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Microsoft Windows XP Fix for Remote Assistance SLP

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HP Download and Install Assistant
Follow the instructions below to install and run HP Download and Install Assistant using the HP Support Solutions Framework.
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Instructions
Step 1:  Click on the security prompt which appears at the top of the browser window then click 'Download File…'
Step 2:  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Run' on the prompt at the bottom of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Double-click 'HPSupportSolutionsFramework…' in the upper-right corner of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted  OR  Click on the security prompt which appears at the top of the browser window then click 'Download File…'  OR  Click 'Run' on the prompt at the bottom of the browser.  OR  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'  OR  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.


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  • Overview

Description

DESCRIPTION:

This Softpaq fixes a problem with the Windows XP Remote Assistance SLP. When you try to establish a Remote Assistance session, you may receive the following error message:

    You have been disconnected from "name" computer.
For more information about this fix, refer to Microsoft Knowledge Base Article 311889.

NOTE: This is not needed on systems with Service Pack 1.

HOW TO USE:
    1. Download the SoftPaq .EXE file to a directory on your hard drive.
    2. Execute the downloaded file and follow the on-screen instructions.
    3. You must reboot your computer for the changes to take effect.

Release details

Released:
2004-02-06
File name:
sp24162.exe [1/1, 9.37M]
Version
1.00 A
Compatibility:
Microsoft Windows XP Professional
Microsoft Windows XP Home Edition
Microsoft Windows XP

Details and specifications

HP Support forums

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