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HP Photosmart 7350 Printer support

Removing PID Keys from the Windows Registry

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Introduction

A corrupt PID can prevent a USB device from working correctly in Windows. Removing the PID key and reinstalling the software for the device may resolve the issue. Follow the steps below in the order given to remove the PID keys.

Step one: Make a backup copy of the Windows Registry

Create a backup copy of the Registry by following the steps below:
  1. Click Start, and then click Run. The Run window will open.
  2. In the Open box, type REGEDIT and then click OK. The Registry Editor window will open.
  3. Open the Export Registry File window.
    • In Windows 95, 98, Me, 2000, click Registry, and then click Export Registry File. The Export Registry File window will open.
    • In Windows XP, click File, and then click Export Registry File. The Export Registry File window will open.
  4. In the Save in box, select Desktop.
  5. In the File name box, type Backup to name the file.
  6. In the Save as type box, select Registration Files.
  7. In the Export range area, select All.
  8. Click Save. The Export Registry File window will close and save a copy of the Registry on the Desktop.
  9. With the Registry Editor still open, go to Step 2: Remove the Photosmart Registry keys.
NOTE:In Microsoft Windows 2000 or Windows XP, you can back up the Registry with the Backup utility in the System Tools menu.

Step two: Remove the Photosmart Registry keys

Follow the steps below to remove the Photosmart Registry keys.
CAUTION: Changing the Registry incorrectly could cause your computer to stop working. Before completing this step, review the instructions for restoring your registry (bps05757) in case anything goes wrong.
  1. Open the Enum registry key.
    • In Windows 2000 and XP, follow the steps below:
      1. Click the plus (+) next to HKEY_LOCAL_MACHINE.
      2. Click the plus sign (+) next to SYSTEM.
      3. Click the plus (+) next to CurrentControlSet.
      4. Click the plus sign (+) next to Enum.
    • In Windows 95, 98, and Me, follow the steps below:
      1. Click the plus sign (+) next to HKEY_LOCAL_MACHINE.
      2. Click the plus sign (+) next to Enum.
  2. Click the plus sign (+) next to the USB.
  3. In the table below, locate the PID number for the Photosmart product you want to remove.
  4. Then in the Registry Editor, select that PID key and press the Delete key on the keyboard.
  5. Close the Registry Editor.
  6. Uninstall the driver software for the HP Photosmart product.
  7. Restart the computer.
  8. Reinstall the driver software for the HP Photosmart product.

Resolving an “Unable to Delete Key” Error Message in Windows 2000 or Windows XP

When attempting to remove a key, the following message may appear: Unable to Delete Key. If this occurs, check your permissions.
For Windows XP, follow the steps below:
  1. Right-click the key to be deleted.
  2. Left-click Permissions.
  3. In the Permissions window, click each of the names in the Group or user names section one at a time. Verify that Allow Full Control is selected. Click the box to add a check mark if necessary.
  4. Click Apply, then click OK.
  5. Select the key to be removed and press the Delete key on the keyboard.
  6. Close the Registry Editor window.
For Windows 2000, follow the steps below:
  1. Click Start, and then click Run.
  2. In the Open box, type REGEDT32 and then click OK.
  3. Highlight the key to be removed.
  4. At the top of the REGEDT32 Window, click Security.
  5. Click Permissions.
  6. Under Allow, click Full control. In the Permissions window, click each of the names in the Group or user names section one at a time. Verify that Allow Full Control is selected. Click the box to add a check mark if necessary.
  7. Click Apply, and then click OK.
  8. Click the key to be deleted.
  9. At the top of the window, click Edit.
  10. Click Delete.
  11. Close all Registry Editor windows.

PID keys for HP Photosmart products

Both VID and PID keys are listed under USB. All HP VID keys are 03f0.
All HP devices have a Vendor Identification (VID) of 03f0. The Product Identification (PID) is listed on the same line as the VID. For example, the correct key for the Photosmart 120 camera would be VID_03f0&PID_4002. The PID is unique for each USB device.
ProductPID key(s)
120 digital camera PID_4002, 6502
C500 digital camera PID_6002
215 digital cameraPID_6202
315 digital camera PID_6102
318 digital camera PID_4002, 6302
320 digital camera PID_4002, 6602
430 Series digital cameraPID_4002, 7202
612 digital camera PID_4002, 6302
618 digital camera PID_4002, 4102
620 digital camera PID_4002, 6802
635 digital cameraPID_4002, 7102
715 digital camera PID_4002, 6402
720 digital camera PID_4002, 6702
733 digital cameraPID_4002, 6C02
735 digital cameraPID_4002, 6A02
812 digital camera PID_4002, 4202
850 digital camera PID_4002, 4302
912 digital camera PID_4002, 4102
935 digital cameraPID_4002, 4402
945 digital cameraPID_4002, 4502
R507PID_6e02
R607PID_6d02
R707PID_6b02
R717PID_7602
R725PID_8402
R727PID_8502
R817PID_7702
R818PID_7e02
M22PID_7502
M305PID_7202
M307PID_7302
M407PID_7402
M417PID_7802
M425PID_8002
M517PID_7902
M525PID_8102
E317PID_7d02
E217PID_7c02
E327PID_8b02
P1000 printer PID_3002
P1100 printer PID_3102
100 printer PID_3802
130 printer PID_3902
230 printer PID_3502
325 printerPID_1202
330 printerPID_1602
375 printerPID_1302
380 printerPID_1702
420 printerPID_1502
470 printerPID_1802
1115 printer PID_3402
1215 printer PID_3202
1218 printer PID_3302
1315 printer PID_3602
7150 printer PID_3a02
7350 printer PID_3c02
7450 printer PID_b802
7550 printer PID_3e02
7260 printer (rear USB)PID_b002
7260 printer (front USB)PID_b102
7660 printer (rear USB)PID_b202
7660 printer (front USB)PID_b302
7760 printer (rear USB)PID_b402
7760 printer (front USB)PID_b502
7800 printerPID_c002
7960 printer (rear USB)PID_b602
7960 printer (front USB) PID_b702
8000 printerPID_c202
8150 printerPID_ba02
8250 printerPID_c102
8450 printerPID_bb02
8700 printerPID_bc02
S20 photo scannerPID_0102
1000 scanner PID_020C
HP Photosmart 7350 Printer

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