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Troubleshooting Mouse Problems (Windows 7, Vista, XP)

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This document applies to HP computers with Windows 7 operating system.
If your mouse has stopped working correctly, or if the mouse pointer is not moving in allignment with how you are moving the mouse, follow the general troubleshooting information about mouse problems provided in this document.

Problems with a wireless mouse on a computer with Windows 7, Vista, or XP

If you are experiencing problems with a wireless mouse, use one of the other sections in this document that matches the mouse problem. Then, if the issue continues, refer to the HP support document Wireless Keyboard and Mouse Troubleshooting for further troubleshooting.

Problems with an HP Wi-Fi Mobile Mouse on a computer with Windows 7, Vista, or XP

If you are experiencing problems with an HP Wi-Fi Mobile Mouse, use one of the other sections in this document that matches the mouse problem. Then, if the issue continues, refer to the HP support document Use and Troubleshoot HP Wi-Fi Mobile Mouse for further troubleshooting.

The mouse responds slowly if at all

If your computer does not recognize the mouse or if the mouse is very slow to respond, download and install the latest USB 3.0 driver.
NOTE:Not every computer or mouse needs this update.
  1. Go to the HP Drivers & Support page.
  2. Select your language and operating system.
  3. Select Drivers & Downloads .
  4. Type your computer model number, for example HP ElitePad 900 , and then click Go .
  5. Select your computer model.
  6. Select the correct operating system.
  7. Under Download Index , click Driver – Chipset or search for USB 3.0 .
  8. To the right of the most recent USB 3.0 to Serial Port Driver , click Download , and then follow the on-screen instructions.
  9. After the driver has downloaded and installed, restart the computer.

Making the mouse pointer move faster, be more visible, or click better on a computer with Windows 7, Vista, or XP

The mouse settings are adjusted in Windows. For more information, refer to one of the following HP support documents depending on what version of Windows you are using:

The mouse pointer stops moving periodically, only moves in one direction, or moves erratically on a computer with Windows 7, Vista, or XP

If the mouse moves erratically, the mouse needs to be cleaned or should be used on a different surface.
NOTE:If you are using an optical mouse on a glossy surface, use a mouse pad.
  • If you have an optical mouse , use the following steps to clean the mouse.
    1. Wipe the body of the mouse and mouse cord with cleaning wipes or a cloth and cleanser.
      Figure 1: Cleaning the mouse body
      Photo showing the mouse body being wiped clean
    2. Turn the mouse body upside down.
      Figure 2: Bottom of the optical mouse
      Photo showing the optical mouse turned upside down
    3. Clean the LED bulb and the surrounding area on the bottom of the mouse with a cotton swab dampened with isopropyl alchohol.
      Figure 3: Cleaning the LED bulb
      Photo showing the LED bulb on the bottom of the mouse being cleaned
  • If you have a rollerball-style mouse , use the following steps to clean the mouse.
    1. Wipe the body of the mouse and mouse cord with cleaning wipes or a cloth and cleanser.
      Figure 4: Cleaning the mouse body
      Photo showing the mouse body being wiped clean
    2. Turn the mouse body upside down.
    3. The mouse roller is enclosed by a ball-cover ring. Rotate the ring counter-clockwise to remove the ring and release the roller ball.
      Figure 5: Removing the ball-cover ring
      Photo showing how to remove the ball-cover ring
      Figure 6: Removing the roller ball
      Photo showing the roller ball being removed
    4. Rinse the roller ball with soap and warm water, and then dry it thoroughly.
      Figure 7: Rinsing the roller ball
      Photo showing the roller ball being rinsed with warm water and soap
    5. Clean the rollers inside the mouse with a cotton swab dampened with isopropyl alchohol.
      Figure 8: Rollerball mouse: cleaning the rollers
      Photo showing the mouse rollers being cleaned with a cotton swab
    6. Replace the roller ball and ball-cover ring.

The mouse pointer moves while the mouse is motionless on a computer with Windows 7, Vista, or XP

This can happen with an optical mouse being used on a glossy surface. Use a mouse pad to correct the problem.

Moving the mouse does not move the pointer on a computer with Windows 7, Vista, or XP

Perform the following steps, in order, until a solution is found:
NOTE: This document does not cover DOS. Mice are not compatible with DOS unless a special driver is used.
  1. If the mouse is a PS/2 mouse (identified by a round connector on the end of the cable), make sure the mouse is connected to the mouse port, not the keyboard port. The colors of the cable plugs and the colors of the connector labels should match. Reconnect the mouse and keyboard cables only when the computer is off.
  2. With the computer off, connect a regular PS/2 mouse or serial mouse in place of the scroll mouse to see if there is something wrong with the computer or the identification of the mouse. If the regular mouse is not found or does not work, then the issue is not with the mouse but with the PS/2 port or serial port. If the mouse works properly after the computer is turned on, then continue to the next step.
  3. Try using the mouse on another PC with Windows. If the mouse fails, it is probably bad and should be replaced.
  4. If the mouse worked previously, a software update or configuration problem might exist. Use Microsoft System Restore to go back to the last time the mouse was known to be working properly. For instructions on how to use Microsoft System Restore, refer to one of the following HP support documents that applies to your computer and version of Windows:
  5. Use HP Recovery Manager to restore the mouse drivers. For more information, see the HP Support document Using Recovery Manager to Restore Software and Drivers (Windows 7) .