While the printer is on, remove the power cord from the back of the printer, wait 30 seconds, and then plug the power cord into the back of the printer.
If the printer is not already on, turn it on by pushing the power button.
Replace any paper that is ripped, dusty, wrinkled, or bent. If the paper is curled, uncurl the paper by gently bending it in the opposite direction of the curl or replace the paper.
NOTE:Use plain paper in the unit until the issue is resolved.
Verify that all the paper is the same size and type.
Tap the stack of paper on a flat surface to align the edges.
Verify that the stack of paper to be loaded in the unit contains between 10 and 25 sheets of paper.
NOTE:Do not load too much paper in the printer.
Insert the stack of paper into the printer and then gently push the paper guides snugly against the paper.
Adjust the paper settings in the print driver. The paper settings in the print driver must match the paper settings for at least one of the installed paper trays.
Open a document in the application in which it was created.
. The Printer Properties
dialog box displays.
Click the Paper/Quality
In the Size is
drop-down menu, select the size of the paper loaded in the unit.
In the Type is
drop-down menu, select the type of paper loaded in the unit.
NOTE:These changes do not change the default print settings. The print settings will revert to the default print settings the next time the application is opened.
On the Print dialog
box, click OK
to print the document.
Try printing again. If the issue is not solved, continue on to the next section.