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HP ENVY 4502 e-All-in-One Printer support

Replacing the Cartridges

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Introduction

This document contains steps for replacing the cartridges.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country or region location is correct.

Video of replacing the cartridges

The following video demonstrates how to replace a cartridge.
NOTE:This video shows the HP ENVY 4500 printer, but the steps are the same for your printer.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .

Replacing the cartridges

Follow these steps to replace and then align the cartridges.

Step one: Load paper

When you install a new cartridge, the printer prompts you to load paper so you can complete a cartridge alignment. Before you begin the alignment process, follow these steps to load paper in the printer.
  1. Open the paper tray door, and then pull it toward you to extend the paper tray.
  2. Gently pull out the paper tray extender, and then lift up the paper catch.
    Figure 1: Pull out the paper tray and the tray extender
    Image: Pull out the  paper tray and  the  tray extender
  3. Slide the paper width guides to their outermost position.
    Figure 2: Slide out the paper width guides
    Image: Slide out the paper width guides
  4. Load a stack of U.S. letter or A4 size paper into the paper tray with the short edge forward and the print side down. Push the stack into the tray until it stops.
    Figure 3: Load the paper
    Image: Load the paper
  5. Slide in the paper width guides in until they rest against the edges of the paper.
    Figure 4: Slide in the paper width guides
    Image: Slide in the paper width guides
  6. Push the paper tray forward until it clicks into place.
    NOTE:Push the paper tray all the way in to avoid an error message.
    Figure 5: Push the paper tray forward until it clicks into place
    Image: Push the paper tray forward until  it clicks into place

Step two: Replace the cartridge

Follow these steps to replace one or both of the cartridges.
NOTE:If you are enrolled in the Instant Ink program, you receive special Instant Ink cartridges. Instant Ink cartridges are larger than standard cartridges, but they fit in the carriage in the same way.
Figure 6: Standard and Instant Ink cartridges
Image: Standard and Instant Ink cartridges
1 - Standard cartridge
2 - Instant Ink cartridge
  1. Press the Power button to turn on the printer, if it is not already on.
  2. Open the scanner lid.
  3. Open the cartridge access door. The carriage moves to the cartridge access area. Wait until the carriage is idle and silent before you continue.
    Figure 7: Open the cartridge access door
    Image: Open the cartridge access door.
  4. To release the cartridge, lift the lid on the cartridge slot, and then gently push the lid back until it stops.
  5. Pull up on the cartridge to remove it from the slot.
    Figure 8: Remove the cartridge
    Image: Remove the cartridge.
    1 - Lift the lid
    2 - Gently push the lid back
    3 - Pull up on the cartridge
  6. Remove the new cartridge from its packaging, and then pull the pull tab to remove the plastic tape.
    Figure 9: Remove the plastic tape
    Image: Remove the plastic tape.
  7. Hold the cartridge at a slight upward angle with the cartridge contacts facing the rear of the printer, and then slide the cartridge into the empty slot.
  8. Close the lid on the cartridge slot to secure the cartridge into place.
    NOTE:Insert the color cartridge in the slot on the left. Insert the black cartridge in the slot on the right.
    Figure 10: Insert the cartridge
    Image: Insert the cartridge.
    1 - Insert the cartridge
    2 - Close the lid
    3 - The color cartridge is on the left, and the black cartridge is on the right
  9. Repeat the previous steps to install the other cartridge, if necessary.
  10. Close the cartridge access door.
    Figure 11: Close the cartridge access door
    Image: Close the cartridge access door.
  11. Close the scanner lid.
  12. Follow the instructions on the control panel to start the cartridge alignment. The printer aligns the cartridges and prints an alignment page.
      If the printer did not print an alignment page, follow these steps:
      1. On the printer control panel, press the Down Arrow () to scroll to Tools, and then press OK.
      2. Press the Down Arrow () to scroll to Align Printer, and then press OK.
HP ENVY 4502 e-All-in-One Printer

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