HP Pavilion Desktop PCs Troubleshooting

How Do I Find My Model Number or Product Number?

HP provides a model name on the front of the desktop computer, but this name or number may not be sufficient to get proper support for your computer. These names or numbers often represent a series of many desktop computers that look similar, but have different options and parts. For example, HP has produced over a hundred types of HP Pavilion 700 Desktop models in different configurations, such as the HP Pavilion 725n-us Desktop PC and the HP Pavilion 763k-ap Desktop models.

This document describes how to find the model number (also called the product name) for your HP Desktop PC. You can use the model number or the product number to download drivers, find helpful documents, or get on-line support.

NOTE:If needed, you may also use this document to find the serial number which is always listed near the product number.

View a video on how to find your model number (in English)

Option 1: Use the product identification label

The model number is found on a label on the top, side, or back of the PC.

Figure 1: Labels on the side of the case (cases for other models look different)

Labels on the side of the computer case.

Figure 2: Labels on the top and back (cases for other models look different)

Figure 3: Front or side labels on older computers (cases for other models look different)

Example labels:

NOTE:Some desktop computers are sold in a bundle with a monitor, scanner, and/or printer. The bundle of products is identified by a "-b " after the model name. To find information for the desktop computer inside the bundle, search for the model name without the “-b ”. For example, to find information on the 533w-b , search HP's Web site for 533w . To find information about another product in the bundle, such as a printer, look for its model name on a label adhered to the body of the product.

Figure 4: Example p6000 series label

Figure 5: Example Pavilion series label

Option 2: Use System Information or HP Support Assistant

This procedure can be used on HP and Compaq desktop computers manufactured between 2000 and 2010.

Use the following steps find your model number using HP utilities. If your computer does not start into Windows, use Option 1: Use the product label .

While holding down the Ctrl and Alt keys, press the S key on the keyboard.
A Support Information window appears showing a product name or product number. The product name shown might represent many types of models and is often not suitable for getting proper support for your computer. Instead, use the product number when working with HP Support. The product number contains a “# ” character and is another form of model number that best represents your computer’s configuration.
NOTE:You can use this type of product number at HP’s Customer Care website or when working with an HP Customer Care representative.
If this Window does not open, continue using these steps to use HP Support Assistant.
Figure 6: System information window example (system information for other models looks different)
Click Start , enter HP in the search field, and select HP Support Assistant from the search results list.
Find the product number displayed on the bottom edge of the window.
Figure 7: HP Support Assistant information example (other models look different)