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HP Limited Service Enhancement for Left Display Hinge Ended on May 31st, 2009

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Support details

NOTE: This service enhancement program has expired for notebook PCs sold in the United States and Canada. Beginning on November 21, 2008 and through May 31, 2009 an HP Limited Service Enhancement applied to specific HP notebook PCs listed in this document.
HP has identified a hardware issue with certain HP Pavilion dv9000, dv9100, dv9200 and dv9400 series notebook PCs.
Determine whether your computer is eligible for free repair
Follow the steps below to determine whether your computer is eligible for a free repair:
Step 1: Identify your notebook series and product number
Using the Service Tag on your notebook, determine if your notebook is one of the series in the table below. For help finding the product and serial number, see the 'Where are the notebook series, product number an serial number?' section on this page.
  1. Click on your series in the table to see the complete list of included notebook product numbers.
  2. If the product number of your notebook is listed in that table, return to this page and continue to Step 2 for further instructions.
  3. If the product number of your notebook is not listed in that table, your notebook PC is not included in the Limited Service Enhancement program and there is no further action required on your part.
HP Pavilion notebook PC series
dv90xx dv92xx
dv91xx dv94xx
Where are the notebook series, product number and serial number located?
The service tag, located on the bottom of the notebook PC, contains the notebook PC series, product number and serial number.
Figure 1: Service tag
1 - Series
2 - Product Number
3 - Serial number
Step 2: Determine if the notebook falls within the included serial number range
This HP Limited Service Enhancement includes HP Pavilion dv9000, dv9100, dv9200 and dv9400 series models with a serial number date code of 716 or numerically lower .
NOTE: The serial number date code is the fourth through sixth digit of the notebook PC serial number. In the service tag image above the serial number date code is 716 .
If your computers serial number date code is equal to or numerically lower than 716 continue to 'Step 3: Identify the symptoms.' If your computers serial number date code is 717 or numerically higher, your computer is not eligible for a free repair.
Step 3: Identify the symptoms
If your computer’s product number is listed above, and the notebook PC experiences one or more of the symptoms listed below, contact HP during the Duration of the HP Limited Service Enhancement to determine whether you are eligible for a free repair.
Symptoms of a broken left display hinge include but may not be limited to the following:
  • When opening or closing the display panel, you may hear popping or crackling sounds from the bottom left corner of the display (left hinge area).
  • When opening or closing the display, the display may feel loose or wobble in the lower left corner.
  • The plastics surrounding the left display hinge may show cracks or breaks.
Service enhancements and free shipping
NOTE: This HP Limited Service Enhancement program is available in the United States and Canada through May 31, 2009.
  • Free shipping
    If your notebook needs to be returned to HP for repair, the shipping costs are free. HP will immediately send you a postage paid container in which to send in your computer, and we will pay the return shipping.
    After HP receives your notebook PC, HP will use its best efforts to repair and ship your notebook to you within 10 to 14 business days.
  • Post-service warranty
    The HP repair warranty covers the left hinge repair for 90 days after HP returns your notebook PC.
Contacting HP
To contact HP in North America call 1-866-671-7362 from 6:00 am to 11:00 pm MST, 7 days a week.
NOTE: This service enhancement program does not affect or extend your current standard limited warranty. If you are experiencing issues or concerns other than those listed above, your current standard limited warranty applies unless already expired.In the event your notebook has been serviced for one of the above issues and you have been charged for service please contact HP to determine if you are eligible for cost re-imbursement.
Frequently asked questions
  • When should I contact HP about a free repair?
    You should only call HP for this free repair if your notebook computer is experiencing one of the symptoms, is one of the notebooks listed in the 'Included Product Numbers' section and meets the serial number eligibility criteria.
  • I am experiencing one of the symptoms, but my product number is not listed. Is there any possibility that my notebook PC has the same issue?
    To date, the only products affected are listed in Step 1 of this document. If you continue to experience symptoms with your notebook please contact your HP in country support center.
  • If my notebook is not experiencing any of the symptoms described in the support article but is part of the program because it is a listed notebook in the 'Included Product Numbers' section can I call HP to obtain a free repair?
    No. Only notebooks that are experiencing one or more of the symptoms described in the support article are eligible for a free repair.
  • If my notebook is functioning properly will I experience these symptoms in the future?
    Your notebook may experience some of the symptoms listed in the support article at a future date. However, certain notebooks may not display these symptoms at all. You have up to May 31, 2009 to have your notebook repaired if it is listed in the 'Included Product Numbers' section, meets the serial number eligibility criteria and displays one or more than one of the symptoms listed in the support article.
  • Can I continue to use my notebook if I do not experience a failure?
    Absolutely. If your notebook is not experiencing any of the symptoms listed in the support article, you can continue using your notebook.
  • I have more than one notebook that may be included in this program because they are listed in the 'Included Product Numbers' section. Will HP provide free repair for all of my notebooks that may be included in this program?
    Yes. HP will provide a free repair for each notebook that meets the conditions described in the support article for inclusion in this program and experiences one or more of the symptoms described.
Included product numbers
dv9000 series notebook PCs
NOTE: Each of the product numbers listed in the table may be followed by the letter R on certain notebook PCs. If your notebook product number is listed in the table and followed by the letter R then your notebook is included in the HP Limited Service Enhancement.
ES716AVGG551EARE373EARR110EARU972UA
EW680AVGG552EARE374EARR111EARU974UA
EZ452UAGG553EARE375EARR112EARU975UA
EZ453UAGG555EARE376EARR113EARV112UA
EZ456UAGG556EARE377EARR114EARV116UA
EZ457UAGH766EARE379EARR115EARV118UA
EZ458UAGH767EARE380EARR116EARV119UA
EZ459UAGH768EARE381EARR117EARV121UA
EZ460UAGH769EARE382EARR118EARV767AS
EZ461UAGH770EARE383EARR186AVRW753EA
EZ462UAGH771EARF079AVRR323EARW754EA
EZ468UAGH836EARF080AVRR324EARW755EA
EZ470UAGH837EARF081AVRR327EARW756EA
GA074UAGH838EARF082AVRR328EARW757EA
GA075UAGH839EARG139ASRR329EARW758EA
GA076UAGH840EARG335UARR330EARW759EA
GA077UAGH841EARG339UARR331EARX568LA
GA078UAGH842EARG340UARR332EARY285PA
GA182UAGH843EARG341UARR333EARY527EA
GA183UAGH844EARG343UARR335EARY528EA
GA184UAGH845EARG346UARR336EARY529EA
GA354UAGH846EARH283ASRR337EARY530EA
GA355UAGH847EARL765PARR338EARY531EA
GA356UAGH848EARL766PARR342EARY541EA
GA358UAGH849EARM675LARR343EARY542EA
GA359UAGH850EARP114UARR345EARY543EA
GA361UAGH851EARP115UARR346EARY682EA
GF715EAGH853EARP116UARR347EARY683EA
GF716EAGJ156PARP122UARR348EARY684EA
GF717EAGL880UARP243UARR349EARY685EA
GF718EAGL885UARP245UARR350EARY686EA
GF719EAGL886UARP246UARR351EARY687EA
GF720EAGL887UARP247UARR352EARY688EA
GF721EAGL888UARP248UARR353EARY689EA
GF722EAGL889UARP249UARR354EARY690EA
GF723EAGL890UARP250UARR356EARY695EA
GF724EAGL891UARP282UARR357EARY696EA
GF725EAGL892UARP588ASRR359EARY697EA
GF726EAKB189UARP617EARR360EARY698EA
GF727EAPC620AVRP618EARR361EARY700EA
GF728EAPE926AVRP619EARR362EARY702EA
GF729EARC278AVRP620EARR363EARY703EA
GF730EARC279AVRP622EARR364EARY704EA
GF731EARD017AVRP623EARS553EARY705EA
GF732EARD018AVRP624EARS554EARY706EA
GF733EARD019AVRP625EARS555EARY707EA
GF734EARD020AVRP626EARS556EARY708EA
GF735EARD021AVRP913EARS557EARY709EA
GF736EARD022AVRP914EARS558EARY710EA
GF737EARD023AVRP915EARS559EARY711EA
GF738EARD024AVRP916EARS560EARY712EA
GF739EARD025AVRP917EARS561EARY713EA
GF743EARD026AVRP919EARS562EARY714EA
GF744EARD027AVRP920EARU312UARY715EA
GF745EARD028AVRP921EARU313UARY716EA
GF746EARE042PARP922EARU314UARY717EA
GF755EARE043PARP923EARU688UARY851LA
GG190PARE045PARP925EARU689UARZ595EA
GG192PARE164PARP927EARU690UARZ828PA
GG543EARE364EARP928EARU876PARZ899PA
GG544EARE365EARP929EARU895PARZ900PA
GG545EARE367EARP930EARU896PARZ916PA
GG546EARE368EARP931EARU933PA
GG548EARE369EARP932EARU948PA
GG549EARE371EARP933EARU949PA
GG550EARE372EARR109EARU971UA
dv9100 series notebook PCs
NOTE: Each of the product numbers listed in the table may be followed by the letter R on certain notebook PCs. If your notebook product number is listed in the table and followed by the letter R then your notebook is included in the HP Limited Service Enhancement.
ES716AVEZ379AVPC620AVPE926AVRR186AV
dv9200 series notebook PCs
NOTE: Each of the product numbers listed in the table may be followed by the letter R on certain notebook PCs. If your notebook product number is listed in the table and followed by the letter R then your notebook is included in the HP Limited Service Enhancement.
CC894AVES716AVRL015AVRL022AVRX746AV
CC895AVEZ345AVRL018AVRL024AVRX747AV
CC896AVPC620AVRL020AVRL025AVRX748AV
CC897AVPE926AVRL021AVRR186AV
dv9400 series notebook PCs
NOTE: Each of the product numbers listed in the table may be followed by the letter R on certain notebook PCs. If your notebook product number is listed in the table and followed by the letter R then your notebook is included in the HP Limited Service Enhancement.
ES716AVGD574AVPC620AVPE926AVRR186AV


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