Jump to content

HP Officejet 6700 Premium e-All-in-One Printer - H711n support

Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages

  • PrintPrint

Issue

The printer is working, but the printed output has no black, or is missing one or more colors, or is blank, or has very little ink.

Solution one: Check estimated ink levels, and then replace any low or empty cartridges

Low ink can contribute to poor print quality. Follow these steps to check the ink levels, and then replace any low or empty cartridges.
NOTE:When a message displays that says that a cartridge is empty, it must be replaced before you can continue printing. Some ink from all the cartridges is required to run printhead servicing tasks to prevent ink clogs.

Step one: Check estimated ink levels

NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low-ink levels, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable.
  1. On the printer control panel, touch the Ink Level icon ( ) or ( ).
    NOTE:The Ink Level icon that displays on your control panel differs depending on your printer model.
    A graphic of the estimated ink levels for each cartridge displays on the control panel.
    Figure 1: Estimated ink levels displayed on the printer control panel
    Graphic: Estimated ink levels displayed on printer control panel
  2. Identify any cartridges that are low or empty, and then continue to the next step.

Step two: Replace any low or empty cartridges

Follow these steps to replace any low or empty cartridges.
NOTE:You can print with black ink only by changing print settings in the HP software.
You can choose to print with black ink only by adjusting the print settings. You must have the printer's full feature software installed on your computer to change this print setting. Click here to download your printer's full feature software from the HP website .
Select your operating system, and then follow the steps to print using only the black cartridge.
  1. In your software application, click Print .
  2. Select your printer from the list of available printers.
  3. Click the option that opens the Printer Properties dialog box. Depending on your software application, this option might be called Printer Properties , Options , Printer Setup , Printer , or Preferences .
  4. Click the Features tab, click the Grayscale drop-down menu, and then click Black Ink Only .
  5. Click OK , and then click Print to start the print job.
  1. In your software application, click Print .
  2. Select your printer from the list of available printers.
  3. Click the Paper Type/Quality menu.
  4. Click the triangle next to Color Options .
  5. From the Color menu, select Grayscale .
  6. Select Black Print Cartridge Only , and then click Print to start the print job.

Video of replacing a cartridge

The following video demonstrates how to replace a cartridge.
NOTE:This video shows the HP Officejet 6700 Premium e-All-in-One Printer series (H711), but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
  1. Press the Power button to turn on the printer, if it is not already on.
  2. Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before proceeding.
    Figure 2: Open the cartridge access door
    Image: Open the cartridge access door
    1 - Slot for opening the cartridge access door
  3. Push in on the front of the cartridge to release it, and then pull it toward you to remove it from its slot.
    Figure 3: Remove the cartridge from its slot
    Image: Remove the cartridge from its slot.
  4. Remove the new cartridge from its packaging.
  5. Hold the cartridge so that the cartridge contacts are facing toward the printer.
  6. Slide the new cartridge into its slot, and then gently push it forward until it clicks into place.
    NOTE:Make sure that the colored dot on the cartridge label matches the colored dot on the slot.
    Figure 4: Insert the cartridge into its color-coded slot
    Image: Insert the cartridge into its color-coded slot.
    CAUTION:Do not lift the latch handle on the carriage to insert cartridges. Doing so could cause the printhead or cartridges to be incorrectly seated, which could damage the print mechanism and cause printing problems.
  7. Repeat these steps for other cartridges, if necessary.
  8. Close the cartridge access door.
  9. Wait until the warm-up sequence finishes and your printer is quiet before you proceed.
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution two: Use an automated tool to clean the printhead

Follow these steps to clean the printhead.
NOTE:If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality.
  1. Load plain white paper into the tray.
  2. On the printer control panel, touch the Right Arrow ( ) to display more options.
  3. Touch Setup ( ), and then touch Tools . The Tools Menu displays.
  4. Touch Clean Printhead .
  5. Wait while the printer completes the printhead cleaning process, and then touch OK .
    NOTE:You might have to clean the printhead several times to correct the issue.
  6. Print another Print Quality Diagnostic Page to see if the issue is resolved.
NOTE:To avoid issues that require cleaning the printhead, always turn the printer off using the Power button on the printer itself. Make sure that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when cartridges are missing .
  • If these steps resolved the issue , you do not need to continue troubleshooting.
  • If the issue persists , continue to the next solution.

Solution three: Service the printer

If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty , contact HP.
  • If your product is out of warranty , fees might apply for contacting HP.
HP Officejet 6700 Premium e-All-in-One Printer - H711n

HP Support forums

Find solutions and collaborate with others on the HP Support Forum
HP on YouTube