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HP Officejet Software and Driver Removal Utility

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  • Overview
  • How to install
  • System requirements


If problems arise while installing or uninstalling the HP software, download this removal utility to uninstall the software before attempting reinstallation.

IMPORTANT NOTE: This utility removes only version 12.0.0 of the driver. Running the removal utility may remove the drivers and software for other HP printing, scanning or digital imaging products.
This utility (uninstall.bat) works in stages. The first time the utility is used, it runs at level one. The next time the utility is used, it runs at level two. There are four levels. The effects of each level are shown in the table below.

Uninstaller level Description
Level 1: Removes the Windows device discovery (Plug and Play) entries from the Windows registry. After running level 1, connect the USB cable to the all-in-one and let Windows try to discover the device again.
Level 2: (Performs Level 1) Removes the software drivers. After running level 2, run the all-in-one installer and use the "Add a new device" option to attempt to reinstall the all-in-one again.
Level 3: (Performs Levels 1 and 2) Removes the HP Photo and Imaging software. You must completely reinstall the all-in-one software after running level 3.
Level 4: (Performs Levels 1, 2 and 3) Removes HP Software Update. You must completely reinstall the all-in-one software after running level 4.

Release details

File name:
Microsoft MS-DOS
Citrix XenServer 4.x
Citrix XenServer 5.x
Citrix XenServer 6.x


Original Software/Drivers
1. Click the Download Only button.
2. When a new pop-up window appears, click on the Save button.
3. Save the file in a desired location.
4. Double click on the download *.exe file.
5. Select the directory to extract the contents to.

Note: File is compressed and may take time to expand and an explorer window to the extracted files will open.

5. Double click on the uninstall.bat file.
6.Follow the onscreen instructions to complete the removal of the software.
7. To completely remove the SW, please run the uninstall.bat file 3 times.

Details and specifications

No additional prerequisites

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