Jump to content
HP Customer Support

HP Pixel Policy

  • PrintPrint
  • Share
This document pertains to all HP and Compaq LCD Monitors, TouchSmart PCs, and All-in-One PCs flat panel display monitors manufactured from 2003 and on.
NOTE:This article does not pertain to display hardware in notebook computers.

Understanding pixel and sub-pixel defects

What is a pixel?
Short for picture element, a pixel is a single point in a graphic image. TouchSmart PCs, All-in-One PCs and LCD flat panel monitors display pictures by dividing the display screen into thousands (or millions) of pixels, arranged in rows and columns. The pixels are placed close together so that they appear connected.
A full pixel is a combination of one red, one green, and one blue sub-pixel .
What are pixel and sub-pixel defects?
A full pixel defect is a bright white dot or very noticeable black dot on the display. No full pixel defects are allowed per HP's monitor specification.
A sub-pixel defect is also referred to as a dot defect.
Bright dot sub-pixel defects are permanently "on", displaying a colored red, green, or blue spot on the display at all times.
Dark dot sub-pixel defects are permanently "off", displaying a black dot on the display at all times.
A different type of defect caused by microscopic contaminants within the manufacturing process can also be found. Contamination results in a dark "stain" covering one or several sub-pixels. They are not pixel or sub-pixel defects per say. No contamination is allowed under HP policy.
Dark sub-pixel defect - In this image, a dark spot on a white background results from a green sub-pixel, which is in the "off" or dark state.
Bright sub-pixel defect - In this image, a bright spot on a black background is caused by sub-pixels (in this case, a red sub-pixel) in the "on" state.
Debris trapped within the LCD structure can result in dark spots, but under magnification these are distinguished from an "off" sub-pixel, as the shape of the contaminating particle is visible.
Back to top

Understanding HP pixel policy

The policy that applies to your monitor depends on the date of manufacture of your display. The following policies apply during the HP limited warranty period:
Policy for HP monitors and All-in-One PCs manufactured in May 2009 or later:
Bright sub-pixel defects2 maximum
Dark sub-pixel defects5 maximum
Total combined bright and dark sub-pixel defects5 maximum
Full Pixel Defects pixel defects:0 allowed
Policy for HP monitors and All-in-One PCs manufactured before May 2009:
Bright sub-pixel defects3 maximum
Dark sub-pixel defects5 maximum
Total combined bright and dark sub-pixel defects5 maximum
Full Pixel Defects pixel defects:0 allowed
The manufacture date can be found on a label adhered to the back of the monitor or All-in-One PC.
Back to top

HP’s Zero Bright Dots Guarantee for Specific 24-30 inch Performance Displays

For certain 24-30 inch HP Performance displays, HP guarantees zero bright dots.
This policy applies to ZR24w, ZR2440w, ZR2740w, ZR30w, LP2475w, LP2480zx (regardless of manufactured date):
Bright sub-pixel defects0 maximum
Dark sub-pixel defects4 maximum
Total combined bright and dark sub-pixel defects4 maximum
Full Pixel Defects pixel defects:0 allowed
NOTE:The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Back to top