Jump to content

Windows 7 Critical Update to enhance reliability of network connection

  • PrintPrint
Download
HP Download and Install Assistant
HP Download and Install Assistant makes it easy to download and install software*





Privacy Policy© 2014 Hewlett-Packard Development Company, L.P.
HP Download and Install Assistant
Follow the instructions below to install and run HP Download and Install Assistant using the HP Support Solutions Framework.
HP browser detection did not automatically detect your browser. Select the appropriate option required by your browser for each step listed below.

Instructions
Step 1:  Click on the security prompt which appears at the top of the browser window then click 'Download File…'
Step 2:  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Run' on the prompt at the bottom of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Double-click 'HPSupportSolutionsFramework…' in the upper-right corner of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted  OR  Click on the security prompt which appears at the top of the browser window then click 'Download File…'  OR  Click 'Run' on the prompt at the bottom of the browser.  OR  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'  OR  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.


Privacy Policy© 2014 Hewlett-Packard Development Company, L.P.
By downloading you agree to HP’s
  • Overview
  • How to install
  • System requirements

Description

This update corrects an issue which causes network-connected printers to disappear from the system

Release details

Released:
2011-05-09
File name:
Version
1.0
Compatibility:
Microsoft Windows 7 Home Basic (64-bit)
Microsoft Windows 7 Home Premium (64-bit)
Microsoft Windows 7 Professional (64-bit)
Microsoft Windows 7 Enterprise (64-bit)
Microsoft Windows 7 Ultimate (64-bit)
Microsoft Windows 7 (64-bit)

Fix/Enhancement

Corrects an issue that causes the network connected printer to disappear from the system
1. Click the Download button.
2. When the File Download window displays, click Run.
3. Follow the on-screen instructions to complete the installation process.

Note: Alternately, you can click Save at step 2. Once the file is saved to a folder in the computer, navigate to that folder and double click on the saved file to run it. Follow on-screen instructions to complete the installation.

Details and specifications

You must have an existing printer installation , for which this update is targeted. This update cannot be used for initial device installation

HP Support forums

Find solutions and collaborate with others on the HP Support Forum
HP.comHP on FacebookHP on TwitterHP on YouTubeHP on Linked InHP on FlickrHP on Google+