To resolve these communication difficulties, follow the steps below.
Step two: Test the camera with Disk Drive mode
Change the camera to Disk Drive Mode to allow the computer to recognize the camera as a removable disk drive.
Follow the steps below to open the Device Manager:
Right-click My Computer
Open the Device Manager
Windows 98: On the System Properties window, click the Device Manager
Windows 2000 and Microsoft Windows XP: On the System Properties window, click the Hardware
tab, and then click the Device Manager
NOTE: The camera could be listed under many different items in device manager.
Look for items that pertain to the camera such as USB Camera, HP xxx Digital Camera, or Unknown Device. Check under Imaging Devices, Other Devices, and Universal Serial Bus Controllers by clicking the plus (+
) sign next to each.
When you locate the camera, highlight it and click Remove
at the bottom of Device Manager.
You may need to right-click the item, and then select to Remove
Close all windows and disconnect the camera from the computer.
With the camera disconnected from the computer, turn on your camera.
From any other menu, use the left/right arrow
buttons to navigate to the Setup
Highlight and select USB Configuration
and then press OK
Highlight and select Disk Drive
and then press OK
Reconnect the camera to the computer.
The computer should find New Hardware and install the camera in Disk Drive mode.
The camera should re-appear in Device Manager and the software should prompt to unload images. If that does not happen, continue to Step three to remove and reinstall the camera software.
NOTE: The new mode setting will also allow access to the camera as a Removable Disk through the My Computer window.