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Error in DLA at End of Format After Windows XP Service Pack 2 (SP2) Update

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Support details

ISSUE:

After installing Windows XP Service Pack 2 (SP2), the Veritas/Sonic Direct Letter Access (DLA) software will give an error at the end of the format process stating it encountered a problem. The error displayed is below:

Direct Access Component has encountered a problem and needs to close

Figure 1: Direct Access Component

The error report states TFSWCTRL.EXE generated the error.

Figure 2: Error report

SOLUTION:

Early versions of DLA software are not compatible with Windows XP SP2. The DLA software must be updated to a later version to successfully eliminate this error. The link below contains a revision of DLA software tested to work with Windows XP SP2.

Sonic DLA Version 4.60