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HP System Diagnostics Utility

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HP Download and Install Assistant
Follow the instructions below to install and run HP Download and Install Assistant using the HP Support Solutions Framework.
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Instructions
Step 1:  Click on the security prompt which appears at the top of the browser window then click 'Download File…'
Step 2:  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Run' on the prompt at the bottom of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Double-click 'HPSupportSolutionsFramework…' in the upper-right corner of the browser.
Step 2:  If User Account Control appears, click 'Yes' to install the framework.
Step 3:  Click 'OK' to close this window and begin downloading your software.
Step 1:  Click 'Save File' when prompted  OR  Click on the security prompt which appears at the top of the browser window then click 'Download File…'  OR  Click 'Run' on the prompt at the bottom of the browser.  OR  Click 'HPSupportSolutions…msi' in the lower-left corner of the browser window
Step 2:  Click the downward-facing arrow in the upper-right corner of the browser, then double-click 'HPSupportSolutionsFramework…'  OR  If a File Download Security Warning appears, click 'Run' to install the framework.
Step 3:  If User Account Control appears, click 'Yes' to install the framework.
Step 4:  Click 'OK' to close this window and begin downloading your software.


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By downloading you agree to HP’s
  • Overview

Description

Introduction:

The HP system diagnostics utility gathers and displays information about your Windows based system. This information can be especially helpful if you need telephone support for your HP scanjet scanner or photosmart camera product. Installing this utility before making a phone call to the HP Customer Care Center will help the agent assisting you, and may save valuable time.

This is an updated utility and replaces the previous diagnostic utility, version 1.3 (part number sj640).

HP System Diagnostics Utility gathers and displays information on:

  • Current Operating system.
  • Available system resources.
  • List of devices on system and their status.
  • Running applications.
  • Details on installed imaging software.
  • The log file you create can be automatically attached to an e-mail.
  • You can update drivers in the O/S's that support that feature, and delete devices without opening Control Panel.
Features added with version 1.5:
  • Now supports HP image zone on newer HP digital imaging products.

Release details

Released:
2004-02-27
File name:
col1832.exe [1/1, 859.11k]
Version
1.5
Compatibility:
Microsoft Windows XP
Microsoft Windows 2000

Details and specifications