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HP Deskjet D5560 Printer Troubleshooting

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Use the HP Printer Install Wizard to help you find the Windows 7 or Windows 8 driver for your HP printer.

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Installation issues

'Error Situation Code 16255569' Message Displays on the Computer in Windows During HP Software Installation
The Progress Bar on the Software Installation Stops or Stalls
Printer Will Not Print After Upgrading to Windows 7
'Access is denied' Error Message Displays While Installing the HP Software in Windows XP or Windows Vista
Windows 7 (64-bit Only): The Printer Stops Working and is Not in the Devices and Printers Menu

Jams & feed problems

'Carriage Jam' Message Displays on the Computer in Windows
'Paper Jam' Message Displays on the Computer
Multiple Pages Feed through the Printer

Errors & lights on the product

'Carriage Jam' Message Displays on the Computer in Windows
Blinking Lights and Indicators
'Paper Mismatch,' or 'Paper Size Mismatch' Error Message Displays When Printing in Microsoft Word
An Alphanumeric Code (Example: '0x...' or 'C2...') or 'Ink System Failure' Error Message Displays on the Front Panel When Printing
Cartridge Lights Blink, or 'Cartridge Problem,' 'Incompatible Cartridge,' or 'Cartridge Missing or Damaged' Message Displays on the Product After Installing a Cartridge

Error messages displayed on computer

'Paper Mismatch,' or 'Paper Size Mismatch' Error Message Displays When Printing in Microsoft Word
'Error Situation Code 16255569' Message Displays on the Computer in Windows During HP Software Installation
'Unable to retrieve network settings from device' Message Displays on the Computer When Printing from a Second Attached Product in Windows XP and Windows Vista
'Access is denied' Error Message Displays While Installing the HP Software in Windows XP or Windows Vista
'The application is unable to initialize the Printer Settings' Message Displays on the Computer When Printing Photos

Print

'Carriage Jam' Message Displays on the Computer in Windows
Blinking Lights and Indicators
'Paper Jam' Message Displays on the Computer
'Paper Mismatch,' or 'Paper Size Mismatch' Error Message Displays When Printing in Microsoft Word
An Alphanumeric Code (Example: '0x...' or 'C2...') or 'Ink System Failure' Error Message Displays on the Front Panel When Printing
Printer Will Not Print After Upgrading to Windows 7
'Unable to retrieve network settings from device' Message Displays on the Computer When Printing from a Second Attached Product in Windows XP and Windows Vista
'The application is unable to initialize the Printer Settings' Message Displays on the Computer When Printing Photos
Windows 7 (64-bit Only): The Printer Stops Working and is Not in the Devices and Printers Menu
Multiple Pages Feed through the Printer
Cartridge Lights Blink, or 'Cartridge Problem,' 'Incompatible Cartridge,' or 'Cartridge Missing or Damaged' Message Displays on the Product After Installing a Cartridge

Software & drivers

'Paper Jam' Message Displays on the Computer
'Error Situation Code 16255569' Message Displays on the Computer in Windows During HP Software Installation
The Progress Bar on the Software Installation Stops or Stalls
Printer Will Not Print After Upgrading to Windows 7
'Unable to retrieve network settings from device' Message Displays on the Computer When Printing from a Second Attached Product in Windows XP and Windows Vista
'Access is denied' Error Message Displays While Installing the HP Software in Windows XP or Windows Vista
Windows 7 (64-bit Only): The Printer Stops Working and is Not in the Devices and Printers Menu

Wireless & network

'Unable to retrieve network settings from device' Message Displays on the Computer When Printing from a Second Attached Product in Windows XP and Windows Vista
Printer Does Not Maintain Wireless Connection
Windows 7 (64-bit Only): The Printer Stops Working and is Not in the Devices and Printers Menu

    HP Deskjet D5560 Printer

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