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Blue Screen Error: KERNAL_DATA_INPAGE_ERROR

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This document applies to HP PCs with Windows 8.
The KERNAL_DATA_INPAGE_ERROR message indicates that data could not be read into memory. There are several possible causes for this error including:
  • A bad block (sector) in a paging file
  • A virus
  • A disk controller error
  • Failing RAM
  • Nonpaged pool resources run out
  • Defective hardware
  • Loose or disconnected cables
There are several options for troubleshooting your computer that help identify the source of the error. Use the following steps, until a solution is found.

Step 1: Use security software to scan for software threats

If possible, scan and remove viruses, spyware, and other malicious software using anti-virus software that examines the Master Boot Record of the hard disk. You may want to check that your anti-virus software has the latest anti-malware definitions. If any bad sectors are found and repaired, any data on that sector may be lost.

Step 2: Update Windows and display drivers

If possible, search for and download the latest Windows updates and display drivers for your computer.
You can get the latest version of display adapter from Microsoft using Device Manager as follows:
  1. From the Start screen, type Device manager, and then select Device Manager from the list of options.
    Figure 1: Search for Device Manager
    Search for Device Manager
  2. From the menu, click Display Adapters.
    Figure 2: Display adapters in Device Manager
    Display adapters in Device Manager
  3. Right-click the display driver for your computer, and then select the Driver tab.
  4. Click the Update Driver button.
  5. Click Search for any display driver updates.
    Figure 3: Search automatically for updated driver software
    Search automatically for updated driver software
    If updates are found, install the updates.
You can get the latest version of display adapter and other drivers from Microsoft using Windows Update as follows:
  1. From the Start screen, type Windows update, and then select Windows Update from the list of options.
    Figure 4: Search for Windows Update
    Search for Windows Update
  2. Select Check for Updates.
    Figure 5: Check for Windows updates
    Check for Windows updates
  3. Install recommended updates and optional updates.

Step 3: Check the hard drive for errors and repair

When restarting your computer after receiving the KERNAL_DATA_INPAGE_ERROR, Autochk may run automatically and search for the bad sector. You can also manually check the hard drive using use the chkdsk command from the Command Prompt. You must run the Command Prompt as an administrator to perform hard drive check. The hard drive scanning and repair occur when the computer is restarted.
NOTE:While performing chkdsk on the hard drive, if any bad sectors are found and repairs are tried, the data available on that sector may be lost.
Use the following steps to check the hard drive using the chkdsk command from the Windows Start screen.
  1. From the Windows Start screen, type cmd, and then right-click on Command Prompt to open the menu.
    Figure 6: Search for Command Prompt and right-click
    Search for Command Prompt and right-click
  2. Select Run as an administrator.
    Figure 7: Command Prompt Run as Administrator
    Command Prompt Run as Administrator
  3. If you are prompted to allow changes to your computer, select Yes.
  4. In the Command prompt screen, type chkdsk/r
    Figure 8: Run chkdsk/r
    Run chkdsk/r
  5. When asked Would you like to schedule this volume to be checked the next time the system restarts?, type y.
  6. Restart your computer by opening the charms menu, and then selecting Settings.
  7. Click Power, and then select Restart.
    Figure 9: Restart your computer
    Restart your computer
    Your computer restarts and begins scanning and repairing your hard drive. This process may take several hours.
    At this point, if errors were found and fixed, the problem may be resolved. Continue using these steps to view detailed results of the scan, if desired.
  8. From the Windows Start screen, type event, and then click on View event logs.
    Figure 10: Search for View event logs
    Search for View event logs
  9. Double-click Windows Logs.
  10. Select Application.
    Figure 11: Select Application from the Windows Logs
    Select Application from the Windows Logs
  11. Click the Find tool from the right side of the window, and then enter Wininit in the search field. Click Find next.
    Figure 12: Select the Find tool
    Select the Find tool
  12. Select the Details tab to view information about hard drive repairs and failures.
    Figure 13: Hard drive scan results
    Hard drive scan results

Step 4: Testing hard drive and memory

The error may indicate that something is more seriously wrong with the computer hardware. HP PC Hardware Diagnostics UEFI enables you to test the hard drive and the memory on your computer by selecting quick tests or longer, more complete tests. You can use HP PC Hardware Diagnostics UEFI even if the computer does not open to Windows. Use the following steps to access component testing within the HP PC Hardware Diagnostic UEFI:
  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press the F2 key repeatedly, about once every second.
  3. The HP PC Hardware Diagnostic UEFI home page displays.
    NOTE:If your HP PC Hardware Diagnostics UEFI is older than the version used here, you can upgrade it to the latest version.
  4. Select Component Tests from the menu.
    Figure 14: HP PC Hardware Diagnostic UEFI screen
    HP PC Hardware Diagnostic UEFI screen
From the Component Testing screen, you can choose to run the hard drive diagnostic tests or the memory diagnostic tests. Use the results of these tests to determine parts that need to be repaired or replaced.
If you think there is a problem with the hard drive, first try the Quick Test (about ten minutes). If the Quick Test does not find a problem, run the Extensive Test (2 hours or more).
Follow these steps to run the Quick Test:
  1. Click Hard Drive on the Component Tests screen.
    Figure 15: Component Tests options
    Component Tests options
  2. Click Quick Test and then select Run once.
    Figure 16: Hard Drive Tests
    Hard Drive Tests
    Figure 17: Hard Drive Quick Test
    Hard Drive Quick Test - Run once
    The Hard Drive Quick Test begins. If the computer has more than one hard drive, you are asked to select a hard drive or to test all the hard drives at once. Select Test All Hard Drives.
  3. When test is complete the results are displayed on the screen. Test results can also be found in the Test Logs on the Main Menu.
    Figure 18: Hard Drive Quick Test - results
    Hard Drive Quick Tests results
    If the hard drive passes the Quick Test, but there is still a problem with the hard drive, proceed to the next step to run the Extensive Test. This test includes the SMART Check, Short DST, Optimized DST, and Long DST.
    NOTE:The Hard Drive Extensive Tests can be run individually by clicking a test in the Hard Drive Tests menu, and then clicking Run once.
Follow these steps to run the Extensive Test:
  1. Click Hard Drive on the Component Tests screen.
    Figure 19: Component Tests options
    Component Tests options
  2. Click Extensive Test.
  3. Click Run Once.
    Figure 20: Run the Extensive Test
    Extensive Test running
    The Extensive Test runs all the tests listed on the screen. The Estimated Time Remaining is also shown. If the computer has more than one hard drive, you are asked to select a hard drive or to test all the hard drives at once. Select Test All Hard Drives.
    Figure 21: Hard Drive Extensive Tests - in progress
    Hard Drive Tests in progress
  4. When the Extensive Test is complete the results are displayed on the screen.
If the hard drive fails one of the tests, write down the information so you have it available when you contact HP Support. The information is also available in the Test Logs on the Diagnostics UEFI Main Menu.
Follow these steps to run the memory diagnostics tests:
  1. Click Memory on the Component Tests screen.
    Figure 22: Component Tests options
    Component Tests options
  2. Click Quick Test.
    Figure 23: Run the Quick Test
    Quick Memory  test page
    Click Run once. The Quick Test begins.
  3. When the Quick Test is complete the results are displayed on the screen.
    If the memory passes the Quick Test but there is still a problem with the computer memory, proceed to the next step to run the Extensive Test.
    If the memory fails the tests, write down the information so you have it available when you contact HP Support. The information is also available in the Test Logs, on the Diagnostics UEFI main page.
Follow these steps to run the Extensive Test:
  1. Click Memory on the Component Tests screen.
    Figure 24: Component Tests options
    Component Tests options
  2. Select Extensive Test.
    Figure 25: Run the Extensive Test
    Extensive Memory  test page
  3. Click Run once. The Extensive Test begins. This test can take 45 minutes or longer.
  4. When the Extensive Test is complete the results are displayed on the screen.
If the memory fails one of the tests, write down the information so you have it available when you contact HP Support. The information is also available in the Test Logs on the Diagnostics UEFI Main Menu.

Step 5: Check for loose cables and connections

The KERNEL_DATA_INPAGE_ERROR might indicate there is an issue reading or loading information stored on a hard disk drive. One possible problem can be loose cabling. Check for loose cables and reconnect or replace as needed.
Figure 26: Hard drive cables and connectors on a tower PC (yours may appear different)
1 - Hard drive power connecter
2 - Hard drive data connector (SATA)

Step 6: Service the computer

If the error persists after trying the other steps in this document, contact HP to find service or obtain technical assistance.
HP Pavilion 14-c025us Chromebook

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