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Compaq Presario CQ5810 Desktop PC support

How to Find System Serial Number

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Environment

HP EliteBook Notebook PCs
HP ProBook Notebooks PCs
HP Desktop PCs
HP Workstation PCs

Questions/Symptoms

The end user needs the unit’s serial number to get service or support.

Cause

The unit is powered on, making it difficult to read the physical serial number label on the bottom or side of the unit.

Answer/Solution

There are various methods to obtain the serial number from HP Business PCs that are powered on.

Notebooks Desktops Workstations
Fn-Esc Key combination YesNoNo
HP Support Assistant YesYesYes
Windows Command Line YesYesYes
F1 during power YesNoNo
F10 BIOS Settings YesYesYes
HP Performance Advisor NoNoYes



Fn-Esc Key Combination
1. Press the fn + esc keys, to open System Information.
NOTE: This feature requires that HP QuickLaunch or Hotkeys software is installed.

HP Support Assistant
Follow these steps to find the serial number from HP Support Assistant.
1. Search for HP Support Assistant.
Windows 8Press the Windows + Q keys, and then type HP in the search field. Windows 7Click Start, and then type HP in the search field.
2. Select HP Support Assistant from the search results list.
NOTE: If you would like to install HP Support Assistant or to learn more, see Using HP Support Assistant.
3. Find the product number displayed on the bottom edge of the window.

Windows Command Line
Follow these steps to find the serial number from the Command Prompt.
1. Search for Command Prompt.
Windows 8 Press the Windows + Q keys, and then type cmd in the search field. Windows 7 Click Start, and then type cmd in the search field.
2. Select Command Prompt from the search results list. The Command Prompt window opens.
3. Type wmic bios get serialnumber, and then press Enter. The serial number displays.

F1 During Power
Follow these steps to find the serial number from System Information when turning on the Notebook.
1. Turn off the notebook.
2. Turn on the notebook, and then press the F1 key. An information screen containing the serial number displays.

F10 BIOS Settings
Follow these steps to find the serial number from the BIOS.
1. Turn off the notebook.
2. Turn on the notebook, and then press the F10 key.
3. Depending on your model, the main page of the F10 setup either displays an information page containing the serial number, or presents a menu where the Information Page can be selected.

HP Performance Advisor
1. Install and launch HP Performance Advisor.
2. Click on “Your Computer” and select the “Configuration Details” tab.
3. Serial Number is displayed.
Compaq Presario CQ5810 Desktop PC

HP Support forums

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