Jump to content

HP Officejet Software and Driver Removal Utility

  • PrintPrint
Download
HP Download and Install Assistant
HP Download and Install Assistant makes it easy to download and install software*





Privacy Policy© 2014 Hewlett-Packard Development Company, L.P.
HP Download and Install Assistant
Follow the instructions below to install and run HP Download and Install Assistant using the HP Support Solutions Framework.
HP browser detection did not automatically detect your browser. Select the appropriate option required by your browser for each step listed below.

Instructions
Step 1:  Click on the security prompt which appears at the top of the browser window then click 'Download File…'
Step 2:  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Run' on the prompt at the bottom of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Double-click 'HPSupportSolutionsFramework…' in the upper-right corner of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted  OR  Click on the security prompt which appears at the top of the browser window then click 'Download File…'  OR  Click 'Run' on the prompt at the bottom of the browser.  OR  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'  OR  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.


Privacy Policy© 2014 Hewlett-Packard Development Company, L.P.
By downloading you agree to HP’s
  • Overview
  • How to install
  • System requirements

Description


If problems arise while installing or uninstalling the HP software, download this removal utility to uninstall the software before attempting reinstallation.

IMPORTANT NOTE: This utility removes only version 12.0.0 of the driver. Running the removal utility may remove the drivers and software for other HP printing, scanning or digital imaging products.
This utility (uninstall.bat) works in stages. The first time the utility is used, it runs at level one. The next time the utility is used, it runs at level two. There are four levels. The effects of each level are shown in the table below.

Uninstaller level Description
Level 1: Removes the Windows device discovery (Plug and Play) entries from the Windows registry. After running level 1, connect the USB cable to the all-in-one and let Windows try to discover the device again.
Level 2: (Performs Level 1) Removes the software drivers. After running level 2, run the all-in-one installer and use the "Add a new device" option to attempt to reinstall the all-in-one again.
Level 3: (Performs Levels 1 and 2) Removes the HP Photo and Imaging software. You must completely reinstall the all-in-one software after running level 3.
Level 4: (Performs Levels 1, 2 and 3) Removes HP Software Update. You must completely reinstall the all-in-one software after running level 4.

Release details

Released:
2009-03-01
File name:
Version
12.0.0
Compatibility:
Microsoft MS-DOS
FreeDOS
DR-DOS
Citrix XenServer 4.x
Citrix XenServer 5.x
Citrix XenServer 6.x

Fix/Enhancement

Original Software/Drivers
1. Click the Download Only button.
2. When a new pop-up window appears, click on the Save button.
3. Save the file in a desired location.
4. Double click on the download *.exe file.
5. Select the directory to extract the contents to.

Note: File is compressed and may take time to expand and an explorer window to the extracted files will open.

5. Double click on the uninstall.bat file.
6.Follow the onscreen instructions to complete the removal of the software.
7. To completely remove the SW, please run the uninstall.bat file 3 times.

Details and specifications

No additional prerequisites

HP Support forums

Find solutions and collaborate with others on the HP Support Forum
HP.comHP on FacebookHP on TwitterHP on YouTubeHP on Linked InHP on FlickrHP on Google+