Jump to content

What if I Don't See My Operating System?

  • PrintPrint

What if I don't see my operating system from HP's software page?

If the operating system you are looking for is not listed on the software download site, HP does not have software or driver downloads available for your computer and operating system. HP provides software and driver updates for the operating system that originally came with your computer as it was designed and tested for the operating system purchased with the PC. Changing the operating system on your computer (upgrading or downgrading), puts the system into a configuration that might not work with the hardware design. If you you must change the operating system, get drivers from the manufacturer of the component you need. For example, if a computer has NVIDIA video hardware and was upgraded to a newer version of Windows, someone would go to NVIDIA's web site to download and install an updated driver.

Why is there no driver available for my PC's operating system?

HP provides software and driver updates that are compatible with the operating system that originally came with your HP or Compaq computer. In some case, HP may be able to provide software for other operating systems. To get drivers for other operating systems that HP does not supply, visit the component manufacturer's Web site. Another great place to find help with driver are the helpful people in HP's Consumer Support Forum .

Where do I find software for Android?

Driver and operating system updates are delivered to HP's Android tablets and PCs using over the air updates. That is, they are applied automatically through the Android operating system when connected to the Internet. HP may also provide a recovery image that you can use to restore your tablet or PC back to its original software configuration. Of course, apps may be downloaded and installed through the Google Play Store from within the Android OS.

Where do I find software for ChromeOS?

Driver and OS updates are delivered to HP's Chromebook PCs using over the air updates from Google. That is, they are applied automatically through ChromeOS. Depending on the model of your computer, HP may provide a recovery image to restore your tablet or PC back to its original software configuration. Apps for ChromeOS can be downloaded through the Google Chrome Web Store while in ChromeOS.

Where do I find software for Linux?

If you are looking for software and drivers for Linux, visit The Linux Kernel Archives Web site (in English).

Where do I find software for other versions of Windows?

If you are looking for software and drivers for Windows and HP does not have them, use Microsoft Windows Update (in English) and visit component manufacturer's Web sites, such as AMD, intel, realtek, and others. When using Windows Update, be sure to check for optional updates. Also, there are many helpful people that participate in HP's Consumer Support Forum . Searching HP's forums for the driver you are looking for might bring up a solution.

What other options are available?

If HP does not have the software you are looking for, other sources probably have what you are looking for. Consider the following possible solutions:
  • Members of the HP Consumer Support Forum often research and recommend alternative drivers or workarounds. First, search these forums for an existing solution. If you cannot find an existing forum conversation that provide what you are looking for, sign up and ask the community for a software solution.
  • HP and Compaq computers come with hardware components and software from other manufacturers. Visit the component manufacturer's Web site.
    Example: if you upgraded the operating system to a later version of Windows and you want a video driver for AMD (ATI) graphics, You can go to www.amd.com to find and download video drivers.
    CAUTION: Do not install BIOS updates from the motherboard manufacturer's Web site! Only install BIOS updates from HP! Installing BIOS updates from teh motherboard manufacturer's Web site can prevent the computer from accepting an HP System Recovery.
  • Microsoft hosts many software and driver updates for computer hardware companies. If you are looking for hardware driver or driver updates, be sure to visit Microsoft Windows Update (in English).

HP Support forums

Find solutions and collaborate with others on the HP Support Forum