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Using HP Total Care Advisor Version 1

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This document pertains to HP and Compaq Desktop computers with Windows Vista.
HP Total Care Advisor is a tool that allows easy access to computer information, including warranty details and connections to peripherals, like printers. This document describes how to use the tools that HP Total Care Advisor offers, how to minimize the display, close the display completely, or change the default setting so the tool does not open on startup.
Opening HP Total Care Advisor manually
By default, HP Total Care Advisor openes on startup, and displays on top of all other applications. To open HP Total Care Advisor manually, click Start , All Programs , and then click HP Total Care Advisor .
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注 : To check the version of HP Total Care Advisor you are using, click the Preferences icon in the upper right corner and then click About HP Advisor .
Using HP Total Care Advisor tools
HP Total Care Advisor has two main sections: the upper pane, and the tabs below. The upper pane displays the contents of the tab selected at the bottom, including tools to help manage your computer and links to important documents and Web sites. The purpose of each tab, and the contents of the pane it displays, are described in the sections below.
PC Health & Security
By default, HP Total Care Advisor opens to the PC Health & Security pane. You can return to this pane at any time by clicking the PC Health & Security button at the bottom of the HP Total Care Advisor window.
图 1: Total Care Advisor - PC Health & Security
The PC Health & Security pane contains several tools and links, which are described in the table below.
IconTool nameWhat it does
Internet ConnectionThe Internet connection tool can help find a broadband or dialup package from an Internet Service Provider (ISP), and can assist in setting up and monitoring an Internet connection.
WarrantyThe warranty tool connects to HP warranty information on the web, and can take you directly to HP Total Care for warranty services.

HP Total Care provides many different ways to get computer help, including on-line help documentation, chatting with a personal SmartFriend assistant online, and speaking with a customer service representative by phone.
PrintersThe printers tool allows you to manage and monitor up to 15 printers from the computer, all in the same place. This tool also provides information about printer supplies, such as ink cartridges and HP photo paper.
Security Security offers access to critical information from Norton Internet Security, if installed,or from Windows software, firewall, and security. HP recommends setting the firewall and internet security options to On .
PC Update PC Update provides critical and suggested updates for drivers, BIOS, and some software.
BackupThe backup tool can set up a backup schedule, and checks when the system and your important files were last backed up.
PC HealthPC Health actively scans the computer to alert you of important updates from HP and to detect Hardware or Software conditions that may impact the performance of the computer.
PC Action Center
Click the PC Action Center tab at the bottom of HP Total Care Advisor to open the PC Action Center pane. This pane displays critical and recommended alerts, and recommends actions that can resolve potential hazards before they become problems.
图 2: Total Care Advisor - PC Action Center
PC Help
Click the PC Help tab at the bottom of HP Total Care Advisor to open the PC Help pane. This pane provides access to HP Help & Support as well as to System Information and Troubleshooting Tools .
图 3: Total Care Advisor - PC Help
The left panel under Get Help contains links to categories to Windows Help & Support articles on a variety of topics. Clicking any link opens the Help & Support directory page for that topic, where you can find help articles on that topic.
The right panel contains icons that link directly to useful tools:
  • System information provides information about the computer, such as the model number and serial number, which can be provided to a customer service representative for warranty service. System information also provides information about the software and hardware configurations on the computer.
  • Learning Center offers tutorial information about basic computer use, including topics like security, networking, and general maintenance.
  • Troubleshooting Tools are a highly useful set of programs provided by HP. In many cases, using these tools can solve computer problems without having to call customer support. Use Health Check to scan the computer for security and performance issues, use Internet tools to resolve connection problems, and so on.
  • Software, drivers, and BIOS updates provides information on updating and troubleshooting software, drivers and the BIOS.
  • Recover Factory Settings provides information on recovering a computer to its original factory condition.
  • User Guides opens a folder containing the User Guides.
Product Showcase
Click the Product Showcase tab to see products, such as printers and printing supplies, peripherals, software, music, and games, that are provided by HP or its partners.
注 : To check the version of HP Total Care Advisor you are using, click the Preferences icon in the upper right corner and then click About HP Advisor .
图 4: Total Care Advisor - Product Showcase
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Using Search
HP Total Care Advisor enables you to search the Web using Yahoo! You can also search the products available in the Product Showcase and the articles in Windows Help & Support. Use these steps to search:
  1. Click the arrow next to the search box and then select the type of search you want:
    • Yahoo! Search - search the Web using Yahoo!
    • Comparison shopping - search the products available in the Product Showcase.
    • Search Help & Support - search the articles in Windows Help & Support.
  2. Type the search words into the search box.
  3. Click the search button .
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Minimizing HP Total Care Advisor
When HP Total Care Advisor opens at startup, you may minimize it by clicking the Dock View button in the Advisor window. This displays HP Total Care Advisor in a reduced mode at the top of the Windows desktop.
图 5: Total Care Advisor in dock view
HP Total Care Advisor can also be minimized to the system tray by selecting the X button in the upper right hand corner of the Advisor window.
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Unable to Complete PC Update Action in Total Care Advisor (or Health Check)
There may be times when the PC Update section recommends an action that you cannot complete. To remove the task and the yellow triangle from Total Care Advisor, remove the reminder using the following steps:
图 6: Recommended Updates waiting to be completed in Total Care Advisor
PC Update icon in Total Care Advisor showing 2 recommended actions that need to be done
  1. Open Total Care Advisor.
  2. Click the PC Action Center tab at the bottom
  3. Open the section that has the alert that you want to remove: Critical or Recommended Alerts
  4. Right-click the Update , select Delete , and click Yes on the confirmation message.
    图 7: PC Action Center tab
    Deleting an alert from Action Center
Total Care Advisor uses HP Health Check to gather information. If you use HP Health Check or you cannot delete an alert from Total Care Advisor, you may use the following steps to remove a recommended action from HP Health Check:
  1. Open Health Check.
    Next to the name of the task is a small clock icon.
  2. Click the icon of a small clock, and select Never (remind me later).
  3. Click OK and close HP Health Check.
    图 8: Preventing the reminder from HP Health Check
    Health Check reminder
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Preventing HP Total Care Advisor from opening at startup
To change the default setting and prevent the tool from opening on startup, use the following steps:
  1. Click the Preferences button .
  2. Remove the check mark from the box next to Launch HP Advisor automatically on start-up .
  3. Click Apply , and then click OK .
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