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Support details

» Introduction

» Changing operating systems

» Microsoft Windows

» Macintosh

» Windows and Macintosh compatibility charts

» HP all-in-one drivers

» If the operating system is not supported

Introduction

HP all-in-one products are supported by the operating systems that are most commonly in use at the time of the HP all-in-one product release. This includes Microsoft operating systems and, in some instances, Macintosh. Scanning and printing drivers for the HP flatbed all-in-one products have been included with some of the newer operating systems.

This document contains operating system support and compatibility information for HP all-in-one products. The information for a specific product model will be the same throughout a product series. For example, an HP Officejet 720 owner should refer to the HP Officejet 700 series.

Changing operating systems

Always uninstall the HP all-in-one software and disconnect the unit before changing operating systems. Updating the operating system with the HP all-in-one software installed may cause the software to perform incorrectly. It also may cause unexpected problems when trying to get the software to install correctly later.

Microsoft Windows

Windows 95 and NT 4.0 will not work correctly with USB connected all-in-ones. These operating systems do not support USB connection. It is not possible to print from DOS based programs to a USB connected product. DOS will not recognize a USB connection.

Macintosh

HP is committed to offering software for Macintosh OS X for those HP all-in-one products that support Macintosh OS 8.x and 9.x. In the interim, many of HP's current drivers for Mac OS 9 will provide a full feature support in Macintosh OS X Classic.

Windows and Macintosh compatibility charts

**HP Deskjet All-in-Ones**
Product family	Windows 95, 98, Me	Windows NT 4.0	Windows 2000	Windows XP	Macintosh 8.6 - 9.0	Macintosh 9.1-9.2	Macintosh 10.1 - 10.1.5	Macintosh 10.2x	Macintosh 10.3x	Macintosh 10.4
HP Deskjet F300 series	98 and Me only	No	Yes	Yes	No	No	No	No	Yes	Yes

**HP Offiicejet All-in-Ones**
Product family	Windows 95, 98, Me	Windows NT 4.0	Windows 2000	Windows XP	Macintosh 8.6 - 9.0	Macintosh 9.1-9.2	Macintosh 10.1 - 10.1.5	Macintosh 10.2x	Macintosh 10.3x	Macintosh 10.4
HP Officejet 2890A HP Officejet LX	Yes	No	No ¹	No ¹	No	No	No	No	No	No
HP Officejet 300 series	Yes	No	No ¹	No ¹	No	No	No	No	No	No
HP Officejet 500 series	Yes	Yes ²	Yes ²	Yes ²	No	No	No	No	No	No
HP Officejet 600 series	Yes	Yes ²	Yes ²	Yes ²	No	No	No	No	No	No
HP Officejet 700 series	Yes ³	Yes	Yes ²	Yes ²	No	No	No	No	No	No
HP Officejet T series	Yes ³	Yes	Yes ²	Yes ²	No	No	No	No	No	No
HP Officejet K series	Yes	Yes	Yes	Yes ²	No	No	No	No	No	No
HP Officejet Pro 1150 series	Yes	Yes	Yes ⁴	Yes ⁴	No	No	No	No	No	No
HP Officejet Pro 1170 series	Yes	Yes	Yes ⁴	Yes ⁴	No	No	No	No	No	No
HP Officejet R series	Yes	Yes	Yes ⁴	Yes ⁴	No	No	No	No	No	No
HP Officejet G series	Yes ³	Yes	Yes ²	Yes ²	Yes ⁵	Yes*	Yes	Yes	Yes	Yes
HP Officejet D series	98 and Me only	Limited ⁶	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP Officejet V series	98 and Me only	No	Yes ²	Yes ²	No	No	No	No	No	No
HP Officejet 4100 series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP Officejet 4210 series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP Officejet 4250 series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP Officejet 4300 series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP Officejet 5100 series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP Officejet 5500 series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP Officejet 5600 series	98 and Me only	No	Yes	Yes	No	No	No	Yes	Yes	Yes
HP Officejet 6100 series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP Officejet 6200 series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP Officejet 6300 series	98 and Me only	No	Yes	Yes	No	No	No	Yes	Yes	Yes
HP Officejet 7100 Series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP Officejet 7200 Series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP Officejet 7300 Series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP Officejet 7400 Series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes

**HP Photosmart All-in-Ones**
Product family	Windows 95, 98, Me	Windows NT 4.0	Windows 2000	Windows XP	Macintosh 8.6 - 9.0	Macintosh 9.1-9.2	Macintosh 10.1 - 10.1.5	Macintosh 10.2x	Macintosh 10.3x	Macintosh 10.4
HP Photosmart C3100 series	98 and ME only	No	Yes	Yes	No	No	No	No	Yes	Yes
HP Photosmart C4100 series	98 and ME only	No	Yes	Yes	No	No	No	No	Yes	Yes
HP Photosmart C5100 series	98 and ME only	No	Yes	Yes	No	No	No	No	Yes	Yes
HP Photosmart C6100 series	98 and ME only	No	Yes	Yes	No	No	No	No	Yes	Yes
HP Photosmart C7100 series	98 and ME only	No	Yes	Yes	No	No	No	No	Yes	Yes
HP Photosmart 2570 series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP Photosmart 2600 series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP Photosmart 2700 series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP Photosmart 3200 series	98 and Me only	No	Yes	Yes	No	Yes	No	Yes	Yes	Yes
HP Photosmart 3300 series	98 and Me only	No	Yes	Yes	No	Yes	No	Yes	Yes	Yes

**HP PSC All-in-Ones**
Product family	Windows 95, 98, Me	Windows NT 4.0	Windows 2000	Windows XP	Macintosh 8.6 - 9.0	Macintosh 9.1-9.2	Macintosh 10.1 - 10.1.5	Macintosh 10.2x	Macintosh 10.3x	Macintosh 10.4
HP PSC 300 series	Yes	No	No	No ¹	No	No	No	No	No	No
HP PSC 500 series	Yes	Yes	Yes ⁴	Yes ⁴	No	No	No	No	No	No
HP PSC 700 series	98 and Me only	No	Yes	Yes ²	Yes	Yes	Yes	Yes	Yes	Yes
HP PSC 900 series	98 and Me only	No	Yes	Yes ²	No	Yes	Yes	Yes	Yes	Yes
HP PSC 1100 series	98 and Me only	No	Yes	Yes	Yes(9.0)	Yes	Yes	Yes	Yes	Yes
HP PSC 1200 series	98 and Me only	No	Yes	Yes	Yes(9.0)	Yes	Yes	Yes	Yes	Yes
HP PSC 1300 series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP PSC 1400 series	98 and Me only	No	Yes	Yes	No	No	No	Yes	Yes	Yes
HP PSC 1500 series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP PSC 1600 series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP PSC 2100 series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP PSC 2170 series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP PSC 2200 series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP PSC 2350 series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP PSC 2400 series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
HP PSC 2500 series	98 and Me only	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes

¹ HP Officejet print only driver included with the operating system and loaded from Add Printer.

² Not included on the original software CD-ROM. Download or order a new CD-ROM using the driver links below.

³ Windows Me may require a patch to operate correctly. The HP Officejet G series patches are contained in software version 2.43 and later, but can be downloaded separately for older versions of the software.

⁴ Print and scan drivers included with the operating system CD-ROM. Connect the unit and restart the computer to install. Scan viewer software is available from the HP driver download page.

⁵ The HP Officejet G95 comes with the HP Jetdirect 170X print server. This print server is not supported for use with a Macintosh. The HP Officejet G95 is not supported in the Macintosh environment. Macintosh owners, who wish to network their HP Officejet G series, should purchase an HP Officejet G55 or G85 model and purchase an HP Jetdirect 300X external print server separately.

⁶ Limited print and TWAIN scan driver for local connections, and a print and Web scan driver for network connections.

HP all-in-one drivers

Most HP all-in-one drivers can be downloaded from the HP Web site.

If the operating system is not supported

If the HP all-in-one software is not supported in the operating system, try using an alternate print driver. Installing an alternate print driver requires a parallel connection, and may require the operating system CD-ROM.

Loading the driver in Windows OS

From the Add Printer Wizard , select HP from the list of manufacturers, and then select the driver indicated in the table below. If the preferred driver is not available in that operating system, use the secondary driver.

NOTE:

Click Automatically detect and install my Plug and Play printer to deselect it in the Local or Connected selection box in Windows 2000 and XP.

**Available lternate drivers**
Product family	Preferred alternative driver	Secondary alternative driver
HP Officejet model 2890A and Officejet LX	HP Deskjet 500	HP Deskjet 500
HP Officejet 300 series	HP Deskjet 500	HP Deskjet 500
HP Officejet 500 and 600 series	HP Deskjet 550c	HP Deskjet 550c
HP Officejet 700 series	HP Deskjet 692c	HP Deskjet 550c
HP Officejet Pro 1150 and 1170 series	HP Deskjet 855c	HP Deskjet 550c
HP Officejet T and R series	HP Deskjet 890c	HP Deskjet 855c
HP Officejet G and K series	HP Deskjet 970cse	HP Deskjet 855c
HP Officejet D series	HP Deskjet 990c	HP Deskjet 855c
HP PSC 300 series	HP Deskjet 692c	HP Deskjet 550c
HP PSC 500 series	HP Deskjet 890c	HP Deskjet 855c
HP PSC 700 series	HP Deskjet 970cse	HP Deskjet 855c
HP PSC 900 series	HP Deskjet 970cse	HP Deskjet 855c