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Identifying the Model of HP CD-Writer

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Introduction
With such a wide range of HP CD-Writer products to choose from, it can be difficult to determine which model of HP CD-Writer Plus Drive is installed. Additionally, it can be difficult to locate the serial number, firmware version, and other items.
This document has general information that should apply to most HP CD-Writer models. This document is not designed as a troubleshooting document, but will supply general information to help with identifying the HP CD-Writer drive.
Included at the bottom of this document are links to additional documents for help with identifying the specific model for each drive series.
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General information for CD-Writer drives purchased off the shelf
Windows 95, 98, Me Windows 2000Microsoft® Windows XP Windows NT
  1. Click Start, Settings and Control Panel .
  2. Double-click the System icon to open System Properties.
  3. Click the Device Manager tab to display a list of all devices and connection ports on the system.
  4. Double-click the CD-ROM icon to display the CD and DVD devices attached to the system. If the HP CD-Writer is properly detected by Windows, it will appear in this list.
  5. Double-click the HP CD-Writer to display the properties and general information for the drive.
  1. Click Start , Settings and Control Panel .
  2. Double-click the System icon to open System Properties.
  3. Click the Hardware tab, then the Device Manager button to display a list of all devices and connection ports on the system.
  4. Double-click DVD/CD-ROM drives to display the DVD and CD devices. If the HP CD-Writer is properly detected by Windows, it will appear in this list.
  5. Double-click the HP CD-Writer to display the properties and general information for the drive.
  1. Click Start, and Control Panel .
  2. Click Performance and maintenance and then double-click System to open System Properties.
  3. Click the Hardware tab and then the Device Manager button to display a list of all devices and connection ports on the system.
  4. Double-click DVD/CD-ROM drives to display the DVD and CD devices. If the HP CD-Writer is properly detected by Windows, it will appear in this list.
  5. Double-click the HP CD-Writer to display the properties and general information for the drive.
  1. Click Start , Settings and Control Panel .
  2. Double-click SCSI Adapters to list the devices connected to the IDE, SCSI, or Parallel Port Controllers on the system.
  3. Double-click IDE CD-Rom. If the HP CD-Writer is properly detected by Windows, it will appear in this list.
  4. Double-click the HP CD-Writer to display the properties and general information for the drive.
  5. Other information for the drive can be found by clicking Start, Programs, Administrative Tools, and then Disk Administrator.
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Locating the serial number and model number
Model number
This may be found on a sticker on the bottom of the drive or on the back of the external drives (See Figure 1 for an example, the appearance of this sticker will vary with drive models). On the drive sticker label, the model number is printed at the top of the label. In the example below, the model number is HP C4380-XXXXX. The C4380 is all that is needed for a technical support agent to determine the model. Using the links to the drive series below, you can use the model number to verify the exact model for the drive.
Serial number
The serial number cannot be used to determine the model of the drive, but may be needed to verify the warranty status of the drive if additional support from HP is required.
Internal models
  1. The sticker on the top of the unit, underneath the second bar code, contains the serial number, beginning with HP S/N (see Figure 1, the appearance of this sticker will vary with drive models).
    Figure 1: Drive sticker
  2. Pressing the EJECT button will bring the drive tray out of the unit. On the underside of this tray, a white sticker, containing the serial number and the model number, can be located (see Figure 2). This sticker is not present on all drives.
    Figure 2: Serial number sticker
External models
  1. The sticker on the back of the unit, usually above the power cable’s connection, contains the serial number.
  2. Pressing the EJECT button will bring the drive tray out of the unit. On the underside of this tray, a white sticker, also containing the serial number, can be located. This sticker is not present on all models.
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Documents for drive series identification
The faceplate of most models will list the drive series. The links below will take you to the series information for your drive.
NOTE: Multiple sub-series may be included in each of the general series documents below. For example, if the faceplate on the drive says 8000 series , 8100 series or 8200 series , you need to link to the 8000 Series Internal and External Drive Identification document.
The CD series includes internal IDE models and an external Universal Serial Bus (USB) model.
The M820e external PCMCIA model connects to a laptop PC through a PCMCIA port or to a desktop PC through an external SCSI port.
The 9000 series includes internal IDE, internal SCSI and external SCSI models.
The 8000 series includes both internal IDE and external Universal Serial Bus (USB) drives.
NOTE: The 8000 Series Internal and External Drive Identification document does not apply to CD-Writers that shipped with the Pavilion computers. Use the Identify your Preinstalled CD-Writer Plus drive, Information Only link below for assistance in identifying your drive.
The 7000 series include both internal IDE, and external parallel port drives.
The 4020 drives were internal SCSI drives and the 6020 drives were internal SCSI, external SCSI or external SCSI to parallel port drives.
HP CD-Writer plus drives that are preinstalled in Pavilion systems, come in different versions. This document links to the Pavilion support site.
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Additional information
Not all drives will need a firmware upgrade. Information on what drives have upgradeable firmware and links to those upgrades are provided.
All supported operating systems for the CD-Writer drives are listed. Some drives may require software or firmware upgrades.
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