop-down menu, and then click Black Ink Only .
  5. Click OK , and then click Print to start the print job.
Follow these steps to print only with the black ink cartridge.
  1. In your software application, click Print .
  2. Select your printer from the list of available printers.
  3. Click the Paper Type/Quality menu.
  4. Click the triangle next to Color Options .
  5. From the Color menu, select Grayscale .
  6. Select Black Print Cartridge Only , and then click Print to start the print job.

Solution One: Use Genuine HP Cartridges

Which cartridges you use depends on your country or region. Follow these steps to purchase cartridges or check cartridge compatibility for your printer using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.
HP recommends that you use genuine HP cartridges. HP cannot guarantee the quality or reliability of non-HP cartridges or refilled HP cartridges. If you do not use genuine HP cartridges, the following solutions might not resolve your print quality issue.

Solution Two: Check the Estimated Ink Levels, and then Replace Any Low or Empty Cartridges

Follow these steps to check the ink levels, and then replace any low or empty cartridges.
NOTE:When a message displays that says that a cartridge is empty, it must be replaced before you can continue to print. Some ink from all the cartridges is required to run printhead servicing tasks to prevent ink clogs.

Step One: Check the Estimated Ink Levels

NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until you are prompted to.
  1. On the printer control panel, touch the Ink Level icon ( ) or ( ).
    NOTE:The Ink Level icon that displays on your control panel differs depending on your printer model.
    A graphic of the estimated ink levels for each cartridge displays on the control panel.
    Figure 1: Estimated ink levels displayed on the printer control panel
    Graphic: Estimated ink levels displayed on printer control panel
  2. Identify any cartridges that are low or empty, and then continue to the next step.
  • If none of the cartridges are low on ink , you do not need to replace them yet. Continue to the next solution.
  • If any of the cartridges are low on ink , continue to the next step to replace them.

Step Two: Replace Any Low or Empty Cartridges

Follow these steps to replace any low or empty cartridges.

Video of Replacing a Cartridge

The following video demonstrates how to replace a cartridge.
NOTE:This video shows the HP Officejet 6700 Premium e-All-in-One Printer series (H711), but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
  1. Press the Power button to turn on the product, if it is not already on.
  2. Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before proceeding.
    Figure 2: Slot on the left side of the printer
    Image: The slot on the left side of the printer
  3. Push in on the front of the cartridge to release it, and then pull it toward you to remove it from its slot.
    Figure 3: Remove the cartridge from its slot
    Image of removing a cartridge
  4. Remove the new cartridge from its packaging.
  5. Hold the cartridge so that the cartridge contacts are facing toward the printer.
  6. Slide the new cartridge into its slot, and then gently push it forward until it clicks into place.
    NOTE:Make sure that the colored dot on the cartridge label matches the colored dot on the slot.
    Figure 4: Insert the cartridge into its color-coded slot
    Image of inserting the cartridge into its color-coded slot
  7. Repeat these steps for other cartridges, if necessary.
  8. Close the cartridge access door.

Solution Three: Use an Automated Tool to Clean the Printhead

Follow these steps to clean the printhead.
NOTE:If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality.
  1. Load plain white paper into the tray.
  2. On the printer control panel, touch the Right Arrow ( ) to display more options.
  3. Touch Setup ( ), and then touch Tools . The Tools Menu displays.
  4. Touch Clean Printhead .
  5. Wait while the printer completes the printhead cleaning process, and then touch OK .
    NOTE:You might have to clean the printhead several times to correct the issue.
  6. Print another Print Quality Diagnostic Page to see if the issue is resolved.
NOTE:Never turn off the printer when cartridges are missing. Make sure that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.

Solution Four: Service the Printer

If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , fees might apply for contacting HP.
NOTE:Keep a print sample that shows the problem. If the ink cartridges, printhead, or printer is replaced under warranty, the support agent will request the print sample. If the printer is returned to HP, the print sample must be returned with the printer. Place the sample in the output tray when you package your printer for shipping.
HP Officejet 6700 Premium e-All-in-One Printer - H711n

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