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Memory Cards: Types and Troubleshooting

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Introduction

This document provides general information about the memory cards supported by the HP Photosmart Digital Cameras. In order to make this information more comprehensible, this document has been divided into the following sections:
  1. Memory Card Types.
  2. Memory Cards supported by HP Photosmart Digital Cameras.
  3. Memory Cards Troubleshooting.

Memory card types

CompactFlash Memory Card (CF card)

CompactFlash card front viewCompactFlash card rear view
Figure 1:
Figure 2:
There are two different CompactFlash card types:
  • Type I CompactFlash cards.
  • Type II CompactFlash cards.
HP currently supports both Type I and Type II CompactFlash cards on the HP Photosmart digital cameras. The difference between these two cards is the thickness. The Type I card is 3.3 mm and the Type II card is 5.5 mm thick.
NOTE:The type I CompactFlash cards may be inserted into CF I and CF II ports, but the type II CompactFlash cards must be inserted only into CF II ports.

MultiMediaCard (MMC)

MultiMediaCard front viewMultiMediaCard rear view
Figure 3:
Figure 4:
The MultiMediaCard is identical in size and shape to the Secure Digital (SD) flash cards but it only has seven connectors.

Secure Digital Card (SD card)

Secure Digital card front viewSecure Digital card rear view
Figure 5:
Figure 6:
The SD card uses nine connections. The two additional connectors are used for the SD card write-protection features.

Secure Digital High Capacity Card (SDHC)

CAUTION:Please be aware that some HP cameras do not support new Secure Digital High Capacity (SDHC) memory cards.In case of having a SDHC digital camera and/or memory card in a camera that does not list it as supported, use the USB cable instead of the card slot to unload the image from that camera and/or memory card to the HP product.
NOTE:However, when you insert a high speed SDHC card, the cameras run the card at the full speed standard instead of the high speed one.

Memory cards supported

HP Digital Camera ModelPart numberInternal MemoryCard typeComments
HP Photosmart Digital Camera C20C5384A Not availableCompactFlash type IThe camera has been tested with CompactFlash memory cards sizes from 2 MB to 24 MB but it is designed to handle larger CompactFlash cards
HP Photosmart Digital Camera C30C5386ANot availableCompactFlash type IThe camera has been tested with CompactFlash memory cards sizes from 2 MB to 24 MB but it is designed to handle larger CompactFlash cards
HP Photosmart Digital Camera C200C7294ANot availableCompactFlash type IThe camera has been tested with an 8 MB CompactFlash card but it is designed to handle larger CompactFlash cards
HP Photosmart Digital Camera C500C6745ANot availableCompactFlash type IThe camera has been tested with a 16 MB CompactFlash card but it is designed to handle larger CompactFlash cards
HP Photosmart Digital Camera 120Q2154A4MBCompactFlash type IThe camera has been tested with the following card sizes: 8 MB, 16 MB, 32 MB, 64 MB, 96 MB and 128 MB
HP Photosmart Digital Camera 215C8890A Not availableCompactFlash type IThe camera has been tested with the following card sizes: 4 MB, 8 MB, 16 MB, 32 MB, 64 MB, 96 MB and 128 MB
HP Photosmart Digital Camera 315C8452A Not availableCompactFlash type IThe camera has been tested with an 8 MB CompactFlash memory card but it is designed to handle larger CompactFlash cards
HP Photosmart Digital Camera 318C8900A8MBCompactFlash type IThe camera has been tested with a 16 MB CompactFlash memory card
HP Photosmart Digital Camera 320Q2180A8MBSecure DigitalTested with Secure Digital (SD) memory cards from 16MB to 256 MB

High Speed SD memory cards are not supported
HP Photosmart Digital Camera 433Q3740A16MBSecure Digital and MultiMediaCardTested with Secure Digital (SD) memory cards from 16MB to 256 MB

High Speed SD memory cards are not supported
HP Photosmart Digital Camera 435Q3731A16MBSecure Digital and MultiMediaCard
HP Photosmart Digital Camera 612C8908A8MBCompactFlash type IAll CompactFlash type I storage sizes supported
HP Photosmart Digital Camera 618C6324ANot availableCompactFlash type I and IIThe camera has been tested with a 16 MB CompactFlash memory card
HP Photosmart Digital Camera 620Q2170A8MBSecure DigitalTested with Secure Digital (SD) memory cards from 16MB to 256 MB

High Speed SD memory cards are not supported
HP Photosmart Digital Camera 635Q2224A16MBSecure Digital and MultiMediaCardTested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256 MB

High Speed SD memory cards are not supported
HP Photosmart Digital Camera 715C8913ANot availableCompactFlash type I All Type 1 storage sizes supported
HP Photosmart Digital Camera 720Q2164A16MBSecure DigitalTested with Secure Digital (SD) memory cards from 16MB to 256MB

High Speed SD memory cards are not supported
HP Photosmart Digital Camera 735Q2210A16MBSecure Digital and MultiMediaCardTested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256 MB

High Speed SD memory cards are not supported
HP Photosmart Digital Camera 812Q2146ANot availableSecure DigitalTested with Secure Digital (SD) memory cards from 16MB to 256MB

High Speed SD memory cards are not supported
HP Photosmart Digital Camera 850Q2190ANot availableSecure Digital and MultiMediaCardTested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 128 MB

High Speed SD memory cards are not supported
HP Photosmart Digital Camera 912C6326ANot availableCompactFlash type I and IIThe camera has been tested with a 16 MB CompactFlash memory card
HP Photosmart Digital Camera 935Q2214ANot availableSecure Digital and MultiMediaCardTested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256 MB

High Speed SD memory cards are not supported
HP Photosmart Digital Camera 945Q2200ANot availableSecure Digital and MultiMediaCardTested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256 MB

High Speed SD memory cards are not supported
HP Photosmart Digital Camera E217L2045A16MBStandard and high speed Secure Digital and MultiMediaCardTested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB

Supports High Speed SD memory cards up to 1 GB
HP Photosmart Digital Camera E317L2052A16MBStandard and high speed Secure Digital and MultiMediaCard
HP Photosmart Digital Camera E327L2433A16MBStandard and high speed Secure Digital and MultiMediaCard
HP Photosmart Digital Camera E427L2437A16MBStandard and high speed Secure Digital
HP Photosmart Digital Camera M22L1892A16MBSecure Digital and MultiMediaCardTested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB

These cameras support memory cards up to 1GB.
HP Photosmart Digital Camera M23L1894A16MBSecure Digital and MultiMediaCard
HP Photosmart Digital Camera M305L1847A16MBSecure Digital and MultiMediaCardTested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB

Supports High Speed SD memory cards up to 1 GB
HP Photosmart Digital Camera M307L1856A16MBSecure Digital and MultiMediaCardTested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB

Supports High Speed SD memory cards up to 1 GB
HP Photosmart Digital Camera M407L1841A16MBSecure Digital and MultiMediaCardTested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB

Supports High Speed SD memory cards up to 1 GB
HP Photosmart Digital Camera M415L2021A16MB Secure Digital and MultiMediaCardTested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB

Supports High Speed SD memory cards up to 1 GB
HP Photosmart Digital Camera M417L2014A16MBSecure Digital and MultiMediaCardTested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB

Supports High Speed SD memory cards up to 1 GB
HP Photosmart Digital Camera M425L2096A16 MBStandard and high speed Secure DigitalTested with Secure Digital (SD) memory cards from 16MB up to 256MB

Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera M437L2443A32 MBStandard and high speed Secure DigitalSupports High Speed SD memory cards

Supports Secure Digital High Capacity (SDHC) memory cards, 32MB to 4GB
HP Photosmart Digital Camera M517L1904A32 MB Secure Digital and MultiMediaCardTested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB

Supports High Speed SD memory cards up to 1 GB
HP Photosmart Digital Camera M525L2103A16 MBStandard and high speed Secure DigitalTested with Secure Digital (SD) memory cards from 16MB to 256MB

Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera M527L2412A16 MBStandard and high speed Secure DigitalTested with Secure Digital (SD) memory cards from 16MB to 256MB

Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera M537L2449A32 MBStandard and high speed Secure DigitalSupports High Speed SD memory cards

Supports Secure Digital High Capacity (SDHC) memory cards, 32MB to 8GB
HP Photosmart Digital Camera M627L2420A16 MBStandard and high speed Secure DigitalTested with Secure Digital (SD) memory cards from 16MB to 256MB

Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera R507L1824A32MBSecure Digital and MultiMediaCardTested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB

Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera R607 L1826A32MBSecure Digital and MultiMediaCardTested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB

Supports High Speed SD memory cards up to 2 GB
HP Photosmart R607 BMW Williams.F1 Team SE CameraL1833A 32MBSecure Digital and MultiMediaCard
HP Photosmart Digital Camera R707Q2232A32MBSecure Digital and MultiMediaCardTested with Secure Digital (SD) and MultiMediaCard (MMC) memory cards from 16MB to 256MB

Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera R717L2041A 32MBSecure Digital and MultiMediaCard Tested with Secure Digital memory cards (SD) from 16MB to 256MB

Tested with MultiMediaCard (MMC) memory cards from 8MB to 256MB

Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera R725L2063A32 MBStandard and high speed Secure Digital Tested with Secure Digital (SD) memory cards from 16MB to 256MB

Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera R727L2070A32 MBStandard and high speed Secure Digital
HP Photosmart Digital Camera R817L2032A32MBSecure Digital and MultiMediaCardTested with Secure Digital (SD) memory cards from 16MB to 256MB

Tested with MultiMediaCard (MMC) memory cards from 8MB to 256MB

Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera R818L2035A32MBSecure Digital and MultiMediaCard
HP Photosmart Digital Camera R827L2079A32MBStandard and high speed Secure DigitalTested with Secure Digital (SD) memory cards from 16MB to 256MB

Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera R837L2467A32MBStandard and high speed Secure DigitalSupports High Speed SD memory cards up to 2 GB

Supports Secure Digital High Capacity (SDHC) memory cards, 32MB to 8GB
HP Photosmart Digital Camera R927L2056A32MBStandard and high speed Secure DigitalTested with Secure Digital (SD) memory cards from 16MB to 256MB

Supports High Speed SD memory cards up to 2 GB
HP Photosmart Digital Camera R967L2428A32MBStandard and high speed Secure Digital

Memory cards troubleshooting

CompactFlash card (CF) troubleshooting

Please follow these steps:
  1. Remove the CompactFlash memory card from the camera.
  2. Verify the CompactFlash memory card socket for bent or missing pins. There should be two straight rows of 25 pins in each row. (As the view is directly above the pins, it should look like two rows of small shiny dots. If one of the pins is bent, it will look like a small line in the row or at an angle to the row. If a pin is missing, it will look like a missing dot from the row).
    NOTE:It may be recommended to use a flashlight and magnifying glass to determine if there is a missing or bent pin.
  3. The CompactFlash memory card is not in the camera. Turn the camera on.
    If the camera does not power on, please follow the instructions included in the following document, HP Photosmart Digital Cameras - Troubleshooting Power Issues . If the camera powers on, continue to Step 4.
  4. Insert the CompactFlash memory card in the camera and format the card following the instructions of your camera User' Guide .
    NOTE:Your camera User' Guide is also available on the HP Web site in PDF format.
  5. Capture an image. If the image is correctly displayed on the camera LCD, the issue is not related either to the CompactFlash memory card or the camera.

MultiMediaCard (MMC) troubleshooting

There are two different troubleshooting processes that could be performed, depending on the availability of an internal memory in your camera.

MultiMediaCard (MMC) troubleshooting with internal memory available

  1. Verify that the camera is turned off.
  2. Remove the MultiMediaCard from the camera.
  3. Examine the MultimediaCard:
    • Are there any visible discolorations or defects such as cracks or nicks in the card?
    • Are there any contacts missing from the end of the card?
    • Are there any deep scratches in the card contacts?
    • Is there any heat discoloration on the card?
      NOTE:If the answer to all of the above questions is No, proceed to Step 4.
  4. (The MultiMediaCard is not in the camera). Turn on the camera.
  5. Follow the camera User Guide instructions to format the internal memory.
  6. Capture an image and review this image using the Playback mode of the camera. If the image is correctly displayed on the camera LCD, the issue is not related to the camera.
  7. Insert the MultiMediaCard in the camera. Follow the camera User Guide instructions to format the card.
    NOTE:The User Guide of your camera is also available on the HP Web site in PDF format.
  8. If the following steps result in any error message such as Card Unreadable, the MultiMediaCard is either corrupted or defective, and the customer should be referred to the card manufacturer.
    NOTE:
    • The Card Unreadable error message could appear depending on either the camera firmware version or the MultiMediaCard brand.
    • The latest camera firmware update version is also available on the Web site. Please check your camera firmware version before downloading or executing any update.
  9. If the camera Image Review Mode is available, review all images on the MultiMediaCard.
  10. Delete the corrupted images.
    NOTE:See the User Guide for instructions on deleting images or memory card formatting
  11. Capture an image.
  12. Review the image. If the image is corrupted or an error message such as Unsupported Image File is displayed, the MultiMediaCard is suspected to be defective and should either be replaced or referred to the manufacturer for further troubleshooting.

MultiMediaCard (MMC) troubleshooting without internal memory available

  1. Verify that the camera is turned off.
  2. Remove the MultiMediaCard from the camera.
  3. Examine the MultiMediaCard:
    • Are there any visible discolorations or defects such as cracks or nicks in the card?
    • Are there any contacts missing from the end of the card?
    • Are there any deep scratches in the card contacts?
    • Is there any heat discoloration on the card?
      NOTE:If the answer to all of the above questions is No, proceed to Step 4.
  4. Turn on the camera. Error messages such as Card not Present or No Card in Camera will appear.
  5. Insert the MultiMediaCard in the camera.
  6. If camera gives an error message such as Card Unreadable, the MultiMediaCard is either corrupted or defective and should be referred to the MultiMediaCard manufacturer.
  7. If the camera Live View is available, review the images on the MultiMediaCard and delete the corrupted ones.
  8. Capture an image. If the image is correctly displayed on the camera LCD, the issue is not related either to the MultiMediaCard or the camera.
  9. If the image is corrupted or an error message such as Unsupported Image File is displayed, the MultiMediaCard is suspected to be defective and should either be replaced or referred to the MultiMediaCard manufacturer for further troubleshooting.

Secure Digital (SD) card troubleshooting

There are two different troubleshooting processes that can be performed, depending on the availability of an internal memory in your camera.

Secure Digital card troubleshooting with internal memory available

  1. Verify that the camera is turned off.
  2. Remove the Secure Digital memory card from the camera.
  3. Examine the Secure Digital memory card:
    • Is the Lock switch in the unlock position?
    • Are there any visible discolorations or defects such as cracks or nicks in the card?
    • Are there any contacts missing from the end of the card?
    • Are there any deep scratches in the card contacts?
    • Is there any heat discoloration on the card?
      NOTE:If the answer to all of the above questions is No, proceed to Step 4.
  4. (The Secure Digital memory card is not in the camera). Turn on the camera.
  5. Capture an image, and review the image using the camera Playback mode. If the image is correctly displayed on the camera LCD, the issue is not related to the camera.
  6. Insert the Secure Digital memory card in the camera and format the card following the instructions of your camera User Guide (also available on the HP Web site in PDF format).
    CAUTION:If the SD card is inserted backwards, the connectors inside the camera could be damaged, the camera may not work and error messages such as Wrong format or Not recognized are likely to appear.
    WARNING:The Secure Digital memory cards could have issues if they are formatted on a computer or printer and then used in a camera. The best practice will be formatting the Secure Digital card in the camera when used for the first time (every time when the product is changed).
  7. If the following steps result in any error message such as Card Unreadable, the Secure Digital memory card is either corrupted or defective, and the customer should be referred to the Secure Digital memory card manufacturer.
    NOTE:
    • The Card Unreadable error message could appear depending on either the camera firmware version or the Secure Digital memory card brand.
    • The latest camera firmware update version is also available on the Web site. Please check your camera firmware version before downloading or executing any update.
  8. If the camera Image Review Mode is available, review all images on the Secure Digital memory card.
  9. Delete the corrupted images.
    NOTE:See the User Guide for instructions on deleting images. The memory card may also be formatted.
  10. Capture an image.
  11. Review the image. If the image is corrupted or an error message such as Unsupported Image File is displayed, the Secure Digital memory card is suspected to be defective and should either be replaced or referred to the Secure Digital memory card manufacturer for further troubleshooting.

Secure Digital (SD) card troubleshooting without internal memory available

  1. Verify that the camera is turned off.
  2. Remove the Secure Digital memory card from the camera.
  3. Examine the Secure Digital memory card:
    • Is the Lock switch in the unlock position?
    • Are there any visible discolorations or defects such as cracks or nicks in the card?
    • Are there any contacts missing from the end of the card?
    • Are there any deep scratches in the card contacts?
    • Is there any heat discoloration on the card?
      NOTE:If the answer to all of the above questions is No, proceed to Step 4.
  4. Turn on the camera. Error messages such as Card not Present or No Card in Camera will appear.
  5. Insert the Secure Digital memory card in the camera.
    CAUTION:If the SD card is inserted backwards, the connectors inside the camera could be damaged, the camera may not work and error messages such as Wrong format or Not recognized are likely to appear.
  6. If the camera gives any error message such as Card Unreadable, the Secure Digital memory card is either corrupted or defective and should be referred to the Secure Digital memory card manufacturer.
  7. If the camera Live View is available, review the images on the Secure Digital memory card and delete the corrupted ones.
  8. Capture an image. If the image is correctly displayed on the camera LCD, the issue is not related either to the Secure Digital memory card or the camera.
  9. If the image is corrupted or an error message such as Unsupported Image File is displayed, the Secure Digital memory card is suspected to be defective and should either be replaced or referred to the Secure Digital memory card manufacturer for further troubleshooting.
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