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HP Photosmart C4180 All-in-One Printer support

Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans

  • PrintPrint

When you copy, fax, or scan an original, the resulting output contains vertical bands, lines, or streaks in one or more colors.
When you print the original, the output is normal.
Figure 1: Sample output with vertical white or black lines
Photos with vertical white lines, black lines
Figure 2: Sample output with vertical colored bands or lines
Pages with vertical colored lines, bands
Click the plus sign () for more information.
    • Static interference
    • A loose USB cable or power cord connection
    • Fingerprints, smudges, lint, or dust on the scanner glass
    • Dirt or debris on the scanner lid
    • Scratched or damaged scanner glass
    • Poor internal connections
    • Dirt or debris inside the product
    • Damaged or faulty scanner bulb or parts
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.

Solution one: Reset the All-in-One

Static interference or loose connections with the product can result in bands or lines in the copy, fax, or scan output. To resolve this issue, check the product connections, and then reset the product.
  1. If the product is not already on, press the Power button () to turn on the product.
  2. Disconnect the power cord from the product.
  3. Disconnect the USB cable from the product.
  4. Disconnect the USB cable from the computer.
  5. Reconnect the USB cable to the computer.
  6. Reconnect the USB cable to the product.
  7. Disconnect the power cord from the wall outlet.
  8. Reconnect the power cord to the wall outlet.
  9. Reconnect the power cord to the product.
  10. Press the Power button () to turn on the product.
  11. Try the task again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, see the next solution.

Solution two: Clean the All-in-One, and then make a blank copy

If the scanner glass or the white underside of the lid has fingerprints, smudges, lint, dust, or other debris, this can slow performance and affect copy and scan quality. To resolve this issue, clean the product.
Before you begin, gather the following materials:
  • Several clean, soft, lint-free cloths
  • Mild glass cleaner
CAUTION:Use only glass cleaner to clean the scanner glass. Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride. These substances can damage the product. Avoid isopropyl alcohol (rubbing alcohol) because it can leave streaks on the glass.

Step one: Clean the scanner glass and lid

  1. Press the Power button () to turn off the product.
  2. Disconnect the power cord from the product.
  3. Open the scanner lid.
    NOTE:Your product might vary in appearance from the one shown in the figure, but the solution is the same.
    Figure 3: Open the scanner lid
    Illustration of opening the scanner lid.
  4. Spray a clean, soft, lint-free cloth with mild glass cleaner.
    CAUTION:Do not spray the glass cleaner directly on the glass to avoid damaging the scanner.
  5. Wipe the scanner glass and the white underside of the scanner lid with the dampened cloth.
    Figure 4: Scanner glass
    Scanner glass (graphic)
    Figure 5: Scanner lid
    White backing on the underside of the scanner lid (graphic)
  6. Dry the scanner glass thoroughly with a clean, dry cloth, or chamois to prevent spotting, and then dry the white underside of the scanner lid.
    NOTE:Do not use paper-based wipes or tissues that can leave fiber residue.
    NOTE:If after cleaning the glass you notice that the underside of the scanner glass is spotted, go to the solution to Service the All-in-One.
  7. Close the scanner lid.
  8. Reconnect the power cord to the product, and then press the Power button () to turn on the product.

Step two: Make a blank copy

  1. Remove any originals from the scanner glass.
  2. Load plain white paper in the input tray.
  3. Press Start Copy Black to make a blank copy.
  • If the copy is clean, there is no need to continue troubleshooting.
  • If the copy has vertical bands, lines, or streaks, there might be dust inside the product, poor internal connections, or the product might be damaged. See the next solution.

Solution three: Service the All-in-One

These steps apply to Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, you may need further assistance from HP to remedy your concern.
Please contact HP using one of the options found in Contact HP.
HP Photosmart C4180 All-in-One Printer

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