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HP LaserJet Pro M1217nfw Multifunction Printer support

Vertical Black or White Lines on the Printout When Copying or Scanning from the Automatic Document Feeder (ADF)

  • PrintPrint

Issue

When you copy or scan from the automatic document feeder (ADF), the printout contains vertical black or white lines.
If you are copying from the scanner glass or printing from the computer and the printout contains vertical black or white bands, click this link for more information about resolving print quality issues .
Figure 1: Example of a copy with vertical white or black lines
Image: Example of a copy with vertical white or black lines

Solution

To resolve the issue, clean the ADF glass and white plastic strip, and then make a test copy.

Step one: Clean the ADF glass and white plastic strips

If the ADF glass or white strip has fingerprints, smudges, lint, dust, or other debris, copies and scans through the ADF might contain vertical white or black lines. Follow these steps to clean the ADF glass and white plastic strips.
  1. Gather the following materials:
    • Several clean, soft, lint-free cloths
    • Mild glass cleaner
      CAUTION:Use only glass cleaner to clean the scanner glass. Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride. These substances can damage the printer. Avoid isopropyl alcohol (rubbing alcohol) because it can leave streaks on the glass.
  2. Press the Power button to turn off the printer, and then disconnect the power cord from the rear of the printer.
  3. Lift the scanner lid.
    Figure 2: Lift the scanner lid
    Image: Lift the scanner lid
  4. Spray a clean, soft, lint-free cloth with mild glass cleaner.
    CAUTION:To protect the scanner, do not spray the glass cleaner directly on the glass.
  5. Clean and thoroughly dry the small strip of glass to the left of the scanner glass, and then clean and dry the white plastic strip on the left underside of the scanner lid.
    Figure 3: ADF glass and white plastic strip
    Image: White plastic reference strip and glass scan strip
    1 - White plastic strip
    2 - ADF Glass strip
  6. Close the scanner lid.
  7. Reconnect the power cord to the printer, and then press the Power button to turn on the printer.

Step two: Make a test copy from the ADF

  1. Find an unused, plain white piece of paper.
  2. Place the plain white piece of paper into the document feeder tray. Adjust the width guides to fit.
    Figure 4: Place the plain white paper into the ADF
    Image: Place the plain white paper into the ADF
  3. Press the Start Copy button (). Wait for the copy to print.
  4. Inspect the copy.
    • If the copy does not contain any blemishes or spots, you can stop troubleshooting.
    • If the copy does contain blemishes or spots, repeat these steps to clean the ADF glass and plastic strip.
    • If the copy contains vertical bands, lines, or streaks, there might be dust inside the printer, poor internal connections, or the printer might be damaged. Continue to the next step.

Step three: Service the printer

Contacting HP for service in all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, Contact HP to obtain service.
  • If your product is out of warranty, Contact HP to find an authorized service provider or to setup service (fees might apply).