Jump to content

HP Customer Care

Unable to Install Windows XP Fax Software

» HP Customer Care

Support options

Recently viewed

» Compaq Presario V3719TU Notebook PC

Discover More

Give us feedback

This document:

» Was helpful
!!!starts!!!
Was helpful
How was this document helpful

Though a personal response will not be provided, we value your comments. HP is continually striving to improve the usefulness of the information provided on the site.
Thank you for taking the time to provide this information. This will help us to provide a better Hewlett-Packard web experience in the future.
!!!stops!!!
» Was not helpful
!!!starts!!!
Was not helpful
How can we improve this document

Though a personal response will not be provided, we value your comments. HP is continually striving to improve the usefulness of the information provided on the site.
Thank you for taking the time to provide this information. This will help us to provide a better Hewlett-Packard web experience in the future.
!!!stops!!!
» Does not apply
!!!starts!!!
Does not apply
What were you looking for

Though a personal response will not be provided, we value your comments. HP is continually striving to improve the usefulness of the information provided on the site.
Thank you for taking the time to provide this information. This will help us to provide a better Hewlett-Packard web experience in the future.
!!!stops!!!

Support details

Description

When attempting to install Windows XP fax software, a "Cannot copy file" error message is displayed.

Solution

Perform the following activities to clear the cause of the problem and complete the installation of the fax software.

Close the error message window, if needed.
Click Start , and click Run .
In the Run dialog box, type the command esentutl /p %windir%\security\database\secedit.sdb and click OK .
A message warning about the danger of running the repair command is displayed. Click OK to acknowledge and clear the message.
When the repair is complete, shutdown and restart the PC.
Follow the software manufacturer's instructions to perform the installation process for the fax software.

Print this page

HP Notebook PCs

© 2009 Hewlett-Packard Development Company, L.P.