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HP Color LaserJet 2820/2840 Printer Firmware Update Utility

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Follow the instructions below to install and run HP Download and Install Assistant using the HP Support Solutions Framework.
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Instructions
Step 1:  Click on the security prompt which appears at the top of the browser window then click 'Download File…'
Step 2:  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Run' on the prompt at the bottom of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Double-click 'HPSupportSolutionsFramework…' in the upper-right corner of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted  OR  Click on the security prompt which appears at the top of the browser window then click 'Download File…'  OR  Click 'Run' on the prompt at the bottom of the browser.  OR  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'  OR  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.


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  • Overview
  • How to install
  • System requirements

Description

This firmware update utility is for the HP Color LaserJet 2800 series printers. This update is recommended for HP Color LaserJet CP2800 series printers that have a prior firmware version. This utility updates the printer firmware to the latest version. Your printer's current firmware version can be found on the Self Test/Configuration Page which can be printed from the printer's Reports menu.

Release details

Released:
2012-04-02
File name:
Version
20120307
Compatibility:
Microsoft Windows Vista
Microsoft Windows 7 (32-bit)
Microsoft Windows 7 (64-bit)
Microsoft Windows XP x64
Microsoft Windows Vista (64-bit)
Microsoft Windows Server 2003
Microsoft Windows Server 2008 W32
Microsoft Windows Server 2008 x64
Microsoft Windows Server 2003 64-Bit Edition
Microsoft Windows XP

Fix/Enhancement

Added the "RFU" item to the "Setup Menu" to control remote firmware updates. The options are "On", "Off", and "Off and Locked." The default value is "Off and Locked" and must be changed to "On" before the firmware can be updated.
This firmware update utility is for the HP Color LaserJet 2800 series printers.

Installation Instructions:

NOTE: The printer driver must be installed and working before this procedure is started.
  1. Download the file to the desktop.
  2. Turn the printer off and then back on to clear main printer memory. Wait for the printer to return to a Ready state before proceeding.
  3. Double click on the firmware update utility file. A window "HP Color LaserJet Firmware Update" will open.
  4. In the window adjacent to the "select printer to update" use the drop down arrow to select the "HP Color Laser Jet CP2020 series" driver. If you have previously assigned a different name to the HP Color Laser 2800 series driver, choose the name that represents the correct printer.
  5. Click on the "Send Firmware" button in the "HP Color LaserJet Firmware Update" dialog window.
  6. The progress bar will begin to move to the right indicating information being transferred.
  7. Do Not power cycle the printer or the PC during this process or the printer may become unstable and/or unusable without further attention from HP. The firmware update can take up to 5 minutes to complete. Please be patient.
  8. During the printer firmware update, the liquid crystal display (LCD) messages on the printer's control panel will display "Printing Document...", after a short while, the LCD display will change to "Erasing..." and then "Programming..." Next the LCD will display "Complete:" and then "Hewlett-Packard" and will return to a "Ready" state.
  9. On the PC, a smiling face will appear in the "HP Color LaserJet 2800 Firmware Update" dialog window at the conclusion of the successful firmware download.
  10. If it is desired to verify the update, a configuration page can be printed from the the printer's Reports menu. The firmware datecode appears under the "Product Information" heading.

Details and specifications

No additional prerequisites

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