Interpreting Error Codes in Fax Communication Error or Fax History Reports

The local machine answered a call, but is unable to detect the presence of a calling fax machine. Typically this is because the local fax machine answered a voice call.

The remote user canceled the fax transmission by pressing the Stop key immediately prior to, or just as the local machine answered the call.

The receiving fax machine is an older silent fax machine. Try turning on Silent Detect in the Fax settings.

The remote machine automatically ended the call immediately before, or just as the local machine answered the call.

The remote (calling) fax machine determined that there was a feature incompatibility between the two machines. The remote machine disconnected immediately before sending any further fax tones or T.30 frames. This situation occurs rarely.

Confirm that the remote caller is a fax machine and not a voice call.

If the remote machine ends the call just as the local machine starts reception, reduce the ring count on the local machine answering setting. As an alternative, suggest that the sender manually fax the document.

Confirm that the sender is not inadvertently attempting to poll the local machine for a document, instead of sending to the local machine.

Select a slower reception speed.

Reconfigure the local fax machine to use different configuration settings, enable or disable the ECM setting.

Try to receive the fax at a different time when telephone line conditions have improved

Disable ECM. Errors could still occur, and might result in degraded image quality on the received page. However, the ability to receive the entire document will improve.

Select a slower reception speed.

Confirm that the remote user wants to initiate a poll transmission. It is possible that the remote user inadvertently attempted to poll. If this is the case, ask the sender to retry a normal transmission from the remote machine.

If you want remote polling, confirm that you have correctly configured the local machine for poll transmission.

A communication failure occurred between the two machines.

The user at the remote machine might have pressed the Stop key.

The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line. Do not use call waiting on a line with a fax machine.

The power at the remote machine was interrupted, or deliberately turned off causing the fax session to be interrupted.

If the error persists, and error correction is in use for the fax session, disable ECM. Fax quality might be degraded.

Set the host machine to receive at a slower transmission speed.

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power brownouts and other power-related problems.

If ECM is enabled, then disable it.

Have the sender send from a different fax machine to see if the error clears.

There is no paper in the machine.

The paper is not correctly loaded and the document sensor cannot sense it.

The user of the remote machine pressed the Stop key, causing the session to be prematurely terminated.

The remote fax machine determined that there was a feature incompatibility between the two machines and terminated the session. For example, the local machine wanted to initiate polling, but the remote machine did not support this mode of operation.

Make sure that the remote machine can accept and use polling.

Select a slower reception speed.

Reconfigure the local fax machine to use different configuration settings, enable or disable the ECM setting.

The user of the remote machine pressed the Stop key, causing the session to be prematurely terminated.

The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.

The local machine held the remote machine during reception of a large or complex document due to lack of available memory. This hold time exceeded the timeout (typically 60 seconds) used by the remote machine, and it terminated the session.

If the document is large, ask the remote user to re-send the document as two or more smaller documents.

Have the sender send at a lower resolution.

Disable ECM, and then try to receive the fax again.

Ask the remote machine user to reset the remote machine.

Set the local machine to receive at a lower transmission speed.

Turn both the sending and the receiving machine off for ten seconds, turn them on, and then try sending again.

If faxes are successfully sent to and received from other machines, but not this particular remote machine, then the issue is probably a problem with the remote machine.

Retry the fax reception at a later time when line conditions might have improved.

Configure the machine to start reception at a lower speed.

If the local machine received several pages of a larger document successfully, ask the remote user to send the document in several smaller parts.

Retry the transmission.

If the error persists, and error correction is in use for the fax session, disable ECM.

Set the host machine to receive at a slower transmission speed.

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Note the remote machine's number and any fax information. Turn the power off to the product for 10 seconds, then turn the power back on. Ask the remote machine user to resend the fax.

Ask the remote machine user to send at a lower resolution setting.

If it still fails, try receiving a fax from another machine.

If the local machine consistently gives this error code from different fax numbers, then the issue is probably hardware related and the machine should be replaced or serviced.

The user called the wrong number.

The user called the correct number, but the machine was configured not to answer,

The remote machine temporarily disabled answering due to a condition such as lack of paper or a paper jam.

Enable the BFT capability on the remote machine if supported.

Resend the document as a normal fax, rather than attempting a BFT transfer.

Confirm that the local user really wants to attempt a poll reception. If not, reconfigure the local machine for a normal fax transmission.

Configure the remote machine for poll transmission. The remote user must load a document to send before configuring the machine for polling.

Set the receiving machine to receive at a slower transmission speed

If the session fails after sending several pages of a large document, resend the document as several smaller documents.

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Try to send the fax at a different time when telephone line conditions have improved.

Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.

Re-attempt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Retry the fax transmission at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Enable ECM.

Select a lower speed for the initial transmission speed.

Try to verify this by sending the same fax to other fax machines. If these transmissions are successful, then notify the user of the remote machine to make them aware of the issue.

If the fax fails when sending to other machines, turn it off for 10 seconds, turn back on, and then try sending again.

The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.

The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.

The remote user pressed the Stop key while the reception was in progress.

Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.

Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved.

Try sending at a lower transmission speed.

The remote user pressed the Stop key, causing the session to be terminated.

The remote machine encountered a system problem such as no paper or a paper jam. This prevented the fax from receiving any more pages, and caused it to terminate the session prematurely.

The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.

The remote machine encountered an incompatible feature causing it to terminate the session.

Configure the remote machine for document reception by clearing any paper jams, loading sufficient paper, and clearing any other error messages.

Configure the local fax machine to use a slower reception speed.

Enable or disable the ECM setting.

Ask the user of the remote machine to turn it off for 10 seconds, and then turn it back on. Retry the transmission.

Send to another fax machine to make sure the issue is with the one specific remote machine.

Disable ECM, and then try faxing again.

There might be no solution because the remote machine could be defective.

The remote machine failed to respond to a fax command from the local machine because the connection was interrupted.

The remote user pressed the Stop key while the reception was in progress.

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Disable ECM, and then try faxing again.

Resend at a lower resolution.

Resend the document as two or more separate fax transmissions. Wait several minutes between the end of one transmission and the start of the next transmission.

The remote machine failed to respond to a fax command from the local machine because the connection was interrupted.

The remote user pressed the Stop key while the reception was in progress.

Disable ECM, and then try faxing again.

Retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

Remove any pass-through devices from the phone line, and then try the fax again.

Confirm that the fax/phone cable is no longer than required, and that it does not pass near unshielded electric motors such as fans, heaters, or household appliances.

Try to send the fax at a different time when telephone line conditions have improved.

Try the fax at a different time when telephone line conditions have improved.

In some cases this error can occur if the other fax machine is using a fax format incompatible with the HP fax.

Try the fax at a different time when telephone line conditions have improved.

This error can occur if the other fax machine is using a fax format incompatible with the HP fax product (usually during color faxing).

Try the fax at a different time when telephone line conditions have improved.

Have the the telephone company check the line.

if the fax was intentionally terminated, no action is required.

Try the fax at a different time when telephone line conditions have improved.