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DLA Does Not Load Automatically, Will Not Start or Locks When a CD is Inserted

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Introduction
After installing DLA (Direct Letter Access) successfully, one of the following scenarios occurs:
  • DLA does not start automatically and will not start.
  • DLA locks any time a CD, blank or otherwise, is inserted into the CD-Writer. Other operations work successfully utilizing the CD.
If DLA exhibits the kind of behavior listed in the bullets above, auto insert notification needs to be enabled on the CD-Writer. The "Steps to Resolving the Problem" section contain steps to review and turn on auto insert notification in Windows 95, Windows 98, Windows Me, Windows NT 4.0 and Windows 2000.
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Before Beginning
Ensure the CD-Writer connected and powered on before starting the computer.
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Turning on Auto Insert Notification in Windows 95, 98 and Me
  1. Click Start , select Settings , then Control Panel .
  2. Double-click the System icon.
  3. Click the Device Manager tab.
  4. Double-click the CDROM listing.
  5. Double-click the CD-Writer installed. (See Table 1, Step 1 for an example.)
  6. Click the Settings tab.
  7. Place a check in the checkbox next to Auto insert notification . (See Table 1, Step 2.)
  8. Click the OK button.
  9. Click the Close button on the System Properties window.
  10. Click Yes when asked to restart the computer.
After the computer restarts, DLA should work successfully. If DLA does not work successfully, ensure auto insert notification has remained on using the steps above. If not, you may have a program running that prevents these types of changes.
Table 1: Example of Auto Insert Notification
Step 1Step 2
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Turning on Auto Insert Notification in Windows NT 4.0 and Windows 2000
The only way to turn on auto insert notification in Windows NT and Windows 2000 is by editing the registry directly. Editing the registry incorrectly can cause serious problems with the operating system. If not comfortable executing the steps below, contact an HP technical support for further instruction on accomplishing the task. The information below is based on Microsoft's (R) technical support document Q155217.
  1. Click Start , then Run .
  2. Type Regedit next to Open in the Run window and click OK .
  3. Export the registry (as a backup):
    1. Click the Registry menu item and choose Export Registry File .
    2. Next to File Name on the Export Registry File window, type in Registry Backup and click the Save button.
  4. With the registry exported, double-click HKEY_LOCAL_MACHINE . (Step 1 in Table 2.)
  5. Double-click SYSTEM . (Step 2 in Table 2.)
  6. Double-click CurrentControlSet . (Step 3 in Table 2.)
  7. Double-click Services . (Step 4 in Table 2.)
  8. Double-click Cdrom . (Step 5 in Table 2.)
  9. Double-click the Autorun key. (Step 6 in Table 2.)
  10. Set the Value Data field to the number 1 . (Step 7 in Table 2.)
  11. Click OK .
  12. Close the Registry Editor.
  13. Restart the computer.
Table 2: Autorun Registry Key
Step 1Step 2Step 3
Step 4Step 5
Step 6
Step 7
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