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Finding the Model Number, Product Number, Serial Number, and Android OS Version (Android KitKat, Jelly Bean)

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This document applies to HP and Compaq tablets with Android 4.4/KitKat and 4.2/Jelly Bean operating systems.
Use this document to find the product and system information you might need for obtaining warranty information, service, or updates on your HP tablet.
NOTE:Depending on the version of Android installed on your tablet, some of the images in this document may not match your tablet exactly.

Finding the tablet model number, product number, and serial number

The model number, product number, and serial number are located in one or more of the following places on your tablet:
  • The serial number and product number are laser-etched on the side, top, or bottom edge of the tablet.
    Figure 1: Serial number and product number location on edge of tablet
    Serial number and product number location on edge of tablet
    Figure 2: Laser-etched serial number (S/N) and product number (P/N)
    Laser-etched serial number (S/N) and product number (P/N)
  • The model number and serial number (SN) are displayed on a label affixed to the back of the tablet.
    Figure 3: Label on back of tablet showing model number and serial number (example)
    Label on back of tablet showing model number and serial number (example)
    1 - Model number
    2 - Serial number
  • The model number, serial number, and product number are printed on a service label affixed to the tablet packaging.
    Figure 4: Service label on packaging (example)
    Service label on packaging
    1 - Model number
    2 - Serial number
    3 - Product number
  • The serial number can be found in the About tablet section of the Settings menu, using the following steps:
    1. On the Home screen, touch the All apps icon, and then touch the Settings icon.
    2. In the System section, touch About tablet .
      Figure 5: About tablet
      About tablet
    3. Touch Status .
      Figure 6: Status
      Status
    4. Locate the Serial number listing.
      Figure 7: Serial number
      Serial number

Finding the Android operating system (OS) version

Use the following steps to find the Android OS version on your tablet:
  1. On the Home screen, touch the All apps icon, and then touch the Settings icon.
  2. In the System section, touch About tablet .
    Figure 8: About tablet
    About tablet
  3. See the information under Android version for the OS version installed on your tablet.
    Figure 9: Android version
    Android version

Related support links

HP Support forums

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