HP w2207h 22 inch LCD Monitor support
Computer Troubleshooting List
This document is applicable to HP and Compaq desktop with Windows XP and Windows Vista.
This document introduces how to troubleshoot PC in the following order.
NOTE:The faults listed here are frequently happened in the computer use. If you don't find out the solution you need in the list below, please go to: HP Online Care for more solutions.
For more solutions for audio and microphone problems, go to:
CD and DVD Drives
|The CD or DVD drive cannot read a disc or takes too long to start||Ensure the disc is inserted with the label facing up and centered in the tray.|
|Wait at least 30 seconds to let the DVD drive determine the type of media.|
|Clean the disc with a disc cleaning kit, available from most computer stores.|
|The driver may be corrupted or outdated.|
|Fail to remove a CD or DVD||Turn on your computer, and press the "Eject" button nearest the driver to open the tray.If you suspect a problem with the actual Eject button:|
|Mini disk falls in the chassis||CD/DVD drive is installed vertically in all Slimline computers. Standard CD and DVD can be inserted into the drive vertically; but mini disk shall be inserted after the computer is placed sideways.|
|Fail to create (burn) a disc||Ensure the disc is inserted with the label facing up and centered in the tray.|
|Verify that you are using the correct disc type (media) for the drive.Try a different brand of disc.|
|Make sure the disc is clean and undamaged.If recording stopped during a recording session, the disc may be damaged; use a different disc.|
|Use the correct type of disc for the type of files you are recording.|
|When using a CD-R disc, make sure that it is blank when recording music,and is blank or appendable (with space to add more data files) when recording data.|
|Verify that you are using the correct disc type when making a copy of a disc. Some recording programs can record only to the same disc type as the source.For example, you can record a DVD only to a DVD+R/-R or a DVD+RW/-RW disc,and you can record a CD only to a CD-R or a CD-RW disc.|
|Ensure the disc is inserted into the right drive, which is specified in CD or DVD record software.|
|Select a slower write speed for the recording drive, if it is available.|
|The recording software may not let you add a track if it exceeds the available space on your disc.You can make space available by removing one or more tracks from the list before recording the files to disc.|
|Close all software programs and windows before recording.|
|make sure you have enough space available on your hard disk drive to store a temporary copy of the content.Click Windows Start Button and then Computer.Right click the hard disk drive, and choose Properties to view the space available on the hard disk drive.|
|If you are on a network, copy the files from a network drive to your hard disk drive first, and then record them to disc.|
|Close all programs and windows, and restart your computer.|
|Fail to add data to a DVD||Make sure you set the correct recording option (append or add data files) in your DVD burning software.|
|Titles of music tracks are not displayed for the CD||The computer must be connected to the Internet for the artist, title and track information to appear when playing music CDs.This information is not recorded on the disc.|
|Track information may not be available for every CD.|
|Fail to play a DVD movie on a DVD player||Your DVD player cannot play video files recorded onto the DVD as data files.To play a movie properly, use a video recording program.Some video files may be viewed on a computer, but not on a home DVD video player.|
|Some video files do not play.||Your file may be corrupt or in an unsupported format.Open the video file in a video editor, and then resave the file in a supported format.|
|Codec error messages appear when certain video files are played.||Open the file in Windows Media Player.Ensure Windows Media Player is configured to automatically download codecs.|
For more information, open Windows Media Player Help, and then search codec.
|Eror message: Files Needed To Display Video Are Missing or Corrupt.|
NOTE:In addition to information herein, you may also refer to the document provided with your display.
|Screen is blank, and the indicator of monitor power is off.||Re-plug one end of the power cable into the back of the monitor, and plug the other end to the power socket.|
|Press the Power Switch button in the front of the monitor.|
|Screen is blank||Press the space bar or move the mouse to make the screen display visible again.|
|Press the Sleep button (select models only), or press the Esc key on the keyboard to resume from sleep mode.|
|Press the On button to turn on the computer.|
|Check whether there are curved pins on the monitor video connector.|
|Images on the screen are too large or too small, or the images are fuzzy.||Adjust the monitor resolution setting in Windows Vista.|
Hard Disk Drive
|Computer seems to be locked up and not responding.||Use the Windows Task Manager to close any programs not responding or re-start the computer:|
If closing programs does not work, restart the computer:
|Hard disk drive error message displays||Press the HP Help button on the keyboard to open the Help and Support Center, or refer to the Limited Warranty and Support Guide to contact Support.|
|A new device is not recognized as part of the system.||Install the device drive from the CD provided with the device, or download and install the drive from the device manufacturer's website. |
You may need an updated driver for Windows Vista.Please contact the device vendor directly for an update.
For HP peripherals，please visit HP website .Refer to the Limited Warranty and Support Guide for details.
|Ensure that all cables are properly and securely connected and that the pins in the cable or connector are not bent.|
|Turn off the computer, turn on the external device, and then turn on the computer to integrate the device with the computer.|
|Restart the computer, and follow the instructions for accepting the changes.|
|Deselect the automatic settings in the operating system for the card, and choose a basic configuration that does not cause a resource conflict.|
You can also reconfigure or disable devices to resolve conflict.
|A new device does not work||You must be logged in with administrative privileges to install or uninstall a device driver.If you need to switch user, click Windows Start Button, click the Arrow button next to the Lock button, and then click Switch User.Select a user with administrator privileges.As shown in the figure 2 Lock:|
Figure 2: Lock
|A new device does not work after the installation||To resolve a device conflict, you may need to disable one of the devices or uninstall an old device driver:|
|Fail to connect to the Internet||Verify Internet settings, or contact your Internet Service Provider (ISP) for assistance.|
|Veridy that you are using the proper cables for your Internet connection type. Your computer may be configured with a modem and an Ethernet adapter (also called a network interface card, or NIC).The modem performs dial-up connection via standard telephone line. A NIC uses a network cable to connect a Local Area Network (LAN). Don't connect a telephone line to the NIC.Don't plug a network cable into a telephone line socket; doing so may damage the NIC. |
For more information about connecting to the Internet, press the Help button on the keyboard to open the Help and Support Center.
|Verify whether the Web browser has been installed and set up to work with your ISP.|
|Run wireless setup guide:|
|If your system has an external antenna, try to shift it to a better place.If it is an internal antenna, try to shift the chassis.|
|Try to connect again, or contact your ISP for assistance.|
|Fail to automatically start Internet programs.||Log in to your ISP, and start the desired program.|
|Web page load slowly||Check whether right modem speed and COM port have been selected:|
NOTE:Note that loading webpage is slower than loading files stored in computer.Busy network may also weaken the speed of webpage load.
|My Internet browser home page changed to something I did not want.||You may have spyware on your computer.Spyware is software that usually runs silently in the background on your computer (without prompt information), collecting and sending information about you and your use of computer to another person or system on the Internet. |
You can find and remove spyware from your computer by using any one of a number of software programs available for this purpose, including Windows Defender.
To scan for spyware using Windows Defender:
Many of popular antivirus software also have tools that scan for and remove spyware from your computer.
To avoid getting spyware on your computer:
|Unwanted pop-up advertisements display on may computer when connected to the Internet.||This is typically caused by adware or advertising-supported software. |
You can configure your Web browser to block pop-ups.For example, click Tool and then Pop-up Blocker in Internet Explorer.
To remove adware from your computer, use the anti-spyware/adware program in your computer (select models only) or any number of available softwre programs that remove adware programs.
NOTE:Many of popular antivirus software have tools that scan for and remove adware from your computer.
For more solutions for Internet access, go to:
Keyboard and Mouse
|Keyboard commands and typing are not recognized by the computer||Shut down your computer with the mouse, reconnect the keyboard to the back of computer and start computer.|
|Print button on the keyboard can't be used.||Use Print menu item in program (usually under the File menu).|
|Wireless keyboard or mouse does not work or is not detected.||Check whether there are the following problems: |
Sychronize the keyboard and mouse with the receiver again:
NOTE:If the duration exceeds 60 seconds, the receiver connection session will time out.To confirm the connection has been established and receiver doesn't time out, please move mouse to check whether there is a response.
After establishing mouse connection, repeat the operation process on keyboard:
|Mouse (with cable) does not work or isn't detected||Disconnect mouse line from computer and then reconnect mouse.|
|If the mouse is still not detected, please turn off the computer, reconnect mouse line and restart the computer.|
|Cursor does not respond to mouse movement||Restart your computer using the keyboard: |
|Cursor responds slowly to mouse movement||If you have a rollerball mouse, clean the roller ball.|
|For rollerball mouse, use a mouse pad or other rough surface under the mouse.For optical mouse, don't use surfaces with strong reflectivity.|
|Fail to move the cursor using arrow keys on the number key pad||Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys on the numeber key pad.|
|Cursor moves only vertically or horizontally (or does not move smoothly n the screen)||Remove the rollerball cover from the bottom of mouse (rotate it counter-clockwise), remove the ball and clean it with damp lint-free cloth (not paper). Also clean the rollers in the mouse ball box.|
|Optical mouse does not track cursor well||Place the mouse on a mouse pad or white sheet of paper, or gently wipe the light sensor lens on the bottom of the mouse with a lint-free cloth (not paper).|
|Cursor moves too fast or too slow||Adjust the cursor speed:|
For more solutions for keyboard and mouse problems, go to:
|Computer will not turn on or start||Ensure that cables connecting the computer to the external power source are plugged in properly.|
|If the cables connecting the computer to the external power source are plugged in properly and the wall outlet is functioning, the green power supply light on the back of the computer should be on; if the light is not on, refer to the Limited Warranty and Support Guide to contact Support.|
|If the display (monitor) is blank, the monitor may not be properly connected.Connect the monitor to the computer, plug it in, and turn it on.Refer to the Display (Monitor) troubeshooting section of this document.|
|Set the line voltage selection switch to the correct setting for your country/region, or refer to the Limited Warranty and Support Guide to contact Support.|
|Test the outlet by connecting a different electrical device to the outlet.|
|Incompatible memory (RAM) may have been installed.Reinstall the old memory to return your computer to its original state.For instructions, go to: HP and Compaq Desktop - How to upgrade memory?|
|Reseat the hard disk drive's data and power cables.For instructions, go to: How to install or replace hard drive for HP and Compaq desktop|
|Computer does not turn off when the On button is pressed||Press and hold the On button until the computer turns off.|
|Computer shuts down automatically||The computer may be an exceedingly hot environment. Let it cool down.|
Ensure computer air vents are not blocked and internal fan is running.
NOTE:Note that your computer may not have an internal fan.
|Computer date and time display is incorrect.||The real-time clock (RTC) battery may need to be replaced.Battery life is approximately seven years.|
Before replacing the battery, try setting the date and time in your operating system by using the Control Panel.If the problem persists, replace the battery.For instructions, go to: HP and Compaq Computer-Computer clock display is incorrect
|Applications and files take longer to open or respond||If you created multiple user accounts on your computer, make sure other users are not logged in.If there are multiple users logged in at one time, system resources must be shared among the multiple users.|
|Run the Disk Cleanup program to delete unwanted files (including temporary Internet files, installed components and programs that you no longer use, and files in the Recycle Bin) from your hard disk drive:|
|Run the Disk Defragmenter program to group fragmented files together on your hard disk drive and improve performance.This does not affect the location of files and folders on your computer.|
NOTE:The Disk Defragmenter program may take a long time to complete.
|Remove unused programs:|
|Check for hard disk drive errors:|
For more solutions for system performance problem, go to:
Bluetooth Wireless Device
|Bluetooth device is unavailable||Make sure that the distance between device and computer remains appropriate, but is not near or far away.Please refer to the specification of the device to find out the appropriate distance.|
|The device may have been connected to too many devices.You can use it when it's not busy, or set other devices as difficult detection. For more information, please refer to the manual of the device.|
|Make sure that other wireless devices (e.g. microwave oven, cordless phone and 802.11 wireless network) won't cause interference.Attempt to shift the unavailable bluetooth device to the place far away from other devices.|
For more solutions for bluetooth wireless device problem, go to:
|Insufficient memory message displays||Close all open programs, and then try the desired task again, or restart your computer.If the message displays again, consider purchasing and installing additional memory.|
|Remote sensor is not receiving a signal from the remote control (select models only).|
|Memory card reader cannot read memory card||Do not insert or remove memory cards when the in-use light is flashing.To do so may cause data loss, or it may permanently damage the card reader.|
|Some cards have a Read/Write or Security switch on the card.Make sure the switch is set to Write Enabled before attempting to write data to it.|
|Make sure the amount of data you are storing has not exceeded the storage limit of the card.|
|Make sure the memory card is one of the supported types: CompactFlash (I, II and Microdrive), Memory Stick, Memory Stick Pro, MultiMedia, Secure Digital, SmartMedia, or xD.Some models may support additional types.|
|Make sure the memory card is fully inserted into the correct slot.|
|Inspect the ends of the memory cards for dirt or material closing a hole or spoiling a metal contact.Clean the contacts with a lint-free cloth and small amounts of isopropyl alcohol.Replace the memory card if necessary.|
For more solutions, go to:
For more computer operation and troubleshooting solutions.Please visit: HP Online Care , and search key words.
More for this product
HP Support forums
Get answers on HP’s peer to peer support forum