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HP Customer Support

How Do I Find My Model Number or Product Number?

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HP provides a type of model name on the front of the TouchSmart or All-In-One, but this name or number may not be sufficient to get proper support for your computer. These names or numbers often represent a series of many computers that look similar, but have different options and parts. For example, HP has produced over a hundred types of TouchSmart 300 models in different configurations, such as the TouchSmart 300-1025 and the TouchSmart 300-1018cn models.
This document describes how to find the model number (also called the product name) for your HP TouchSmart or HP All-In-One Desktop PC. You can use the model number or the product number to download drivers, find helpful documents, or get on-line support.
NOTE:If needed, you may also use this document to find the serial number which is always listed near the product number.

View a video on how to find your model number (in English)

Option 1: Use the product identification label

The model number, product number and serial number are found on a product identification label on the back of the computer.
Once you have found the label, find the product number shown next to Product or Product # .
Figure 1: Center back of PC
TouchSmart 610 Series identification label location - back center
Figure 2: Lower back of PC
TouchSmart 520 Series identification label location - back center
Figure 3: Upper left corner
IQ 500 Series serial label location - back upper left

Option 2: Use System Information or HP Support Assistant

Use the following steps find your model number using HP utilities. If your computer does not start into Windows, use Option 1: Use the product label .
  1. While holding down the Ctrl and Alt keys, press the S key on the keyboard.
  2. A Support Information window appears showing a product name and a product number. The product name shown might represent many types of models and is often not suitable for getting proper support for your computer. Instead, use the product number when working with HP Support.
    NOTE:You can use this type of product number at HP’s Customer Care website or when working with an HP Customer Care representative.
    If this Window does not open, continue using these steps to use HP Support Assistant.
    Figure 4: System information window example (your model may be different)
    Image of System Information screen.
  3. Click Start , enter HP in the search field, and select HP Support Assistant from the search results list.
  4. Find the product number displayed on the bottom edge of the window.
    Figure 5: HP Support Assistant information example (your model may be different)
    Image of the HP Support Assistant with product information showing.