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Recommended Update to Enable Scanning on Vista Computer with Tablet Drivers

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Instructions
Step 1:  Click on the security prompt which appears at the top of the browser window then click 'Download File…'
Step 2:  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Run' on the prompt at the bottom of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Double-click 'HPSupportSolutionsFramework…' in the upper-right corner of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted  OR  Click on the security prompt which appears at the top of the browser window then click 'Download File…'  OR  Click 'Run' on the prompt at the bottom of the browser.  OR  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'  OR  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.


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  • Overview
  • How to install
  • System requirements

Description

This patch resolves a conflict between the HP scanning software and tablet drivers installed on a Vista computer.

The symptoms of this conflict are usually that the scanning software will try to start and a message indicates a problem. This is usually followed by a message indicating a "Scanner Communication Error."

Release details

Released:
2008-08-28
File name:
Version
1.0
Compatibility:
Microsoft Windows Vista
Microsoft Windows Vista (64-bit)

Fix/Enhancement

This patch will fix conflicts in version 9.0 of the "HP Scanjet Full Feature Software and Driver." If you have a previous version of the software installed on your Vista computer, update to version 9.0 first and then apply this patch.

If available for Vista for this scanner, this patch will also fix conflicts with the "ISIS/TWAIN Drivers and Utilities" installation.

This patch DOES NOT apply to the "HP Basic Feature Driver" installation.
1. Download the patch file and select either Run or Save.
2. If Run is selected, the installation of the patch will start automatically within a few seconds and messages will provide installation status.
3. If Save is selected, go to the folder where the patch file was saved and double click it to run. The installation will start within a few seconds.
4. After the installation is complete all temporary files will be deleted.

Details and specifications

No additional prerequisites

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