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All-in-One Software Removal Utility

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HP Download and Install Assistant
HP Download and Install Assistant makes it easy to download and install software*





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HP Download and Install Assistant
Follow the instructions below to install and run HP Download and Install Assistant using the HP Support Solutions Framework.
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Instructions
Step 1:  Click on the security prompt which appears at the top of the browser window then click 'Download File…'
Step 2:  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Run' on the prompt at the bottom of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Double-click 'HPSupportSolutionsFramework…' in the upper-right corner of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted  OR  Click on the security prompt which appears at the top of the browser window then click 'Download File…'  OR  Click 'Run' on the prompt at the bottom of the browser.  OR  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'  OR  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.


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  • Overview

Description

If problems arise while installing or uninstalling the software, download this removal utility to uninstall the HP All-in-One software before attempting software reinstallation.

IMPORTANT NOTE:

This utility removes only version 4.2.0 of the driver.

Running the removal utility may remove the drivers and software for other HP printing, scanning or digital imaging products.

This utility works in stages. The first time the utility is used, it runs at level one. The next time the utility is used, it runs at level two. There are four levels. The effects of each level are shown in the table below.

Uninstaller level Description
1 Removes the Windows device discovery (Plug and Play) entries from the Windows registry. After running level 1, connect the USB cable to the all-in-one and let Windows try to discover the device again.
2 Performs Level 1 and removes the software drivers. After running level 2, run the all-in-one installer and use the "Add a new device" option to attempt to reinstall the all-in-one again.
3 Performs Levels 1 and 2 and removes the HP Photo and Imaging software. You must completely reinstall the all-in-one software after running level 3.
4 Performs Levels 1, 2 and 3, and removes HP Software Update. You must completely reinstall the all-in-one software after running level 4.

Installation instructions:

  1. Click the Download now button.
  2. When prompted, choose Open or Run to start the download and run the installer.
  3. Follow the onscreen instructions.

Release details

Released:
2005-01-11
File name:
gr_uninst.exe [1/1, 866.52k]
Version
4.2.1
Compatibility:
Microsoft Windows XP
Microsoft Windows 2000

Details and specifications

Related support links

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